TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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Q- SYSTEM WIDE PROGRAMMING TROUBLE REPORT TELEPHONE NUMBER Description Use this option to designate the off-site service center’s telephone number (up to 24 digits). This is the number the system calls to report a major alarm (fault). Valid entries are O-9. and P (pause)‘. ted Programming Feature Reference If the center is or the system immediately redials it three more times. If the report still cannot go through. the system repeats the procedure five minutes until successful. If the PCB modem port is busv when the system tries to report a fault. the system tries IS minutes until successful. If, however, another major alarm occurs before minutes. the system tries again immediately. On system power-up. the system sends the following modem initialization sequence to the modem attached to the lower (modem) COM PCB port: ATZ. ATQO. ATVO. ATEO. ATM 1. ATS For xx is the Modem Ring Count entered for the command. This is the command vou can change. This option does not apply to VS. Conditions a. The COM PCB disables the local (upper) port while the modem (lower) port dials out. b. you have a Hayes compatible 2400 baud modem, enter the following commands before connecting to the COM PCB: AT&CO Carrier Detect (CD) follows remote carrier AT&DO DTR on AT&JO Jack type 1. Stoie configuration in user 0 Consult the modem manufacturer’s instructions for the specifics. Default Blank (no number entered). Automatic Fault Reporting J- Communications Port Parameters, Port Speed Set the baud rate for Port A (modem) and Port B (local) to match the connected device. (The attendant can set these options from the telephone. See page 2-2.) J- Communications Port Parameters, Modem Ring Count Set the Automated ring count to match the setting of the connected modem. QC- Operator Programming. Suppress Operator Alarms Suppress/allow alarm indications at attendant extensions. Identification Enter the text that identifies the system to the site service center. Automatic Fault Reporting The connected modem sets the duration of the pause. The modem must connect to a DTMF CO line. Issue 1-O CONFIGURATION2-339
Q- SYSTEM REPORT instructions Step I Step 1 l Step Step 3 To enter data on the PRF: For Tel (2-I on Table enter the Trouble Telephone To enter data at the programming terminal: see: Type V. You see: TEL (24 DGTS MAX) Enter the Trouble Report Telephone Number from Table 10 and press RETURN. If the number is digits long you don’t have to press RETURN. To a number. 1-O
Q- SYSTEM WIDE PROGRAMMING AUTHORIZATION CODES Description Use this option to enter Automatic Route Selection (ARS) Authorization Codes into the system. If has ARS installed, it these codes. Each code can be from l-10 digits long, using any of digits O-9. Refer to the Automatic Route Selection feature and Appendix A for more information. allows 64 ARS Authorization Codes. Large systems allow 184. This option does not apply to key systems. Conditions None Default No codes entered. Related Programming Feature Reference Instructions Step 1 l Step Step Step 3 l Step 1 Step l Step 3 Step Step None None To enter data on the PRF: Enter the QW- Authorization Codes on Table 12. To list QW- Authorization Code data: Q. You see: W . You see: AUTHORIZATION CODES, LIST/PROGRAM (L/P) Type L. You see a list of the programmed authorization codes. Following is a sample QW- ARS Authorization Codes listing. 001 8997 002 8998 003 8999 004 9000 To program QW- ARS Code data: Type Q. You see: Type W . You see:AUTHORIZATION CODES, LIST/PROGRAM (UP) Type P. You see: 001 To program code 001. press RETURN. You see the current entry. OR -- To program another code, enter the code number You see the current entry. Enter the QW- ARS Authorization Code entry from Table 12 and press RETURN.If your entry is 10 digits long, you don’t have to press RETURN. Repeat steps 4 and to program additional codes. Issue 1-OSOFTWARE CONFIGURATION 2-341
Q- SYSTEM PROGRAMMING SUPPRESS SPEED Description Programming Feature Reference Instructions Step 1 Step 1 Step Step 3 Use this option to the system from outdialing the digit when stored in a Speed Dial bin. prevented. the system stops dialing at The system does not dial the or digits after the If allowed. the system the contents of the Speed Dial bin normally. This option also affects numbers outdialed using: Automatic Route Selection Compatible Feature Keys Last Number Redial Least Cost Routing Save For ONYX IV. this option permits users to enter Account Codes without interrupting! their call. See Account Code Capability feature operation. Conditions Default Value Y not outdialed) None None To enter data on the PRF: For QX- Suppress Key Tone on Table 10, enter Y or N. To enter data at the programming terminal: Type You see: Type X. You see:SUPPRESS KEY TONE? Enter Y or N for QX- SUPPRESS WHEN SPEED DIALING from Table 10. You see the Main Menu. Issue 1-O
