NEC Dsx 34b Manual

							
Time and Date Stamp
DSX Software ManualIntraMail Features◆581
IntraMail 
Features
Time and Date Stamp
Description
While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message 
was left. This is a handy option while reviewing messages. The subscriber can just dial a code to  find out 
when the message arrived.
Time and Date Stamp with Caller ID
With caller ID installed, a mailbox user can dial TI while listening to a message from an outside caller to hear 
the time the message was sent,  as well as the caller’s number. This capability is always available for mes-
sages left by an Intercom caller.
Conditions
• None
Default Setting
• Enabled
Programming
To get Time and Date Stamp with Caller ID, be sure Caller ID is properly install\
ed and programmed in the 
connected telephone system.
Other Related Features
FeaturesNone
IntraMail Features Auto Time Stamp  (page 431)
After a user listens to a message, IntraMail can optionally announce the\
 time and date the message 
was left.
Caller ID  (page 63)
With Caller ID installed and programmed, the Time and Date Stamp for outside calls also includes the 
caller’s number.
Listening to Messages  (page 512)
Turn to this feature for additional listening options.
Time and Date  (page 349)
You can set the system Time and Date from the telephone system programming or using the User-Pro-
grammable Features.
A mailbox user can listen to a message and dial a code to hear the time the message was sent, 
as well as the caller’s number. 
						

							
Time and Date Stamp
582◆IntraMail Features DSX Software Manual
Operation
Hearing the Time and Date a Message was Left[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
L (5)Access the Message Listen mode.[Listen] - [Lstn]
TI (84) Hear the time and date the message was sent.
• Turn to  Listening to Messages  (page 512) for more on your listening options.
0Plays Help message 
						

							
Transfer to a Mailbox
DSX Software ManualIntraMail Features◆583
IntraMail 
Features
Transfer to a Mailbox
Description
An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal 
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller 
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary 
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists \
as 
well as other co-workers.
Transfer Message Handling
When the transferring extension leaves a message before hanging up (which could occur if the destination’\
s 
calls are forwarded to voice mail), the system will record two separate messages. One message will be from the 
transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned. 
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire 
greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the 
caller to the Transfer destination’s mailbox.
Conditions
• None
Default Setting
• Always enabled.
Programming
1.In 4201-02: Incoming Message Length  (page 872), enter the maximum length of a message a caller can 
leave in a Subscriber Mailbox (
1-4095 seconds).
Other Related Features
Features Call Coverage Keys  (page 40)
• Pressing 
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox 
(if the mailbox is enabled).
Hotline  (page 207)
• Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  enabled).
Voice Mail  (page 372)
• Pressing 
TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox 
(if the mailbox is enabled).
• Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is  enabled).
IntraMail Features Auto Attendant Do Not Disturb  (page 427)
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the Automated 
Attendant to the subscriber’s mailbox.
Screened Transfer  (page 567)
Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension.
Unscreened Transfer  (page 587)
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an extension.
An extension user can transfer their active call to a co-worker’s mailbox.
1.Set the maximum length of a message that the transferred caller can leave in a Subscriber Mailbox. 
						

							
Transfer to a Mailbox
584◆IntraMail Features DSX Software Manual
Operation
Transferring Calls to a MailboxIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To Transfer your active call to a mailbox:
Method A
 (Ring first, then Transfer)
1.
Press TRANSFER.
2.Dial the number of the mailbox to receive the Transfer. • You can optionally press the DSS key for your co-worker.
• To transfer the call to your own mailbox, dial your extension number.
3.Press V-MAIL and hang up.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up.
• To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:  Hook flash + Dial 
*8 + Dial the co-worker’s mailbox + Hang up.
Method B (Transfer without  first ringing)
1.
Press TRANSFER.
2.Press V-MAIL.
3.Dial the number of the mailbox to receive the Transfer. • You can optionally press the DSS key for your co-worker.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up.
Method C (Using a Call Coverage key)
1.
Press TRANSFER.
• If your extension has Hotline Automatic Transfer, skip this step.
2.Press the Call Coverage key.
3.Press V-MAIL.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up.
Method D (Using a Hotline key)
1.
Press the Hotline key.
2.Press V-MAIL.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the  entire mailbox greeting after the Transfer goes through.
4.Press SPEAKER to hang up. 
						

