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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Issue 3 March 1996IN-1 INIndex Numerics 1 Digit Dialing,3-1108 1 Digit Dialing and mixed numbering plan ,3-514 731XH Series Terminals ,3-821, 3-885 7400A Data Modules,3-585 A AAR,3-151, 3-152, 3-155, 3-161, 3-163 analysis,3-164 dialin g ,3-163 routing patterns ,3-166 time of day,3-164 AAR/ARS Partitioning description ,3-2 interactions,3-3 routing patterns ,3-2 uses ,3-3 AAS,3-158 Abandoned call search ,3-5, 3-180 A b breviated Dialing automatic dialing b utton ,3-12 A b breviated dialin g ,3-7 considerations ,3-14 d e sig nat e d u ser,3-13 enhanced ,3-695 enhanced number list ,3-8, 3-695 group number lists,3-8 list access options ,3-11 list types ,3-7 number schemes,3-9 personal number lists ,3-7 programming ,3-13 see also enhanced abbreviated dialing see also hot line service special characters ,3-10 system number list,3-8 Access music-on-hold ,3-915 remote,3-1027 Access codes features ,A-7 trunks,A-7 Access endpoints ,3-21 restoration ,3-21 A c count code dialing-CDR,3-522 ACD ,3-170 abandoned call search ,3-5, 3-180 add/remove skills,3-18 agent call handling ,3-73, 3-176 agent sizing,3-82 agents add/remove skills ,3-18 agent sizing ,3-82, 3-182 answering options ,3-178 call handling ,3-179 d isp lay-lookahead interflow ,3-773, 3-846 Log-in ID ,3-705 lo gin/logout ,3-73 multiple call handling ,3-179 re p ort-BCMS ,3-244 split ,3-150 supervisory assistance ,3-170 announcements ,3-171 answering options,3-75 auto answer ,3-75, 3-178 auto-available sp lit ,3-158 BCMS,3-180 call disconnecting ,3-79 call promptin g ,3-416 call vectoring,3-506 call work codes ,3-81, 3-182 CMS ,3-180 considerations,3-183 dire ct agent calling ,3-181 EAS ,3-702 forc ed ACD calls,3-908 interflow ,3-834 intraflow ,3-834 logical a gent,3-708 login/logout ,3-73 look ahead interflow ,3-846 move agents from CMS,3-898 multiple call handling ,3-905 priority queuing ,3-176 queue status indicators,3-176 requesting supervisor assistance ,3-78 RONA ,3-1008 second announcements,3-174 service observing ,3-180 skills, see EAS split ,3-170 split queuing and announcements ,3-171 split supervisor ,3-170 stroke counts,3-80, 3-182 supervisor assistance ,3-78 VDN of origin announcement ,3-1190 VDNs,3-434 vector controlled splits ,3-182, 3-448 voice message integration ,3-1205 work modes,3-76 after c all ,3-78, 3-177 auto-in ,3-77, 3-177 aux ,3-76, 3-177 manual-in ,3-77, 3-177 with multiple call handling ,3-909 ACD-Auto-Available Split ,3-158 ACW, see ACD work modes
Index IN-2Issue 3 March 1996 A d d log-ins,3-137 A d d/remove skills ,3-18 Adjunct controlled split,RONA ,3-1014 Adjunct/switch a pp lication interfac e,3-482 Administered c onnections ,3-21, 3-63 access endpoints ,3-21 administration,3-27 connection failure ,3-24 Administrable language displays ,3-31 feature displays,3-31 Administration remote ,2-36 wideband switching,3-1257 Administration without hardware ,3-57 attendant interac tions ,3-61 call c overage,3-312 data terminal intera ctions ,3-63 TTI ,3-1140 voice terminal interactions,3-58 Advantage business package ,1-6 Advice of charge ,3-69 AFRL,3-91 Agents add/remove skills ,3-18 agent call handling,3-73 considerations ,3-84 agent sizing ,3-182 answering options ,3-75, 3-178 call handlin g,3-170 display-lookahead interflow ,3-846 log-in & lo g-out ,3-73 log-in ID,3-705 