Q- SYSTEM WIDE SINGLE DIGIT LINE ACCESS Description Related Programming Feature Reference Instructions Step 1 Step Step Step Issue 1-O .Use this option users the capability of accessing trunk group 1 (code 90) d I’ 9. If enable option users cannot dial-access trunk groups If disable this option. users can access any trunk group by dialing the two digit code (90-98). Refer to the Line (Trunk) Rotaries feature for more information on trunk groups. In systems with ARS, enabling this option changes the ARS access code from 90 to 9. Conditions None Default N (single digit access denied) None None To enter data on the PRF: For QY- Single Digit Line Access on Table 10, enter Y or N. To enter data at the programming terminal: Type Q. You see: Type Y. You see:SINGLE DIGIT LINE ACCESS? Enter Y or N for QY- Single Digit Line Access on Table 10. CONFIGURATION2-343
Q- SYSTEM WIDE SETUP, REPORT PRINT Description Related Programming Feature Reference Instructions Step 1 Step Step l Step 3 l Step Use this option to set the Traffic Management Report (TMS) print modes. You can have the report print (using the HE or HF options) or at a preset time. If request automatic the report can include trunk data. trunk and operator data or all data. The options are: 0 Manual (using the HE or HF options) 1Automatic (at a preset time) for trunk data only. The data clears after the report runs. 2Automatic (at a preset time) for trunk and operator data only. The data clears after the report runs. 3Automatic (at a preset time) for all data. The data clears after the report runs. Conditions None Default Value 0 (Manual) Traffic Management Reporting HE- System Status Reports. Management Summary Print the TMS Report. The system does not clear the TMS data after the report runs. HF- System Status Reports, Traffic Management Summary (With Data Cleared) Print the TMS Report. The system clears the TMS data after the report runs. QT- System Timers, Traffic Management Report Wait Time Set the TMS Wait Time interval. If a call rings longer than this interval, the TMS report flags it as Long Wait. QZ- SMDR Setup, Print Times Setup Set the time that the TMS report should print (using modes l-3). Traffic Management Reporting To enter data on the PRF: For QZ- Mode on Table 10, enter the TMS report print mode. To enter data at the programming terminal: Type Q. You see: Type Z. You see: MODE? Enter the QZ- Mode data from Table 10. If you enter 0 for step 3, you see: SMDR FOR TOLL CALLS ONLY? Go to QZ- SMDR Only for Toll Calls. OR If you enter 1-3 for step 3, you see: SET UP TMS PRINT TIMES?Go to QZ- Print Times Setup. 2-344 SOFTWARE Issue 1-O
Q- SYSTEM WIDE PROGRAMMING SETUP, TMS PRINT TIMES SETUP Description Related Programming Feature Reference Instructions Step 1 Use this option to set the times that the TMS report should print. The data clears after each time the report runs. You can set this option if you have entered: 1-3 for QZ- TMS Report Print Modes Y for QZ- Print Times Setup You can have the TMS report print every hour or every combination of hours. Conditions None Default Value N for each hour OO:OO-23:00 (TMS report is not set to print) Traffic Reporting HE- System Status Reports, Traffk Summary Print the TMS Report. The system does not clear the TMS data after the report runs. HF- System Status Reports, Management Summary (With Data Cleared) Print the TMS Report. The system clears the TMS data report runs. QT- System Timers. Traffic Management Report Wait Time Set the TMS Wait Time interval. If a call rings longer than this interval, the TMS report flags it as Long Wait. QZ- Setup. Report Print Set the TMS Report print mode: 0 Manual or HF) for all data 1Automatic (at preset time) for trunk data only. The data clears after report runs. 2Automatic (at preset time) for trunk and operator data only. The data clears after the report runs. 3Automatic (at preset time) for all data. The data clears after the report runs. Traffic Management Reporting To enter data on the PRF: For each QZ- print TMS Data at entry on Table 10, enter Y or N. Issue 1-OSOFTWARE CONFIGURATION 2-345
Q- SYSTEM
Instructions
To enter data at the programming terminal:
Step After entering 1. 2. 3 for QZ- Report Print Modes. you see: SET UP
PRINT TIMES?
