TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							 ROUTE SELECTION  
Description
Automatic Route Selection 
 provides call routing and call restriction
based on the digits a user dials. ARS lets the 
system administrator obtain the
most cost-effective use of the system’s connected long distance carriers.
ARS is an on-line call routing program that the system administrator can
customize from the programming terminal. The program accommodates over
8.000 call routing choices -- 
 a custom-ordered rate structure database.
ARS allows the system administrator to make modifications to the routing
choices 
 and easily.
connected services change.This is often necessary as the cost structure of the
ARS provides:
Call Routing
ARS can apply 
 (Area Code) and 6-digit (Area Code and Exchange)
analysis to every number
Dialing Translation (Special Dialing Instructions)
ARS can automatically execute stored dialing instructions when it chooses
a route for a call
Time of Day Selection
The system administrator can program route selection according to the
time of day/day of week.
Hierarchical Class of Service Control
ARS allows or denies call route choices based on an 
 Class of
Forced Authorization Code
Designated routes may require the user to enter an Authorization Code
before ARS allows routing. This code is verifiable and is enforced by an
extension’s Class of Service.
Separate Routing for Operator Assisted, International and Equal 
Calls
To provide unique control, the system administrator may program separate
routing instructions for Operator Assisted, International and Equal Access
calls.
Independently Programmed Restriction for Exchanges 976 and 555
Restriction for these exchanges is hierarchical according to an extension’s
Class of Service.
In VS, Automatic Route Selection requires an AUX Module. If desired, you
can program up to 64 ARS Authorization codes. (The large systems have 184
codes.)
For complete details on ARS, including instructions for using the ARS editor
(GA command). refer to Appendix A.
a. Do not use ARS behind a  In addition, ARS is intended for
areas that use the North American Number Plan (NANP).
b. ARS requires a MEM-B PCB (large systems) or an AUX Module (VS).
Default Configuration
ARS not programmed.
Class of Service options may  with  For example, if  Allow  Intercom Calls at Night  is
enabled  the extension cannot use  at night.
Issue 1-OFEATURES 1-37 
						

							AUTOMATIC ROUTE SELECTION (HYBRID ONLY)
Programming
l
l
l
Required 
E- Trunks.   Trunk in Outbound Rotary  ARS requires outbound
trunk rotaries. This prompt determines the selection sequence for 
within each rotary.
E- Trunks.  Trunk Service Number  Assign a Service Number  each
trunk used for ARS. ARS routes calls to Service Numbers. not individual
trunks.
E- Trunks,  Trunk Group Assignment (First Trunk in Group) 
Group trunks in rotaries by assigning each one the same First Trunk in Group
number.
 ARS Editor  Program the ARS options. Refer to Appendix A for
complete details.
QL-  Codes, LCR or ARS Enable  Enter 2 to enable
ARS.
QL-  Codes. Number of Services  Designate how many
services (trunk rotaries) ARS will use.
QL-  Codes, Service Line Numbers  Indicate the trunk
rotary master number for each of the rotaries used by ARS. This should
correspond to the 
EA- First Trunk in Group entry.
Other Programming
E- Extensions,  Class of Service  ARS routing is based on an extension’s
Class of Service number.
E- Extensions, ES- Line Access Options, Allow Line Code Dial-Up  
enabled. users may be able to dial trunk access codes (e.g., 801) to bypass
ARS.
E- Extensions.  Line Access Options, Access to Groups 90-95  Allow
access to group 90 (the ARS access code). If you allow access to 91-95, users
may be able to dial these codes to bypass ARS. Users can always dial groups
96-98.
E- Extensions,  Line Access Options, Key Access to Outbound Lines 
If enabled, user  be able to press a line key to bypass ARS.
E- Extensions, ED- Trunk Control, Access Control  An extension must
have access to the trunks selected by ARS.
E- Extensions, ED- Trunk Control, Call-Out Control  An extension must
have Call-Out to the trunks selected by ARS.
E- Trunks,  Circuit   Trunks within each ARS Service Group
should have the same 
 tvpe.
KS- Programming Keys   An extension can have a loop key for
ARS access.
QC- Operator Programming, Operator Extension  Make sure the 
operator is port 00  extension 300).
QF- Line Group Access  Trunk in Group)  Correlate the first trunk
in a trunk rotary (e.g.,
801) to one of nine trunk rotary numbers (90-98). The
system requires this correlation when setting up trunk rotaries. Use the trunk
access code (e.g., 801 or 
 that corresponds to the EA- First Trunk in
Group entry.
QQ-   Prefix Requited for NPA Calls  If the system is in a conflict area,
enter Y. Enter N if the system is not in a conflict area. See Appendix A for
more details.
QT- System Timers,  Detection Count   the length of the dial
tone detection interval. ARS Dial Treatments (option P) use this interval. See
Appendix A for more details.
.
    