move agents from CMS ,3-898 multiple call handling ,3-179 report-BCMS,3-244 request for supervisor assistance ,3-78 see also ACD split ,3-150 Alerting options-voice terminal ,3-1217 Alerting timer ,3-1163 Alphanumeric dialing,3-89, 3-575 Alrt-agchg button ,3-900 Alternate facility restriction levels ,3-91 AAR,3-152, 3-164 attendant ,3-92 authorization c odes ,3-93 terminal users,3-92 American Society of Composers, Artists, and Producers ,3-915 ANI routing ,3-443, 3-444 with R2-MFC signaling ,3-989 Announcement,3-1000 auto wake-up ,3-221 auxiliary trunk ,3-1001 DS1,3-1001 first ,3-173 forc ed first ,3-172integrated ,3-1001, 3-1002 multiple integrated ,3-1003 recorded ,3-1000 recording,3-1003 second ,3-174 split queuin g ,3-171 VDN of origin,3-1190 Answer detection ,3-97 ARS ,3-203 alternate FRLs,3-91 dialin g ,3-204 digit 1 outpulsing ,3-212 digit analysis,3-210 digit conversion ,3-207 FRL ,3-730 FRL for control of c all routing,3-538 IDDD calls ,3-213 inter-dig it time-out ,3-204 inter-exchange carrier,3-206 NPA insertion/deletion ,3-213 operator assiste d c alls ,3-205, 3-214 routing patterns,3-211 special dialing patterns ,3-204 special service codes ,3-206, 3-214 time of day routing,3-210, 3-1155 ASAI ,3-482 ASAI a ccessed internally measure d data ,3-482 ASAI-a ccessed integrated directory database service ,3-483 flexible billing ,3-483 redirect call,3-483 send DTMF signals ,3-483 ASCAP ,3-915 Associated stations, see Administration without hardware ATMS ,3-218 Attendant auto-manual splitting ,3-99 Attendant call waiting,3-100 Attendant control of trunk group access ,3-103 Attendant direct extension selection with b usy lamp field ,3-106 Attendant direct trunk group selection ,3-111 Attendant display ,3-113 Attendant features auto-manual sp litting ,3-99 auto-start and don’t split ,3-156 busy/warning indicators, trunk group,3-1178 call offer (intrusion) ,3-122 call waiting ,3-100, 3-502 conference,3-557 control of trunk group access ,3-103 dire ct extension sele ction with busy lamp field ,3-106 dire ct trunk group selection ,3-111 display ,3-113 enhanced DXS ,3-108 exclusion,3-967 group display ,3-106 interc e pt treatment ,3-821
Index Issue 3 March 1996IN-3 intrusion,3-122 lockout ,3-967 overrid e of diversion features ,3-124 priority queue,3-126 recall ,3-131 release loop operation ,3-132 room status,3-134 serial calling ,3-138 timers ,3-1163 trunk identification,3-1180 visually impaired attendant service ,3-1198 Attendant recall ,3-131 Attendant release loop operation,3-132 Attendant room status check-in/check-out ,3-134 maid status,3-135 Attendant serial calling ,3-138 Attendant service-centralized ,3-525 Audible message waiting,3-140 Audit trail re ports ,3-677 AUDIX ,3-691 AUDIX interfa ce,3-141, 3-503 Definity AUDIX ,3-142 external AUDIX ,3-143 security,3-144 transfer out of AUDIX & interac tions ,3-147 Authorization codes ,3-151 remote access calls,3-153, 3-1029 with AAR ,3-155 Auto restoration ,3-24 Auto start and don’t split,3-156 see also DEFINITY Communications System Generic 1 and Generic 3 Console Operation, #555-230-700 Auto-answer ,3-159 Auto-available splits ,3-158 Auto-in work modes, see ACD work modes Automated alternate routing, see AAR Automated attendant ,3-424 Automatic alternate routin g, see AAR ,3-155 Automatic c all distribution see ACD Automatic c allback ,3-192 on busy/d oesn’t answer,3-503 Automatic