TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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LABEL MAKER AND SELECTIVE HISTORY OS- SELECTIVE HISTORY Description Use this option to enable key history for selected extensions and trunks. The key history the sequence of events at the extensions and/or you select. Use OS- Selective History place pressing Shift 1 for normal key history. To understand the key states: Use HG- Display Key History to the history code (call state) definitions oRefer to the Call States chart under HD- System Status for an explanation of the definitions Conditions Pressing SHIFT1 after enabling Selective History turns Selective History off. Default Value Selected history is off. Related Programming Feature Reference Instructions Step Step 1 Step l Step 1 l Step l Step 1 Step 2 l None System Reports, Diagnostics and Maintenance Utilities To enter data on the PRF: No entry required. To display the OS- Selective History options: Type OS. You see: Press RETURN. You see:. SELECTIVE HISTORY DISPLAYF= OFF N= SELECT EXTENSIONS D= DISPLAY lets you display the extensions and trunks you selected. F= OFF allows you to turn Selective History off. N= SELECT EXTENSIONS permits you to select specific extensions and trunks for Selective History. To display the extensions/trunks you selected: Type OS. You see: OS-CMD Type D. You see: SELECTED EXTENSIONS followed by a list of the selected extensions and trunks. To turn OS- Selective History off (if you previously selected extensions Type OS. You see: OS-CMD Type F. You see: DONE Issue 1-OSOFIWARE 2-23 1
0- LABEL MAKER AND SELECTIVE HISTORY OS- SELECTIVE HISTORY Instructions (Cont’d) To select extensions and/or trunks for the OS-Selective Step Type OS. You see: OS-CMD Step 2 Type N. You see:SELECTED EXTENSIONS Step 3 lType in the number of the extension or trunk you want and press RETURN. You see: DONE Step l Type in another extension or trunk. OR Press ESC or RETURN to return to the Main Menu.
P- PRINT SMDR REPORT Description Use this option to print the SMDR report. You can have this option clear the SMDR buffer as the report prints, or retain the SMDR records. Clearing the SMDR buffer erases all the existing SMDR records. A sample SMDR report follows: STATION DETAIL RECORDING STA NUMBER ACCT START ELAPSE COST Related Programming l Feature Reference Issue 1-O 304 304 304 304 304 304 304 304 304 304 304 304 1203667214511212 1203555125413112 120322234561 1123 1203888812311212 Conditions None Default Value None Station Message Detail Recording QZ- SMDR Setup, SMDR Only for Toll Calls Have the SMDR report include all outside calls, or just toll calls. QZ- Setup, Inbound SMDR Have the SMDR report print incoming and outgoing calls, or just outgoing calls. QZ- SMDR Setup, SMDR Printout the Time Have the SMDR report print after each call completes, or at a preset time. QZ- SMDR Setup, SMDR Report Start Hour Designate the time when the report should print. This option does not apply if SMDR prints the time. . Z- Clear Records Clear the SMDR records from the system buffer without printing the SMDR report. Clear the records when you change the SMDR print options. Station Message Detail Recording SOFIWARE CONFIGURATION 2-233
P- PRINT SMDR REPORT Instructions To enter data on the PRF: Step 1 No entry required. To enter data at the programming terminal: Step 1 lPress P. You see: CLEAR SMDR AFTER REPORT? Step 2 llPress Y to clear the SMDR buffer after the report runs. OR lPress N to run the SMDR report without clearing the SMDR buffer. Step 3 lThe report prints. 2-234 CONFIGURATIONIssue 1-O
Q- SYSTEM-WIDE PROGRAMMING NUMBER PLAN, DIGIT Description Related Programming Feature Reference Instructions Step Step Step Step 3 Step 4 l Issue 1-O Use this option to assign the digit used to force Intercom ringing. Refer to the Intercom Feature. Changing this digit also affects: Group Call Pickup (pickup code 1) Meet-Me Conference (dial-up codes and 12) Paging (All Call Paging code 1 Refer to Table l-4 (page l-l 1) before changing the system number plan. Conditions None None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- Dgt (O-9) on Table 10.You cannot use the enter for other QA- Number Plan digit. To enter data at the programming terminal: Type Q. You see: Type A. You see: DGT? Enter the QA- Dgt entry (O-9) from Table 10. If your entry-deviates from the standard number plan, the system prompts you for the next option and displays: NON-STANDARD NUMBER PLAN DIGIT? FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. SOFTWARE CONFIGURATION 2-235