						

							AUTOMATIC  SELECTION (HYBRID ONLY)
 Features
Feature Operation
Step 1 
Step  
Step 3 
Step 
 ARS Authorization Codes  If required. enter ARS Dial Treatment
Authorization codes. See Appendix A 
 more details.
QX- Suppress 
  Speed Dialing  If ARS Dial Treatments 
the  digit. enter N. To suppress outdialing the  enter  See Appendix A
for more details.
 Single Digit Line Access If enabled. users can dial 9 (instead of 90) for
ARS.
Account Code CapabilityARS can optionally utilize the system’s Account Codes.
Least Cost RoutingLeast Cost  also routes trunk calls, and can be an alternative to ARS. The
system can have ARS or LCR. not both.
Speed DialSpeed Dial can route calls through ARS or optionally bypass ARS routing.
Tenant ServiceEach system can have only one ARS package. shared by all tenants.
Toll Restriction
When a user dials 9 or 90 for ARS. ARS overrides Toll Restriction.
To place a call using For more information on placing calls using ARS, refer to Appendix A.
Lift handset.If you have an ARS loop key. press it and skip to step 4.
Press INTERCOM.Look for: OnListen for:
Dial tone
Dial ARS access code (9 or 90).Listen for:Another (higher pitched) dial tone
Dial number.
Issue 1-OFEATURES 1-39 
						

							BACKGROUND MUSIC
Background Music (BGM) sends music from a customer-provided music
source to the speakers in 
 and ESL telephones. If an extension user
activates it. BGM plays whenever the user’s extension is idle. Incoming calls
and Page announcements override BGM. Optionally. BGM can also play
over the external paging zones.
Background Music requires a customer-provided music source and an unused
trunk circuit.
Conditions
a. In the large systems, the customer-provided music source connects to an
unused trunk port (on an installed PCB). The music source (tape deck,
receiver, etc.) must be compatible with the following system specifications:
Input Impedance . . 
 Ohms
Maximum Input, .
-10 
 (244  AC)
Refer to the system Hardware Manual for additional installation details.
b. In VS, Background Music uses the fourth trunk circuit on the first CO
Module in the main CEU. Although you connect to the CEU MOH
terminals, you cannot use the fourth trunk circuit for trunks. The music
source (tape deck. receiver, etc.) must be compatible with the following
system specifications:
.
Input Impedance, . .  Ohms
Maximum Input. . .
-10 
 (244  AC)
Refer to the system Hardware Manual for additional installation details.
c. A system reset turns off BGM at all extensions.
Default 
BGM trunk not assigned.
Programming
Required Programming
lE- Trunks,  Circuit   The trunk used for BGM must be circuit type
X. If you want to use the BGM trunk later on for another function, remember
to:
 Remove the assignment in QM- BGM Line Number
Reset the associated line/trunk PCB (using IR- Reset Line/Trunk Card 
large systems only)
Change the trunk to the desired circuit tvpe (using the E2 option)
Perform a side tone test on the trunk (using the IS- Side Tone Test option)
l Music and Relay Control, BGM Line Number  In the large systems,
enter the number of the trunk connected to the BGM source. In VS, enter
Y(es).
Other Programming
 Music and Relay Control,  to All External Page Zones 
Allow/disallow BGM to play over the external paging zones. For proper
operation, access the Paging zone once after enabling this option.
Related Features
Attendant Positions
BGM does not play at attendant extensions.
Do Not DisturbWhen a user activates DND, BGM turns off. Once the user deactivates DND, BGMremains off.
Music on HoldBGM and Music on Hold can share the same music source, if desired.
 FEATURES  1-n 
						

							BACKGROUND MUSIC
Feature Operation
To turn Background 
 on or off:
Step 
 Do not lift handset.
Step 2 lPress HOLD.
To adjust the volume of Background 
Step  Press  UP A or    while feature is active or telephone is idle.
This    incoming  and Paging announcements.
Issue 1-OFEATURESl-41 
						