circuit assurance ,3-196 Automatic dialing button ,3-12 Automatic hold, see hold, automatic Automatic incoming call display ,3-201 Automatic intercom ,3-824 Automatic message waiting,3-840 Automatic route selection, see ARS Automatic start ,3-156 Automatic transmission measurement system,3-218 Automatic wakeup ,3-221 Aux-work ,3-76 Availability of features,1-20 AWOH, see Administration without hardware B Barrier codes,3-1029 Basic c all management system ,3-229 Basic rate interface ,3-792 BCCOS,3-746 BCMS ,3-229 acceptable service levels ,3-230 agent report,3-244 agent summary report ,3-248 historical reports ,3-243 RONA,3-1010 split report ,3-251 split status report ,3-232 split summary report,3-257 system printer ,3-1034 system report ,3-257 system status report,3-236 trunk group report ,3-264 trunk group summary report ,3-268 VDN re p ort,3-272 VDN status report ,3-239 VDN summary report ,3-276 Bearer capacity class of service,3-746 Billing number ,3-805 Billing rate chang e ,3-742 Blockin g c onsiderations,3-1255 BN ,3-805 BRI ,3-792 Bridged call appearance extension a dministra ble buttons and lamps ,3-285 multi-appearance terminal ,3-284 considerations,3-286 interactions ,3-287 sample applications ,3-285 single line terminal ,3-296 considerations ,3-298 interactions ,3-299 temporary brid g ed appearance ,3-1128 with data privacy or data restriction ,3-286 zero primary extension call appearances ,3-284 Bulletin board-switc h base d,3-1119 Busy in dic ation/ verification terminals ,3-505, 3-728 terminals and trunks,3-307, 3-728 Busy verification of terminals and trunks ,3-307 Busy, c all forwardin g ,3-401 Busy/ warning in dic ators-trunk group-to attendant ,3-1178 BX.25 ,2-16 BX.25 packet switching protocol,2-16
Index IN-4Issue 3 March 1996 C Call appearance preselection ,3-902 temporary brid ge d ,3-1128 Call by call service selection,3-471, 3-810 considerations ,3-479 incoming call handling ,3-476 services sele ction,3-471 usage allocation ,3-474 Call center services ,2-38 see also ACD Call coverage ,3-312 AWOH stations ,3-57 callback,3-316, 3-566 consult ,3-316, 3-508, 3-564 covera ge answer groups ,3-316 coverage ICI,3-316, 3-567 go to c over ,3-762 interactions ,3-320 options,3-316 path ,3-312 point ,3-312 redirection criteria,3-313 remote call coverage ,3-1033 send all calls ,3-1087 terminating extension group,3-515, 3-1151 VDN in a coverage p ath ,3-318 Call detail recording, see CDR Call forward busy/don’t answer ,3-401 call forwarding overrid e ,3-401 considerations ,3-402, 3-690 end user operation,3-402, 3-690 interactions ,3-403, 3-691 security ,1-16, 3-402, 3-690 Call forwarding all c alls,3-396 call forwarding off net ,3-396 call forwarding overrid e ,3-397 restriction of call forwarding,3-533 security ,1-16 Call forwarding override ,3-397, 3-401 Call management systems see CMS Call offer ,3-122 Call park,3-407, 3-506 answer back ,3-407 see also loudspeaker paging-deluxe Call pic ku p ,3-411 alerting ,3-413 Call prompting ,3-416 applications,3-424 display information ,3-423 vector commands ,3-416 collect X digits,3-417 goto vector ,3-421 goto__if ,3-421messaging split ,3-444 route-to digits ,3-422 route-to number ,3-421 vector processing ,3-423 Call trace, malicious ,3-873 Call type button,3-114, 3-128 Call types ,3-114, 3-128 Call vectoring ,3-434, 3-1008 alternate audio/music source,3-447 ANI routin g ,3-443, 3-444 applications ,3-435 call processing,3-436 CMS ,3-451 considerations ,3-452 DNIS,3-451 EWT routing ,3-443, 3-444 ii-digits routing ,3-443, 3-444 interactions,3-453 PBX t oll fraud ,3-449 rolling asa routing ,3-443, 3-444 security,1-16 see also DEFINITY Communications System Generic 3 Call Vectoring/Expert Agent Selection (EAS) Guide, #555-230-520 look ahead interflow see also ACD split operation ,3-448 VDN calls routin g,3-443, 3-444 VDN of origin announcement ,3-1190 vector commands ,3-439 adjunct routing,3-439 announcement ,3-440 busy ,3-440 check-backup ,3-440 colle ct X digits ,3-441 converse-on split/skill ,3-441 disconnect ,3-442 goto step ,3-443 goto ve c tor ,3-444 messaging ,3-444 queue-to main ,3-445 route-to digits ,3-447 route-to number ,3-446 route-to number with coverage ,3-446 stop ,3-447 wait ,3-447 vector initiated service observing ,3-1093 vector routing tables,3-452 Call waiting attendant ,3-100 DCS,3-631 termination ,3-466 Call work codes ,3-81, 3-182 Callback-automatic,3-192 Caller needs-id entifying ,3-702
Index Issue 3 March 1996IN-5 c alling line identification prefix,3-468 Calling p arty number ,3-805 c alling party number ,3-468 Calling -priority,3-964 CallVisor ASAI ,3-482 applications ,3-498 call types,3-486 capabilities ,3-484 enhancements ,3-482 feature initialization and recovery,3-501 CAS-see centralized attendant service CCITT, see ITU-T CCSA ,3-922 CDR ,3-326, 3-507 access codes dialed & used ,3-362 account c ode dialing,3-362, 3-522 advic e of charge ,3-70 answer supervision ,3-371 attendant c onsole,3-363 authorization c odes ,3-363 bandwidth ,3-364 baud rate limits,3-381 bearer c apability calls ,3-363 call handlin g options ,3-328 call splitting,3-327 calling number ,3-364 capacities ,3-381 condition codes,3-365 data formats ,3-329 dialed number ,3-368 duration,3-369 enhancements for perio dic pulse metering ,3-376 feature fla g ,3-371 forc ed entry of account c odes,3-399, 3-522 FRL ,3-369 incoming circuit ID ,3-374 incoming ring interval duration,3-375 incoming TAC ,3-372 INS mapping ,3-372 interactions,3-382 intra-switc h CDR ,3-327 IXC c od e s ,3-373 node number,3-375 outgoing circ uit ID ,3-376 output d evices ,3-379 packet count,3-376 periodic p ulse meterin g ,3-376 privacy ,3-328 record fields,3-361 record formats ,3-331 resource flag ,3-377 security,3-394 set time and date ,3-329 splitting of CDR records ,3-327 system parameters,3-392 TSC f l a g ,3-378 VDN return d estination ,3-328 vector directory number (VDN),3-379CDR re cord s ,3-381 Centralized attendant service ,3-525 main/satellite service ,3-526 release link trunks,3-525 tones ,3-526 Charge advice ,3-69 Check-in and check-out,3-135, 3-917, 3-969 Class of restriction ,3-115, 3-532, 3-550 ARS/ AAR FRL for call control routing ,3-538 calling & called party restrictions,3-533 EAS ,3-709 facility access trunk test ,3-537 forc ed entry of account c odes,3-535 miscellaneous restrictions ,3-539 restricted call list ,3-537 restriction override,3-537 unrestricted call list ,3-538 use of CORs ,3-533 VDN of origin announcement,3-536 Class of service ,3-551 CMS ,3-170, 3-406, 3-451, 3-898 Code c alling access,3-554 Conference attendant ,3-557 terminal,3-559 Connections, administered ,3-21 Considerations blocking ,3-1255 glare ,3-1254 uniform dial plan ,3-1187 wideband switching,3-1254 Console night servic e ,3-929 Constellation voice/ data terminal support,3-561 