Step To change the Report print times. enter Y. You see: PRINT TMS
DATA AT OO:OO?
Go to
OR
To leave the Report print times unchanged, enter N. You see: SMDR
FOR TOLL CALLS ONLY?
Go to QZ- for Toll Calls.
Step 3 lIf you want the report to print at hours (12 midnight), enter Y.
see: PRINT TMS DATA AT 01 :OO?
OR
If don’t want the TMS report to print at hours, enter N. You see:
PRINT TMS DATA AT 01 :OO?
Step lRepeat step 3 for the remaining QZ- TMS Print Times Setup prompts. The
options are 0 AM) to 23:OO (1l:OO PM).After programming Print Data At you go to QZ- SMDR Only for
Toll Calls on the next page.
Q- SYSTEM W-IDE PROGRAMMING SETUP, ONLY FOR TOLL CALLS Description Related Programming Feature Reference Instructions Step 1 Step Step 2 Use this option to have the SMDR report include all outside calls or just toll calls. If you enter N. the report includes all outside calls. If you enter Y. the SMDR report includes just toll calls. The system defines toll calls as follows: NNX + nnnn NPA + + nnnn NPA nnnn 0 + NNX + nnnn 0 NPA + NNX nnnn Conditions None Default Value N (SMDR for all calls) Station Detail Recording P- Print Report Print the SMDR report. The system can clear or retain records from the SMDR buffer after the report prints. QZ- Setup, Inbound Have the SMDR report print incoming and outgoing calls, or just calls. QZ- Setup, All the Time Have the SMDR report print after each call completes. or at a preset time. QZ- Setup, Report Start Hour Designate the time when the SMDR report should print, This option does not apply if SMDR prints all the time. Z- Clear All Records Clear the SMDR records from the system buffer without printing the SMDR report. Clear the records when you change the SMDR print options. Station Message Detail Recording To enter data on the PRF: For QZ- SMDR for Toll Calls Only on Table 10, enter Y or N. To enter data at the programming terminal: After entering: 0 for QZ- TMS Report Print Modes N for QZ- TMS Report Print Times Setup Y or N for QZ- Print TMS Data at 23:00 You see: SMDR FOR TOLL CALLS ONLY Enter Y or N for QZ- SMDR Only for Toll Calls from Table 10. YOU see: INBOUND SMDR? Go to QZ- Inbound SMDR on the next page. Issue 1-O CONFIGURATION2-347
Q- QZ- INBOUND Description Related Programming l Feature Reference Instructions Step 1 Step 1 Step Use this option to the SMDR report include or exclude incoming trunk calls. If you enter Y. the report includes outgoing trunk calls. If you enter N. the SMDR report prints trunk calls. Conditions None Default (SMDR report includes both incoming and outgoing trunk calls) Station Detail Recording P- Print Report Print the SMDR report. The system can clear or retain records from the SMDR buffer after the report prints. Setup. for Toll Calls Have-the SMDR report include all outside calls. or just toll calls. QZ- Setup, Printout the Time Have the SMDR report print after each call completes, or at a preset time. QZ-. SMDR Setup, Report Start Hour Designate the time when the SMDR report should print. This option does not apply if SMDR prints all the time. Z- Clear All Records Clear the SMDR records from the system buffer without printing the SMDR report. Clear the records when you change the SMDR print options. Station Message Detail Recording To enter data on the PRF: For QZ- Inbound SMDR on Table 10, enter Y or N. To enter data at the programming terminal: After programming QZ- SMDR Only for Toll Calls, you see: INBOUND SMDR? For QZ- Inbound SMDR on Table 10, enter Y or N. You see: SMDR PRINTOUT ALL THE TIME? Go to QZ- Printout the Time on the next page. 2-348 SOFT-WARE CONFIGURATION Issue 1-O