NEC Dsx 34b Manual

							
Multiple Company Greetings
DSX Software ManualIntraMail Features◆551
IntraMail 
Features
Other Related Features
Features
None
IntraMail Features Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox  (page 450)
The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and announcements are available to Automated Attendant callers.
Dial Action Table  (page 465)
De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Operation
N/A 
						

							
Next Call Routing Mailbox
552◆IntraMail Features DSX Software Manual
Next Call Routing Mailbox
Description
The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Sub-
scriber Mailbox recorded or default greeting. It also provides additional dialing options to callers routed to 
an Announcement Mailbox. Next Call Routing Mailbox lets the caller choose how IntraMail should handle 
their call. For example, if an Automated Attendant caller dials a subscriber’s extension and hears the greet-
ing, Next Call Routing Mailbox (if programmed) allows them to dial other options instead of hanging up. 
Subscriber Mailbox Options
The following chart shows the additional dialing options a caller may have while listening to a Subscriber 
Mailbox recorded or default greeting. The digits the caller can dial depends on the setting of the Next Call 
Routing Mailbox and Dialing Option options. For an explanation of the options a caller can dial  while 
recording, see Record and Send a Message  (page 562).
Provides callers with additional dialing options after they leave a message in an extension’s 
mailbox (depending on the setting of the Next Call Routing Mailbox Dial Mode).
Dialing Options While Listening to a Subscriber Mailbox Greeting
2144-04: Next Call
Routing Mailbox2144-03: Dialing OptionDigit 
DialedAction
Outside CallIntercom Call
Unde fined No 0 Caller hears, “ That is an invalid entry,” and the 
greeting repeats.
1-9
# IntraMail hangs up.
* Caller skips greeting and can immediately start  recording.
1-16 (valid Call 
Routing Mailbox) No 0 Caller follows 0 action 
in Next Call Routing 
Mailbox. Caller hears, “
That is 
an invalid entry ,” and 
the greeting repeats.
1-9 Caller hears, “ That is an invalid entry ,” and the 
greeting repeats.
# Caller routes to the  Next Call Routing 
Mailbox and hears its 
Instruction Menu. IntraMail hangs up.
* Caller skips greeting and can immediately start  recording.
1-16 (valid Call 
Routing Mailbox) Yes 0 Caller follows key’s 
action in Next Call 
Routing Mailbox. Caller hears, “
That is 
an invalid entry ,” and 
the greeting repeats.
1-9
# Caller routes to the  Next Call Routing 
Mailbox and hears its 
Instruction Menu. IntraMail hangs up.
* Caller skips greeting and can immediately start  recording. 
						

							
Next Call Routing Mailbox
DSX Software ManualIntraMail Features◆553
IntraMail 
Features
Logging Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto their mailbox while listening to the\
ir greeting must have the option set 
in their Next Call Routing Mailbox. To allow this capability, for example:
❥Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
❥While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a 
Security Code for their mailbox to prevent unauthorized logons. 
						

							
Next Call Routing Mailbox
554◆IntraMail Features DSX Software Manual
Announcement Mailbox Options
The following charts show how an Announcement Mailbox handles Automated Attendant calls.
■The first chart explains what happens when the outside call is directly answered by the Announcement 
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of 
a Call Routing Mailbox.
■The second chart explains what happens when the outside call is answered by a Call Routing\
 Mailbox 
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a 
digit to hear an announcement of company directions.
■See  Answer Tables  (page 420) for more on setting up Answer Tables.
Direct Announcement Mailbox Routing 
(If the outside caller routes directly to the Announcement Mailbox)
4223-03: Next Call Routing Mailbox4223-01: Repeat  Count4223-02: Hang Up  AfterAction
Undefined 0 (No repeats) Yes or No • If the caller doesn’t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and hangs up.
1-16 (valid Call  Routing Mail- box) 0 (No repeats) No • If the caller doesn’
t dial, after the 
announcement they route to the Next Call 
Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If the caller doesn’
t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Unde fined x (x number of 
repeats) Yes or No • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and aborts the announce-
ment. The announcement repeats (if 
allowed by the Repeat Count) and then 
IntraMail hangs up.
1-16 (valid Call  Routing Mail- box) x (x number of 
repeats) No • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then route to the Next Call Routing 
Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox. 
						

							
Next Call Routing Mailbox
DSX Software ManualIntraMail Features◆555
IntraMail 
Features
Routed Announcement Mailbox Routing  (Page 1 of 2)(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
4223-03: Next Call Routing Mailbox4223-01: Repeat  Count4223-02: Hang Up  AfterAction
Undefined 0 (No repeats) No • If the caller doesn’t dial, after the 
announcement the caller goes back to the 
initial Call Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and routes the caller goes 
back to the initial Call Routing Mailbox.
Yes • If the caller doesn’
t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry”  and hangs up.
1-16 (valid Call  Routing Mail- box) 0 (No repeats) No • If the caller doesn’
t dial, after the 
announcement they route to the Next Call 
Routing Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If the caller doesn’
t dial, after the 
announcement IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Unde fined x (x number of 
repeats) No • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then go back to the initial Call Routing 
Mailbox.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry ” and aborts the announce-
ment. The announcement repeats (if 
allowed by the Repeat Count) and then 
IntraMail routes back to the initial Call 
Routing Mailbox.
Yes • If caller doesn’
t dial, they hear the 
announcement x number of times and then 
IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, IntraMail says “ That is an 
invalid entry”  and aborts the announce-
ment. The announcement repeats (if 
allowed by the Repeat Count) and then 
IntraMail hangs up. 
						