Consult ,3-316, 3-508, 3-564 Controlle d restriction ,3-972, 3-1041 Converse vector, RONA,3-1008 Conversion resources ,3-894 COR, see Class of restriction COS-see class of service Cost of outgoing calls ,3-69 Coverage callback ,3-316, 3-566 Coverage incoming call identification,3-567 Coverage path ,3-312 Coverage point ,3-312 CPE alarm,3-568 CPN ,3-805 CPN/ BN to host ,3-808 Customer provid ed alarm,3-568 Customer-provid ed e quipment alarm ,3-568 Cutoff ringer ,3-1064 D Data alphanumeric dialing,3-579 Data call CDR ,3-371
Index IN-6Issue 3 March 1996 Data call predication,3-573 Data call setu p ,3-572 DCP terminals ,3-572 ISDN terminals,3-578 Data collection ,3-425 Data communications protocol ,2-15 Data default dialin g,3-575, 3-645 Data extension buttons ,3-573 Data hotline ,3-588 Data modules 7400A ,3-585 7500B ,3-585 HSL,3-586 Data origination access code ,3-894 Data privac y ,3-590 Data restriction,3-592 Data screen delivery ,3-773 Data terminal dialing ,3-573 Data/ voice terminal-constellation,3-561 Data-only off-premises extensions ,3-594 D-channel b a ckup ,3-738 DCP,2-14, 2-15 DCS alphanumeric display for terminals ,3-596 attendant control of trunk group access,3-599 attendant direct trunk group selection ,3-602 attendant display ,3-604 automatic callback,3-606 automatic circuit assuranc e ,3-608 busy verification of terminals and trunks ,3-610 call c overage,3-612 displays ,3-619 hospitality displays ,3-625 interactions ,3-625 interworking with ISDN PRI ,3-627 station alerting ,3-618 user interface ,3-618 call forwarding all calls ,3-629 call waiting ,3-631 DCS over ISDN-PRI D-c hannel,3-639 NCA-TSC ,3-639 TSC ,3-639 distin ctive rin gin g ,3-633 enhanced DCS,3-701 leave word calling ,3-635 multi-appearance conference/ transfer ,3-637 overview,2-25 trunk group busy/ warning indication ,3-643 DDC & UCD ,3-656 Default dialing, data terminal,3-584, 3-645 Deluxe loudspeaker paging access ,3-864 Dial access to attendant ,3-647 Dial intercom,3-826 Dial plan ,3-649 uniform dial plan ,3-1184 Dial tone detection-see subnet trunkin g Dialed number identification service (DNIS) ,3-453 DialingAAR ,3-163 alphanumeric ,3-575, 3-579 ARS ,3-204 data terminal,3-573, 3-574 default ,3-575, 3-645 keyboard ,3-574 rotary,3-1074 single digit ,3-1108 touch-tone ,3-1167 voice terminal,3-573 Dictation access ,3-1006 DID ,3-662 Digit analysis AAR ,3-164 ARS ,3-210 Digit conversion,3-163, 3-207 Digital multiplexed interface ,3-653 DIOD-international ,3-665 Direct agent callin g,3-181, 3-537, 3-708, 3-776 Direct department calling, see DDC Direc t inward and outward dialing ,3-665 Direc t inward dialing,3-665 Direc tory Retrieving entries that c ontain OPTREX characters ,3-691 Directory numbers multiple listed ,3-913 Direc tory-integrated,3-788 Disable logins & remote a ccess codes ,3-1076 Display attendant ,3-113 DCS ,3-596 incoming calls ,3-201 look ahead interflow,3-854 voice terminal ,3-1220 Distinc tive ring ing ,3-667 ring cycles,3-668 Distributed Communication System ,2-25 Distributed communications system, see DCS DIVA ,3-424 Diversion features ,3-124 DMI ,3-653 DMI support,3-653 DNIS ,3-451 Do not disturb ,3-676 Don’t split,3-156 Drop button operation ,3-509 DS1 access endpoints ,3-674 AVD tie trunks ,3-672 circ uit pack ,3-653 CO- FX- WATS,3-673 DID trunks ,3-674 DMI trunks ,3-673 off premise stations,3-674 remote access ,3-673 tie trunks ,3-672 trunk servic e,3-671 voice grade tie trunks ,3-671
