NEC Dsx 34b Manual

							
Extension Hunting to Voice Mail
DSX Software ManualIntraMail Features◆481
IntraMail 
Features
Programming
1.In  2115-01: Hunt Type  (page 746), enter:
-
1 for Ring No Answer Line.
-
2 for Ring No Answer/Busy Line.
-
3 for Ring No Answer/Busy All.
-
4 for Busy Line.
- Refer to  Extension Hunting  (page 154) for more.
2.In 2115-01: Hunt Destination  (page 746), enter 700 (the IntraMail master number).
1.In 1603-01: Transfer Recall Timer  (page 675), set how long a transferred outside call or a UTRF from 
the Automated Attendant rings an idle extension before routing to the extension’s mailbox.
2.In  1601-02: DIL No Answer Timer  (page 669), set how long a DIL waits at an extension before routing to 
the extension’s mailbox.
- Does not apply to hunt type 4.
3.In 1601-03: Call Forward No Answer Timer  (page 670), set how long a transferred outside call or UTRF 
from the Automated Attendant waits at a busy or DND extension before routing to the extension’s mailbox.
- Does not apply to hunt types 2 and 4.
4.In  4224-03: Screened Transfer Timeout  (page 896), set how long a STRF from the Automated Attendant 
rings an idle extension before prompting the caller to leave a message.
1.Set up the hunt type and destination for Type 1 hunting.
2.Set the system timers used for Type 1 hunting. 
						

							
Extension Hunting to Voice Mail
482◆IntraMail Features DSX Software Manual
Other Related Features
Features
None
IntraMail Features Call Forward to a Mailbox  (page 447)
A subscriber can forward calls to their mailbox calls don’t go unanswered when they are unavailable. 
Voice Mail Over flow  (page 590)
The telephone system can automatically reroute unanswered outside calls \
to the IntraMail Automated 
Attendant.
Operation
Extension Hunting to Voice Mail
To force Extension Hunting to Voice Mail to redirect all your calls to your mailbox:
1.
Press DND.
• Type 1 hunting will not redirect Intercom calls. 
						

							
External Transfer
DSX Software ManualIntraMail Features◆483
IntraMail 
Features
External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone num-
ber. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial bin (e.g., #201 + 
Pause for system bin 201). When the Automated Attendant answers, the caller dials the digit and IntraMail 
automatically routes them to the outside number contained in the bin. Si\
milar to Centrex Transfer, External 
Transfer allows your callers to easily reach branch of fices and important off-site associates. Unlike Centrex 
Transfer, External Transfer  does not require unique telco features.
Conditions
• None
Default Setting
• Disabled
Programming
1.In  4222-01: Dial Action Table  (page 891), assign a Dial Action Table (1-16) to each active Call Routing 
Mailbox.
2.In  4231-Digit Assignment  (page 901), assign a UTRF (2) action to an available digit.
- The corresponding  Routing option should be # followed by the System Speed Dial bin, followed by 
a pause. (The pause gives the system time to dial the stored number.)
- Press Feature Key 1 to enter a  Pause. For example, to have External Transfer dial System Speed 
Dial bin 201, enter #201P (entered by pressing Feature Key 1).
1.In  1702-Assignment (System Speed Dial Assignment)  (page 715) (or using the #SP User-Programmable 
Feature), set up the Speed Dial bin for External Transfer. - The bin should contain just the outside telephone number you want External Transfer to dial.
2.Refer to  Speed Dial  (page 315) for more.
1.In 3103-04: Tandem Calls  (page 816), enter Ye s.
An Automated Attendant caller can automatically route to an outside telephone number.
1.Set up a Dial Action Table for External Transfer.
2.Program the System Speed Dial bin for External Transfer.
3.Enable Tandem Calls for the incoming line. 
						

