NEC Dsx 34b Manual

							
Group Ring
DSX Software ManualFeatures◆191
Features
Setting Up Ring Group DILs
1.If yes, in  3112-01: Direct Termination in the Day  (page 819) enter the Ring Group master number.
- Use a  System Night key to switch a DIL to a Ring Group from day to night mode.
2.If no, in  3112-01: Direct Termination in the Day  (page 819) enter a day destination other than a Ring 
Group master number.
1.If yes: - In  3112-02: Enable Day Over flow  (page 819) enter 
Ye s.
- In  3112-03: Day Over flow Destination  (page 820) enter the day over flow destination. The destina-
tion can be:
- An  extension
- A UCD Group master number
- The voice mail master number
- A Ring Group master number
- Key Ring (by pressing
 CLEAR)
2.If no, in  3112-02: Enable Day Over flow  (page 819) enter No.
1.If yes, in  3112-04: Direct Termination at Night  (page 820) enter the Ring Group master number.
- Use a  System Night key to switch a DIL to a Ring Group from day to night mode.
2.If no, in  3112-04: Direct Termination at Night  (page 820) enter a day destination other than a Ring 
Group master number.
1.If yes: - In  3112-05: Enable Night Over flow  (page 820) enter 
Ye s.
- In  3112-06: Night Over flow Destination  (page 821) enter the day over flow destination. The destina-
tion can be:
- An  extension
- A UCD Group master number
- The voice mail master number
- A Ring Group master number
- Key Ring (by pressing
 CLEAR)
2.If no, in  3112-05: Enable Night Over flow  (page 820) enter No.
1.In 2121-[01 to 24]: Feature Key Codes  (page 758), to assign the key as a line key enter 03.
2.In 2121-[01 to 24]: Feature Key Data  (page 758), enter the line circuit number (1-64).
1.In 2402-[01-60]: DSS Console Key Codes  (page 801), to assign the key as a line key enter 03.
2.In 2402-[01-60]: DSS Console Key Data  (page 801), enter the line circuit number (1-64).
1.Should a DIL route to a Ring Group during the day?
2.Should overflow occur for a DIL to a Ring Group that is unanswered during the day?
3.Should a DIL route to a Ring Group at night?
4.Should over flow occur for a DIL to a Ring Group that is unanswered at night?
5.Be sure the DIL destination extension has a line key for the DIL.
6.Optionally set up a line key for the DIL on a DSS Console. 
						

							
Group Ring
192◆Features DSX Software Manual
Adjusting Ring Group Timers
1.If yes, leave 1601-01: Line No Answer Timer  (page 669) at its current setting.
2.If no, change 1601-01: Line No Answer Timer  (page 669) as required.
1.If yes, leave 1601-02: DIL No Answer Timer  (page 669) at it’s current setting.
2.If no, change 1601-02: DIL No Answer Timer  (page 669) as required.
1.If yes, leave 1601-01: Line No Answer Timer  (page 669) at its current setting.
2.If no, adjust 1601-01: Line No Answer Timer  (page 669) as required.
Other Related Features
Features
Attendant Position  (page 24)
System operators will not ring for Ring Group calls. Do not include the \
operator in a Ring Group.
Call Coverage Keys  (page 40)
A keyset can have Call Coverage keys for Ring Group master numbers.
Call Forwarding  (page 44)
Call Forwarding does not reroute Ring Group calls.
Call Waiting / Camp-On  (page 58)
An extension user cannot Camp-On to a busy Ring Group. When all extensions in the Ring Group are 
busy, the call continues to ring until an extension becomes free.
Caller ID  (page 63)
An extension’s display will show Caller ID data for a line terminated to a Ring Group master number 
as  the call is ringing.
Direct Inward Line  (page 109)
A DIL can terminate to a Ring Group master number. When a call comes in on the line, all phones in 
the Ring Group ring simultaneously.
Directed Call Pickup  (page 129)
Directed Call Pickup can intercept Ring Group calls.
Directory Dialing  (page 131)
Intercom Directory dialing will show Ring Group names.
Extension Hunting  (page 154)
Group Ring calls do not activate hunting.
Night Service / Night Ring  (page 252)
The Night (System) key sets the day/night status of a DIL terminated to a Ring Group.
Transfer  (page 358)
An extension user can Transfer a call to a Ring Group master number. If unanswered, the call will 
recall the extension from which it was transferred.
IntraMail Features Voice Mail Over flow  (page 590)
An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox.
1.If a Ring Group DIL is unanswered, does the call divert to its over flow destination after the 
proper interval?
2.If a DIL is unanswered at the over flow destination, does the call divert to Key Ring after the 
proper interval?
3.If the DIL doesn’t have over flow enabled and is unanswered, does the call divert to Key Ring 
after the proper interval? 
						