							BATTERY BACKUP
Description
Battery Backup allows the system to operate normally during AC power
failures and brownouts. For each large system CEU. Battery Backup requires
.
the installation of an optional Battery Backup Kit (P/N 88107) and two
customer-provided batteries. For each VS CEU, the Valcom VB260 Battery
Backup Unit‘is recommended. Battery Backup will power a fully loaded
system for about two hours.
The batteries listed below are compatible with the P/N 88107 Battery Backup
Kit. Both batteries must be from the same manufacturer.
 Eagle  CFMP 
 Powersonic PS 12300
 Yuasa  12
In the large systems. the system Memory PCB provides short-term backup of
system memory and the system time and date (Real Time Clock). The
Memory PCB cannot. however. run the system. The chart below shows how
long each MEM PCB backs up system memory. In a newly installed system,
allow 12 hours for the 
 PCB to reach full charge.
Svstem Memory
 and Date
MEM-AMEM-B
At least 2 weeksAt least 2 weeks
At least 2 weeksAt least 12 hours
In  the Real Time Clock is  available in systems with an AUX
Module. The Real Time Clock maintains the correct date and time for at least
one week without AC power.
If the VS doesn’t have an AUX Module, it
stores the time of the power failure in memory. The system starts from that
stored time when power is restored.
Conditions
The MEM-B PCB and AUX Module use a permanently installed “supercap”
capacitor. The MEM-A PCB uses a battery that must be installed on site.
Default Configuration
None
Programming
None
Related Features
None
Feature Operation
If installed, Battery Backup is automatic during AC power failures and
brownouts. 
						

							CALL COVERAGE KEYS
Programming
l
Related Features
Feature Operation
Step 1 
Step 2 
Step 3 
Issue 1-o
A Call Coverage   an estension user one-touch call pickup. Transfer
and Intercom for the assigned extension. This simplifies phone operation for
co-workers that frequently cover each other’s calls, Additionally, 
extension user can program the ringing options for their Call Coverage keys.
A Call Coverage 
 also  the status of the covered extension:
When the key is...The covered extension is...
Off. . . . . Idle
On. . . . . . . Busv
Flashing slowly . 
Flashing fast . . . . . DND
None
Default 
No Call Coverage Keys programmed.
Required Programming
KS- Programmable Keys for   Designate programmable keys as
Call Coverage keys. Also, program the ringing option for Call Coverage
Keys (no ring, delayed ring or immediate ring).
Other 
E- Extensions, ED- Trunk Control, Access Control  To intercept outside
calls, the extension must have access to the covered extension’s trunks.
QT- System Timers, Delayed Ring Interval  Set the Delayed Ring Interval
for Call Coverage Keys with delayed ringing.
Attendant Positions
An Attendant cannot program Call Coverage Key ringing options from theirtelephone.
Automatic Call Distribution/Extension HuntingAn extension can have a Call Coverage key for an  hunt group. The keyactivates only when all group members are busy. In VS, this can only occur if system has an AUX Module.
Automatic HandsfreeIf the system has Automatic Handsfree, the extension user can just press the Coverage key.
Off-Hook SignalingCall Coverage keys always activate Off-Hook Signaling (if allowed at thedestination). In addition, an extension with Off-Hook Signaling receives off-hook
signals for calls 
 its covered extensions.
To place a call to your covered extension:
Lift handset.
Press  key.INTERCOM Fast FlashCall Coverage Key On (green)
 If you hear two beeps, go ahead and speak.
OR
If you hear ringing, wait for the called part to answer.
FEATURESl-43 
						

							CALL COVERAGE KEYS
Feature Operation
(Cont’d)
Step 1 
Step  
Step  l
Step  
Step  
Step 3 l
Step  l
To Transfer a  to a covered estension:
Press Call Coverage key.Look for:(Modular) -- Line  Hold Flash (red)   Flash (green)
(Non-Modular) --  key  Hold
Call Coverage key On (green)
 If you hear two beeps. announce call.
OR
If you hear ringing. wait for called party to answer.
OR
If you hear busy or fast busy. hang up to have the call wait at the covered
extension.You can also press the line  to return  the call.
OR
 Hang up to Transfer the call unannounced.Your phone may start ringing again. depending on your  Coverage key ringoptions.
To pick up a call ringing a covered extension:Look for:Call Coverage key Slow Flash
Listen for:(Optional) Trunk or  Ring
Press flashing Call Coverage key.Look for:Line key On Listen for:Conversation with calling party
To program ringing for your Call Coverage keys:This procedure is not available in VS. Use the User-Programmable Features instead.
Press 
Look for:HF On
Press Call Coverage key.
 Dial 3 for delayed ringing.
OR
 Dial 7 for immediate ringing.
OR
 Dial  for no ringing (lamp only).Listen for:Dial tone
Press   up.
Listen HF goes Dial tone stops
User-Programmable Feature...
In VS, use this procedure to change the ringing for your  Call
Coverage keys,
Ring Assignment
 + RA + Line key   or N(o) + SAVE
Delayed Ring Assignment
 +   Line key +  or N(o)  SAVE
You can change the assignment for your Call Coverage keys.
  DSS  DSS key + ext.  SAVE
1   1  
						