Index Issue 3 March 1996IN-7 DS1 announcements,3-1001 d ual-tone multifrequency. see also R2-MFC signaling DXS button ,3-106 E E1 trunk service,3-680 EAD ,3-695 EAS,3-702 adjunct interactions ,3-713 agent operations ,3-705 applications,3-703 call distribution ,3-707 caller’s display ,3-718 changing skills for a group of agents,3-899 considerations ,3-710 dire ct agent calls ,3-708, 3-710 expert agent selection,3-709 feature interactions ,3-715 logical a gent ,3-708 login ap p lications,3-706 message waiting lamp ,3-712 purpose ,3-702 skills-number of,3-709 skills-type ,3-703 VDN ,3-702 writing vectors,3-704 EDCS ,3-701 EIA interfac e ,3-681 Electronic Tandem Network,2-25 Electronic tandem network ,2-25 Emergency access to the attendant ,3-684 End-to-end signaling,3-689 Enhanced 84xx Display Capabilities ,3-690 Enhanced abbreviated dialin g ,3-695 Enhanced call transfer,1-17 Enhanced DCS ,3-701 Enhanced ICSU ,3-697 ENP,3-726 EP C S ,3-922 EP N ,3-510 ET N,3-922 FRL ,3-730 traveling class mark ,3-730 Expansion port network,3-510 Expert agent selection-see EAS Extended trunk access ,3-721 capacity requirements and constraints,3-721 Extension intercept treatment ,3-822 Extension number portability ,3-726 F FAC,A-7Facility access trunk test ,3-537 Facility and non-facility associated sig naling ,3-738 d-channel backup ,3-738 Facility associated signaling,3-738 Fac ility b usy ind ic ation ,3-728 Fac ility restriction level and travelin g class mark ,3-538, 3-730 Fac ility test calls ,3-735 logoff notification ,1-14, 3-736 FE A C,3-522 Feature access calls ,A-7 Feature access codes ,A-7 First announcement,3-173 Flash timing ,3-1228 Flexible billing ,3-742 rates,3-742 Forced disconnect ,3-175 Forced entry of account c o des ,3-522, 3-535 Forc e d entry of stroke counts & c all work c o des,3-82, 3-182 Forc e d first announcement ,3-172 Forwarding all calls,3-396 FRL ,3-538, 3-730 see alternate FRLs see ARS Fully restricted servic e ,3-538 G G3s advantage business p ackage (ABP) ,1-6 premier business p ackage (PBP) ,1-6 Gateway ISDN,3-808 Generalized route sele ction ,3-745 BCCOS at tandeming or terminating system ,3-750 bearer c apability class of service,3-746 ISDN_PRI BCCOS parameters ,3-748 operation ,3-750 Glare c onsiderations,3-1254 Global ISDN ,3-813 Go to c over ,3-762 Group number lists,3-8 GRS ,3-745 Guest information input/ output ,3-918, 3-974 H Hardware remote administration ,2-36 Hold,3-763 Hold-automati c ,3-766 Hosp itality services ,2-37 automatic wakeu p,3-221 housekeeping status ,3-973
Index IN-8Issue 3 March 1996 MS interfa ce,3-969 Host call id-ISDN ,3-808 Host/adjunct routing ,3-775 Hot line service,3-768 Housekeeping status ,3-973 Hunt group form ,3-707 Hunt group nig ht service,3-926 Hunt groups ACD ,3-170 DDC,3-656 UCD ,3-656 Hunting ,3-770 I IAA, see individual attendant access IAA, see internal automatic answer ICM ,3-772 ICSU ,3-697 Identifying caller need s ,3-702 Idle status, see facility busy indication II-digits routin g ,3-443, 3-444 Inbound call management ,3-772 data screen delivery,3-773 dire ct agent calling ,3-776 host/adjunct call routing ,3-775 integ ration with speech d elivery,3-774 Individual attendant access ,3-780 Information elements ,3-473 Information system network interface,3-784 Integrate d announcements ,3-1000 Integrate d channel service unit, see