NEC Dsx 34b Manual

							
Line Queuing / Line Callback
DSX Software ManualFeatures◆231
Features
Programming
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1411-01: Camp-On to Busy Lines  (page 647) enter Ye s.
- This option  does not restrict Line Callback.
3.If no, in  1411-01: Camp-On to Busy Lines  (page 647) enter No.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1411-02: Line Queue Priority  (page 647) enter Ye s.
3.If no, in 1411-02: Line Queue Priority  (page 647) enter No.
Other Related Features
Features
Call Waiting / Camp-On  (page 58)
An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a Callback.
Callback (page 61)
An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a Callback.
Central Of fice Calls, Answering  (page 74)
If a line is ringing an extension because of a prior Callback, and it then receives a new outside call, it 
will start ringing for the new call. The Callback request is then queued.
Central Of fice Calls, Placing  (page 78)
An extension user can queue for a busy line, or queue and hang up to leave a callback for a busy line.
Last Number Redial  (page 219)
If all lines are busy and Last Number Redial cannot go through, the user can dial 2 a queu\
e for a line 
to become free. If the user hangs up, the system converts the queue to a Line Callback.
Save Number Dialed  (page 298)
If an extension user presses their Save key and hears busy, they can dial 2 to wait in line for the line to 
become available. The system will automatically redial the call. However, if the user hangs up to con-
vert the queue to a Line Callback, the system will not redial the saved call once the line connects.
IntraMail Features None
1.Should extension be able to queue for a busy line?
2.Should extension have Line Queuing Priority? 
						

							
Line Queuing / Line Callback
232◆Features DSX Software Manual
Operation
Using Line Queuing and Line CallbackIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To queue or leave a callback for a busy line:
1.
Do one of the following.
a.Press the line key for the busy line.
b.Press INTERCOM and dial the Direct Line Access code (e.g., 101 for line 1).
2.Dial 2 and do one of the following.
a.Wait on the line without hanging up for Line Queuing.
b.Hang up for Line Callback.
3.When the line becomes free, do one of the following.
a.For Line Queuing, you hear outside dial tone so you can place your call a\
gain.
b.
For Line Callback, you hear the Line Callback ring. If you answer the rin\
g: • You hear outside dial tone.
• Place your call again. 
						

							
Loop Keys
DSX Software ManualFeatures◆233
Features
Loop Keys
Description
Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are 
two types of loop keys: Switched Loop keys and Fixed Loop keys.
Switched Loop Keys
For incoming calls, Switched Loop keys provide an appearance for any line  not assigned to a line key for 
which the extension has access and ringing. Switched Loop keys insure that there is a visual appearance for 
lines that do not ring an extension’s line keys.
For outgoing calls, Switched Loop keys provide convenient access to Line Groups. For example, instead of 
pressing 
INTERCOM and dialing 90 for Line Group 90, the user can just press the Switched \
Loop key and 
dial 
0 instead.
Fixed Loop Keys
For outgoing calls, a Fixed Loop key is a loop key assigned to a speci fic Line Group. When the extension 
user presses the Fixed Loop key for an outgoing call, they get the  first line in the group assigned to the key.
For incoming calls, the Fixed Loop key works just like a Switched Loop key. It provides an appearance for 
any line not assigned to a line key for which the extension has access and ringing.
Answering Priority
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-
ing order:
1.Ringing Intercom call
2.Line or loop key (from lowest to highest)
Conditions
• None
Default Setting
• No Switched Loop or Fixed Loop keys assigned.
Loop keys simplify answering and placing calls. 
						

							
Loop Keys
234◆Features DSX Software Manual
Programming
1.In 2121-[01 to 24]: Feature Key Codes  (page 758), enter 01.
- There is no  Data entry.
1.In 2121-[01 to 24]: Feature Key Codes  (page 758), enter 02.
1.In 2121-[01 to 24]: Feature Key Data  (page 758), enter the Line Group number for the key (90-98).
2.In 3201-[01-64]: Line Group  (page 833), make sure there are lines assigned to the group above.
1.In 2131-[01-64]: Line Access  (page 763), enter one of the following:
-
1 for incoming access only
-3 for full access
2.In  2132-[01-64]: Line Ringing  (page 764) enter the ring type:
-
1 for Day and Night Ring
-
2 for Night Ring only
-
3 for Delayed Ring
3.For Delayed Ring (option 4 only), in  1604-01: Delay Ring Timer (page 678) adjust the Delay Ring timer 
as required.
1.In  2131-[01-64]: Line Access  (page 763), enter one of the following:
-
2 for outgoing access only
-3 for full access
Other Related Features
Features
Automatic Handsfree  (page 30)
Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the 
handset; they just press the line key instead.
Call Forwarding  (page 44)
Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL or transferred call).
Central Of fice Calls, Answering  (page 74)
An extension user can press a Loop Key to answer an outside call.
Central Of fice Calls, Placing  (page 78)
An extension user can press a Loop Key to place an outside call.
Direct Inward Line  (page 109)
When you assign a line as a DIL, it continues to  flash its previously programmed line/loop key assign-
ments. It will ring line/loop keys only after diverting to Key Ring.
Line Groups  (page 225)
Switched and Fixed Loop Keys use the system’s Line Groups.
Line Keys  (page 227)
Line keys also provide one-button access to lines.
1.To set up a Switched Loop key:
2.To set up a Fixed Loop key:
3.To allow the extension be able to use the loop key for answering outside calls:
4.To allow the extension be able to use the loop key for placing outside calls: 
						

