NEC Dsx 34b Manual

							
Microphone Mute
DSX Software ManualFeatures◆241
Features
Microphone Mute
Description
Microphone Mute lets a keyset user turn off their phone’s handset or Handsfree microphone at any time. 
While the extension is on-hook, Microphone Mute mutes the Handsfree microphone. While off-hook, 
Microphone Mute mutes the handset microphone. Once activated, Microphone Mute prevents the caller 
from hearing conversations in the user’s work area. The user can turn off the Handsfree or handset micro-
phone while their telephone is idle, busy on a call, in DND or while an outside call is ringing. Answering a 
call automatically cancels Microphone Mute.
While an extension has their microphone muted, an incoming voice-announced Intercom call announces 
with a single beep (splash tone).
Handsfree Reply Soft Key
Display keyset users can press their HF Reply (Hfrp) soft key to turn off their telephone’s Handsfree micro-
phone for incoming Intercom calls.
Conditions
• A system reset or power failure cancels all Microphone Mutes system wide.
Default Setting
• Enabled
Programming
None
Other Related Features
FeaturesHandsfree and Handsfree Answerback  (page 195)
Use Microphone Mute to temporarily turn off the Handsfree microphone.
IntraMail Features None
Talk to a co-worker in your of fice without your caller hearing the conversation. 
						

							
Microphone Mute
242◆Features DSX Software Manual
Operation
Using Microphone MuteIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To activate or deactivate Microphone Mute:
1.
Press MUTE.
• You can do this any time while on the phone or idle (except when an Intercom call is ringing).
• Microphone Mute automatically cancels when you lift the handset.
• If you are in the headset mode, Microphone Mute cancels when you press 
SPEAKER.
To turn off your telephone’s microphone for incoming Intercom calls:
1.
[Menu + HF Reply]
[Menu + MORE + Hfrp]Select the Handsfree Reply option. • The  first line of the display indicates if Handsfree Reply is on or off:
HF REPLY ON = Handsfree Reply on.
HF REPLY OFF = Handsfree Reply off.
2.Do one of the following.
a.[On]
[On]Select to turn Handsfree Reply on.
b.[Off]
[Off]Select to turn Handsfree Reply off.
• While Handsfree Reply is off, you’ll hear a single beep for incoming voice-announced Intercom calls.
To answer a voice-announced Intercom call when Handsfree Reply is off:
1.
Do one of the following.
a.Lift the handset.
b.Press MUTE to turn Handsfree Reply back on ( for this call only). 
						

							
Monitor / Silent Monitor
DSX Software ManualFeatures◆243
Features
Monitor / Silent Monitor
Description
Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an 
extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller 
have no indication of the intrusion. There are no tones heard and there is no visual indication that monitori\
ng 
is occurring. For example, Monitor could help the supervisor of a service department. The department super-
visor could listen to the questions that callers ask without disturbing \
the service call.
Conditions
• Monitor uses a system Conference circuit. See  Conference (page 89) for more.
Default Setting
• Disabled
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1402-04: Silent Monitor  (page 634) enter Ye s.
3.If no, in 1402-04: Silent Monitor  (page 634) enter No.
Other Related Features
Features
Attendant Position  (page 24)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Conference  (page 89)
An extension user cannot Monitor a Conference.
Privacy  (page 277)
Privacy blocks Monitor attempts.
IntraMail Features None
Monitor a co-worker’s phone conversation without them knowing you are on the phone.
CAUTION
Monitor provides no warning tones prior to intrusion. Monitor may be 
interpreted as an invasion of privacy.
1.Should an extension be able to Monitor a co-worker’s call? 
						

							
Monitor / Silent Monitor
244◆Features DSX Software Manual
Operation
Using Monitor / Silent MonitorIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Monitor a call:
1.
Place an Intercom call to the busy extension. • Listen for busy or busy/ring tone.
2.Dial 6.
3.Listen to the conversation in progress. 
						

							
Multiple Directory Numbers
DSX Software ManualFeatures◆245
Features
Multiple Directory Numbers
Description
See Call Coverage Keys  (page 40) for more. 
						

							
Music on Hold
246◆Features DSX Software Manual
Music on Hold
Description
Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the 
caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to 
these types of calls. Music on Hold is available from one of four sources: two internal beep tones and two 
audio input minijacks (which in turn connect to a customer-provided external music source.
❥In DSX-40, the audio input minijacks are located on the equipment cabine\
t.
❥In DSX-80/160, the audio input minijacks are located on the CPU PCB.
The external music source you connect to the audio input minijacks is typical\
ly a CD player or FM 
receiver. The source, which you can also use for Background Music, must be compati\
ble with the follow-
ing specifications:
For more on connecting a customer-provided music source, refer to the system’s Hardware Manual.
With Music on Hold enabled, transferred callers can optionally listen to \
ringback or MOH while their call 
waits at the transfer destination.
Note: In accordance with U.S. copyright law, a license may be required from the America Society of Composers, 
Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music 
other than material not in the public domain are transmitted through the\
 Music on Hold feature of telecom-
munications systems. NEC Uni fied Solutions, Inc. hereby disclaims any liability arising out of the failure to 
obtain such a license.
Conditions
• None
Default Setting
• External MOH enabled from audio input minijack 1.
Callers can listen to music while waiting for their call to go through.
Music Source Specifications
Input Impedance 10K Ohms
Relative Input Level +18 dBr (+/- dBr) at 1.0 kHz 
						

