NEC Dsx 34b Manual

							
Message On Hold
DSX Software ManualIntraMail Features◆541
IntraMail 
Features
Message On Hold
Description
Message On Hold allows the System Administrator to record a message that will play to callers while they 
wait on Hold. For example, you can record a message summarizing available services or hours of operation. 
This message will play to callers as soon as you put them on Hold, and c\
ontinually repeat as long as they 
remain on Hold. Message On Hold recording is only available from the System Administrator’s Mailbox. Intr-
aMail provides a single Message On Hold. Any number of callers can simultaneously listen to the Message 
On Hold recording.
Conditions
• None
Default Setting
• Disabled
Programming
3.In  3103-05: Music On Hold Source  (page 816), enter 5.
1.In 4201-01: Outgoing Message Length  (page 871), set the maximum length (1-4095 seconds) of the 
Message On Hold.
Other Related Features
Features None
IntraMail Features Music on Hold  (page 246)
Message On Hold is an alternative to the telephone system’s Music On Hold.
System Administrator  (page 576)
Only the System Administrator can record the Message On Hold.
A prerecorded message can play to callers while they wait on Hold
1.Enable Message On Hold for the line.
2.Optionally set the Message On Hold message length. 
						

							
Message On Hold
542◆IntraMail Features DSX Software Manual
Operation
Recording the Message On Hold[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72)Access System Administrator options. [System Admin] - [N/A]
1Select Message On Hold.[Message On Hold] - [N/A]
L (5) Listen to the current Message On Hold (if any).[Listen] - [Lstn]
#Exit listen mode.
R (7) Record a new Message On Hold.[Record] - [Rec]
Record message.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cncl]
#Exit recording mode.[Done] - [Done]
E (3) Erase the Message On Hold.[Erase] - [Erase]
#Go back to the System Administrator options.[Exit] - [Exit]
0Plays Help message.
#Go back to the Main Menu options.[Exit] - [Exit]
0Plays Help message. 
						

							
Message Playback Direction
DSX Software ManualIntraMail Features◆543
IntraMail 
Features
Message Playback Direction
Description
When a user dials L (5) after logging into their mailbox, IntraMail will play their messa\
ges in either LIFO 
(last-in- first-out) or FIFO ( first-in- first-out) order. Since Message Playback Direction lets a subscriber listen 
to messages in the order they  find most helpful, check with them to  find out how they want this option set. If 
the subscriber prefers to hear their new messages  first, enable LIFO (last-in- first-out) listening order. The 
newest (last-in) messages are at the top of the message list and the old\
est messages are at the bottom of the 
list. If the subscriber wants to be reminded of their oldest messages  first, enable FIFO ( first-in- first-out) lis-
tening order. The oldest ( first-in) messages are at the top of the message list and the newest messages are at 
the bottom. 
Conditions
• None
Default Setting
• Messages are in FIFO ( first-in- first-out) order.
Programming
1.In  2143-01: Message Playback Order  (page 769), set the playback direction. The options are:
-
1 for LIFO (last-in- first-out, or newest messages  first).
-
2 for FIFO ( first-in- first-out, or oldest messages  first).
Other Related Features
Features
None
IntraMail Features Listening to Messages  (page 512)
While listening to messages, Message Playback Direction lets the user ch\
ange the playback order of 
the messages in the mailbox.
Operation
N/A
An extension user can listen to their messages in either LIFO (last-in- first-out) or FIFO ( first-in-
fi rst-out) order.
1.Set the Message Playback Direction for a Subscriber Mailbox. 
						

							
Message Record
544◆IntraMail Features DSX Software Manual
Message Record
Description
See Record and Send a Message  (page 562) for more. 
						

							
Message Reply
DSX Software ManualIntraMail Features◆545
IntraMail 
Features
Message Reply
Description
A Subscriber Mailbox user can reply to a message from a co-worker by dialing RE, without knowing the 
caller’s extension or mailbox number. Message Reply saves the subscriber valuable time since they don’t 
need to know the sender’s extension number or send a separate message to respond. The subscriber can just 
listen to the co-worker’s message, dial a code, and record their answer. The message sender receives the 
reply as a new message.
Conditions
• None
Default Setting
• Enabled
Programming
No additional programming required.
Other Related Features
FeaturesNone
IntraMail Features Make Call  (page 525)
Message Reply does not apply to outside calls. If the telephone system p\
rovides Caller ID information 
to IntraMail, a subscriber may be able to use Make Call (MC) to call the person back.
An extension user can reply to a message in their mailbox by dialing a simple code, without 
knowing the caller’s extension number. 
						

							
Message Reply
546◆IntraMail Features DSX Software Manual
Operation
Message Reply[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
L (5)Listen to your messages.[Listen] - [Lstn]
While listening to a message.
RE (73)Reply to the message.[Reply] - [N/A]• If the mailbox does not exist, you will be prompted to enter the mailbox number to 
receive the reply. This can occur if you dial 
RE while listening to a message from an 
outside caller.
#Start recording.[Continue] - [Cont]
Options available while recording.
*Pause or restart recording.[Resume] - [Resume]
[Pause] - [Pause]
E (3)Erase recording.[Cancel] - [Cncl]
#End the recording.[Done] - [Done]
*Back up and re-enter the mailbox number.[Mailbox] - [Mbox]
[Exit] - [Exit]
Exit without recording and go back to the Message Listen menu.
#Exit and go back to the mailbox Main Menu.[Exit] - [Exit]
0Plays Help message 
						

