NEC Dsx 34b Manual

							
Alphanumeric Display
DSX Software ManualFeatures◆21
Features
Alphanumeric Display
Description
The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. 
The  first line displays the date and time (while idle) and feature status me\
ssages. The second line is used 
extensively by IntraMail. The third line displays the Soft Key de finitions. 
The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The 
fi rst line displays the date and time (while idle) and feature status me\
ssages, just like the 22- and 34-Button 
Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive 
Super Display Telephone soft key de finitions.
❥To learn more about the display telephones:
- see  22-Button Display Telephone  on page 9
- see  34-Button Display Telephone  on page 10
- see  34-Button Super Display Telephone  on page 11
❥To learn more about the Soft Keys, see  Interactive Soft Keys on page 210.
Conditions
• None
Default Setting
• Enabled for all display telephones.
Programming
None
Other Related Features
Features Interactive Soft Keys  (page 210)
The interactive Soft keys provide users with intuitive access to the telephone’s features.
Volume, Brightness, and Contrast Controls  (page 388)
While a feature is active, pressing a 
VOLUME key adjusts the volume of the active feature. While the 
telephone is idle, pressing a 
VOLUME key adjusts the display contrast. Turn to this feature for addi-
tional volume, brightness, and contrast controls.
IntraMail Features None
Operation
Refer to the individual features for feature operation.
The Alphanumeric Display messages help the display telephone user process calls, identify 
callers and customize features. 
						

							
Attendant Call Queuing
22◆Features DSX Software Manual
Attendant Call Queuing
Description
An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the 
attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward 
Lines, for example, unanswered DILs will “stack up” at the attendant until the\
y are answered.
Operator Call Key
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call \
key. When the 
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when 
calls are queued.
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot 
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Conditions
• None
Default Setting
• No operators assigned by default. Once assigned, key 12 (on 22-button) or key 24 (on 34-button) is an Operator Call Key.
Programming
See  Attendant Position  (page 24) for required attendant programming.
Other Related Features
Features
Attendant Position  (page 24)
Assign system attendants.
Call Coverage Keys  (page 40)
A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.
Off-Hook Signaling  (page 255)
The Operator Call Key does not activate off-hook signaling.
Ringing Line Preference  (page 295)
Ringing Line Preference will not answer a call ringing the Operator Call\
 Key.
Voice Mail  (page 372)
• Automated Attendant Screened (STRF) Transfers  flash the Operator Call key and the Ring Indicator 
lamp. The call does not  flash a line/loop key. (Note that Ringing Line Preference will not pick up a call 
ringing the attendant’s Operator Call key.)
• Automated Attendant Unscreened (UTRF) Transfers  flash the line’s line/loop key and the Ring Indica-
tor lamp.
IntraMail Features None
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as 
the over flow destination for unanswered calls. 
						

							
Attendant Call Queuing
DSX Software ManualFeatures◆23
Features
Operation
Attendant Call Queuing[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer a call  flashing the Operator Call Key:
1.
Press the  flashing Operator Call key. 
						

							
Attendant Position
24◆Features DSX Software Manual
Attendant Position
Description
The attendant is the focal point for call processing within the system. \
The system can have up to four atten-
dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities 
(refer to the respective feature for details):
❥Attendant Call Queuing (page 22)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
❥Barge In (Intrusion)  (page 36)
The attendant can break into another extension user’s established call. This option is enabled in the atten-
dant’s Class of Service (COS 1).
❥Direct Line Access  (page 115)
Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled 
in the attendant’s Class of Service (COS 1).
❥Forced Line Disconnect  (page 182)
In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is 
enabled in the attendant’s Class of Service (COS 1).
❥Line Queuing / Line Callback  (page 230)
The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of 
Service (COS 1).
❥Night Service / Night Ring  (page 252)
An attendant with a  System Night key can put the system in the night mode. This option is enabled in the 
attendant’s Class of Service (COS 1).
❥Removing Lines and Extensions from Service  (page 287)
The attendant can remove problem lines from service —then return them to service once the pr\
oblem is 
corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of 
Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display \
Telephone. In addition, most 
attendants should  find a DSS Console helpful when processing calls.
Conditions
• Ringing Line Preference will not pick up a call ringing the attendant’\
s Operator Call key.
• System operators will not ring for Ring Group calls.
Default Setting
• No attendants assigned.
The attendant is the system’s call processing focal point. 
						

