NEC Dsx 34b Manual

							
Voice Mail
DSX Software ManualFeatures◆381
Features
Transferring Calls to a MailboxIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Transfer your active call to a mailbox:
Method A
 (Ring  first, then Transfer)
1.
Press TRANSFER.
2.Dial the number of the mailbox to receive the Transfer. • You can optionally press the DSS key for your co-worker.
• To transfer the call to your own mailbox, dial your extension number.
3.Press V-MAIL and hang up.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up.
Method B (Transfer without  first ringing)
1.
Press TRANSFER.
2.Press V-MAIL.
3.Dial the number of the mailbox to receive the Transfer. • You can optionally press the DSS key for your co-worker.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up.
Method C (Using a Call Coverage or Hotline key)
1.
Press TRANSFER.
• If your extension has Hotline Automatic Transfer, skip this step.
2.Press the Call Coverage or Hotline key.
3.Press V-MAIL.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up. 
						

							
Voice Mail
382◆Features DSX Software Manual
Using Conversation RecordIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To record your active call in a mailbox:
1.
Do one of the following.
a.Press a Record Feature Key on your extension or DSS Console. • The record key can be assigned to yours or a co-worker’s mailbox.
• The key will  flash fast (green) on your keyset;  flash fast (red) on your DSS Console.
b.[Record]
[Rec]Select to record your conversation.
• The Conversation Record soft key is only available for outside calls.
2.Once recording begins:• You and your caller hear the voice prompt “ Recording.”
• You see: 
RECORD MAILBOX XXX 
(where XXX is the number of the mailbox into which the conversation is recording).
To turn Conversation Record off:
1.
Do one of the following. • The portion of the call already recorded is sent to your mailbox as a ne\
w message.
a.Press V-MAIL.
b.Press a Record Feature Key on your extension or DSS Console.
Using the Message CenterIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To call the Message Center:
1.
(Optional) Check the status of the Message Center. • The Message Center key  flashes fast when there are new messages waiting in the Message Center Mailbox.
2.If requested, enter your Security Code.
• The Message Center key goes out.
To Transfer a call to the Message Center:
1.
While on an Intercom or outside call, press the Message Center key.
2.Hang up. • Your caller will be prompted to leave a message in the Message Center Mailbox. 
						

							
Voice Mail
DSX Software ManualFeatures◆383
Features
Refer to  Call Screening  (page 453). You may  find that Call Screening better meets your requirements.
User Programmable Features
Using Answering Machine EmulationIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate or cancel Personal Answering Machine Emulation:• Refer to  Call Screening  (page 453). You may  find that Call Screening better meets your requirements.
1.Select the Call Forwarding options.
[Menu + Call Forward]
[Menu + Cfwd]Alternately do one of the following:
• Press 
INTERCOM and dial *3.
• Press your Call Forwarding Feature Key.
2.Select or cancel a Personal Answering Machine Emulation.
[Ans Machine]
[MORE + AME]Select Personal Answering Machine Emulation. • Alternately dial 
7.
• Skip to  Personal Answering Machine Emulation  (page 373) for more.
[None]
[MORE + MORE + NONE]Select to cancel Call Forwarding.
• Alternately dial 
0.
3.Select the Call Forwarding mode.
[All]
[All]Select forwarding all calls.
Alternately dial 
2.
[Line Only]
[Line]Select forwarding outside calls only.
Alternately dial 
8.
When Personal Answering Machine Emulation broadcasts your caller’s voice:
1.
Do one of the following.
a.Do nothing to have the caller’s message automatically recorded in your mailbox.
b.Press SPEAKER or lift the handset to intercept the call.
• If your extension is in the headset mode, you can only press 
SPEAKER.
  c.With Call Screening disabled:
Press V-MAIL to stop the broadcast and send the call directly to your mailbox.
d.With Call Screening enabled:
Press V-MAIL to switch to the Call Screening mode.
• See  Call Screening  (page 453) for more.
Setting up a Conversation Record Key
Feature Mnemonic Operation Access Level
Voice Mail#KP (#57) #KP + Press key you want to program + HOLD + Dial 17 
+ Enter mailbox number or 0 for your own mailbox + 
HOLD + SPEAKER twice to exit. 3-5 
						