							
External Transfer
484◆IntraMail Features DSX Software Manual
Other Related Features
Features
None
IntraMail Features Centrex Transfer  (page 460)
Centrex Transfer allows the Automated Attendant to transfer a caller over a Centrex line using the fea-
tures of that Centrex line.
Dial Action Table  (page 465)
External Transfer uses the active Dial Action Table to route an Automated Attendant caller to an out-
side telephone number.
Operation
Operation is automatic once set up in programming. 
						

							
Fax Detection
DSX Software ManualIntraMail Features◆485
IntraMail 
Features
Fax Detection
Description
The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detec-
tion enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects 
the tone, it does an unscreened transfer of the call to the speci fied company fax machine. The incoming fax 
then prints out on the company fax machine. If you disable Fax Detection, the Automated Attendant will not 
detect and route incoming fax calls.
Conditions
• None
Default Setting
• Disabled
Programming
1.In 4222-04: Fax Detection  (page 892), enter Ye s.
2.In 4222-05: Fax Extension  (page 892), specify the extension that should receive faxes from the Call 
Routing Mailbox. - Normally, this is the extension number of the analog port to which the fax machine is connected  (e.g., 320).
1.In  4224-08: Fax Detection  (page 899), enter Ye s.
2.In 4224-09: Fax Transfer Extension  (page 900), specify the extension that should receive faxes from the 
Call Routing Mailbox. - Normally, this is the extension number of the analog port to which the fax machine is connected  (e.g., 320).
Other Related Features
None
Operation
N/A
Automatically transfer incoming fax calls to a fax machine.
1.To set up Fax Detection for a Call Routing Mailbox:
2.To set up Fax Detection for a Directory Dialing Mailbox: 
						

							
Flexible Answering Schedules
486◆IntraMail Features DSX Software Manual
Flexible Answering Schedules
Description
The Automated Attendant can answer outside calls with different announcements and dialing options, 
depending on the time of day and day of week. For example, a company can set up separate schedules for 
weekdays, evenings, weekends, and specific holidays. Each schedule can play a different announcement to 
callers, as well as provide them with unique dialing options. Once set up in programming, the s\
chedule oper-
ation is automatic.
The Flexible Answering Schedules are determined by the set up of the IntraMail Answer Tables. See  Answer 
Tables  (page 420) for more.
Conditions
• None
Default Setting
• Disabled
Programming
1.In  3131-02: IntraMail Answer Table Assignment  (page 828) for each line, enter the number of the 
Answer Table that should handle the line’s Automated Attendant calls. - See  Answer Tables  (page 420) for more.
Other Related Features
Features
None
IntraMail Features Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox  (page 450)
The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and announcements are available to Automated Attendant callers.
Dial Action Table  (page 465)
De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Operation
N/A
The Automated Attendant can answer outside calls with different announcements and dialing 
options, depending on the time of day and day of week.
1.Determine which Answer Table answers each outside line. 
						

							
Flexible Call Routing
DSX Software ManualIntraMail Features◆487
IntraMail 
Features
Flexible Call Routing
Description
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You 
can customize the announcements and routing options to exactly meet the site requirements. Use Flexible 
Call Routing to eliminate or minimize the need for an operator or recept\
ionist to handle outside calls.
There are 3 components to Flexible Call Routing.
❥Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line, according to the time of 
the day and day of the week that the call is ringing.
❥Call Routing Mailbox  (page 450)
The mailbox associated with an  Answer Table that specifies which dialing options ( Dial Action Table) 
and announcement are available to Automated Attendant callers.
❥Dial Action Table  (page 465)
De fines the dialing options for the  Call Routing Mailbox chosen by the active Answer Table, which in 
turn provides those dialing options to Automated Attendant callers.
Conditions
• None
Default Setting
• Options are available by default.
Programming
Refer to  Automated Attendant  (page 433) for more on how to set up your Flexible Answering Schedules.
Other Related Features
Features
None
IntraMail Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Automated Attendant  (page 433)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an 
Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox  (page 450)
The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and announcement are available to Automated Attendant callers.
Dial Action Table  (page 465)
De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Operation
N/A
Provides outside callers with a wide variety of dialing (routing) options. 
						

