ATT DEFINITY Communications System Generic 3 Instructions Manual

							Attendant Display
Issue  3   March 1996
3-117
n — night service — indicates the call was route d to the attendant due to 
night service on a trunk group or hunt group.
na — no answer — indicates an incoming DID call was unanswered for longer 
than the ‘‘no answer’’ timeout value.
p — Call Pickup —  indicates the attendant answered the call via the Call 
Pickup  feature.
pc — Personal Call — indicates the incoming call was placed to the 
attendant’s individual extension, and not to the attendant group.
rt — Returned Call — indicates an attendant-extended call was not answered 
within the administered interval and the call has returned to the console.
qf — Queue Full — indicates  the call has been redirected to this attendant 
(or switch) because the emergency queue is full.
rc — Recall Call — indicates an internal user, active on a call held on the 
console, is requesting attendant assistance.
sc — Serial Call — used in G3i-Global and G3V2 or later release to indicate 
a serial call.
tc — Trunk Control — indicates an internal user attempte d to access an 
attendant-controlled trunk and the call was redirected to the console.
f — Call Forwarding — indicates an internal user has calls forward ed 
automatically to the attendant.
When the Call Coverage feature is active and the attendant is a covering user, 
the following call purpose identifiers are displayed:
s — Send All Calls — indicates the called voice terminal user is temporarily 
sending all calls to coverage.
d — Don’t Answer or Cover — indicates the called voice terminal was not 
answered or the calling system user has sent the call to coverage, or the called 
voice terminal user is not available. This identifier also indicates the called voice 
terminal user has a temporary bridged appearance of the call.
b — Busy — indicates the called voice terminal user is active on a call, and the 
called voice terminal user has a temp orary bridged appearance of the call.
B — Busy — indicates the called voice terminal user is active on a call, and the 
called voice terminal user does not have a temporary b rid ged  appearance of the 
call. All calls to single-line voice terminals that g o to coverage disp lays B.
c — Cover All — indicates the called voice terminal user has had all calls 
redirected to coverage. 
						

							Feature Descriptions
3-118Issue  3   March 1996 
sc — Serial Call — indicates the incoming call is a serial call.
Sample Displays
The attendant console has a one-line 40-character alphanumeric display. Some 
typical disp lays follow:
Internal call originated by the attendant:
a=3602
then
a=       TOM BROWN              3062
or
a=       EXT 3602               3602
Outgoing trunk call originated by the attendant:
b =87843541
Where 8 is the trunk access code and 784-3541 is the numb er dialed.
then
b =    OUTSIDE CALL                  8
or
b =            WATS               101
Where 101 is the trunk access code of the outg oing trunk group.
Incoming trunk call to the attendant:
a =     OUTS IDE  CA LL                  1 02
Where 102 is the trunk access code of the incoming trunk group.
Conference call originated by the attendant:
b =    CONFERENCE  4
Where 4 is the number of conferees. The number does not include the attendant.
Internal call redirected to coverage:
b =      EXT 3174   to   EXT 3077     d 
						

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or
b =      BOB SMITH to  JOYCE THOMAS  d
Where d indicates that Go to Cover was activated by the calling voice terminal 
user.
Incoming trunk call redirected to coverage:
b =    OUTSIDE CALL to  DON SMITH    s
Where s indicates that Send All Calls was activated by the called voice terminal 
user.
Coverage Message Retrieval
IN PROGRESS
then
ME SS A GES  F OR  B ETTY R. SI M S
then
JOE JONES 10/16 11:40a 2 CALL 3124
This message means that Joe Jones called Betty R. Sims the morning of October 
16.  The second message was stored at 11:40 a.m.  Joe wants Betty to call his 
extension number, 3124.
Integrated Directory mode:
CARTER, ANN        3408              3
This display shows the name and extension number as a dministered in the 
system.  The 3 indicates that three buttons were pressed to reach this particular 
display.
Considerations
If the attendant group is administered for system-wide message retrieval, 
attendants can retrieve messages for voice terminal users. Permission to have 
coverage message retrieval must also be administered for the voice terminal 
user. It is not possible for selected attendants to retrieve messages for selected 
voice terminal users.
The display must be in the Normal mode for the attendant to answer incoming 
calls. See 
DEFINITY Communications System Generic 1 and Generic 3 Console 
O peration
, 555-230-700, for details on Incoming Call Identification. 
						

							Feature Descriptions
3-120Issue  3   March 1996 
Interactions
With the Bridged Call Appearance— Multi-Ap pearance Voice Terminal feature, 
a call from the primary extension number or a bridged call appearance of the 
primary extension number is displayed as a call from the primary extension 
number.
Hospitality
When Hospitality Services are optioned, incoming trunk calls that return to the 
attendant after being extend e d by the attendant to a client room do not have the 
standard return call display but show the client name and room numb er along 
with the 
rt Indicator. Client room calls to the attendant that return to the attendant 
after being extend e d to a second client room display the client name and room 
number with a 
ex Reason Indicator.
NOTE:
The ex Reason Indicator does not appear for any other type of call.
Administration
The Attendant Display feature is administered on a per-attendant basis by the 
System Manager.  Administration consists of assigning feature related buttons to 
each attendant console.  The following buttons can be assigned:
nCall Display (optional, used with the Retrieval mo de or the Integrated 
Directory mo de)
nCall Type
nCoverage Message Retrieval
nDate and Time (one button)
nDelete Message (must be assigned if the Coverage Message Retrieval 
button is assigned)
nElapsed Time
nInspect Mode
nIntegrated Directory
nNext Message (must be assigned if the Coverage Message Retrieval 
button is assigned)
nNormal Mo de
nStored Number
nCOR 
						