							
Group Ring
DSX Software ManualFeatures◆193
Features
Operation
Placing and Transferring Ring Group Calls
Placing an Intercom Call to a Ring GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To make an Intercom call to a Ring Group:
1.
Lift handset and press INTERCOM.
2.Dial the Ring Group number (e.g., 600).
3.Wait for co-worker to answer. • If all Ring Group members are busy, your call will continue to ring until a group member becomes free.
Transferring a Call to a Ring GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Transfer your call to a Ring Group:
1.
Press INTERCOM.
2.Dial the Ring Group number (e.g., 600).
3.Do one of the following:
a.To screen (announce) the Transfer: Wait for a Ring Group member to answer then press 
TRANSFER.
b.To have the call go through unscreened (unannounced):Press 
TRANSFER.
• If your Transfer is unanswered, the call will return to you.
c.To return to the call before a Ring Group member picks it up:
Press the flashing (green) line key. 
						

							
Group Ring
194◆Features DSX Software Manual
Answering Ring Group Calls
Answer a Call to a Ring GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer a call ringing your Ring Group:
1.
Do one of the following:
a.If the call doesn’t appear on a line or loop key: Lift handset.
b.If the call appears on a line or loop key:Press the flashing line or loop key.
Answer a Call to Another Ring GroupIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer a call ringing another Ring Group (of which you are not a member):
1.
Lift handset and press INTERCOM.
2.Dial ** and the Ring Group number (e.g., 600). 
						

							
Handsfree and Handsfree Answerback
DSX Software ManualFeatures◆195
Features
Handsfree and Handsfree Answerback
Description
Handsfree
Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead 
of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. 
For example, a terminal operator could continue to enter data with both hands\
 while talking on the phone.
Handsfree Answerback and Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak-
ing toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who 
don’t have a free hand to pick up the handset. Incoming Intercom calls alert with\
 two beeps if the extension 
has Handsfree Answerback — a single beep if it does not.
Forced Intercom Ringing causes an Intercom call to ring the destination e\
xtension. You can enable Forced 
Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring 
the destination.
Conditions
• Since Handsfree switching is handled in each telephone, there is no limi\
t to the number of simulta-neous Handsfree calls system-wide.
Default Setting
• Enabled.
Programming
1.If yes: - In  1513-01: Intercom Voice Announcements  (page 658), enter 
Ye s.
- In  2112-03: Voice Announcements Through Speaker  (page 735), enter 
Ye s to enable voice 
announcements for speci fic extensions.
2.If no:
- In  1513-01: Intercom Voice Announcements  (page 658) enter 
No.
1.In yes:
- In  1513-02: Handsfree Reply (Handsfree Answerback)  (page 658), enter 
Ye s.
- In  2112-05: Handsfree Reply (Handsfree Answerback)  (page 737), enter 
Ye s to enable voice 
announcements for speci fic extensions.
2.If no:
- In  1513-02: Handsfree Reply (Handsfree Answerback)  (page 658) enter 
No.
1.Set 3103-03: Loop Length  (page 815) to optimize speakerphone performance.
- Talk over the phone Handsfree, using the built-in speaker and microphone.
- With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.
1.Should Intercom calls voice-announce system-wide?
2.Should extension users be able to respond to voice announcements without lifting the handset?
3.Optimize speakerphone performance. 
						

