TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							GROUP CALL PICKUP
Description
Programming
Related Features
Group Call Pickup lets an extension user answer a call ringing an extension in
their assigned pickup group. This permits co-workers in the same pickup
group to easily answer each other’s ringing calls. System 
 allows
a maximum of 23 pickup groups, with an unlimited number of extensions 
in
each group., However, an extension can be a member of only one pickup
group.
To answer a pickup group call, the user just dials a pickup code. Optionally, a
 user can press a special programmable pickup key. The  user
can also assign ringing options for their pickup keys:
Immediate ringing for calls to pickup group members
 Delayed ringing for calls to pickup group members
 No ringing for calls to pickup group members
A trunk can also be a member of a pickup group. A call ringing the trunk
activates Group Call Pickup coverage for the programmed group.
Conditions
An extension with a programmable pickup key does not have to be a member
of a pickup group.
Default Configuration
No pickup groups assigned.
Required Programming
E- Extensions/Trunks, EC- Group Call Pickup Group  For extensions and
trunks, assign the Group Call Pickup number (01-23).
Other Programming
E- Extensions, ED- Trunk Control, Access Control  An extension can only
pick up trunks to which it has access.
KS- Programming Keys for   Assign a pickup group to a
programmable key (G + group number). An extension can have more than
one pickup key.Also, program ringing option for pickup group calls (no
ring, immediate ring or delayed ring).
QT- System Timers, Delayed Ring Interval 
 Set the Delayed Ring Interval
for Group Call Pickup calls with delayed ringing.
Attendant PositionsAttendants cannot change ringing for their Pickup Group calls (see FeatureOperation).
Directed Call Pickup
An extension user can implement Directed Call Pickup to answer a call ringing
another extension. The user must know the ringing phone’s extension number..
Group Ring
Group Call Pickup cannot pick up a Ring Group call.
Silent Monitor
An extension can only monitor other extensions in their Pickup Group. An
extension not assigned to a group (00) can monitor any system extension.
Speed DialAn extension user can have Group Call Pickup codes stored with a One-TouchSpeed Dial key.
Issue 1-OFEATURES l-107 
						

							GROUP CALL PICKUP
Feature Operation
Step I l
Step 2 
Step 3 
Step  l
Step 1 
Step 2 
Step 1 l
Step 2 l
Step 3 
Step  l
Step 5 
To answer a call you hear ringing another extension in your pickup group
(if you don’t have a pickup key):
Lift handset.
Press INTERCOMLook  On
Listen for:Dial tone
If you have an ESL set. skip this step.
Press 
Listen for:Dial tone stops
Dial 1.Look for:INTERCOM Fast Flash (if an Intercom call)
Line key On (red/green) if an outside call
Listen for:Conversation with caller
To answer a call you hear ringing your pickup key  only):Look for:Pickup key Slow Flash
Lift handset.
Press  key.INTERCOM Fast Flash (if an Intercom call)
Line key On (red/green) if an outside call
Listen for:Conversation with caller
To assign ringing for your pickup group calls (if you have a pickup key):This procedure is not available in VS. Use the User-Programmable Features instead.
Do not lift handset.
Press 
Look for: HF On
 pickup key.
Dial ringing code.
 3 for delayed ringing
Dial 
 for no ringing (lamp only)
Dial 7 for immediate ringing
Listen for:Dial tone
Press HF to hang up.
User-Programmable Feature...
In VS, you can assign ringing to your  pickup group keys.
Ring Assignment
PGM# t RA t Line key t Y(es) or N(o) t SAVE
Delayed Ring Assignment
 + DRA t Line key +  or N(o) t SAVE
l-1 
 FEATURES Issue 1-O 
						

							GROUP LISTEN
Programming
Related Features
Feature Operation
Step  
Step 2 
Step 1 
Step 2 
 Group Listen. a  user can talk on the handset and have the caller’s
voice broadcast 
  the telephone speaker. Group Listen lets others in the
user’s work area listen to the conversation.
Conditions
None
Default 
Group Listen allowed at all 
Required 
E- Extensions, EF- Headset   Disable headset mode for all extensions
that should have Group Listen.
Other Programming
None
Attendant Positions
Attendants cannot use Group Listen.
Headset An extension  Headset Compatibility cannot use Group Listen.
To initiate Group Listen:
Place or answer call using handset.
Look for:INTERCOM Fast Flash (if an Intercom Line  On (red/green) if an outside call
Listen for:Conversation with caller
Press HF, but do not hang up.Look for:HF Slow FlashYour caller’s voice  through your handset and your telephone speaker.
To cancel Group Listen (without hanging up on your call):
Do not hang up.
Press HF.Look for:HF goes out
Listen for:Your caller’s voice in your handset only
Issue 1-OFEATURES l-109 
						

							GROUP RING (RING GROUPS)
--
Description
Group Ring permits the system administrator to arrange extensions into
groups for answering calls. When a call comes into the Ring Group, all
extensions in the group ring simultaneously. Any user in the Ring Group can
answer the call by just lifting the handset. The ringing call can be:
 A Direct  Line to the Ring Group
 An outside call transferred to the Ring Group
 An Intercom call to the Ring Group
During programming, the system administrator assigns extensions to Ring
Groups. The system automatically assigns each group a DIL number (for
programming purposes) and an 
 number.
GroupDILIntercom 
SystemNumber NumberNumber
 