							
Attendant Position
DSX Software ManualFeatures◆25
Features
Programming
1.A DSS Console will also help the attendant process calls more quickly.
1.For a single operator:
- In  1501-01: Number of Operators  (page 652), enter 
1.
- In  1502-01: Operator Number 1  (page 653), enter the extension number for operator 1.
- If you omit this step, by default users can dial 0 for extension 300 bit it won’t be an operator.
- In  2114-03: Station’s Operator Extension Number  (page 744), for each extension enter operator 1’s 
extension number.
2.For multiple operators:
- In  1501-01: Number of Operators  (page 652), enter the number of operators you need (
2-4).
- In  1502-01: Operator Number 1  (page 653), enter the extension number for operator 1.
- In  1502-02: Operator Number 2  (page 653), enter the extension number for operator 2.
- In  1502-03: Operator Number 3  (page 653), enter the extension number for operator 3.
- In  1502-04: Operator Number 4  (page 654), enter the extension number for operator 4.
- In  2114-03: Station’s Operator Extension Number  (page 744), assign an operator to each extension.
3.For no operators:
- In  1501-01: Number of Operators  (page 652), enter 
0.
- In  2114-03: Station’s Operator Extension Number  (page 744), remove the assignment for each 
extension.
1.If yes:
- In  2116-03: Off Hook Signaling for Incoming Outside Calls  (page 750), for the attendant’s exten-
sion enter 
1 for Camp-On or 2 for Off-Hook Ringing.
2.If no:
- In  2116-03: Off Hook Signaling for Incoming Outside Calls  (page 750), for the attendant’s exten-
sion enter 
0.
1.If yes, leave the following at their factory default values:
- In  1301-[01-10]: Function Type  (page 620), digit 0 = 
1 (Operator).
- In  1301-[01-10]: Expected Number of Digits  (page 620), digit 0 = 
2.
2.If no:
- In  1301-[01-10]: Function Type  (page 620), assign the new digit Function Type 
1 (Operator).
- In  1301-[01-10]: Expected Number of Digits  (page 620), for the new digit enter 
2.
1.For best performance, install a 34-Button Display or 34-Button Super Display telephone for the 
attendant.
2.Set up the system attendants (operators).
3.While busy on a call, should the attendant get Off-Hook Signaling audible noti fication of 
incoming calls?
4.Should 0 (or 01-04 in multiple-operator systems) be the digit users dial to reach their operator? 
						

							
Attendant Position
26◆Features DSX Software Manual
Other Related Features
Features
Barge In (Intrusion)  (page 36)
Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.
Call Coverage Keys  (page 40)
A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.
Call Waiting / Camp-On  (page 58)
Since the attendant is never busy, Intercom callers cannot Camp-On to an attendant.
Callback  (page 61)
Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.
Class of Service  (page 88)
By default, the system assigns Class of Service 1 to the attendant. This provides the attendant with 
Barge In, Call Forwarding Off Premises, Direct Line Access, Forced Line Disconnect, Night Service, 
and Line Queuing (Camp-On) capability.
Do Not Disturb  (page 143)
The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates the night 
mode for any lines directly terminated to the attendant.
Door Box  (page 147)
An operator can monitor a Door Box by having a Call Coverage key to monitor ringing and a Hotline 
key to call the Door Box.
Feature Keys  (page 169)
If an operator is reassigned (i.e., moved from 300 to 301), only the Operator Call key will automati-
cally follow the new assignment. All other Feature Keys must be reprogrammed for the new operator.
Group Ring  (page 189)
System operators will not ring for Ring Group calls.
Intercom  (page 211)
Designate each extension’s operator.
Monitor / Silent Monitor  (page 243)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Privacy  (page 277)
Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.
Removing Lines and Extensions from Service  (page 287)
Normally, the attendant should be able to remove extensions and lines from service.
Voice Mail  (page 372)
• STRF transfers to the attendant from the voice mail Automated Attendant  flash the Operator Call key 
and the Ring Indicator lamp. The call does not  flash a line/loop key. (Note that Ringing Line Prefer-
ence will not pick up a call ringing the attendant’s Operator Call key.)
• UTRF transfers to the attendant from the voice mail Automated Attendant  flash the line’s line/loop key 
and the Ring Indicator lamp.
Voice Over  (page 385)
An operator cannot receive a Voice Over from a co-worker since their extension is never busy to Inter-
com callers.
IntraMail Features None 
						

							
Attendant Position
DSX Software ManualFeatures◆27
Features
Operation
Attendant Position[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To call the attendant:
1.
Press INTERCOM.
• You hear dial tone.
2.Dial 0.
• You hear two beeps.
• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them  by dialing 01-04.
• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1. 
						

