TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							PAGING
Programming
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Related Features
Feature Operation
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Step 3 
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Step 5 
Other 
 Programming  for DSS Consoles  Assign a key as a Paging key.
KS- Programming 
 for   Assign a key as a Paging key.
  and  Control.  on External Page Zones 
Enable/disable Background music on the External Paging zones.
Analog Station 
 Extension
Single line  type) telephones can make Page announcements. Single line
telephones cannot. however. receive Page announcements.
Attendant Console (ONYX TV)
The Attendant Console can have programmable keys assigned as Page 
Attendant Positions
An attendant cannot use Auto-Page or receive a Page announcement.
Background Music
The External Paging zones can also broadcast Background Music.
Call   Display MessagesAuto-Page cancels a Call Forwarding. Personal  or Selectable Display
Message in effect at an extension. These features also cancel Auto-Page.
Do Not Disturb
DND blocks Paging announcements.
External Alerting Devices  conditions. External Paging may also activate the external relays.
Headset CompatibilityHeadset users hear Paging announcements in the headset.
Night Answer
Night ringing can broadcast over the All Call External Page 
Speed Dial
An extension can have Paging functions on a One-Touch Speed Dial key.
To make an  Call Page or a Zone Page:
Lift handset.If  have a Page key.  can press the key and skip steps 2 and 3 below.
Press INTERCOM (skip at ESL set).
Look for:INTERCOM On
Listen for:Dial tone
Dial Page Zone access code, as follows:
Page ZoneAccess Code
 Call. . . . . . . . . 
 
3
4:                
7       
Make announcement.If the zone is busy.  later. All Call Page overrides  Page in 
Hang up.
User-Programmable Feature...
In VS, you can allow or deny Pages to your 
 + VP + Y(es) or N(o)  SAVE
Issue 1-O .FEATURES 
l-169 
						

							PAGING
Feature Operation
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Step 3 
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Step 6 
Step 7 
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Step  
Step 3 
Step  l
To record an Auto-Page announcement  and  systems
only):
Lift handset.
Press Look for: OnListen for:Dial if you have an ESL set. skip this step.
Press Listen for:Dial tone stops
Dial 687.Listen for:Voice  that asks you to start recording.
Record your Auto-Page announcement when you hear the beep.
Dial the Page Zone code (I-8) when you are done.
Page ZoneAccess Code
All Call . . . . . . . . . . . . . 
3
3 : : : : 
 : : : : : : : : : : : : 
6. . . . . . . . . . . . . . . . . .7
7       8
Listen for:MSG   Dial tone
Hang up.
To cancel your Auto-Page announcement:
Lift handset.
Press INTERCOM.Look for:INTERCOM On
Listen for: Dial tone
If you have an ESL set, skip this step.
Dial Listen for: Dial tone stops
Hang up.Look for:MSG goes out
l-170 FEATURES  l-r-l 
						

							PBX/CENTREX COMPATIBILITY
Description
Programming
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Related Features
The system trunks can connect to  lines, rather than to 
trunk circuits. If installed behind a PBX. the trunk inputs into the system are
 compatible  extensions.  Compatibility
lets the system be a node in a larger private telephone network. 
To make 
system compatible with a  the system administrator:
 Enters the  trunk access codes into the system
 Designates trunks as  lines
When behind a 
 the  begins Toll Restriction after the user
dials the 
 trunk access code. The  may further
restrict the call.
None
Default 
No PBX Access Codes programmed.
Required Programming
 Trunks,  Trunk Service Number  Enter 11 for each PBX trunk.
QB-  Access Codes  Designate up to 11 PBX access codes.
Other Programming
E- Trunks,  Circuit Type  Assign the correct circuit type to each trunk
connected to the PBX.
KS- Programmable Keys for   Program “Feature” keys for complex
 functions.
QT- System Timers. Flash Response Time  Program the Flash time for
Compatibility with the connected 
Automatic Route Selection/Least Cost RoutingDo not use ARS behind a 
A PBX trunk should not  be in an ARS or LCR service group. For to route calls to PBX 
 Place the PBX lines in unique service groups
 Have digit insertion (Dial Treatments) insert the PBX access codes for each
number dialed
 Compatible Feature Keys users can have programmable keys assigned to complex PBX/Centrexfunctions. To implement the function, the user just presses the programmable key.
Line (Trunk) Rotaries
Place PBX lines in their own trunk rotaries.
Speed DialIf a Speed Dial number uses a DP trunk and contains a pause, Pulse to Tone
Conversion is automatic. The digits before the pause dial out DP. The digits after
the pause dial out DTMF. This may affect 
 operation.
Toll Restriction
If a trunk is a PBX trunk. Toll Restriction begins  user dials the PBX accesscode.
If only the PBX/Centrex should apply restriction, make no QB entries but use Type11 for E7. The system does not apply Toll Restriction to trunks with thisprogramming.
Issue 1-OFEATURESl-171 
						

