TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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TIE LINES Feature Operation Step I Step Step l To Flash a tie line: At a press FTR. OR At an ESL set. press and release To use a Speed Dial in the distant system: Place call line. Listen for:Dial Dial the Speed Dial bin number. Extension Speed Dial bins are Xl-19 Listen for: dialing out if Dial a pause. have to press to continue dialing. Issue 1-OFEATURESl-227
TIME AND DATE SETTING Description Programming l Related Features The system Time and Date appears on: l Display Telephones l Station Message Derail Recording reports System Reports. and Traffic Management Report A display Class of Service 00 and the system administrator can change the and Date. Although entered in format, the system time always displays in I?-hour format (AM/PM). None Default Required Programming E- Extensions. Class of Assign COS 00 to each display that should be able to enter the system date and time. T- Set Date and Time The system administrator can set the system date and time from the programming terminal. Other None Automatic Route Selection/Least Cost Routing ARS and LCR time and date when routine calls. Battery BackupThe Memory (MEM) PCB (large systems) and AUX Module (VS) temporarily back up the Time and Date power fails. Station Message Detail RecordingTime and Date appear on the report. Also. the system administrator can have SMDR print at a preset time. System Reports. Diagnostics and Maintenance UtilitiesTime and Date appear on System Reports. Diagnostics and Maintenance Utilities. Traffic Management Reporting Time and Date appear on the TMS report. Also, the system administrator can have the TMS Report print at a preset time. Voice Prompting Messages (except in VS) or ESL user can dial hear the voice prompt announcing the time. Prompting Messages requires a VAU or OPA/VAU PCB. The or PCB installs in a trunk slot. replacing four trunk circuits. l-228 FEATURESIssue 1-O
TIME AND DATE SETTING Feature Operation Issue 1-O Step 1 Step 2 Step 3 l Step 6 Step l Step 2 Step 3 Step Step Step 6 Step Step l To set the system time (if has COS Lift handset. Press INTERCOM. Look for: On Listen for:Dial tone Press PG Listen for:Dial stops Dial 8. Enter the hour (00-23). Use a ‘J-hour clock (i.e.. PM = Enter the minutes (00-59). Enter the seconds (00-59).Listen for: Dial tone Hang up.Look for: goes out To set the date (if has COS 00): Lift handset. Press INTERCOM. Look for:INTERCOM On Listen for:Dial tone Press Listen for:Dial tone stops Dial 9. Enter the month (01-12). I. Enter the day of the month (01-31). Enter the last two digits of the year (00-99).Listen for:Dial tone Hang up.Look for: goes out To check the time from any or ESL set: Do not lift handset. Dial 8. A voice prompt announces the system time. User-Programmable Feature... In you may be able to set the system Time and Date from your + TD + Month (01-12) + Date (1-31) + + Year (2 digits) + Hour (00-23) t + Minutes (00-59) + + SAVE FEATURESl-229
TOLL RESTRICTION Description Toll Restriction limits the numbers an extension user may dial. allowing extensions to place certain types of calls. the system administrator can control long distance costs. The applies Toll Restriction according to an extension’s Class of Service Toll Restriction Level. For each Toll Restriction Level. the administrator can enable or disable: l Continuous dialing (see Special and OCC Compatibility) Special access 1) dialing (such as Directory Assistance) Outside operator (0+) dialing Direct international dialing Equal Access dialing (See Equal Access Compatibility) (long exchange) dialing NNX (local exchange) dialing NPA (area code long distance) dialing Six-digit (NPA and NNX) dialing analysis Programming The system sends reorder to an extension when it Toll Restricts a call. In a large system with a VAU or PCB, it sends the voice message, “Your call cannot go through. Please call the operator.” Conditions Toll Restriction does not restrict l-800 or 911 calls. Default Configuration All Classes of Service have Toll Restriction Level 0 (Toll Restriction disabled). Required Programming AI- Initialize Toll Restriction Initialize Toll Restriction before programming. AP- Toll Level Enter the Toll Level vou want to program. AP- Allow Active Dial Pad Enable/disable continued dialing for this Toll Level (see Special Services and OCC Compatibility). AP- Allow Special Access 1) Dialing Enable/disable and dialing for this Toll Level. AP- Allow Outside Operator Dialing outside operator dialing for this Toll Level. AP- Allow International Dialing Enable/disable direct international dialing for this Toll Level. AP- Allow Equal Access Enable/disable Equal Access Dialing for this Toll Level (see Equal Access Compatibility). Also, program the Equal Access Codes table. AP- Allow 1 + Dialing Enable/disable long distance exchange calls for this Toll Level. Also, program the 1 + NNX codes table. Dialing Enable/disable local exchange (NNX) dialing for this Toll Level. Also. program the NNX codes table. Allow NP.4 Dialing Enable/disable area code (NPA) dialing for this Toll Level. Also. program the NPA codes table. l-230 FEATURES Issue 1-O
