NEC Dsx 34b Manual

							
Caller ID Logging
DSX Software ManualFeatures◆71
Features
- In  3712-03: Home Area Code Exception List Type  (page 859), specify the Home Area Code Excep-
tion List  Table  as a Toll Table (
1) or a Local Table (0).
- If it is a Toll Table, the codes you enter in the table are toll calls. All other codes are local calls.
- If it is a Local Table, the codes you enter in the table are local calls. All other codes are toll calls.
- In  3714-[01-96]: Home Area Code Exception List Table Data  (page 861) enter the numbers (NPA + 
NXX) within the home area code that are exceptions.
2.If no:
- Leave these options at their default settings (i.e., a Toll Table with no entries).
1.If yes,  3715-[01-96]: Foreign Area Code Exception List Table Data  (page 862) enter the codes (NPA + 
NXX) in the adjacent area code that are local calls.
2.If no, make no entries in the Foreign Area Code Exception List Table.
Additional Caller ID Logging Programming
1.If yes, use  9013-01: Initialize Caller ID Logs  (page 919) to clear the Caller ID logs.
2.If no, skip this step without initializing.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1404-06: Caller ID Alert Lamp  (page 639) enter Ye s.
3.If no, in 1404-06: Caller ID Alert Lamp  (page 639) enter No.
1.If yes, in 2111-08: Answering Machine  (page 733) enter Ye s.
- Any line picked up by the answering machine will not be marked as answered in the Caller ID log.
2.If no, in  2111-08: Answering Machine  (page 733) enter No.
7.Are there any calls in an area code adjacent to the home area code that are local ca\
lls?
1.Do you want to clear (initialize) all the Caller ID logs in the system?
2.Should the Ring/Message Lamp  flash when the extension has new Caller ID logs that have not 
yet been reviewed?
3.Does the system use a customer-provided answering machine instead of voice mail? 
						

							
Caller ID Logging
72◆Features DSX Software Manual
Programming Examples
1.In 3121-01: Caller ID Type  (page 825) for each line enter the type of Caller ID required:
-  (DSP = 
1, ATRU-DB  = 2, T1/E1 ANI  = 3).
2.Set up the outbound route for Caller ID callbacks. - In  3711-01: Caller ID Callback Route Type  (page 856), select the type of route used for Caller ID 
callbacks (
1 = line, 2 = Line Group).
- For line, in  3711-01: Caller ID Callback Line  (page 856) enter the line number (
1-64) the system 
will use for Caller ID callbacks.
- For Line Groups, in  3711-01: Caller ID Callback Group  (page 857) enter the Line Group number 
(
90-98) the system will use for Caller ID callbacks.
3.In  3712-02: 10-Digit Local Calls  (page 858), enter No.
4.In 3713-[01-16]: Home Area Code Table Data  (page 860),enter 203.
- The system will add a leading 1 to all calls to all area codes other tha\
n 203.
- Calls to area code 203 will be redialed as 7-digit calls.
1.In  3121-01: Caller ID Type  (page 825) for each line enter the type of Caller ID required:
- DSP = 
1
- ATRU-DB = 2
- T1/E1 ANI  = 3).
2.Set up the outbound route for Caller ID callbacks. - In  3711-01: Caller ID Callback Route Type  (page 856), select the type of route used for Caller ID 
callbacks (
1 = line, 2 = Line Group).
- For line, in  3711-01: Caller ID Callback Line  (page 856) enter the line number (
1-64) the system 
will use for Caller ID callbacks.
- For Line Groups, in  3711-01: Caller ID Callback Group  (page 857) enter the Line Group number 
(
90-98) the system will use for Caller ID callbacks.
3.In  3712-02: 10-Digit Local Calls  (page 858), enter Ye s.
4.In 3713-[01-16]: Home Area Code Table Data  (page 860),enter 203.
5.In 3714-[01-96]: Home Area Code Exception List Table Data  (page 861):
- Con figure the table as a local table (L).
- Enter the local exchanges within area code 203.
- Calls within area code 203 that are found in the list are redialed as 10\
-digit local calls. Calls within  area code 203 not found in the list are redialed as 1 + 10 digit toll ca\
lls.
6.In  3715-[01-96]: Foreign Area Code Exception List Table Data  (page 862), enter the NPA + NXX com-
bination for area code 860 that is a local call. The call is redialed as a 10-digit local call.
Other Related Features
Features Caller ID  (page 63)
Caller ID automatically displays the phone number and optional name for \
incoming outside calls.
IntraMail Features None
1.Enable Caller ID callbacks (return calls) for a system in area code 203.• There is no 10-digit local calling or other special requirement.
2.Enable Caller ID callbacks (return calls) for a system in area code 203 where there is 10-digit 
local calling and a local exchange in adjacent area code 860. 
						