ICSU Integrate d directory ,3-788 Integrate d services digital network (ISDN) basic rate interface ,3-792 data servic e,3-796 endpoint config urations ,3-793 multipoint configurations ,3-796 terminal indentifier ,3-794 voice/ d ata terminal equipment ,3-795 primary rate interfac e ,3-802 call identification display,3-805 call-by-call sele ction ,3-810 global ISDN ,3-813 host call identification ,3-808 interworks ,3-792 national ISDN-2 ,3-812 SDDN ,3-811 services ,3-805 c all ID display ,3-805 CPN/ BN ,3-808 private networks ,3-809 wideband switching ,3-810Interc ep t treatment ,3-821 attendant ,3-822 recorded announcement ,3-821 station,3-822 Interc om automatic ,3-824 dial,3-826 manual signaling ,3-884 Interface AUDIX ,3-141 BRI ,3-792 DMI ,3-653 EIA,3-681 ISDN ,3-802 ISN ,3-681 property management system (PMS),3-969 Interflow ,3-834, 3-846 see also, ACD Internal automatic answer ,3-828 eligibility ,3-828 G3V3 ,3-828 MERLIN stations,3-828 operation ,3-829 Inter-PBX attendant calls ,3-819 Interworking ISDN-PRI ,3-811 Intraflow ,3-834 see ACD Intraswitch CDR ,3-326 ISDN-BRI ,3-792 data service,3-796 endpoint configurations ,3-793 multipoint c onfigurations ,3-796 terminal identifier,3-794 voice/ data terminal equipment ,3-795 ISDN-PRI ,3-802 call identification display,3-805 call-b y-call selection ,3-810 host call identification ,3-808 interworks,3-792 SDDN ,3-811 services ,3-805 ISDN-PRI D-c hannel DCS over ,3-813 ISDN-PRI interworking ,3-792 ISN interfa ce,3-681 ISN, see Information system network interface ITU-T ,2-20 K Keyboard dialing,3-573
Index Issue 3 March 1996IN-9 L Last number dialed,3-838 LDN ,3-913 Least c ost routin g, see ARS & AAR Leave word c alling ,3-840 storage ,3-840 voice message retrieval ,3-1200 Line lockout,3-845 Line preselection & preference ,3-902 List call-forwarding comman d ,3-397, 3-402, 3-690 Listed dire ctory numbers, multiple,3-913 Lockout-line ,3-845 Logical agent ,3-708 Login & logout agent-see ACD Login ID-extensions ,3-708 Login/logoff reporte d ,3-994 Log in-ID-EAS,3-706 Logoff notification ,1-14 facility test calls ,3-736 remote access,3-1030 Look ahead interflow ,3-846 audible feedback to caller ,3-855 display information,3-854 interflow b a sic s ,3-846, 3-847 receiving switch operations ,3-849 see also ACD call vectoring ,3-506 send ing interflow operations ,3-848 tandem switch operations,3-853 Loudspeaker p ag ing a ccess ,3-861 Loudspeaker p ag ing a ccess-deluxe ,3-864 operations,3-865 page pac paging ,3-865 paging zones ,3-864 see also call park M Maid status,3-134 Main/ satellite/ trib utary,2-29 Malicious call tra ce ,3-873 activation ,3-874 control,3-875 deactivation ,3-875 display ,3-873 Manual exc lusion,3-968 Manual message waiting ,3-882 Manual originating line service ,3-883 Manual signaling,3-884 Manual-in work mode ,3-77 MCT ,3-873 Measurementssystem ,3-1123 traffi c ,3-1123 MERLIN/system 25 terminals ,3-885 731X series terminal support,3-885 internal automatic answer ,3-828 Message collection ,3-426 Message retrieval-voice,3-1200 Message storage-leave word callin g ,3-840 Message waiting audible ,3-140 lamp (EAS) ,3-712 manual ,3-882 notification,3-972 Miscellaneous trunk restriction ,3-1048 Misoperation alertin g ,3-891 Misoperation handling,3-890 analog terminal ,3-890, 3-891 attendant c onsole ,3-892 by call types,3-891 digital terminal ,3-891, 3-892 interactions ,3-893 Mixed