Y QA- NUMBER PLAN, 2ND TEN SPEED BIN DIGIT Description Sote: Related Programming Feature Reference Instructions Step 1 Step 1 l Step 2 l Step 3 l Use this option to assign the first digit for the second ten Personal Speed Dial bins (normally 20-29). Refer to the Speed Dial feature. Changing this digit also affects: l Call Waiting (dialing 2 to answer a Call Waiting from an set)- @ Paging (zone 1 Paging code Refer to Table l-4 (page 1-l before changing the system number plan. Conditions None Default 2 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- 2nd Ten Speed Dial Bin Digit (O-9) on Table 10. You cannot use the number you enter for any other Number Plan digit. To enter data at the programming terminal: After typing and programming the QA- Digit, you see: SPEED DIAL ACCESS DGT Enter the QA- 2nd Ten Speed Dial Bin Dgt entry (O-9) from Table 10. If your entry-deviates from the standard number plan, the system prompts you for the next option and displays: WARNING! NON-STANDARD DIGIT? ( FOR STANDARD Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. 2-236 SOFTWARE Issue 1-O
Q- SYSTEM-WIDE PROGRAMMING QA- PLAN, BLOCK OF FIRST EXTENSIONS DIGIT Description Note: Related Programming Feature Reference Instructions Step 1 Step 1 Step l Step 3 Use this option to assign the first digit for the first block of 100 extension/trunk numbers (e.g.. 300). Refer to the Intercom feature.- Changing this digit also affects: Central Office Calls. Placing (e.g.,trunk access code 396 in 12x36 and 32x60 systems) Paging (zone paging code 3 Refer to Table (page 1) before changing the system number plan. None Default 3 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- 1st Hundred Block Ext Dgt (O-9) on Table 10.You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing and programming the QA- 2ND Ten Speed Dial Bin Digit, you see: HUNDRED BLOCK DGT Enter the QA- 1st Hundred Block Ext Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: NON-STANDARD NUMBER PLANDIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. Issue 1-OSOFTWARE CONFIGURATION2-237
3 X 3 W QA- NUMBER PLAN, BLOCK OF SECOND 100 EXTENSIONS DIGIT. Description Note: Related Programming Feature Reference Instructions Step l Step 1 l Step 2 Step 3 l Use this option to assign the first digit for the second block of 100 extension/trunk numbers (e.g.. this digit also affects:400). Refer to the Intercom feature. Changing Automatic Call Distribution (putting agents in service by dialing l Group Ring (12x36 and 32x60 group numbers 428-435) Paging (zone 3 Paging code Refer to Table 1-4 (page l-l 1) before changing the system number plan. Conditions None Default Value 4 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- 2nd Hundred Block Ext Dgt (O-9) on Table 10. You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the QA- Block of First 100 Extensions Digit, you see: 2ND HUNDRED BLOCK EXT DGT Enter the QA- 2nd Hundred Block Ext Dgt entry from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: WARNING! NON-STANDARD NUMBER PLAN DIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. 2-238 SOFIWARE CONFIGURATION Issue 1-O
Q- PROGRAMMING QA- NUMBER BLOCK OF THIRD 100 EXTENSIONS DIGIT Description Note: Related Programming Feature Reference Instructions Step Step 1 Step Step 3 This option only applies to 56x120 and 72x180 systems. Use this option to assign the first digit for the third block of 100 extension/trunk numbers 500). Refer to the Central Office Calls, Placing feature. Changing digit also affects: Call Parking from an (e.g., dialing Paging (zone 4 Paging code Speed Dial (first Personal Speed Dial bins The first digit for the first ten Personal Speed Dial bins is fixed at 5. Refer to Table l-3 (page 11) before changing the system number plan. Conditions None Default Value 5 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- 3rd Hundred Block Ext Dgt (O-9) on Table 10. You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the QA- Block of Second 100 Extensions Digit, you see: 3RD HUNDRED BLOCK EXT DGT Enter the QA- 3rd Hundred Block Ext Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: WARNING! NON-STANDARD NUMBER PLAN DIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. Issue 1-O SOFIWARE CONFIGURATION 2-239
Q- SYSTEM-WIDE PROGRAMMING QA- PLAN, TEN SPEED DIAL BIN DIGIT Description Related Programming Feature Reference Instructions Step 1 Step l Step 2 Step 3 This option applies to VS. and systems. Use this option to assign the first digit for the first ten Personal Speed Dial bins (normally Refer to the Speed Dial feature. Changing digit also affects: Call Parking from an (e.g., dialing Paging (zone 3 Paging code Refer to Table (page l-l 1) before changing the system number plan. Conditions None Default Value 5 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- 1st Ten Speed Dial Dgt (O-9) on Table 10. You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the QA- Block of Second 100 Extensions Digit, you see: TEN SPEED DIAL DGT Enter the QA- 1st Ten Speed Dial Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays:WARNING! NON-STANDARD DIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. 1-r)