TOLL RESTRICTION Programming l l l Required Digit Enable disable six-digit analysis for this Toll Level. Also. program a anal! table. CP- Calls at Sight At night. extensions this option can place Intercom calls. This assignment AP programming. CP- Only Local Calls At night. extensions with this option enabled can place Intercom calls and local outside calls. This assignment programming (except AP- Allow Active Dial Pad). CP- Allow Only Local Calls or Sight) Extensions with this option enabled can place Intercom calls or local outside calls. This assignment overrides AP programming (except AP- Allow Active Dial Pad). CP- Extension Toll Restriction Level Assign a toll restriction level (O-7) to a Class of Service. E- Extensions. Class of Service Assign Class of Service to extensions. Trunks. EJ- Toll Restriction Enable/disable Toll Restriction for each trunk. For example. WATS lines may not require Toll Restriction. Other Programming AL- List Toll Restriction List the programmed Toll Restriction data. Estensions, ED- Trunk Control, Access Control An extension can only place a call on a trunk for it has access assigned. E- Extensions, ED- Trunk Control. Call-Out Control An extension can only place a call on a trunk for which it has assigned. QQ- Required for Indicate if the system is in a conflict area. A conflict area has conflict codes. Conflict codes are area codes (e.g., 212) that can also be local exchange codes. Enter Y if the system is in a conflict area. Enter if the system is not in a conflict area. Issue 1-OFEATURES l-231
TOLL RESTRICTION Related Features Automatic Route Cost Routing A system can LCR and Toll Restriction. When a user dials 9 or 90 for ARS LCR. LCR Toll Restriction. Trunk Access The system not apply Toll to calls placed using Direct TrunkAccess. Last Number If don’t diai enough digits (as determined your Toll Restriction). Last Number and ill not retain the digits dial. Night AnswerAn extension in a tenant group can have night mode restriction (e.g.. CP- Allow Only Intercom Calls at is I). The restriction takes effect when theextension’s operator activates Night Answer. Speed DialThe Extension Speed Dial numbers an extension user stores are Restricted. The Extension Speed Dial numbers entered at the programming terminal are not. System Speed Dial numbers are not Toll Restricted. Tenant Service An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at Night is 1). The restriction takes effect when theextension’s operator activates Night Answer, Walking Class of ServiceAn extension user can implement Walking Class of Service to temporarily override Toll programming. Voice Prompting (except in VS)The voice prompt. call cannot go through. Please call the operator” requires a VAU or OPX PCB. The VAU or PCB installs in a trunk slot, replacing four trunk circuits. Feature Operation None l-232 FEATURESIssue 1-O
REPORTING Description The Traffic Report the administrator ith a record of stem’s call The Report consists of call details for each installed trunk. trunk group and hunting group. administrator can use the Report to analyze the traffic. in turn. lets the administrator maximize the resources. In the large systems. the report only outputs from the upper (local) COM PCB port. In VS. the report outputs from the main CEU AUX Module serial port. must an Module to have reports. The administrator can display the report on the programming terminal. or record it on an SMDR printer. Additionally. the administrator can have the report print on demand or at a preset time.When printing at a preset time, the TMS Report can consist of all data or just selected categories of data. Following are samples of the Report. Traffic Report For Estensions TRAFFIC MANAGEMENT REPORT COLLECTED SINCE: oo:oo:oo PAGE1 INUMBER OF CALLSTIME S T A INCOMING ANSWERED OUTGOING IN USE OF TIMES 300 304100oo:oo:oo oo:oo:oo0 00 15oo:oo:oo0 The TMS report for extensions shows: Extension number Number of incoming. answered and outgoing calls. are all calls that ring an extension (including recalls). The system does not voice announced calls as incoming calls. Answered calls are all calls the extension answers (without exception). Outgoing calls are all calls the extension places. Feature activation (such as DND) is not considered an outgoing call Total time each extension was in use (not includes time a feature is active (such as DND). If ACD agent, number of times and duration off duty (out of service). See report below.If an agent is removed from service, the Duration counter increments only when the agent returns to service. Traffic Report For Groups MASTER EXT: 308 MEMBERS 309 CALLS WREN ALL MEMBERS BUSY 0DURATION OF ALL BUSY oo:oo:oo CALL ABORTED WHILE WAITING 0 Issue 1-O The TMS report for groups shows: Master extension and members of each group Total number of calls to group when all busy Duration of the all-busy condition Number of outside callers who hung up (calls aborted) while waiting for a group member to become free. This does not outside callers who hung up while listening to the all agents busy message. FEATURES l-233