							
Voice Mail
384◆Features DSX Software Manual
Setting up a Message Center Key
Feature Mnemonic Operation Access Level
Voice Mail#KP (#57) #KP + Press key you want to program + HOLD + Dial 24 
+ Enter mailbox number + 
HOLD + CONF + SPEAKER 
twice to exit. 3-5 
						

							
Voice Over
DSX Software ManualFeatures◆385
Features
Voice Over
Description
Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the 
busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The keyset 
extension user can respond to the interrupting party without being heard \
by the original caller. If desired, the 
keyset extension user can easily switch between their original caller and the in\
terrupting co-worker. The 
original caller and the interrupting party can never hear each other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the 
lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the para-
legal instructions on how to handle the situation — all without the original client hearing t\
he conversation.
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.
Voice Over uses a system Conference circuit. The following table shows the system’s Conference capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them\
.
Conditions
• None
Default Setting
• Disabled
Programming
1.If yes, in  2116-01: Off Hook Signaling for Incoming Intercom Calls  (page 749) enter 2.
2.If no, in 2116-01: Off Hook Signaling for Incoming Intercom Calls  (page 749) enter 0 (no Off-Hook Sig-
naling or 
1 (Camp-On).
1.If yes, in  2116-02: Off Hook Signaling for Calls from Hotline Partner  (page 749) enter 2.
2.If no, in 2116-02: Off Hook Signaling for Calls from Hotline Partner  (page 749) enter 0 (no Off-Hook 
Signaling or 
1 (Camp-On).
Get through to a co-worker busy on a handset call — without interrupting their call.
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference (total of all Conferences system-wide) 32
Maximum simultaneous conferences 8
Maximum parties in any one Conference (lines and/or extensions) 8
1.When an Intercom call is waiting, should the extension be able to receive a Voice Over?
2.When an Intercom call from their Hotline partner’s Hotline key is waiting, should the extension 
be able to receive a Voice Over? 
						

							
Voice Over
386◆Features DSX Software Manual
Other Related Features
Features
Attendant Position  (page 24)
An operator cannot receive a Voice Over from a co-worker since their extension is never busy to Inter-
com callers.
Call Coverage Keys  (page 40)
An extension can Voice Over after calling a co-worker by pressing their Call Coverage key.
Conference  (page 89)
An extension user cannot Voice Over to a co-worker busy on a Conference call.
Direct Station Selection (DSS)  (page 117)
An extension can Voice Over after using Direct Station Selection to call a co-worker.
Headset Compatibility  (page 198)
An extension user cannot Voice Over to a co-worker in the headset mode.
Hotline  (page 207)
An extension can Voice Over after calling a co-worker by pressing their Hotline key.
Intercom  (page 211)
An extension user can Voice Over to a co-worker busy on an Intercom call.
Message Waiting  (page 238)
An extension user cannot leave a Message Waiting after using Voice Over.
Hotline  (page 207)
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through.\
Single Line Telephones  (page 305)
An SLT can initiate a Voice Over but cannot receive a Voice Over. Hotline (page 207)
Speed Dial  (page 315)
An extension user can Voice Over after calling a co-worker by using Personal Speed Dial. Hotline 
(page 207)
Transfer  (page 358)
An extension user can Voice Over after making a Screened Transfer and hearing busy/ring tone. Hot-
line  (page 207)
IntraMail Features None 
						

							
Voice Over
DSX Software ManualFeatures◆387
Features
Operation
Using Voice  OverIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To initiate a Voice Over to a busy extension:
1.
Listen for busy/ring tone. • If you don’t hear busy ring, you cannot Voice Over.
2.Do one of the following.
a.[Vovr]
[Voice Over]Press to select Voice Over, then speak with your co-worker.
b.Dial 9, then speak with your co-worker.
To respond to a Voice Over alert one to your extension:
1.
Listen for two beeps while on a call.
2.Press and hold MUTE.
3.Release MUTE to talk to your initial caller.
• You can repeat this procedure as long as Voice Over initiator doesn’t hang up. 
						