							
Loop Keys
DSX Software ManualFeatures◆235
Features
Ringing Line Preference  (page 295)
Ringing Line Preference allows an extension user to answer a call ringing a loop key just by lifting 
the handset.
IntraMail Features
None
Operation
Using Loop KeysIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To answer a call on a loop key:
1.
Listen for ringing and look for the  flashing (red) loop key.
2.Lift the handset.
3.Press the loop key.
• The loop key will light green after you answer.
• If you have Ringing Line Preference, lifting the handset answers the call.
• If you have Automatic Handsfree, you can press the loop key without  first lifting the handset.
To place a call on a loop key:
1.
Lift the handset.
2.Press the loop key. • The loop key will light green.
3.Dial the Line Group code (0-8 for groups 90-98).
a.
For a Switched Loop key:
• Dial the Line Group code (0-8 for groups 90-98).
• Dial the outside number.
b.For a Fixed Loop key:
• Dial the outside number. 
						

							
Meet-Me Conference
236◆Features DSX Software Manual
Meet-Me Conference
Description
With Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each 
party joins the Conference by dialing a Meet Me Conference code. Meet Me\
 Conference lets extension users 
have a telephone meeting — without leaving the office. Users must join the meeting within the Meet-Me 
Conference interval.
The system has two Meet-Me Conference codes (#11 and #12). After a Meet-Me Conference is set up and 
the Meet-Me Conference interval expires, the code used becomes available for a new meeting. Since Meet-
Me Conference is a type of Conference, the system’s Conference capacity determines:
❥The number of users that can join a Meet-Me Conference, and
❥The number of simultaneous conferences. 
The following table shows the Conference capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them\
. Conditions
• None
Default Setting
• Meet-Me Conference enabled.
Programming
1.If yes, leave  1605-02: Meet Me Conference Join Timer  (page 680) at its current setting.
2.If no, adjust 1605-02: Meet Me Conference Join Timer  (page 680) as required.
Other Related Features
Features
The following features also allow different types of multiple party calls:
❥Barge In (Intrusion)  (page 36)
❥Conference (page 89)
❥Group Listen  (page 187)
❥Privacy (page 277)
❥Tandem Calls / Unsupervised Conference  (page 341)
Set up a multiple-party telephone conversation with your co-workers.
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference (total of all Conferences system-wide) 32
Maximum simultaneous conferences 8
Maximum parties in any one Conference (lines and/or extensions) 8
1.After a co-worker hears a Page inviting them to join a Meet-Me Conference, do they have 
enough time to join? 
						

							
Meet-Me Conference
DSX Software ManualFeatures◆237
Features
IntraMail Features
None
Operation
Using Meet-Me ConferenceIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To set up a Meet-Me Conference:
1.
Page parties and announce the Meet-Me Conference code (#11 or #12).
2.Do one of the following. • You and your co-workers must join the conference within the Meet-Me Conference time.
•
INTERCOM fl ashes fast (green) after the  first party joins the Conference; goes out after additional parties join.
a.[Meet Me 11]
[MT11]Select to join Meet Me Conference 11.
b.[Meet Me 12]
[MT12]Select to join Meet Me Conference 12.
To join a Meet-Me Conference:
1.
Listen for paged invitation to join the conference.
2.Press INTERCOM and dial the announced Meet-Me Conference code (#11 or #12).
• You and your co-workers must join the conference within the Meet-Me Conference time.
•
INTERCOM  fl ashes fast (green) after the  first party joins the Conference; goes out after additional parties join. 
						