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Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Feature Descriptions
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Attendant Intrusion (Call Offer)
Feature Availability
This feature is available for all G3 switches.
Description
The Attendant Intrusion (Call Offer) feature enables an attendant to enter an 
existing call on either a multifunction station or analog station to offer a new call 
or message to the called party. Upon intrusion, tone may be a p plied if 
administered. Upon the attendant’s release from the intruded call, the calling 
party’s call is held by the Call Waiting Termination feature for the analog 
intruded-on party or rings on an available line a ppearance for multifunction set. 
The intruded-on party must be on an analog station in order for the Call Waiting 
Termination feature to b e activated.
Considerations
Only attendant users can activate this feature by pressing the intrusion button.
Interactions
The following are interactions with other features:
nIf a station is on a conference call with administered maximum number of 
conferees, the attempt to intrude on the station is d enied.
nIf there is one call already Call Waiting for the intruded-on party, the 
source (split from attendant) party is unable to wait for the intruded party 
using Call Waiting.
nIf a call is established with Data Privacy activate d, the attem pt to intrude 
on the call is denied.
nIf a station in a call is administered with Data Restriction, the attempt to 
intrude on the call is denied.
nIf an attendant attempts to intrude on a call on a station which is a 
forward -to p oint of another station, the intrusion is denied.
nIf an attendant attempts to intrude on a busy station where the station is 
talking to another attendant, the intrusion is denied.
nThe attendant display shows the character l adjacent to wait or busy if 
an intrusion is possible. Otherwise, the display shows wait or busy.
nG3i-Global, G3V2, and later releases provide Attendant Intrusion on 
Satellite PBX stations via TGU/TGE trunks. 
						

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Administration
An Attendant Intrusion button is required at the attendant console. There can be 
only one button per console. If intrusion tone is desired, this must be enabled on 
the ‘‘System Parameter’’ form.
Hardware/Software Requirements
No sp ecial hardware is required for this feature in a stand alone system. 
						

							Feature Descriptions
3-124Issue  3   March 1996 
Attendant Override of Diversion 
Features
Feature Availability
This feature is available with all Generic 3 releases.
Description
Diversion Override enables an attendant to bypass any diversion features 
invoked by and/or associate d with a dialed extension. A diversion feature is any 
feature that, when activated, causes the call to alert at a point d ifferent from the 
dialed station. Specifically, the diversion features are Send All Calls, Call 
Coverage, and Call Forwarding All Calls including cases in which the call alerts 
at the dialed station and is later transferred (as in the case of Busy Don’t 
Answer).
Depressing the OVERRIDE button before originating a call invokes the feature 
and causes the OVERRIDE lamp to light.
If an invalid extension is dialed, the override button lamp gives denial. If the 
CANCEL, R
ELEA SE, or FORCED REL EA SE b utton is d e pressed during dialing, the 
diversion override feature is deactivated. A second depression of the button 
deactivates the feature and extinguishes the lamp. The feature is also 
deactivate d when the call to the dialed extension is terminate d, or if a trunk 
access code is dialed.
A ctivation or d eactivation of the override feature while dialing is permitted.
Considerations
This feature to gether with Attendant Intrusion (Call Offer) feature c an be used to 
get an emergency or urgent call through to a station user.
Interactions
Calls directed to a station on which diversion features are active, which would 
normally cause the call to terminate on another extension, are treated as though 
the diversion features are not active.
Administration
Only one OVERRIDE button is allowed per console. 
						

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Hardware/Software Requirements
No sp ecial hardware requirements exist for this feature. 
						

							Feature Descriptions
3-126Issue  3   March 1996 
Attendant Priority Queue
Feature Availability
This feature is available with all Generic 3 releases. Priority by call type is 
available with G3V4 and later releases.
Description
The Attendant Priority Queue feature handles incoming calls to the attendant 
group or to an individual attendant when the call cannot be imme diately 
terminated to an attendant. These calls are placed in the Attendant Priority 
Queue in an order based on a priority queue level and timestamp associated 
with the call. Calls within the same priority level are served on a first come, first 
serve basis. The calling party hears ringback until the call is answered by an 
attendant. Priority queuing is not transparent over DCS.
Twelve d ifferent categories of incoming attendant calls are defined. Each has a 
designated Attendant Priority Queue level. Although each of these categories is 
given a default level, the user can sp ecify a priority q ueue level for any or all 
categories via a system a dministration function. There  are  twelve priority queue 
levels available.
The category for ‘‘Emergency Call to the Attendant Group’’ always d efaults to the 
highest priority queue level: all other categories default to a lower priority.
A call placed in the Attendant Priority Queue is associated with one of the 
following priority queue cate gories:
nEmergency Call to the Attendant Group - Originated by a station user who 
has dialed the customer- administrable emergency access code.
nAssistance Call to the Attendant Group - Originated  by a station user who 
has dialed the attendant group access code, or originated by a station 
that has the Manual Originating Line Service feature activated.
nAttendant Group Call over a CO/FX/WATS Trunk - An incoming trunk call 
directed to an attendant g roup (this d oes not include trunk calls returned 
to the attendant group after a timeout or some type of deferred attendant 
recall).
nAttendant Group Call over a DID Trunk - Same as previous category 
except for a DID trunk.
nAttendant Group Call over a Tie Trunk - Same as previous category except 
for a tie trunk (dial-repeating or direct types).
nRedirected DID or Redirected ACD Call - A DID or ACD call which times 
out due to ring/no-answer, busy condition (if applicable), or Number 
Unobtainable and is reroute d back to the attendant group.