							
Transfer to a UCD Group
DSX Software ManualIntraMail Features◆585
IntraMail 
Features
Transfer to a UCD Group
Description
The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a 
UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls 
directly to that department without any operator intervention. It is not necessary to have a company 
employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all co-
worker’s in the group are busy.
To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route 
to the UCD Group master number. Refer to  Screened Transfer (page 567) and Unscreened Transfer  
(page 587) for more on how these Automated Attendant options handle calls.
Conditions
• None
Default Setting
• Disabled
Programming
1.In 4231-Digit Assignment  (page 901), enter 1 to assign an available key as a STRF action.
- To transfer directly to the master number,  Action should be STRF and the corresponding  Routing 
option should be the master extension number.
1.In  4231-Digit Assignment  (page 901), enter 2 to assign an available key as a UTRF action.
- To transfer directly to the master number,  Action should be UTRF and the corresponding  Routing 
option should be the master extension number.
Other Related Features
Features
None
IntraMail Features Dial Action Table  (page 465)
Set up STRF or UTRF Dial Action Table actions to route to the UCD Group master number.
Screened Transfer  (page 567)
Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Group 
master number.
Unscreened Transfer  (page 587)
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to a UCD 
Group master number.
Operation
N/A
The Automated Attendant can transfer outside callers to UCD Group master numbers.
1.Optionally assign a STRF action to the key on the active Dial Action Table that you want to route 
to the UCD Group master number.
2.Optionally assign a UTRF action to the key on the active Dial Action Table that you want to 
route to the UCD Group master number. 
						

							
Undefined Routing
586◆IntraMail Features DSX Software Manual
Undefined Routing
Description
An Automated Attendant  Unde fined Routing is a Dial Action Table key assignment for which there is no 
routing de fined. When an Automated Attendant caller dials a digit and there is no routing assigned, IntraMa\
il 
plays, “ That is an invalid entry.”  IntraMail then repeats the dialing options (Instruction Menu) to the c\
aller. 
If a Dial Action Table key assignment has no function, you should normally leave it unde fined.
Conditions
• None
Default Setting
• In Dial Action Table 1, keys 1, 2, 5, 6, 7, and 8 Unde fined Routing.
• In Dial Action Tables 2-16, all keys have Unde fined Routing.
Programming
1.In  4231-Digit Assignment  (page 901), enter 0 to assign an available key as an Unde fined Routing action.
- For a key that should have an Unde fined Routing, the  Action entry should display as UND. There is 
no corresponding  Routing option entry.
Other Related Features
Features
None
IntraMail Features Dial Action Table  (page 465)
Unde fined Routing is a Dial Action Table Action.
Instruction Menu  (page 507)
The active Call Routing Mailbox’s Instruction Menu repeats after a caller dials a digit with an Unde-
fi ned Routing.
Operation
N/A
A key pad digit for which the Automated Attendant has no routing de fined.
1.To set up an Unde fined Routing for a Dial Action Table: 
						

							
Unscreened Transfer
DSX Software ManualIntraMail Features◆587
IntraMail 
Features
Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system exten-
sions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated 
Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. 
It is similar to telephone system unscreened transfers in which the tran\
sferring party immediately extends 
the call. After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destina-
tion and hangs up. Any recalls or additional routing are handled by the telephone system –\
 just as with any 
other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-
sions. The following summarizes the differences between these two types of Automated Attendant transfer.
❥With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis- play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers 
ring like Intercom calls and do not display Caller ID until the call is answered\
.
❥Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 
to reach the Next Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer will go through to the destination extension even if the destination doesn’t have an 
active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Auto-
mated Attendant.
The following table shows in detail how Unscreened Transfer operates.
Similar to telephone system unscreened transfers in which the transferring party immediately 
extends the call.
Unscreened Transfer (UTRF) Operation
•Call  = Call answered by the Automated Attendant.
• Extension  = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is  off
 (see page 427 for more on this feature):
Extension IdleExtension BusyExtension in DND
With Active  Greeting 
Recorded1. Transfers call to extension.
-If answered, connects call 
(just like a phone system 
transfer).
- If unanswer
ed1 in a 
default phone system, 
plays greeting (so caller 
can start recording).
2
1. Transfers call to extension.
2.If unanswered1 in a default 
phone system, plays greet-
ing (so caller can start 
recording)
2
1. Transfers call to extension.
2.If unanswered1 in a default 
phone system, plays greet-
ing (so caller can start 
recording).
2
With Active  Greeting 
Not Recorded1. Transfers call to extension. -If answer
ed, connects call 
(just like a phone system 
transfer).
-
If unanswered1 in a 
default phone system, 
plays name (if recorded) 
or extension number. Intr-
aMail then prompts caller 
to leave a message.
2
1. Transfers call to extension.
2.If unanswered1 in a default 
phone system, 
plays name 
(if recorded) or extension 
number. IntraMail then 
prompts caller to leave a 
message.
2
1. Transfers call to extension.
2.If unanswered1 in a default 
phone system, 
plays name 
(if recorded) or extension 
number. IntraMail then 
prompts caller to leave a 
message.
2 
						