							
Music on Hold
DSX Software ManualFeatures◆247
Features
Programming
1.If yes,  1521-01: Enable Music on Hold  (page 659) enter Ye s.
2.If no, in 1521-01: Enable Music on Hold  (page 659) enter No.
1.In 3103-05: Music On Hold Source  (page 816), assign the MOH source:
-
0 for none
-
1 for audio input minijack 1
-
2 for audio input minijack 2
-
3 for internal tone 1
-
4 for internal tone 2
-
5 for IntraMail Message On Hold. See  Message On Hold (page 541) for more.
1.If yes:
- For audio input 1, leave  1521-05: Audio Input 1 Gain Setting  (page 661) at its current setting.
- For audio input 2, leave  1521-06: Audio Input 2 Gain Setting  (page 661) at its current setting.
2.If no:
- For audio input 1, adjust  1521-05: Audio Input 1 Gain Setting  (page 661) as required.
- For audio input 2, adjust  1521-06: Audio Input 2 Gain Setting  (page 661) as required.
1.For MOH, in 1521-02: Music on Hold for Transferred Calls  (page 659) enter Ye s.
2.For ringback, in 1521-02: Music on Hold for Transferred Calls  (page 659) enter No.
Other Related Features
Features
Background Music  (page 34)
Background Music and Music on Hold can the same external music source.
Extension Hunting  (page 154)
If Music on Hold is enabled for transferred calls, a caller transferred \
to a busy UCD Group hears MOH.
Hold (page 202)
If installed, Music on Hold plays to callers on Hold. 
Intercom  (page 211)
Music on Hold plays to Intercom callers on Hold. Intercom callers always hear internal Tone 1.
Park  (page 266)
If installed, Music on Hold plays to parked callers.
Transfer  (page 358)
With Music on Hold enabled, transferred callers can optionally listen to \
ringback or MOH while their 
call waits at the transfer destination. Music on Hold will also play to transf\
erred callers camped-on to 
a busy UCD Group.
IntraMail Features None
1.Should the system have Music on Hold?
2.Assign the Music on Hold Source to each line.
3.For external music sources, is the audio level (BGM volume) correct?
4.Should transferred callers hear MOH or ringback while waiting? 
						

							
Music on Hold
248◆Features DSX Software Manual
Operation
Music on Hold is automatic once enabled. 
						

							
Names for Extensions and Lines
DSX Software ManualFeatures◆249
Features
Names for Extensions and Lines
Description
Extensions and lines can have names instead of just circuit numbers. These names show on a keyset’s dis-
play when the user places or answers calls. Extension and line names mak\
e it easier to identify callers. The 
user does not have to refer to a directory when processing calls. Extension and line name\
s can consist of 
upper and lower case letters, spaces and punctuation, and can be up to 18 characters\
 long. 
Extension names display when placing or answering Intercom calls. Line n\
ames display when using the fol-
lowing features:
❥Central Of fice Calls, Answering  (page 74)
❥Central Office Calls, Placing  (page 78)
❥Direct Inward Line  (page 109)
❥Direct Line Access (page 115)
❥Directed Call Pickup  (page 129)
❥Last Number Redial (page 219)
❥Line Keys (page 227)
❥Loop Keys  (page 233)
❥Night Service / Night Ring  (page 252)
❥Park (page 266)
❥Speed Dial  (page 315)
❥Transfer (page 358)
Refer to  Feature Operation  below when entering names.
Conditions
• None
Default Setting
• No extension names assigned (the extension’s number displays instead).
• All line names are  LINE followed by the line’s number (e.g.,  LINE 2).
• User-entered names are available only at the attendant (Class of Service 1).
Programming
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes:
- In  1401-10: Name Programming  (page 631), enter 
Ye s.
- To also allow the extension user to enter names for co-workers, Ring Groups, and UCD Groups, in  2102-04: User Programming Access Level  (page 725) enter 
4 or 5.
3.If no:
- In  1401-10: Name Programming  (page 631) enter 
No.
Name programming is used in the following programs:
❥1011-01: System Name  (page 597)
❥1702-[001-999]: System Speed Dial Bin Name  (page 717)
❥2101-02: Station Name (page 720)
❥2151-[01-20]: Personal Speed Dial Bin Name  (page 777)
Names help identify lines and extensions.
1.Should an extension user be allowed to program their own name? 
						

							
Names for Extensions and Lines
250◆Features DSX Software Manual
❥2201-01: Ring Group Name (page 779)
❥2301-01: UCD Group Name  (page 790)
❥2501-[01-16]: Selectable Display Messages  (page 806)
❥3101-02: Line Name (page 810)
❥4111-01: Voice Mail Port Name  (page 865)
❥904x-Backup/Restore (page 927)
Other Related Features
See list under Description above.
Operation
Programming NamesIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To program your extension’s name:• If you have access level 4 or 5, use “ To program a name for a co-worker’s extension . . . ” below instead.
1.[Menu + Name]
[Menu + MORE + MORE + Name]Select name programming.
2.Follow the instructions in the Name Programming Chart below.
3.Press HOLD + SPEAKER to exit.
To program a name for a co-worker’s extension, a Ring Group, or a UCD Group:
1.
[Menu + Name]
[Menu + MORE + MORE + Name]Select name programming.
2.When you see EXT:xxx, do one of the following.
a.Enter the name of the extension you want to program + HOLD.
b.Press HOLD to accept the displayed name.
c.Enter the master number for the Ring Group you want to program + HOLD.
d.Enter the master number for the UCD Group you want to program + HOLD.
3.Follow the instructions in the Name Programming Chart below.
4.Do one of the following.
a.Press HOLD to back up to step 2 and program another name.
b.Press HOLD + SPEAKER to exit.