							CALL FORWARDING
Description
Programming
l
Related Features
Issue 1-OFEATURES 1-45
Call Forwarding permits an extension user to redirect their calls to another
extension. Optionally. the user can also redirect calls to an outside telephone
number (Off-Premise Call Forwarding). Call Forwarding ensures that the
user’s calls are 
   are away from their work area.  that
only the extension receiving the 
 calls can place an Intercom call to
the forwarding extension.
Conditions
a. Off-Premise Call Forwarding requires either ground start trunks or loop
start trunks with disconnect supervision. Up to eight extensions can
forward their calls off-premise at the same time.
b. A power failure cancels Call Forwarding. In VS, a system reset also
cancels 
 Forwarding.
c. Extension users can 
 their Call Forwarding (e.g., 304 forwards to 306,
who then forwards to 310). The system prevents the chain from looping
back to the first extension (e.g., 304).
Default Configuration
Call Forwarding allowed at all extensions.
Required Programming
CP- Inhibit Call Forwarding   For each COS, allow or deny 
Forwarding.
CP- Allow Off-Premise Call Forwarding   For each COS, allow or
deny Off-Premise Call Forwarding.
E- Extensions,  Class of Service  Assign a COS to each extension.
Other Programming
E- Extensions, ED- Trunk Control, Access Control  The extension
activating Off-Premise Call Forwarding must have access for the trunk
selected. The caller to the forwarded extension must also have access (unless
Transferred),
E- Extensions, ED- Trunk Control, Call-Out Control  The extension
calling an Off-Premise Extension must have call-out for the selected trunk
(unless transferred). If not, the call won’t go through. The extension
activating the forwarding does not need call-out for the selected trunk.
Q J- Intercom Call Control, Alerts  Allow or deny the Call Forwarding
reminder message.
QT- System Timers, Number of Rings Before Recall  Set how many times
a call should ring an extension with type 1 or 2 Call Forwarding before
rerouting.
E- Trunks, EI- Tandem Trunk  Enable Tandem Trunking for trunks used
for Off-Premise Call Forwarding. (See Transfer in Related Features).
Alternate AttendantAn extension cannot use Call Forwarding if activated as an Alternate Attendant.
Automatic Call DistributionAn extension user can forward calls to an ACD 
Call Coverage Call  does not reroute calls ringing a Call Coverage Key.
Central Office Calls, AnsweringCall Forwarding does not reroute calls ringing line or loop keys (except  
						

							CALL FORWARDING
Related Features
Central Office Calls. PlacingAn extension  can forward calls off-premise  over lines to which the usernormally has access and call-out.
Direct Inward LineCall Forwarding reroutes 
Do Not Disturb Do  Disturb cancels Call 
Extension HuntingIf an  is in a Hunt Group. forwarding calls at that extension disrupts normal
hunting. An extension user can. however. forward calls to a UCD master number.
Group RingCall  does not reroute Ring Group Calls.
Line (Trunk) RotariesAn estension user should not forward calls off-premise using a trunk group (codes 9or 90-98).
Multiple Directory Numbers (ONYX You cannot Call Forward a Multiple Directory Number. You can, however, Call
Forward a  to a Multiple Directory Number.
Paging/Personal Greeting/Selectable Display MessagesCall  cancels an Auto-Page. Personal Greeting or Selectable Display
Message in  at an extension. Any programming or user action that affects Forwarding also affects Selectable Display Messages.
Speed DialAn extension user can have Call Forwarding codes stored with a One-Touch Speed
Dial 
TransferAn extension user can Transfer a call to an extension with Off-Premise  activated. To abort the procedure, the user can return to the initial call.If an attendant does this. the system places the trunk used for dialing the off-premisedestination on Hold.
When making a screened Transfer of a trunk call to an extension with Off-Premise
Call Forwarding. implement Tandem  when the off-premise user answers.
Voice Prompting Messages (except in VS)A voice  can periodically announce when an extension’s  are forwarded.
For Off-Premise Call Forwarding. a voice prompt plays when the system reroutes the
call.
Voice Mail CompatibilityAn extension can forward calls to the Voice Messaging System.
 FEATURES