							 COMPATIBILITY
Feature Operation
To place an outside call if the system is behind a 
Step 1 Access outside trunk.
Step 2 Dial PBX trunk access code before the number you want to reach.After you hang up, you must wait about one second before placing your  call onthe PBX trunk.
l-172 FEATURES Issue 1-O 
						

							PERSONAL GREETING
Description
Programming
Related Features
An extension user can record a Personal Greeting (i.e., brief message) for their
extension. Once recorded. callers to the 
 hear the Personal Greeting.
Additionally. Personal Greeting can automatically forward calls to a specified
extension after the recorded greeting plays. The user can have the recorded
greeting optionally play for all calls or just Intercom calls.
Personal Greeting lets extension users handle their unanswered calls with a
personal touch. For esample. a user (e.g., Fred Jones) could record, “Hello,
this is Fred Jones. I’m on vacation this week and John Smith will be handling
my calls. Thank you.” Fred could then redirect his calls to John Smith’s
extension. Callers to Fred’s phone would first hear his recorded message.
The system would then send them to John’s phone.
Personal Greetings require a VAU or  PCB. The VAU or
 PCB installs in a trunk slot, replacing four trunk circuits. There
are three broadcast channels and two record channels on the VAU and
  This means that the system can play three greetings and
record two greetings at the same time. The system queues users for an
available record channel by consecutive extension number. The queued users
hear ringing while 
Personal Greeting is not available in VS.
Conditions
a. Personal Greetings cannot be longer than 16 seconds. The total of all
Personal Greetings cannot exceed 256 seconds.
b. Personal Greetings are lost when power fails.
 Configuration
No Personal Greetings recorded.
Required 
None
Other Programming
CP- Inhibit Call Forwarding   Enable this option (0) if extensions
with this COS should be able to use Personal Greeting.
E- Extensions, 
 Class of Service  Assign Class of Service to extensions.
Attendant Positions
The attendant cannot record a Personal Greeting.
Call  Display Messages
Personal Greeting cancels a Call Forwarding, Auto-Page or Selectable Display
Message in effect at an extension.
Central Office Calls.  Inward Lines/Transfer
Outside calls ringing an  directly (either  or via Transfer) hear the
Personal Greeting.  enabled. The  call then rings the specified extension. 
there is no  extension. the call rings all extensions with ringing for thetrunk. Outside calls ringing a line key don’t activate Personal Greeting.
Issue 1-OFEATURES l-173 
						

							PERSONAL GREETING 
Feature Operation
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Step 8 
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To record a Personal Greeting:    a Personal Greeting recorded. the  greeting replaces the old.
Lift handset.
Press INTERCOM.Look  OnListen for: Dial toneIf  have an ESL set. skip this step.
Press Listen for:Dial tone stops
Dial 68.
Dial Personal Greeting option:The options are:
 All Calls  greeting plays for all callers (and Transfer screens) All Calls  greeting for Intercom calls only
A voice message asks you to start recording.
 you hear. “Audio file is full.” you cannot record a Personal Greeting. The greeting total exceeds  seconds. Go to “To cancel your Personal Greeting” andcancel your greeting.
Start recording when you hear the beep.Your Personal Greeting cannot be longer than 16 seconds.
(Optional) Dial the number of the extension that should receive your calls.If you skip this step. callers just hear your message.
The 
 assignment remains until you cancel it, even if the VAU fails  isremoved.
Hang up.Look for:MSG Slow Flash
To cancel your Personal Greeting:
Lift handset.
Press INTERCOM.Look for:INTERCOM OnListen for:Dial toneIf you have an ESL set. skip this step.
Press Listen for: Dial tone stops
Hang up.If you want to use Personal Greeting again, you’ll have to record a new greeting.
To erase all Personal Greetings  (from your attendant or
ACD Supervisor extension):
This also erases all the svstem’s Operator Assistance messages and the   Agents Busy announcement.
Lift handset.
Press INTERCOM.Look for:INTERCOM On
Listen for:Dial tone
Press PGM#.Listen for:Dial tone stops
Dial 68.
Press  9.Listen for:Dial tone
To cancel this procedure, dial 6.
l-174 FEATURES Issue 1-O 
						