							
Caller ID Logging
DSX Software ManualFeatures◆73
Features
Operation
Reviewing the Caller ID LogIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To review your Caller ID log:
1.
[Calls XX]
[CLXX]Select the Caller ID log. • Your Ring/Message Lamp will wink on (green) when you have Caller ID records that you have not yet reviewed.
[View All]
[All]Select to review  all your Caller ID records.
• You see the following review options.
• Press 
Volume Up and Volume Down to scroll through your records.
Re
view Options
• On a 3-line display telephone, press CHECK to switch between the name (page 1) 
and number (page 2) display.
[Callback]
[Call]Select to call the person back.
[Delete]
[Del]Select to delete the displayed record.
[Store Bin]
[Stor]Select to store the number in one of your Personal Speed Dial 
bins (following normal Speed Dial programming steps).
[Delete All]
[N/A]Select to delete all your Caller ID records.
[Exit]
[Exit]Back up to the beginning without making any changes.
[View Unans]
[Unan]Select to review Caller ID records for calls that rang your extension and 
were unanswered.
• Go to the review options (see above).
• Press 
Volume Up and Volume Down to scroll through your records.
[Delete All]
[Del*]Select to delete all Caller ID records logged at your phone or in your g\
roup.
[View Ans]
[N/A]Select to review Caller ID records for calls that rang your phone and were 
answered (somewhere in the system). • Press 
Volume Up and Volume Down to scroll through your records.
• Go to the review options (see above).
[Exit]
[Exit]Select to exit. • Alternately dial 
9. 
						

							
Central Office Calls, Answering
74◆Features DSX Software Manual
Central Office Calls, Answering
Description
The system provides  flexible routing of incoming CO calls to meet the exact site requirements.
Answering Priority
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-
ing order:
1.Ringing Intercom call
2.Line or loop key (from lowest to highest)
Over flow
Refer to  Overflow for Key Ring Calls  (page 214) for details on the over flow options.
Single Ring Option for Single Line Sets
The option  1403-02: Single Ring for Single Line Set  (page 635) determines the type of ringing at analog sin-
gle line extensions. If enabled (Y), analog single line extensions always receive single ringing for outside 
calls. (Certain analog single line devices connected to the system may require this type of ringing.) If dis\
-
abled (N), outside call ringing at analog single line extensions follows the ringing pattern of the line. For 
example, if a line is ringing the system with two ring bursts, the single line extensions will follow the same 
ringing pattern.
Conditions
• Per FCC regulations, do not set  3103-01: Transmit Gain (page 814) higher than 0 dB.
• None
Default Setting
• All extensions have full access on all lines.
• In DSX-40, lines 5-8 require the Expansion Board.
• Extensions have immediate day/night ring on all lines.
• Single line sets ring according to 2132-[01-64]: Line Ringing  (page 764) programming (just like 
keysets).
• Lines 1-8 ring extensions on line keys 1-8.
The system allows outside calls to ring and be answered at any combination of system extensions. 
						

							
Central Office Calls, Answering
DSX Software ManualFeatures◆75
Features
Programming
Basic Programming
1.In 3101-01: Line Type  (page 809), set the circuit type to match the connected service.
2.In 3101-03: DTMF Dialing  (page 811), indicate whether the line is DTMF (1) or Dial Pulse (0).
3.In 3103-03: Loop Length  (page 815) for analog lines only, set this option to compensate for the telco cir-
cuits loop length. - For normal installations, enter 
0.
- If the system is very close to the central of fice or behind a PBX, enter 
1.
- If the loop length is abnormally long, enter 
2.
1.Review the following timers:
-160x-Feature Timers  (page 669).
- 161x-COI (Analog Line) Timers  (page 682).
- 163x-T1/E1 Timers  (page 695).
- 164x-T1 Speci fic Timers  (page 700).
- 165x-E1 Speci fic Timers  (page 704).
1.For no incoming or outgoing access, in 2131-[01-64]: Line Access  (page 763) enter 0.
2.For incoming access only, in 2131-[01-64]: Line Access  (page 763) enter 1.
3.For outgoing access only, in 2131-[01-64]: Line Access  (page 763) enter 2.
4.For full access, in 2131-[01-64]: Line Access  (page 763) enter 3.
1.For lamp only (no ringing) day and night, in 2132-[01-64]: Line Ringing  (page 764) enter 1.
2.For day and night ringing, in 2132-[01-64]: Line Ringing  (page 764) enter 2.
3.For night ringing only, in 2132-[01-64]: Line Ringing  (page 764) enter 3.
4.For delay ringing day and night, in 2132-[01-64]: Line Ringing  (page 764) enter 4.
- In  1604-01: Delay Ring Timer  (page 678), set the interval after which a delay ring line will change 
from  flashing to ringing.
5.For single line telephones:
- In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
- To have single line telephones ring with a single ring for outside calls, in  1403-02: Single Ring for 
Single Line Set  (page 635) enter 
Ye s.
- To have single line telephones follow the ringing pattern of the outside line, in  1403-02: Single 
Ring for Single Line Set  (page 635) enter 
No.
1.Make sure each line’s circuit type and loop length setting match the requirements of the 
connected service.
2.Review the system timers for compatibility with the connected service.
3.Set the line access options at extension for each line.
4.Set the line ringing options at extension for each line. 
						