							
Handsfree and Handsfree Answerback
196◆Features DSX Software Manual
Other Related Features
Features
Automatic Handsfree  (page 30)
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key 
— without pressing 
SPEAKER  fi rst.
Headset Compatibility  (page 198)
Handsfree is not available to extensions in the headset mode. Handsfree Answerback is still available 
— depending on system programming.
Intercom  (page 211)
Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the phone.
Microphone Mute  (page 241)
Use Microphone Mute to temporarily turn off the Handsfree microphone.
Single Line Telephones  (page 305)
On- and Off-Premise Extensions do not have Handsfree and Handsfree Answerback capability.
IntraMail Features None
Operation
Using HandsfreeIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To use Handsfree instead of lifting the handset:
1.
Press SPEAKER.
To talk on a Handsfree call:
1.
Speak toward your telephone. • To temporarily turn off the Handsfree microphone, see  Microphone Mute (page 241).
To change a handset call into a Handsfree call:
1.
Press SPEAKER.
2.Hang up the handset.
To change a Handsfree call into a handset call:1.
Lift the handset.
Setting Up Incoming Voice AnnouncementsIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To turn voice-announcements for your incoming Intercom calls on and off:1.
Select the voice announce option.
[Menu + Voice Announce]
[Menu + Vann]
2.Do one of the following. 
						

							
Handsfree and Handsfree Answerback
DSX Software ManualFeatures◆197
Features
User Programmable Feature
a.To turn incoming voice announcements on:
[On + EXIT]
[On + EXIT]
b.To turn incoming voice announcements off:
[Off + EXIT]
[Off + EXIT]
Setting Up Incoming Voice Announcements
Feature Mnemonic Operation Access Level
Handsfree Answerback#VA (#82) #VA + V for voice announce or R for ring + SPEAKER to 
exit. 3-5
Setting Up Incoming Voice AnnouncementsIn these instructions:[Super Display Soft Key]
[Keyset Soft Key] 
						

							
Headset Compatibility
198◆Features DSX Software Manual
Headset Compatibility
Description
A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using 
the headset frees up the user’s hands for other work. However, the headset provides privacy not available 
from Handsfree.
Headset Compatibility also provides the following features. (Note that while an extension is in the Headset 
mode, the system ignores all hookswitch depressions.)
❥Background Music
If programmed and connected, Background Music will broadcast over the telephone speaker while the 
extension is in the Headset mod e.
❥Central Office Calls, Answering
An extension user in the Headset mode can press 
Volume Up and Volume Down to control the volume 
of any call ringing their phone.
❥Handsfree and Handsfree Answerback An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on the 
setting of 
2112-04: Voice Announcements in Headset Mode  (page 737). The extension user can respond to 
the voice-announced call by speaking toward the phone (just like non-headset extensions). To answer the 
voice-announced call in the headset, the user just presses 
SPEAKER after hearing the voice-announcement.
❥Microphone Mute While on a headset call, the extension user can press 
MUTE to mute (i.e., turn off) the headset micro-
phone. While responding to an Intercom call using Handsfree Answerback, pressing 
MUTE mutes the 
Handsfree microphone.
❥Off-Hook Signaling Outside Calls
Depending on the setting of  2116-03: Off Hook Signaling for Incoming Outside Calls  (page 750), an 
extension in the headset mode can receive either Camp-On beeps or Off-Hook Ringing for incoming out-
side calls (just like non-headset extensions).
Intercom Calls
Depending on the setting of  2116-01: Off Hook Signaling for Incoming Intercom Calls  (page 749), an 
extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from a 
co-worker (just like non-headset extensions).
Hotline Calls
Depending on the setting of  2116-02: Off Hook Signaling for Calls from Hotline Partner  (page 749), an 
extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from 
their Hotline partner.
P
aging
Internal Paging announcements broadcast over the telephone speaker while the extension is in the Head-
set mode.
T
ransfer
Screened and unscreened transfers work just like non-headset extensions. For example, if a headset 
extension user presses 
SPEAKER to answer a screened transfer, the call will connect to their headset 
when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset exten-
sion’s headset, not speakerphone.
V
olume Control
While on a headset call, the extension user can press Volume Up and Volume Down to adjust the 
receive volume in the headset.
Have the privacy of a handset call without having to hold the handset. 
						

