ATT DEFINITY Communications System Generic 3 Instructions Manual

							555-230-204
Issue 3
March, 1996
DEFINITY Communications 
System Generic 3
Feature Description
Graphics © AT&T 1988
Table of 
Contents 
						

							Contents
Issue  3   March 1996iii
Table of Contents i
About This Document lxxiii
nPurposelxxiii
nIntended Audiences lxxiv
nReason For Reissuelxxiv
nHow to Use This Documentlxxiv
nOrganization lxxiv
nSecurity Requirements lxxv
nConventions Used in This Document lxxv
nTrademarks and Service Marks lxxv
nHow to Make Comments About This Document lxxvi
1 Introduction 1-1
nOverview 1-1
nGeneric 3 Version 1 1-3
G3i Version 1 1-3
G3i-Global Version 1 1-4
G3r Version 1 1-4
G3s Version 1 1-6
G3vs Version 1 1-6
nGeneric 3 Version 2 1-7
New Features for Version 2 1-7
nGeneric 3 Version 3 1-7
New Features for Version 3 1-8
nGeneric 3 Version 4 1-8
New Features for Version 4 1-9
nGeneric 3 Notation 1-10
nSecurity Measures 1-13 
						

							Contents
ivIssue  3   March 1996 
Logoff Notification 1-14
Passwords 1-14
Physical Security 1-14
Remote Ad ministration Port 1-15
Trunks 1-15
AUDIX 1-15
Automated Attendant1-16
Call Forwardin g 1-16
Call Vectoring 1-16
Action 1-17
Enhanced Call Transfer1-17
Action 1-18
Remote Ac cess 1-18
Other Features Requiring Security Precautions 1-19
nOrganization of Features 1-20
Organization of Each Feature Section1-20
2 Functional Description 2-1
nOverview 2-1
nVoice Management Overview 2-2
Voice Management Features 2-2
nData Management 2-7
Data Networking 2-10
Data Communications Protocols and Interfaces2-13
ISDN Protocols2-14
Electronic Industries Association (EIA) 2-14
EIA RS-232D2-14
RS-4492-15
RS-3662-15
Digital Communications Protocol (DCP) Interface 2-15
BX.25 Packet Switching Protocol 2-16
nInternational Telecommunications
Union - Telecommunications,
Specifications Sector (ITU-T) Interface 2-20 
						

							Contents
Issue  3   March 1996v
X.25 Packet-Switching Protocol2-20
Wideband Switching2-21
nData Management Features 2-22
nNetwork Services 2-23
Network Services Features 2-23
Private Network Configurations 2-24
Electronic Tandem Network (ETN)2-25
Distributed Communications System (DCS)2-25
Main/Satellite/Tributary2-29
Trunking 2-30
nSystem Management2-34
System Management Features 2-34
System Ad ministration 2-35
Remote Ad ministration 2-36
Technical Service Center (TSC) 2-36
nHospitality Services2-37
Hosp itality Services Features 2-37
nCall Center Services 2-38
Call Center Services Features 2-38
3 Feature Descriptions 3-1
nOverview 3-1
nAAR/ARS Partitioning 3-2
Feature Availability 3-2
Desc ription 3-2
Considerations 3-3
Interactions 3-3
Ad ministration 3-4
Hard ware and Software Requirements 3-4
nAbandoned Call Searc h 3-5
Feature Availability 3-5
Desc ription 3-5
Considerations 3-5 
						

							Contents
viIssue  3   March 1996 
Interactions 3-6
Ad ministration 3-6
Hard ware and Software Requirements 3-6
nAb breviated Dialin g (AD) 3-7
Feature Availability 3-7
Desc ription 3-7
List Types 3-7
List Entries 3-8
Personal Number List Entries 3-8
Group Number and System Numb er 
List Entries 3-9
Enhanced Number List 3-9
List Assignments and Designations 3-9
Privileged Lists 3-10
Special Characters3-10
Access Options 3-11
Programming Personal Lists, Abbreviated
Dialing Buttons and Automatic Dialing Buttons 3-13
Programming Group Lists 3-13
Considerations 3-14
Security Measures 3-15
Interactions 3-15
Ad ministration 3-16
Hard ware and Software Requirements 3-17
nAd d/Remove Skills3-18
Feature Availability3-18
Desc ription 3-18
Feature History 3-19
Considerations 3-19
Interactions 3-19
Ad ministration 3-19
Hard ware and Software Requirements 3-20
nAdministered Connections 3-21
Feature Availability3-21
Desc ription 3-21
Access Endpoints 3-21
Typical Administered Connection Configurations 3-22 
						

							Contents
Issue  3   March 1996vii
Establishment of Administered Connections 3-22
Administered Connection Establishment Retries 3-23
Dropping an Administered Connection3-23
Administered Connection Failure: 
Auto Restoration and Fast Retry 3-24
Interactions 3-25
Ad ministration 3-27
Hard ware and Software Requirements 3-30
nAdministrable Language Displays3-31
Feature Availability3-31
Desc ription 3-31
Feature Disp lays 3-31
Automatic Wakeup3-31
ASAI 3-33
Busy Verification of Stations and Trunks 3-33
Call Ap pearance Designation3-33
Call Detail Record3-34
Call Progress Feed back 3-34
Class of Restriction3-35
Date/Time Mo d e and Formats 3-35
Do Not Disturb (Hotel/Motel feature) 3-37
Expert Agent Selection 3-38
Field  Separator 3-39
Integrated Directory Display Mo de 3-39
ISDN 3-39
Leave Word Calling 3-40
Malicious Call Trac e 3-44
Misc ellaneous Attendant Features 3-45
Caller Information 3-45
Emergency Access to Attendant3-45
Queue Status 3-46
Queue Status Indication3-46
Miscellaneous Call Identifier 3-46
Party Identifiers 3-51
Property Management System Interface3-51
Security Violation Notification 3-53
Stored Number 3-53
Time of Day Routing3-54
Considerations 3-55
Interactions 3-56
Ad ministration 3-56 
						