							
Central Office Calls, Answering
76◆Features DSX Software Manual
Setting Up Line and Loop Keys
1.For line keys:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
03.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter the line number (
1-64).
- If an extension doesn’t have any line keys, you should assign Fixed or Switched Loop keys to 
make handling outside calls easier.
2.For Fixed Loop keys:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
01.
3.For Switched Loop keys:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), enter 
02.
- In  2121-[01 to 24]: Feature Key Data  (page 758), enter the Line Group number (
90-98).
1.For line keys:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), enter 
03.
- In  2402-[01-60]: DSS Console Key Data  (page 801), enter the line number (
1-64).
- Loop keys are not available on a DSS Console.
Setting Up Transmit and Receive Gain
1.If yes, leave  3103-01: Transmit Gain  (page 814) for the line at it’s current value.
2.If no, in 3103-01: Transmit Gain  (page 814) adjust the line’s transmit gain as required.
1.If yes, leave 3103-02: Receive Gain  (page 814) for the line at it’s current value.
2.If no, in 3103-02: Receive Gain  (page 814) adjust the line’s receive gain as required.
- For a “hot” (high gain) line, decreasing the receive gain should improve Handsfree performance for  keysets using that line.
1.Set up line and loop keys for an extension.
2.Set up line keys for a DSS Console.
1.While on an outside call, is a user’s conversation transmitted to the caller at a comfortable 
level?
2.While on an outside call, is the conversation received by the user at a comfortable level? 
						

							
Central Office Calls, Answering
DSX Software ManualFeatures◆77
Features
Other Related Features
Features
Call Timer  (page 55)
The Call Timer helps a user keep track of the time they spend on the phone.
Direct Inward Line  (page 109)
A DIL rings an extension directly.
Line Keys  (page 227)
Line keys simplify answering outside calls.
Loop Keys  (page 233)
In order to answer outside calls, extensions without line keys should have loop keys.
Night Service / Night Ring  (page 252)
Night Service determines how outside calls ring at night.
Paging  (page 259)
Outside call ringing can broadcast over the External Paging speakers.
IntraMail Features None
Operation
User Programmable Feature
Answering Outside CallsIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer an outside call:• An incoming call on a line or loop key will  flash red.
• An incoming call on your Direct Inward Line will  flash green.
1.Lift handset.
• If you have Ringing Line Preference, this will answer the incoming call.
• If you have Automatic Handsfree, you can press the line or loop key without  first lifting the handset.
2.Press  flashing line or loop key.
• The key will be on (green) after you answer the call.
Setting Up Line Key Ringing
Feature Mnemonic Operation Access Level
Feature Keys#RAL 
(#725)Outside Line Keys: #RAL + Line Key repeatedly to select 
ringing mode + 
SPEAKER to exit.
• Line keys  flash as follows:
- Lamp only = On red
- Immediate ring = On green
- Delay ring = Fast  flash green
- Night ring = Slow  flash green 2-5 
						