							
Unscreened Transfer
588◆IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
• Dial Action Table 1 digits 3 and 4 are UTRFs to XXX (caller-dialed extension).
Programming
1.In 4231-Digit Assignment  (page 901), enter 2 to assign an available key for Unscreened Transfer 
(UTRF).
2.Normally, the corresponding  Routing option should be XXX. Note that the key you choose for this action 
is the  first digit of the called extension number.
- For example, to allow callers to place Unscreened Transfers to extensions 300-399, for key 3 enter  UTRF for the  Action and XXX for the corresponding  Routing.
3.To have Unscreened Transfer call a speci fic extension, the corresponding  Routing option should be that 
extension’s number. The caller then dials that single digit to reach the extension. - For example, to have callers dial 8 to reach extension 303, for key 8 enter UTRF for the  Action and 
303 for the corresponding  Routing.
1.In 1603-01: Transfer Recall Timer  (page 675), set the Transfer Recall interval (0-9999 seconds) as 
required.
- Unanswered Unscreened Transfers route to the extension’s mailbox after this interval.
If Auto Attendant Do Not Disturb is 
on
 (see page 427 for more on this feature):
Extension IdleExtension BusyExtension in DND
With Active  Greeting 
Recorded or Not 
Recorded1. Sends call immediately to mailbox:
-Plays greeting (if recorded), or
-Prompts caller to start recording.
1 After  the  1603-01: Transfer Recall Timer  (page 675) interval.2 Custom phone system programming may redirect the unanswered call (for \
example, to a hunt group or another extension).
1.Assign the UTRF action to a key on the active Dial Action Table.
2.Optionally set the telephone system’s Transfer Recall interval. 
						

							
Unscreened Transfer
DSX Software ManualIntraMail Features◆589
IntraMail 
Features
Other Related Features
Features
None
IntraMail Features Answer Tables  (page 420)
Determines how the Automated Attendant answers outside calls on each line.
Automated Attendant  (page 433)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox  (page 450)
The mailbox associated with an Answer Table that speci fies which dialing options (Dial Action Table) 
and announcements are available to Automated Attendant callers.
Caller ID and Voice Mail  (page 456)
IntraMail provides Caller ID data for an Unscreened Transfer as the call is ringing.
Dial Action Table  (page 465)
•De fines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
• You cannot program a Call Routing Mailbox as an Unscreened Transfer (UTRF) Dial Action Table  destination.
Forced Unscreened Transfer  (page 489)
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to 
Unscreened Transfers.
Next Call Routing Mailbox  (page 552)
The Next Call Routing settings for a Subscriber Mailbox may provide additional options after the 
caller leaves a message.
Screened Transfer  (page 567)
After an Automated Attendant caller dials an extension, IntraMail calls (screens) the destination 
extension to see if the transfer can go through.
Operation
N/A 
						

							
Voice Mail Overflow
590◆IntraMail Features DSX Software Manual
Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls \
to the IntraMail Automated Atten-
dant. Voice Mail Over flow ensures that IntraMail will pick up calls that don’t go through. This allows callers 
to leave a message rather than having to call back later. Voice Mail can be the over flow destination for the 
following types of unanswered calls:
❥Key Ring Over flow
A line ringing an extension’s line keys can over flow to the IntraMail Automated Attendant.
❥UCD Group Over flow
A line that rings UCD Hunting group can over flow to the group’s mailbox. See  Group Mailbox 
(page 497) for more.
❥Ring Group Over flow
A line transferred by an extension or the Automated Attendant (UTRF or STRF) to a Ring Group can 
over flow to the group’s mailbox. See  Group Mailbox (page 497) for more.
❥Direct Inward Line (DIL) Over flow
A line that directly rings an extension or can over flow to that extension’s mailbox if not answered.
❥Ring Group Direct Inward Line (DIL) Over flow
A Direct Inward Line (DIL) to the Ring Group master number can over flow to the group’s mailbox. See 
Group Mailbox  (page 497) for more.
Conditions
• None
Default Setting
• Disabled
Programming
Setting Up Key Ring Over flow
1.In  3112-01: Direct Termination in the Day  (page 819), press CLEAR to make the line a Key Ring line 
during the day and at night.
2.In  3112-02: Enable Day Over flow  (page 819), enter Ye s to activate over flow during the day.
3.In  3112-03: Day Over flow Destination  (page 820), enter the IntraMail master number (700).
1.In 3112-04: Direct Termination at Night  (page 820), press CLEAR to make the line a Key Ring line at 
night.
2.In  3112-05: Enable Night Over flow  (page 820), enter Ye s to activate over flow at night
3.In  3112-06: Night Over flow Destination  (page 821), enter the IntraMail master number (700).
1.In 1601-01: Line No Answer Timer  (page 669), adjust the interval as required.
-
A Key Ring call will over flow to the IntraMail Automated Attendant if not answered after this interval.
Insures that IntraMail will pick up calls that don’t go through.
1.To set up Key Ring over flow during the day:
2.To set up Key Ring over flow at night:
3.Set the over flow time (the interval calls will Key Ring before over flow occurs).