							Contents
viiiIssue  3   Marc h 1996 
Hard ware and Software Requirements 3-56
nAdministration Without Hardware (AWOH) 3-57
Feature Availability3-57
Desc ription 3-57
Considerations 3-58
Interactions 3-58
Voice Terminal Interactions 3-58
Attendant Interactions3-61
Data Terminal Interactions 3-63
Association/Disassociation of Terminal Feature 
Interactions 3-63
World Class Attendant3-66
Data Mo dules 3-67
Ad ministration 3-68
Hard ware and Software Requirements 3-68
nAdvice of Charge 3-69
Feature Availability3-69
Desc ription 3-69
When Information Is Received3-70
During and End 3-70
End Only 3-70
AOC in CDR Reports3-70
Reporte d Units 3-71
Considerations 3-71
Interactions 3-71
Ad ministration 3-72
Hard ware and Software Requirements 3-72
nAgent Call Handling3-73
Feature Availability3-73
Desc ription 3-73
Agent Log-in and Log-out 3-73
Agent Answering Options 3-75
Automatic Answer 3-75
Manual Answer 3-76
ACD Work Modes 3-76
Agent Request for Supervisor Assistance3-78
ACD Call Disconnecting3-79 
						

							Contents
Issue  3   March 1996ix
Stroke Counts 3-80
Call Work Codes3-81
Forced Entry of Stroke Counts and 
Call Work Codes 3-82
Agent Sizing  (G3V3 a n d later releases) 3-82
Considerations 3-84
Interactions 3-86
Ad ministration 3-87
Hard ware and Software Requirements 3-88
nAlphanumeric Dialing 3-89
Feature Availability3-89
Desc ription 3-89
Considerations 3-89
Interactions 3-90
Ad ministration 3-90
Hard ware and Software Requirements 3-90
nAlternate Facility Restriction Levels (AFRL) 3-91
Feature Availability3-91
Desc ription 3-91
Terminal User Perspective 3-92
Attendant Perspective 3-92
Line Originator Case 3-92
Trunk Originator Case 3-93
Authorization Code Case 3-93
Considerations 3-94
Interactions 3-94
Ad ministration 3-94
Field  Description3-94
Error Messages 3-94
Help Messages3-95
Initial Values3-95
Administration of AFRL Feature Button 3-95
Attendant Class of O perations 3-95
Hardware/Software Requirements 3-96
nAnswer Detection3-97
Feature Availability3-97
Desc ription 3-97
Considerations 3-98 
						

							Contents
xIssue  3   March 1996 
Ad ministration 3-98
Interactions 3-98
Hard ware and Software Requirements 3-98
nAttendant Auto-Manual Splittin g 3-99
Feature Availability3-99
Desc ription 3-99
Considerations 3-99
Ad ministration 3-99
Hard ware and Software Requirements 3-99
nAttendant Call Waiting 3-100
Feature Availability3-100
Desc ription 3-100
Considerations 3-101
Interactions 3-101
Ad ministration 3-102
Hard ware and Software Requirements 3-102
nAttendant Control of Trunk Group Access3-103
Feature Availability3-103
Desc ription 3-103
Considerations 3-104
Interactions 3-104
Ad ministration 3-105
Hard ware and Software Requirements 3-105
nAttendant Direct Extension Selection
With Busy Lamp  Field3-106
Feature Availability3-106
Desc ription 3-106
Standard DXS Tracking with Hundreds 
Select Buttons3-107
Enhanced DXS Tracking 3-108
The Group Display Button3-108
Considerations 3-109
Interactions 3-109
Ad ministration 3-110
Hard ware and Software Requirements 3-110
nAttendant Direct Trunk Group Selection3-111 
						

							Contents
Issue  3   March 1996xi
Feature Availability3-111
Desc ription 3-111
Considerations 3-111
Interactions 3-112
Ad ministration 3-112
Hard ware and Software Requirements 3-112
nAttendant Disp lay 3-113
Feature Availability3-113
Desc ription 3-113
Call-Related Information 3-115
Call Ap pearance Identification3-115
Calling Party Identification 3-115
Called Party Identification3-115
Internal COR 3-115
Call Progress  Feedback 3-116
Call Purpose3-116
Sample Displays 3-118
Considerations 3-119
Interactions 3-120
Hosp itality 3-120
Ad ministration 3-120
Hard ware and Software Requirements 3-121
nAttendant Intrusion (Call Offer) 3-122
Feature Availability3-122
Desc ription 3-122
Considerations 3-122
Interactions 3-122
Ad ministration 3-123
Hard ware/Software Re quirements 3-123
nAttendant Override of Diversion Features 3-124
Feature Availability3-124
Desc ription 3-124
Considerations 3-124
Interactions 3-124
Ad ministration 3-124