							
Volume, Brightness, and Contrast Controls
388◆Features DSX Software Manual
Volume, Brightness, and Contrast Controls
Description
A keyset user can press Volume Up and Volume Down to interactively adjust the volume of the following 
features while they are active:
❥Intercom handset calls
❥Intercom Handsfree calls
❥Outside handset calls
❥Outside Handsfree calls
❥Paging receive volume
❥Background Music
❥Ringing
❥Off-Hook Ringing
There are nine steps in the Volume Control adjustment range. This makes it easier for the keyset user to set 
up just the right volume levels. The settings a user makes are retained after a system reset or power-down.
Volume Control Presets
The volume control presets allow the keyset user to preset the default volume for Ringing, Off-Hook Ring-
ing, and incoming Page announcements while their telephone is idle. Presets for the remaini\
ng volume con-
trols are not required since the user can easily adjust those volumes while idle. For example, to adjust the 
volume of Background Music, just press 
HOLD to active BGM and then adjust the volume.
Display Brightness and Contrast Control
While a keyset is idle, pressing Volume Up or Volume Down adjusts the contrast of the display. There are 
eight user-selectable contrast control values. The value a user sets is “remembered” by the system and auto-
matically restored in the event of a power down or system reset.
Display Brightness and Contrast Control Presets
The brightness and contrast control presets let the keyset user preset the default active brightness, idle 
brightness, and contrast for their keyset display. The brightness presets are not available to a 24-button key-
set since it doesn’t offer a backlit display.
Conditions
• None
Default Setting
• Enabled
Easily adjust the volume of ringing, Paging, and other features. 
						

							
Volume, Brightness, and Contrast Controls
DSX Software ManualFeatures◆389
Features
Programming
Volume Settings
1.If yes, in  2111-07: Retain Line Volume Setting  (page 732) enter Ye s.
2.If no, in 2111-07: Retain Line Volume Setting  (page 732) enter No.
Display Backlight and Key Pad Illumination Controls
1.These options do not apply to 24-button keysets since they have neither backlit displays nor illuminated 
key pads.
2.In  2104-01: Backlight Brightness While Active  (page 729), set the telephone’s backlight brightness while 
it is active. -
0 for backlight off
-
1 - 8 for relative brightness settings 1-8
3.In  2104-02: Backlight Brightness While Idle  (page 729), set the telephone’s backlight brightness while it 
is idle. -
0 for backlight off
-
1 - 8 for relative brightness settings 1-8
4.In  1605-05: Backlight Idle Timer  (page 681), set how long (1-99 seconds) an extension must be idle 
before it reverts to its idle backlight brightness setting.
5.In  2104-03: Key Pad Illumination  (page 729), enable (1) or disable (0) the key pad illumination.
- If enabled, the key pad will illuminate when the backlit display is active.
Other Related Features
Features Alphanumeric Display  (page 21)
While a feature is active, pressing a 
VOLUME key adjusts the volume of the active feature. While the 
telephone is idle, pressing a 
VOLUME key adjusts the display contrast. A system reset or power down 
returns the user-set contrast setting to a median level.
Call Waiting / Camp-On  (page 58)
The extension user cannot adjust the volume of incoming Camp-On tones.
Intercom  (page 211)
The default Intercom (station-to-station) gain is 0 dB. While on an Intercom call, use 
Volume Up and 
Volume Down to change this setting.
IntraMail Features None
1.Should the system remember the volume settings you set for outside calls?
2.Set up the telephone display backlight and key pad illumination controls. 
						

							
Volume, Brightness, and Contrast Controls
390◆Features DSX Software Manual
Operation
Adjusting your Telephone’s VolumeIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To interactively adjust the volume while a feature is active:
1
While the feature is active, press Volume Up and Volume Down.
• Pressing 
Volume Up and Volume Down while idle adjusts the telephone’s display contrast.
To adjust the display contrast:
1.
While your telephone is idle, press Volume Up and Volume Down.
• You see a display similar to: 
Contrast ------ 4
• If you see BGM instead, your telephone is in the Background Music mode. Press HOLD and try again.
To set up the volume control presets:
1.
[Menu + Volume]
[Menu + MORE + Vol]Select the volume control preset mode.
2.Do one of the following.
a.[Ring]
[Ring]• Select to preset the ringing volume.
• When you see 
Ring ------, press Volume Up and Volume Down to adjust 
the incoming ring volume (1-9).
b.[Off-Hook Ring]
[Ofhk]• Select to preset the off-hook ringing volume.
• When you see 
OffHk Ring ------, press Volume Up and Volume Down to 
adjust the Off-Hook Ringing volume (1-9).
c.[Page]
[Page]• Select to preset the Page receive volume (1-9).
• When you see 
Page ------, press Volume Up and Volume Down to adjust 
the incoming Page volume.
d.[Exit]
[Exit]Select to exit the Volume Control preset mode.