							
Message Waiting
238◆Features DSX Software Manual
Message Waiting
Description
An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a 
return call. The indication is a flashing 
V-MAIL key and Ring/Message lamp at the called extension. Answer-
ing the Message Waiting automatically calls the extension which left the indication. Message Waiting 
ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss 
calls when their extension is busy or unattended.
An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions 
can leave a Message Waiting at the same extension. If an extension has multiple messages waiting, the user 
can scroll through their Messages Waiting and select a co-worker to call back.
Single Line Telephone Message Waiting
Message Wait  Lamping
The system provides two types of Message Wait lamping at single line telephone ports: High Voltage and 
FSK (Frequency Shift Keying).
❥High Voltage Message WaitingWith High Voltage Message Waiting, the system switches the 150 VDC signal required to light the Mes-
sage Waiting lamps on analog telephones with messages waiting. This type of lamping is typically used on 
conventional 2500 type sets with Message Waiting lamps. Check your system’s single line sets to see if 
they require High Voltage Message Waiting.  High Voltage Message waiting is not available in DSX-40.
❥FSK Message Waiting
The system can alternately provide an FSK signal to light the Message Waiting lamp on an analog tele-
phone. Instead of 150 VDC, FSK Message Waiting uses a modulated carrier signal to control lamping. 
This type of Message Wait signaling is typically used on new, electronic single line sets. Check your sys-
tem’s single line sets to see if they require FSK Message Waiting.
SLT Special Dial Tone
Either type of Message Wait lamping can be used with SLT Special Dial Tone. When SLT Special Dial Tone is 
enabled, an SLT user with messages waiting hears a pulsating Intercom dial tone when they lift the handset. 
Intercom dial tone returns to normal only after the SLT user dials 
*8 to answer  all their Messages Waiting.
Conditions
• A power failure or system reset cancels all Messages Waiting system wide.
Default Setting
• Enabled
For systems without voice mail, leave a Message Waiting request for a return call. 
						

							
Message Waiting
DSX Software ManualFeatures◆239
Features
Programming
1.If yes, in  4101-01: Voice Mail Type  (page 863) enter 0.
- The system can have either Message Waiting or voice mail, not both.
1.If no, in  4101-01: Voice Mail Type  (page 863) enter on of the following:
-
1 for Built-In Automated Attendant
-
2 for IntraMail
-
3 for UltraMail (DSX-80/160 only)
-
4 for external
1.In  2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1403-03: Special Dial Tone for Single Line Set  (page 635) enter Ye s.
3.If no, in 1403-03: Special Dial Tone for Single Line Set  (page 635) enter No.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1403-04: High Voltage Message Waiting Lamp for Single Line Set  (page 636) enter Ye s.
- If both high voltage and FSK Message Waiting are enabled, the system uses FSK.
3.If no, in  1403-04: High Voltage Message Waiting Lamp for Single Line Set  (page 636) enter No.
1.In 2102-01: Class of Service  (page 724), check the extension’s Class of Service level.
2.If yes, in 1403-05: FSK Message Waiting Lamp for Single Line Set  (page 636) enter Ye s.
- If both high voltage and FSK Message Waiting are enabled, the system uses FSK.
3.If no, in  1403-05: FSK Message Waiting Lamp for Single Line Set  (page 636) enter No.
Other Related Features
Features
Call Forwarding  (page 44)
• An extension user cannot leave a Message Waiting at an co-worker that has Call Forwarding Immediate 
(*34) enabled. Pressing 
V-MAIL automatically leaves a message at the forwarding destination instead.
• An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding Busy/No Answer (*32) enabled. Pressing 
V-MAIL automatically leaves a message at the forwarding 
destination instead.
Do Not Disturb  (page 143)
An extension user can leave a Message Waiting at an extension in Do Not Disturb.
Intercom  (page 211)
A user can leave a Message Waiting after placing an Intercom call to a busy co-worker.
Voice Mail  (page 372)
A system can have either voice mail or Message Waiting activated — not both.
Voice Over  (page 385)
An extension user cannot leave a Message Waiting after using Voice Over.
IntraMail Features None
1.Should the system have Message Waiting capability?
2.Should a single line set have special dial tone when a it has a message waiting left?
3.Should a single line set have high voltage Message Waiting (DSX-80/160 only)?
4.Should a single line set have FSK Message Waiting? 
						

							
Message Waiting
240◆Features DSX Software Manual
Operation
Using Message WaitingIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To leave a Message Waiting:
1.
Place Intercom call to a co-worker. • The extension you call can be unanswered, busy, or in Do Not Disturb.
2.Press V-MAIL.
3.Hang up.
To answer a Message Waiting:
1.
Look at your V-MAIL key and Ring/Message Lamp - they should be  flashing (red).
2.Press INTERCOM + V-MAIL.
• The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.
• If the extension you call doesn’t answer, press V-MAIL to automatically leave them a Message Waiting.
• If your 
V-MAIL key and Ring/Message Lamp continue to  flash you have additional messages waiting.
To review your Messages Waiting and select a message for a return call:
1.
Do not lift the handset.
2.Press V-MAIL.
3.When you see MSG xxx:
• Press 
V-MAIL until the extension you want to call displays.
4.When the extension you want to call displays, lift the handset.
5.Press V-MAIL.
• The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.
• If the extension you call doesn’t answer, press V-MAIL to automatically leave them a Message Waiting.