numbering,3-1110 Mixed station numb ering ,3-1108 MLDN ,3-913 Modem pooling,3-894 considerations ,3-895 Move a gents from CMS ,3-898 notifying agents of move,3-900 see CMS while staffed ,3-899 Multi-appearance presele ction & preference,3-902 Multi-appearance voice terminal-bridged call a ppearance ,3-284 Multiple call handling,3-905 applications ,3-905 example ,3-908 forc ed,3-906 interactions ,3-910 many forc ed ,3-908 on request,3-906 one force d ,3-906 one per skill ,3-907 work mode interac tions,3-909 Multiple inte grated announcements ,3-1003 Multiple listed dire ctory numbers ,3-913 Multiple music on hold,3-1132 Multiple split queuing ,3-512, 3-707 Multiple-line dialing ,3-575 MultiQuest 900 Vari-A-Bill servic e,3-742 Music-on-hold access ,3-915 N Names registration,3-917, 3-974 call c overage ,3-919 check in/ check out ,3-917
Index IN-10Issue 3 March 1996 format,3-918 guest information input/ output ,3-918 National ISDN-2 ,3-812 Needs, c aller, indentifying,3-702 Network access private ,3-922 public,3-924 NFAS ,3-738 Night console service ,3-929 Night service,3-512 hunt group ,3-926 night c onsole ,3-929 night station service,3-931 trunk answer any station ,3-935 trunk group ,3-937 trunk group & hunt group,3-932 Night station service ,3-931 No answer call timer ,3-1164 Non-associated station, see administration without hard- ware Non-facility assoc iated signaling ,3-738 O Off premises station,3-940 One-button transfer to data ,3-578 OPS,3-940 Options-call coverag e ,3-316 OPTREX ,3-690 Origination restriction, voice terminal,3-1056 Outgoing trunk queuing ,3-512 Outgoing trunk to trunk transfer ,3-1170 Outward dialing (DIOD)-international,3-665 Outward restriction voice terminal ,3-1057 P Page PAC paging,3-865 Paging access-deluxe loudspeaker ,3-864 Paging access-loudspeaker ,3-861 Paging zones,3-864 Partitioning-ARS/AAR ,3-2 Password security ,1-14 PBX,1-6 PBX toll fraud, call vectoring ,3-449 PC interface ,3-942 applications and benefits,3-944 configurations ,3-942 user operations ,3-947 PC/ PBX connections,3-955 PCOL ,3-512, 3-957 Personal c entral office line (PCOL) ,3-957 Personal c omp uter/ PBX connection,3-512, 3-955 Personal numb er lists ,3-7Personalized ringing ,3-960 Phantom stations ,3-57 PMS ,3-969 Pooled modem circuit pack,3-894 Power failure transfer ,3-962 Prefixed extensions ,3-1108 Premier business package (PBP),1-6 Printer, system ,3-1034 Priority by call typ e ,3-128 Priority calling,3-964 Priority queue-attendant ,3-126 Priority queuing ,3-176 PRI-see ISDN-PRI Privacy attendant lockout ,3-967 manual exclusion,3-968 Private network access ,3-922 Property management system interface ,3-969 automatic wake-u p,3-221 check in/ check out ,3-973 controlled restrictions ,3-972 guest information,3-974 housekeeping status ,3-973 message waiting notification ,3-972 names registration,3-974 room change ,3-974 Public network a ccess ,3-924 Public restriction-voice terminal,3-1058 Pull transfer ,3-979 Q QSIG global networking,3-981 interactions ,3-984 restricting identification information ,3-982 supplementary services,3-982 call forwarding ,3-983 interac tions ,3-984 diversion ,3-983 id entific ation services ,3-982 interac tions ,3-984 transfer ,3-983 interac tions ,3-985 Queue status indicators ,3-176, 3-986 Queuing priority ,3-176 ringback,3-1061 R R2-MFC signaling,3-989 ANI supported,3-989 Recall dialing-see last number dialed