 
 
Conditions
None
Default Configuration
No Ring Groups programmed.
Programming
Required Programming
E- Extensions, EE- Ring Group  Assign a Ring Group number (01-08) for
each extension. Do not assign more than 30 extensions in a CEU to the same
Ring Group. If the ring group must have more than 30 members, use
extensions in an expansion cabinet (if available).
Other Programming
None
Related Features
Attendant PositionsAttendants cannot be in Ring Groups.
Automatic Call Distribution/Extension HuntingRing Group calls do not activate ACD or hunting.
Automatic HandsfreeAn extension user cannot use Automatic Handsfree to answer a Ring Group call.
Call Coverage KeysA Station Call Coverage key can pick up a Ring Group call.
Call ForwardingCall Forwarding does not reroute Ring Group calls.
Call WaitingAn Intercom caller or trunk cannot send Call Waiting tones to a Ring Group. 
call just waits for an extension in the group to become free.
Direct Inward Line
 can terminate at a Ring Group during the day. A call ringing the DIL causes
all phones in the group to ring. The trunk rings the programmed EI destination at
night.
l-l  FEATURES Issue 1-O 
						

							GROUP RING (RING GROUPS)
Related Features
Directed Call Pickup
An extension user can use Directed Call Pickup to pick up a call extension’s ring group. However. the extension must have access to the trunk (inED).
External Alerting Devices
A Ring Group can be an external relay Pageowner. Calls to the Ring Group activate
the associated 
Group Call Pickup
Group Call Pickup cannot pick up a call ringing a Ring Group.
Speed Dial
An extension can have a Ring Group number in a One-Touch Speed Dial key.
Transfer
A call transferred to a Ring Group will not recall the transferring extension. The call
continues to ring the group until answered or until the calling party hangs up.
Feature Operation
Step 1 
Step 2 
Step 3 
Step  
Step 1 
Step  
Step 3 
Step  
To place a call to a Ring Group:
Lift handset.
Press INTERCOM..
Look for:INTERCOM On
Listen for: Dial tone
If you have an ESL set. skip this step.
Dial Ring Group number.Listen for: Ringing
To answer a call ringing your Ring Group:Listen for:Trunk or ICM ring
Lift handset.
Look for:INTERCOM Fast Flash (if an Intercom call)
Line key On (red/green) if an outside callListen for:Conversation with caller
If you have a loop key for the call, the key lights only after you answer the call.
To answer a call ringing someone else’s Ring Group:
Lift handset.
Press INTERCOM.
Look for:
INTERCOM On
Listen for:
Dial tone
If you have an ESL set, skip this step.
Press 
Listen for: Dial tone stops
Dial the Ring Group number.Look for:INTERCOM Fast Flash (if an Intercom call)Line key On (red/green) if an outside call
Listen for:
Conversation with caller
Issue 1-O
FEATURES l-111 
						

							HANDSFREE (SPEAKERPHONE) AND MONITOR
Description
Programming
Related Features
With Handsfree (Speakerphone).  users may process calls using the
speaker and microphone in the telephone (instead of the handset). Handsfree
is a convenience for workers who don’t have a free hand to pick up the
handset. For example. a terminal operator could continue to enter data with
both hands while talking on the phone. The svstem allows 12 simultaneous
Handsfree conversations per cabinet. In 
 Handsfree requires a 
with Handsfree (Speakerphone) capability.
Monitor, like Handsfree, also allows on-hook monitoring of calls. However,
with Monitor the 
 user must lift the handset to speak. Monitor occurs
on 
 that do not have Handsfree capability. The system allows any
number of extension to Monitor calls simultaneously.
Conditions
 None
Default Configuration
All  with Handsfree  have Handsfree.
All 
 without Handsfree capability have Monitor.
Required Programming
E- Extensions, EF- Headset Mode  Disable Headset Compatibility for each
extension that should have Handsfree or Monitor.
Other Programming
None
Attendant Positions
Attendants do not have Handsfree.
Automatic Handsfree
Automatic Handsfree allows a  user to place or answer a call Handsfree by just
pressing a key -- without pressing HF first. Users with Monitor must lift the handset
to speak.
Headset Compatibility
A  with Headset Compatibility does not have Handsfree or Monitor.
Intercom
Depending on system programming, any  user can answer an Intercom voice
announcement Handsfree. This function does not reauire Handsfree capability.
However, an extension must have a speakerphone to 
 a voice-announced---
Intercom call Handsfree.
Microphone Mute
An extension user can turn off the phone’s microphone at any time.
Off-Hook Signaling
While on a Handsfree call, an extension user may hear an off-hook signal (singlebeep. repeated).
   