							
Message Retention
DSX Software ManualIntraMail Features◆547
IntraMail 
Features
Message Retention
Description
IntraMail will save a Subscriber Mailbox’s new or saved messages for the Message Retention interval and 
then delete them. You’ll  find Message Retention to be an invaluable tool for managing IntraMail’s voice 
message storage space. If subscribers are letting old, unwanted messages build up in their mailboxes, shorten 
the Message Retention time. Be sure to let the subscribers know how long IntraMail will retain their mes-
sages. By default, IntraMail retains all messages inde finitely.
IntraMail performs its Message Retention deletions at midnight of the da\
y the message was marked for dele-
tion. For example, if the mailbox has 1 day Message Retention, any messages left on Wednesday are deleted 
at midnight on Thursday.
Message Retention Guard Time
IntraMail has a Message Retention Guard Time that automatically starts when you change the date and time 
in the telephone system. Message deletion can occur only after the Messa\
ge Retention Guard Time expires. 
This prevents Message Retention from inadvertently deleting messages when you change the telephone sys-
tem time and date. The guard time is  fixed at 4 days.
Conditions
• None
Default Setting
• Message Retention is inde finite.
Programming
1.In  2142-02: Message Retention  (page 767), set the Message Retention time. The choices are:
-
1-90 days.
-
Inde finite (entered by dialing 0).
Other Related Features
Features
None
IntraMail Features Erasing All Messages  (page 476)
The System Administrator can delete all messages in a Subscriber Mailbox.
Message Delete  (page 530)
A Subscriber Mailbox user can delete any messages left in their mailbox.
Operation
N/A
Automatically deletes a mailbox’s messages after a preset time.
1.Set the Message Retention Interval for a Subscriber Mailbox. 
						

							
Message Storage Limit
548◆IntraMail Features DSX Software Manual
Message Storage Limit
Description
Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message Storage Limit 
is another invaluable tool for managing IntraMail’s voice message storage space. To conserve storage space 
and make it available for new messages, decrease the Message Storage Limit. If storage space is not \
an issue, 
increase the Message Storage Limit so subscribers can store additional m\
essages. Be sure to let the subscrib-
ers know how many messages their mailboxes can hold.
Conditions
• None
Default Setting
• 99 for extension 300.
• 20 for all other extensions.
Programming
1.In 2142-01: Number of Messages  (page 767), enter the maximum number of messages the mailbox can 
store (
1-99).
- If a caller tries to leave a message once the maximum number is reached, they hear, “ That mailbox 
is full.”  IntraMail then hangs up.
Other Related Features
Features
None
IntraMail Features Erasing All Messages  (page 476)
The System Administrator can delete all messages in a Subscriber Mailbox.
Message Delete  (page 530)
A Subscriber Mailbox user can delete any messages left in their mailbox.
Operation
N/A
Sets how many messages a mailbox can store.
1.Set the maximum number of messages that can be left in a Subscriber Mailbox. 
						

							
Message Waiting Lamp
DSX Software ManualIntraMail Features◆549
IntraMail 
Features
Message Waiting  Lamp
Description
An extension’s Ring/Message Lamp  flashes on the telephone to indicate that the user has new messages 
waiting in their mailbox. Once IntraMail is properly installed and progra\
mmed, telephone Ring/Message 
Lamp operation is automatic. The Ring/Message Lamp will  flash fast (red) when there are new messages in 
the extension user’s mailbox, providing a visual reminder of new messages. The subscriber does not have to 
call their mailbox and listen to the voice prompts to  find out when they have new messages.
Conditions
• None
Default Setting
• Enabled
Programming
1.To turn lamping on, in  2143-04: Message Waiting Lamp  (page 771) enter Ye s.
2.To turn lamping off, in 2143-04: Message Waiting Lamp  (page 771) enter No.
- If Message Waiting lamping is disabled (N), Message Noti fication will not function.
- In addition, the 
V-MAIL [VM] soft key will not show the number of new messages.
Other Related Features
Features
None
IntraMail Features Call Screening  (page 453)
The 
V-MAIL LED is used for Call Screening only.
Operation
N/A
The Ring/Message Lamp  flashes when the user has new messages waiting in their mailbox.
1.Turn Message Waiting lamping for Subscriber Mailboxes on or off. 
						

							
Multiple Company Greetings
550◆IntraMail Features DSX Software Manual
Multiple Company Greetings
Description
The Automated Attendant can answer each individual line with a unique greeting and unique set of dialing 
options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or departments to share a 
single IntraMail. Callers to each company hear that company’s greeting (Instruction Menu) and can dial 
options that may be only available to that specific company. You set this up as follows:
❥Assign a unique Answer Table (1-8) to each line that you want to have an individual greeting.
❥For each Answer Table, assign the Call Routing Mailbox that will handle the call.
❥For each of the assigned Call Routing Mailboxes, set up the dialing options (Dial Action Table) and 
record an Instruction Menu.
If multiple companies or departments share an IntraMail, messaging and c\
alling between the workers of 
each company or department are not restricted. Conditions
• None
Default Setting
• All outside lines are assigned to Answer Table 1.
Programming
1.In 3131-02: IntraMail Answer Table Assignment  (page 828), assign an Answer Table (1-8) to each line 
that the Automated Attendant should answer.
2.See the following features for more: -Answer Tables  (page 420).
- Automated Attendant  (page 433).
- Call Routing Mailbox  (page 450).
- Dial Action Table  (page 465).
By assigning a unique Answer Table to each line, a single IntraMail system can provide 
individual greetings and dialing options for several companies.
1.Assign an Answer Table to each line.