							
Headset Compatibility
DSX Software ManualFeatures◆199
Features
Headset Key
A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The 
user presses the key to enable or disable the headset mode, as an alternative to using the 
#HL User Pro-
grammable Feature. The key lights while the extension is in the Headset mode, and is off while th\
e Headset 
mode is disabled. If an extension user is on a call, pressing the Headse\
t key automatically switches the 
active call to the headset. Pressing the Headset key again switches the call back to Handsfree.
Off-Hook Signaling and Headsets
Outside Calls (transfers and DILs)
If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear 
the Camp-On tones in their headset. They will also hear Camp-On tones in their headset for a waiting Direct 
Inward Line (DIL). The extension will not, however, receive Camp-On tones for Key Ring calls ringing the 
phone while it is in the headset mode.
An extension in the headset mode will not hear Off-Hook Ringing.
Intercom Calls If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear tones in 
their headset when a co-worker dials 
2 to wait in line. 
Conditions
• None
Default Setting
• Default setting text. 
						

							
Headset Compatibility
200◆Features DSX Software Manual
Programming
1.To assign a Headset key to an extension Feature Key:
- In  2121-[01 to 24]: Feature Key Codes  (page 758), to assign the key as a Headset key enter 
28.
(There is no associated  Data entry.)
2.To assign a Headset key to a DSS Console Feature Key:
- In  2402-[01-60]: DSS Console Key Codes  (page 801), to assign the key as a Headset key enter 
28.
(There is no associated  Data entry.)
1.In system programming:
- In  2112-02: Headset Mode  (page 735), enter Ye s to enable or No to disable as required.
2.Using a Feature Key:
- Press the extension or DSS Console Feature Key. (The key lights when headset mode is enabled.)
3.Using the User Programmable Features:
- Dial #HS (#47) + 9 (Y) to enable or 6 (N) to disable as required.
1.To beep in the headset, in  2112-04: Voice Announcements in Headset Mode  (page 737) enter Ye s.
2.To ring over the speaker, in 2112-04: Voice Announcements in Headset Mode  (page 737) enter No.
Other Related Features
Features
Automatic Handsfree  (page 30)
While in the headset mode, Automatic Handsfree simpli fies answering outside calls.
Background Music  (page 34)
Background Music plays in the headset when the extension is in the headset mode.
Group Listen  (page 187)
Group Listen is not available to extensions in the headset mode.
Handsfree and Handsfree Answerback  (page 195)
Handsfree is not available to extensions in the headset mode. Handsfree Answerback is available — 
depending on system programming.
Off-Hook Signaling  (page 255)
Turn to  Off-Hook Signaling and Headsets  (page 199) for more on how Off-Hook Signaling interacts 
with headsets.
Single Line Telephones  (page 305)
• Headset Compatibility is not available to single line telephones.
• On- and Off-Premise Extensions do not have headset capability.
Voice Over  (page 385)
An extension user cannot Voice Over to a co-worker in the headset mode.
IntraMail Features None
1.Optionally assign a Headset key to an extension or DSS Console Feature Key.
2.Turn an extension’s headset mode on and off.
3.While in the headset mode, should incoming Intercom calls beep in the headset or ring over the 
telephone speaker?