						

							 (SPEAKERPHONE) AND MONITOR
Feature Operation
Step 1 
Step 2 
Step 1 
Step  
Step 1 l
Step 2 
Step 1 
Where the instructions in this manual tell you to lift handset. you can press
HF instead.
To find out if your phone has Handsfree:
Do not lift handset.
Press HF.
Look for:HF OnIf DND  lights.  phone doesn’t have Handsfree or all system Handsfree
circuits are busy. The HF  doesn’t light for incoming voice-announced Intercom
calls.
If  doesn’t light. your phone has Handsfree. The HF key also lights for
incoming voice-announced Intercom calls.
To talk Handsfree:
Speak toward phone.
To hang up a Handsfree call:
Look for: HF On
Press HF.
Look for:HF Off
To change a handset call into a Handsfree call:
Press HF.
Look for: HF On
Hang up,
To change a Handsfree call into a handset call:
Look for: HF On
Lift handset.Look for:HF Off
Issue 1-OFEATURES l-113 
						

							HEADSET COMPATIBILITY
Description
CAUTION:
Programming
l
Related Features
Feature Operation
Step 1 
Step  l
Step 3 
A  user can utilize a customer-provided headset in place of the handset.
Like using Handsfree. using the headset frees up the user’s hands for other
work. However. headset operation also provides privacy not available from
Handsfree.
While in the headset mode. the  user can hear the following system
signals muted in the headset:
 Ringing
 Paging
 Background Music (BGM)
The recommended headset is the Plantronic Supra Star Mate (Model
 1).
Use of a headset on an extension that is not properly programmed may be
harmful to the user, Ringing signals produced by the headset may be
painfully loud.
Conditions
An attendant  with a headset should also have a DSS Console (see
Feature Operation).
Default Configuration
Headset operation disabled.
Required Programming
 Extensions. EF- Headset Mode  Enable Headset Compatibility for each
 that has a headset.
Other Programming
None
Attendant Console (ONYX IV)An Attendant Console can also use a headset.
Group ListenHeadset mode disables Group Listen.
Handsfree (Speakerphone) and MonitorEnabling the headset at an extension always disables Handsfree.
IntercomHeadset mode disables incoming Intercom voice announcements.
Microphone MuteHeadset mode disables Microphone Mute.
Prime Line SelectionPrime Line Selection does not apply to an attendant in the headset mode.
Ringing Line PreferenceAn attendant with a headset should not also have Ringing Line Preference.
To install the headset:
Make sure your phone is idle and programmed for headset operation.
Unplug the handset.Leave the handset in the handset cradle.
Plug in the headset.
l-114 FEATURES Issue 1-O 
						

							HEADSET COMPATIBILITY
Feature Operation
Step  
Step 1 
Step  
Step 1 l
Step  
To operate the headset  for attendants):
 Press HF whenever  see the instruction. “Lift handset.”Look for:HF  Flash
OR
 Press HF whenever vou see the instruction. “Hang up.”Look for: Off
The HF 
 functions as a Release key.
To answer a call using the headset (attendants only):
Press RLS on DSS Console.
 you have Ringing Line Preference. this answers the call.
Press the flashing line or Intercom loop key.Look for:Key OnListen for: with caller
To place a call using the headset (attendants only):
Press RLS on DSS Console.
Press the flashing line or Intercom loop key.
If you have Ringing Line Preference. press the line or Intercom loop key before
pressing RLS.
Look for: Key On
Listen for: Dial tone
User-Programmable Feature...
In VS, you can allow or deny Headset operation for your 
  HS +  or N(o) + SAVE
Issue 1-OFEATURES 1-115 
						

							HOLD
Description
Hold lets an extension user put a call in a temporary waiting state. The caller
on Hold hears silence or Music on Hold. not conversation in the extension
user’s work area. While the call waits on Hold, the extension user 
process other calls or use a system feature.
There are three types of Hold:
 Hold (also called System Hold)
 Exclusive Hold
 Automatic Hold
Regular Hold
With regular Hold. an outside call a user places on Hold flashes the line key
(if programmed) at all other 
 Any  user with the flashing line
key can pick up the call. An extension user can also place an Intercom call on
Hold. However, Intercom calls on Hold do not indicate at any other
extensions.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the
call from Hold. The trunk appears busy to all other 
 that have a key
for the trunk. For 
 Exclusive Hold always occurs for outside calls
unless the 
 has a line key, loop key or DSS Console line key. Note that
ESL sets can only place outside calls on Exclusive Hold.
Automatic Hold
Automatic Hold occurs when a user initiates another feature while already 
a call. The system places a call on Hold automatically when the user presses:
 INTERCOM
 CONF
 A line, Call  Hotline or Page key
Calls left on Hold recall the extension which placed them on Hold after the
Hold Recall interval. If still unretrieved, abandoned outside calls ring all
extensions that normally receive ringing for the trunk.
The code to retrieve a Personal Park is the same as Directed Call Pickup and
remote Hold Retrieve. When a user dials the code, the system picks up calls
at the dialed extension in the following order:
1. Ringing Intercom calls (see Directed Call Pickup)
2. Personal Park calls (see Call Park)
3. Ringing outside calls and 
 (see Directed Call Pickup)
4. Calls on Hold (see Hold)
Default Configuration
Hold allowed at all extensions. The Hold Recall interval is 30 seconds.
l-1 
 FEATURES Issue 1-O