							
Next Call Routing Mailbox
556◆IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
•Subscriber Mailbox
Next Call Routing Mailbox = 1
Dial Option = None
• Announcement Mailbox
Next Call Routing Mailbox = None (0)
1-16 (valid Call 
Routing Mail- box) x (x number of 
repeats) No • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then route to the Next Call Routing 
Mailbox.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Yes • If caller doesn’
t dial, they hear the 
announcement repeat x number of times 
and then IntraMail hangs up.
• If the caller dials a digit
 during the 
announcement, they route to the Next Call 
Routing Mailbox.
Routed Announcement Mailbox Routing  (Page 2 of 2)(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
4223-03: Next Call Routing Mailbox4223-01: Repeat  Count4223-02: Hang Up  AfterAction 
						

							
Next Call Routing Mailbox
DSX Software ManualIntraMail Features◆557
IntraMail 
Features
Programming
Programming Subscriber Mailboxes
1.In  2144-04: Next Call Routing Mailbox  (page 774), specify the Routing Mailbox (1-16) that should pro-
vide the caller leaving a message with additional dialing options.
1.In  2144-03: Dialing Option  (page 772), enter Ye s.
Programming Announcement Mailboxes
1.In 4223-03: Next Call Routing Mailbox  (page 894), specify the Routing Mailbox (1-16) to which the 
caller should route after hearing the Announcement Mailbox message.
1.In  4223-01: Repeat Count  (page 893), specify the number of Announcement Mailbox message repeats 
(
1-10, or 0 for no repeats).
✔ By default, this option is  0 (no repeats).
1.In  4223-02: Hang Up After  (page 893), enter No.
Other Related Features
Features
None
IntraMail Features Call Forward to a Mailbox  (page 447)
The Next Call Routing Mailbox dial options also apply to a subscriber’s Direct Inward Line while it is 
forwarded to their mailbox.
Record and Send a Message  (page 562)
Turn to this feature for an explanation of the options a caller can dial  while recording.
Operation
N/A
1.Optionally assign the Next Call Routing Mailbox to a Subscriber Mailbox.
2.Optionally allow the caller to dial additional digits (not just 0) once in the Next Call Routing Mailbox.
1.Optionally assign the Next Call Routing Mailbox for the Announcement Mailbox.
2.Enter the number of times the Announcement Mailbox message should repeat before routing to 
the Next Call Routing Mailbox.
3.To be sure the Announcement Mailbox does not hang up after playing its message. 
						

							
Programming Voice Mail
558◆IntraMail Features DSX Software Manual
Programming Voice  Mail
Description
You program (customize) IntraMail by using the DSX telephone programmin\
g or the WindowsTM-based 
DSX System Administrator PC Program running on a PC or laptop. You can also do limited programming 
from the System Administrator’s mailbox. By using the many programmable options available with Intra-
Mail, you should be able to set up the system to accurately meet the cus\
tomer’s requirements.
❥To customize IntraMail using the telephone programming, use this manual.
❥To customize IntraMail using the PC program, see the  DSX PC Program User Guide.
Conditions
• None
Default Setting
• N/A
Programming
See  Description  above.
Customize IntraMail using the embedded telephone programming or the separately available 
System Administrator PC program.  
						

							
Programming Voice Mail
DSX Software ManualIntraMail Features◆559
IntraMail 
Features
Other Related Features
Features
None
IntraMail Features Remote Programming  (page 564)
IntraMail programming is available remotely via the System Administrator PC program.
System Administrator  (page 576)
The System Administrator can do limited IntraMail programming, such as recording Automated 
Attendant announcements, recording mailbox names, and deleting messages \
from mailboxes.
Operation
See  Description  above. 
						

							
Quick Message
560◆IntraMail Features DSX Software Manual
Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *) 
followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by 
default, it is an efficient way for experienced Automated Attendant callers to leave messages. There is no need to 
dial an extension  first. To make this option more readily available to all Automated Attendant callers, consider 
having the active Instruction Menu describe how to use the Quick Message option.
There are two Quick Message Dial Action Table actions:
❥Quick Message with Greeting  (REC1)
The caller hears the mailbox greeting followed by a beep and can leave message. If the greeting is not 
recorded, the caller hears, “ At the tone, you can leave your message for extension xxx (or name if 
recorded). Start recording at the tone. When you are done, press the # key or hang up.”
❥Quick Message without Greeting  (REC2)
The caller bypasses the mailbox greeting (hearing “ Recording” and a beep instead) and can leave a mes-
sage. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit 
(e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again.
Conditions
• None
Default Setting
• Dial Action key *  Action is REC1 and  Routing is IXXX
Programming
1.In 4231-Digit Assignment  (page 901), enter 3 to assign an available key as a REC 1 (Quick Message with 
Greeting) option. - To have the caller leave a Quick Message at a speci fic extension, the corresponding  Routing option 
should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding  Routing 
option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a speci fic range, the corre-
sponding  Routing option should be XXX.
(For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC1 
for the  Action and XXX for the corresponding  Routing.)
1.In 4231-Digit Assignment  (page 901), enter 4 to assign an available key as a REC 2 (Quick Message 
without Greeting) option. - To have the caller leave a Quick Message at a speci fic extension, the corresponding  Routing option 
should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding  Routing 
option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a speci fic range, the corre-
sponding  Routing option should be XXX.
(For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC2 
for the  Action and XXX for the corresponding  Routing.)
Automated Attendant callers can dial a digit followed by an extension number to leave a 
message directly in a user’s mailbox.
1.Optionally set up a Quick Message with Greeting (REC1) Action.
2.Optionally set up a Quick Message without Greeting (REC2) Action.