							
Auto Redial
28◆Features DSX Software Manual
Auto Redial
Description
Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call 
recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry 
the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party 
rings or answers, or when the extension:
❥Places or answers another outside call.
❥Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or \
pressing 
SPEAKER.
❥Presses SPEAKER to cancel Auto Redial.
❥Presses any other fixed feature key except MIC.
❥Lifts and replaces the handset.
❥Presses the CANCEL soft key (Super Display only).
For your reference, the following table shows the standard call progress tones.
Conditions
• None
Default Setting
• Enabled
Instead of redialing, have Auto Redial periodically retry a busy outside number.
Call Progress Tones
Description Frequencies Rate
Dial tone 350 Hz + 440 Hz Steady
Reorder (Fast Busy) tone 480 Hz + 620 Hz 250 mS on, 250 mS off  (+
 25 mS)
Busy tone 480 Hz + 620 Hz 500 mS on, 500 mS off  (+
 50 mS)
Audible ring tone (ring- back) 440 Hz + 880 Hz 800mS to 1.2 sec on, 2.7 
sec to 3.3 sec off
Stutter dial tone 350 Hz + 440 Hz 800 mS to 1.2 sec on,  800mS to 1.2 sec off 
						

							
Auto Redial
DSX Software ManualFeatures◆29
Features
Programming
1.If yes, leave  1602-06: Repeat Redial Timer  (page 673) at its current setting.
2.If no, change 1602-06: Repeat Redial Timer  (page 673) to meet the site requirements.
1.If yes, leave 1602-07: Repeat Redial Busy Timer  (page 673) at its current setting.
2.If no, change 1602-07: Repeat Redial Busy Timer  (page 673) to meet the site requirements.
Other Related Features
Features
Last Number Redial  (page 219)
Last Number Redial allows an extension user to quickly redial the last outside number dialed.
IntraMail Features None
Operation
1.Is the interval between Auto Redial callout attempts correctly set?
2.Is the system waiting an adequate time for busy tone when handling an Auto Redial?
Auto Redial[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To enable Auto Redial:
1.
Place an outside call and receive busy tone.
2.[Auto Redial]
[Alnd]Press to enable Auto Redial. • The system enables Auto Redial for the last outside call you dialed.
You see:
WAITING (30 SEC)
AUTO REDIAL 1 OF 15The display shows the interval between callout attempts (e.g., 30 seconds), as 
well as how many times redial has occurred (e.g., 1 of 15).
•SPEAKER winks when your telephone has Auto Redial enabled.
3.The system periodically redials the call, up to 15 times.
Auto Redial cancels when you:• Place or answer another outside call.
• Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing 
SPEAKER.
• Press 
SPEAKER to cancel Auto Redial.
• Lift and replace the handset.
• Press the 
CANCEL soft key (Super Display only).
If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional 
name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto 
Redial display will be restored after the Caller ID call stops ringing. 
						

							
Automatic Handsfree
30◆Features DSX Software Manual
Automatic Handsfree
Description
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — with-
out lifting the handset or pressing 
SPEAKER fi rst. If enabled, the system provides Automatic Handsfree for:
❥Call Coverage keys
❥Central Of fice Calls (line and loop calls)
❥Group Call Pickup keys
❥Hotline Keys
❥Intercom (INTERCOM key)
❥Last Number Redial (REDIAL key)
❥Paging keys
❥Park keys
❥Personal Speed Dial bin keys
❥Personal and System Speed Dial Feature Keys
The system always provides Automatic Handsfree for:
❥Dial Number Preview
❥Directory Dialing
Conditions
• None
Default Setting
• Enabled
Programming
1.To enable, in  1512-01: Automatic Handsfree  (page 657) enter Ye s.
2.To disable, in 1512-01: Automatic Handsfree  (page 657) enter No.
1.To enable, in 2112-01: Automatic Handsfree  (page 735) enter Ye s.
2.To disable, in 2112-01: Automatic Handsfree  (page 735) enter No.
Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call 
or use a feature.
1.Enable or disable Automatic Handsfree system-wide.
2.If enabled system-wide, enable or disable Automatic Handsfree for an extension.