							
Central Office Calls, Placing
78◆Features DSX Software Manual
Central Office Calls, Placing
Description
The system provides  flexibility in the way each extension user can place outgoing calls. A user can place a 
call by:
❥Pressing a Line Key Any keyset can have line keys for one-touch access to speci fic lines.
- See  Line Keys  on page 227 for more.
❥Pressing a Loop Key
Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Group\
s can consist 
of one or more Line Groups. - See  Loop Keys  on page 233 for more.
❥Using Line Dial-Up
With Line Dial-Up, a user can select a speci fic line by pressing 
INTERCOM and dialing the Line 
Dial-Up code (#9) followed by the line number (1-64).
❥Using Direct Line Access Direct Line Access allows a user to access a line by pressing 
INTERCOM and dialing the line’s exten-
sion number (e.g., 101 for line 1, 102 for line 2. etc.). - See  Direct Line Access  on page 115 for more.
❥Dialing a Line Group Access Code
User’s can also place outside calls by pressing 
INTERCOM and dialing a Line Group Access Code (90-98).
- See  Line Groups  on page 225 for more.
❥Line Group Routing
If the system has Line Group Routing enabled, user’s get the  first available line when they press 
INTER-
COM
 and dial 9.
- See  Line Group Routing  on page 223 for more.
Dial Buffering
When placing an outside call, extension users can dial an unlimited numb\
er of digits. Users are assured that they 
can use services such as telephone banking without encountering restrict\
ions imposed by the telephone system.
Store and Forward
Store and Forward is an alternate method of placing outside calls in which the system \
stores (“collects”) the 
digits a user dials, waits for the user to  finish dialing, and then redials the digits on the selected line. Store 
and forward provides Intercom dial tone to the caller as soon as they dial a line access code or press a loop 
key, similar to conventional ARS operation. When the user has completed dialing, the system will dial out 
the call over the connected line after 6 seconds or when the user dials #. Store an\
d Forward can also be an 
advantage when connected to a T1 service that does not provide line dial tone.
Post dialing for Store and Forward calls is also available. After a user dials using Store and Forward, they 
can manually dial additional digits. The normal post dialing soft keys (such as 
AUTO REDIAL [ALND] for 
Auto Redial) are also enabled.
❥Store and Forward does not apply to line keys, Direct Line Access, or line dial up (i.e., #9 plus the line  number).
❥You can use Account Codes with Store and Forward enabled (see  Operation below).
Conditions
• Systems using Line Groups or Line Group Access should use the hybrid FCC registration number  (i.e., the number that ends in MF-E). Look at the label on the bottom \
of your equipment cabinet for 
more information.
• Per FCC regulations, do not set  3103-01: Transmit Gain (page 814) higher than 0 dB.
Customize the call placing options to meet the site requirements and each individual’s needs. 
						

							
Central Office Calls, Placing
DSX Software ManualFeatures◆79
Features
Default Setting
• Lines 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions are lamp only for lines 
1-12. Lines 13-64 do not appear on line keys.
• All extensions have full access on all lines.
• Line Group Routing (dial 9) is assigned to Line Group 90 (which conta\
ins lines 1-8). Dial 9 works by  default. The outgoing line priority for the dial 9 group is as follows:
Order 1 = line 8
Order 2 = line 7
Order 3 = line 6
Order 4 = line 5
Order 5 = line 4
Order 6 = line 3
Order 7 = line 2
Order 8 = line 1
• Store and Forward is disabled. 
						

							
Central Office Calls, Placing
80◆Features DSX Software Manual
Programming
Basic Programming
1.In 3101-01: Line Type  (page 809), set the circuit type to match the connected service.
2.In 3101-03: DTMF Dialing  (page 811), indicate whether the line is DTMF (1) or Dial Pulse (0).
3.In 3103-03: Loop Length  (page 815) for analog lines only, set this option to compensate for the telco cir-
cuits loop length. - If the system is very close to the central of fice or behind a PBX, enter 
1.
- For normal installations, enter 
2.
1.Review the following timers:
-160x-Feature Timers  (page 669).
- 161x-COI (Analog Line) Timers  (page 682).
- 163x-T1/E1 Timers  (page 695).
- 164x-T1 Speci fic Timers  (page 700).
- 165x-E1 Speci fic Timers  (page 704).
1.If DTMF, check the settings in  1111-DTMF Setup (page 608).
2.If analog Dial Pulse, check the settings in:
- 1612-01: DP Break Timer  (page 685).
- 1612-02: DP Make Timer  (page 685).
- 1612-03: DP Interdigit Timer  (page 685).
3.If T1 Dial Pulse, check the settings in:
- 1632-01: Transmit Dial Pulse Break Timer  (page 698).
- 1632-02: Transmit Dial Pulse Make Timer  (page 698).
- 1632-03: Transmit Dial Pulse Interdigit Timer  (page 698).
1.For no incoming or outgoing access, in 2131-[01-64]: Line Access  (page 763) enter 0.
2.For incoming access only, in 2131-[01-64]: Line Access  (page 763) enter 1.
3.For outgoing access only, in 2131-[01-64]: Line Access  (page 763) enter 2.
4.For full access, in 2131-[01-64]: Line Access  (page 763) enter 3.
1.Make sure each line’s circuit type and loop length setting match the requirements of the 
connected service.
2.Review the system timers for compatibility with the connected service.
3.Are the connected lines DTMF or Dial Pulse (DP)?
4.Set the line access options at extension for each line.