							PRIME LINE SELECTION
Description
Programming
Related Features
Prime Line Selection lets a  user answer or place an outside call by just
lifting the handset. The user does not have to first press a line key. This
simplifies handiin calls on a frequently used trunk. There are  of
Prime Line Selection: Ringing Prime 
 and Idle Prime Line.
Ringing Prime Line
 Ringing Prime Line. the user just lifts the handset to answer a call
ringing or flashing the Prime Line key. To place a call on an idle Prime Line
 the user must lift the handset and press the key.
Idle Prime Line
Idle Prime Line lets the user place or answer a Prime Line key call by just
lifting the handset.
Conditions
More than one extension can have a Prime Line key for the same trunk. The
trunk should not. however. also be a DIL to one of the extensions.
Default 
No Prime Lines defined.
Required Programming
E- Extensions, ES- Line Access Options, Key Access to  Lines 
The extension must have outbound line key access to use the Prime Line key
for placing calls.
E- Extensions, ED- Trunk Control, Access Control -The extension must
have access for the trunk appearing on the Prime Line key.
E- Extensions, ED- Trunk Control, Call-Out Control 
 For outgoing calls,
the extension must have call-out enabled for the trunk appearing on the Prime
Line key.
E- Estensions, EL- Prime Line Kev  Enter the Prime Line key number 
 followed  the option. The  are:
R Ringing Prime Line
I Idle Prime Line
KS- Programming Keys for 
 Program the Prime Line key as a line
key.
Other Programming
None
Attendant PositionsPrime Line Selection does not apply to an attendant in the headset mode.
Class of Service/Night  Restriction an extension’s COS has CP- Allow Only Intercom Calls at Night  the
extension cannot use Prime Line Selection at night.
Ringing Line PreferenceRinging Line Preference overrides Prime Line Selection.
Issue 1-OFEATURESl-175 
						

							PRIME LINE SELECTION
Feature Operation
Step I 
Step  
Step  
Step  
Step I 
 176 FEATURESTo answer a Prime Line 
 call:
Lift handset.Loo!i for:Prime   On  
Listen for:   caller
To place a Prime Line  call  your estension has Ringing Prime
Line):
Lift handset. .
Press Prime Line 
Look for:  key On 
Listen for:Dial 
To place a Prime Line  call (if  extension has Idle Prime Line):
Lift handset.Look for:Prime Lint:  On 
Listen for:Dial tone 
To place a call other than on your Prime Line key (if your extension has
Idle Prime Line):
Preselect line key or press INTERCOM.
Look for:Line key On  On
Listen for:Dial tone
User-Programmable Feature...
In VS, you may be able to assign Prime Lines for your 
PGM# + PLA + Line key +  or  + SAVE
Issue 1-O 
						

							Description
Programming
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Related Features
Feature Operation
An extension  Privacy blocks incoming Intrusion (Barge-In) attempts,
Silent Monitor and Call Waiting (Camp-On) signals. Privacy helps-extension
users that don’t 
 their conversations interrupted.
Conditions
While on an Intercom call. a user  Privacy will hear Barge-In and Call
Waiting directed to the other estension. However. this will not occur if the
other extension also has Privacy enabled.
Default Configuration
Extensions do not  Privacy.
Required Programming
CP-     Enable/disable Privacy for extensions with this
Class of Service.
E- Extensions,  Class of Service  Assign Class of Service to extensions.
Other Programming
None
Attendant Positions
Since the attendant is never busy for Intercom calls. the attendant always has
Privacy.
Off-Hook Signaling
Privacy does not block Off-Hook Signaling.
None
 KELLATRONICS, 
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Issue 1-OFEATURESl-177 
						

							PRIVACYGROUPS
Description
The  administrator can program  into Privacy Groups. When an
extension is in a Privacy Group. the user can enter another group member’s
outside call unannounced and uninvited. To join the call, the user just presses
the line key. Privacy Groups provide simplified Conferencing on outside calls
for co-workers that often must share calls.
If desired, a Privacy Group member can prevent Privacy Group interruptions
for their active call. This ensures that group members will not interrupt
confidential calls.
In addition to Privacy Groups. the following features also allow three-party
calls:
 Conference
 Intrusion
 Meet-Me-Conference
 Tandem Calls
Conditions
When a Privacy Group member joins an outside call, it creates a three-party
call. The system allows eight simultaneous three-party calls.
Default Configuration
No Privacy Groups defined.
Programming
Required 
E- Extensions, EC- Privacy Group  Assign an extension to a Privacy Group
 (01-99).
lKS- Programmin, Keys for   Privacy Group members must have.
line keys.
Other 
E- Extensions, ES- Line Access Options, Key Access to Outbound Lines 
Privacy Group members must have key access to outbound trunks.
lE- Extensions, ED- Trunk Control, Access Control  A Privacy Group
member must have access to join a conversation on a trunk.
Related Features
ConferenceA Privacy Group member cannot join a Conference call.
1-l 78 FEATURESIssue 1-O