TRAFFIC REPORTING Description Traffic Report For Trunks IINCOMING CALLS CALLS CALLSLINE NO. RCVD ANSRD LONG WAIT ABANDONED OUTGOING TINE IN USE 801 0 0 00 080200 000 2 The TMS report for trunks Trunk number For incoming calls. total calls received. answered and terminated is the total of all incoming calls detected at each trunk. is the total of all incoming calls actually answered by system users for each trunk. Terminated is the total calls terminated (completed) by system users for each trunk. Note that currently active calls are Answered but not terminated. Total calls the TMS report flags as Long Wait calls (see QT in programming below) Total of abandoned calls (where the outside caller hangs up while the call is on Hold. parked or being transferred) Total of all outgoing calls Total time trunk was in use Traffic Report For Trunk Groups LINE GROUP: 801 802 CALLS WHEN HEWERS BUSY DURATION ALL BUSY The TMS report for shows (refer to the Line Rotaries feature): Master and members of each trunk group Total number of calls to group when members were busy Duration of the all-busy condition Conditions a. b.The TMS Report only includes installed extensions and trunks. In addition, the report only includes extensions or trunks that had call activity since the data was last cleared. In VS. terminal programming may interfere with the TMS report. If are programming a sub-menu (e.g.. QE) and the TMS report is scheduled to print, the system buffers the report. The report displays as soon as you return to the main menu. FEATURES Issue 1-O Default Configuration Report prints manually from the HE or HF options.
TRAFFIC REPORTING Programming l Related Features Feature Operation HE- Status Reports. Traffic Print the TMS Report. The does not clear the TMS data after the report runs. HF- System Status Reports. Traffic Summary Data Cleared) Print the Report. The system clears the data after the report runs. QT- System Timers. Traffic Report Wait Time Set the TMS Wait Time interval. If a call rings longer than this interval. the TMS report flags it as Long Wait. QZ- Setup. Report Print Set the TMS Report print mode: 0 Manual (from HE or HF) for all data. 1Automatic (at preset time) for trunk data only. The data clears after the report runs. 2 Automatic (at preset time) for trunk and operator data only. The data clears after the report runs. 3Automatic (at preset time) for all data. The data clears after the report runs. QZ- SMDR Setup, Print Times Setup Set the time that the TMS report should print (using modes l-3). Other Programming T- Set System Date and Time Set the system Date and Time. Attendant Positions The attendant can set the baud rate for the COM PCB ports. Refer to page Station Message Detail Recording If request TMS and SMDR reports to print at the same time, the SMDR first. None Issue 1-O FEATURESl-235
TRAFFIC REPORTING IV) Description The Traffic Management Report in ONYX IV only records trunk related activity. The TMS report does not log Intercom calls or feature activation. The report includes extensions and trunks that had trunk call activity. Refer to the Traffic Management Reporting feature on page l-233 for more information on programming and running There are five parts to the Traffic Report (shown below): Trunk calls at each extension Calls at each trunk group trunk calls for each ACD/UCD member extension group trunk calls for each group Trunk group Trunk Calls at Each Extension INBOUND CALLS OUTBOUND CALLS STATOTALANSRDIN USE T R I E D ABORTED IN USE 30064 4348 29304131831015100oo:oo:oo31669 1429 8320410 23230317 53502000 This part of the TMS report shows: Extension number Number of incoming calls is the total of all incoming trunk calls that rang the extension is the total of all trunk calls the extension answered is the time the extension was in use on incoming trunk calls Number of outgoing calls CALLS) TRIED is the total of all trunk calls the extension tried to place ABORTED is the total of all trunk calls the user aborted (i.e., hung up on) before the called party answered is the time the extension was in use for outgoing trunk calls FEATURESIssue 1-O