							
Flexible Mailbox Numbering Plan
488◆IntraMail Features DSX Software Manual
Flexible Mailbox Numbering Plan
Description
If the telephone system extension numbers are changed or swapped, IntraMail will automatically change the 
Subscriber Mailbox numbers to match. There is no extensive reprogramming required. After the swap, all of 
the subscriber’s messages and options are available at their new extension number. Flexible Mailbox Num-
bering Plan lets you customize a site’s extension numbers and be assured that IntraMail will automatically 
adapt to the new configuration.
Two-digit mailboxes are not supported in IntraMail. Conditions
• None
Default Setting
• Available
Programming
Flexible Numbering Plan Example
1.In 1301-[01-10]: Function Type  (page 620), be sure the digit 8 is type 2 (extension access).
2.In 1301-[01-10]: Expected Number of Digits  (page 620), be sure the expected digits option for the digit 
8 is 
3.
3.In  1311-01: Station Extension Number  (page 623), change the extension number for station 2 to 800.
1.In 4231-Digit Assignment  (page 901);
- For key 8, enter  UTRF (or TRF) for the  Action and XXX  for the corresponding  Routing.
Other Related Features
Features
None
IntraMail Features Dial Action Table  (page 465)
Be sure the Dial Action Table actions accommodate the revised telephone system numbering.
Operation
N/A
If telephone extension numbers are customized, set up IntraMail mailbox numbers to match.
1.To accommodate extension number 800 assigned to station number 2 (for example):
2.Customize the active Dial Action Tables to allow Automated Attendant callers to dial the new 
extension. 
						

							
Forced Unscreened Transfer
DSX Software ManualIntraMail Features◆489
IntraMail 
Features
Forced Unscreened Transfer
Description
A Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened 
Transfers. Enable this option for a mailbox if the subscriber prefers to \
receive all calls sent by the Automated 
Attendant as Unscreened Transfers. With Unscreened Transfers, 
❥Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID  data (if provided by telco and enabled in programming) as the call is ringing.
❥As with Screened Transfers, unanswered calls route to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, with Unscreened Transfer the caller cannot dial 2 to reach the 
Next Call Routing Mailbox options (if programmed). 
Conditions
• None
Default Setting
• Disabled.
Programming
1.In  2144-02: Forced Unscreened Transfer  (page 772), enter Ye s.
Other Related Features
Features
None
IntraMail Features Dial Action Table  (page 465)
If enabled in the Subscriber Mailbox, IntraMail automatically converts any Screened Transfers 
(STRFs) to the subscriber’s extension to Unscreened Transfers (UTRFs).
Screened Transfer  (page 567)
After the Automated Attendant caller dials an extension, IntraMail calls (screens) the destination 
extension to see if the transfer can go through.
Unscreened Transfer  (page 587)
After an Automated Attendant caller dials an extension, IntraMail immediately transfers the call to the 
extension and hangs up.
Operation
N/A
Automatically converts Automated Attendant Screened Transfers to Unscreened Transfers.
1.To enable Forced Unscreened Transfer for the Subscriber Mailbox: 
						

							
Getting Recorded Help
490◆IntraMail Features DSX Software Manual
Getting Recorded Help
Description
If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can 
request help from the IntraMail voice prompts. Recorded Help provides the user with a built-in, interactive 
user’s guide. To get recorded help, the user dials 0.
Conditions
• None
Default Setting
• Enabled
Programming
No additional programming required.
Other Related Features
FeaturesNone
IntraMail Features Voice Prompting Messages  (page 593)
Voice Prompts provide real-time instructions on how to use the IntraMail features.
Operation
Request help from the IntraMail voice prompts.
Getting Recorded Help
Log onto your mailbox
0
Get recorded help. • Recorded help is always available from the Main Menu.
• Recorded help may not be available at all levels.