ATT DEFINITY Communications System Generic 3 Instructions Manual

							Introduction
1-26Issue  3   March 1996 
1. Available when DCS software is p urchased.
Table 1-6. Feature Availability — Continued
Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
DCS Ove r IS DN-PRI  D-Channel N/A O
1N/A O1O1O1
DCS Trunk  Group  Busy/Warning  
IndicationN/A O1N/A O1O1O1
Default Dialing S S S S S S
Dial Ac cess to Attendant S S S S S S
Dial Plan S S S S S S
Digital Multiplexed Interface S S S S S S
Direct Department Calling (DDC) and  
Uniform Call Distribution (UCD)SSSSSS
Direct Inward Dialing (DID) S S S S S S
Direct Inward and Outward Dialing 
(DIOD) — InternationalSSSSSS
Direct Outward Dialing (DOD) S S S S S S
Distinc tive Ringing S S S S S S
Do Not Distur b S S S S S S
DS1 Trunk Service S S S S S S
E1 Trunk Service V2 V2 V2 V2 GD V2
EIA Interface S S S S S S
Emergency Ac cess to the Attendant S S S S S S
En ha n c e d  DCS (EDCS) V2 V2 V2 V2 G D V2
End-to-End Signaling V2 V2 V2 V2 GD V2
Expert Agent Selection N/A V2† N/A V2† V2† V2†
Extension Number Portability V2 V2 V2 V2 V2 S
Exte nde d  Tru nk Ac c e s s V2 V2 V2 V2 V2 S 
						

							Organization of Features
Issue  3   March 1996
1-27
1. Available when ISDN-PRI software is purchased for public and private networking.
2. Available when the Basic Call Center Option is purc hased.
3. Available when ACD software is purchased.
Table 1-6. Feature Availability — Continued
Feature G3vs ABPG3vs 
PBP G3s ABP G3s PBP G3i G3r
Facility and Non-Facility Associated 
SignalingN/A O
1N/A O1O1O1
Facility Busy Indication S S S S S S
Facility Restric tion Levels (FRLs) S S S S S S
Fa c i l i t y  Te s t  C a l l s S S S S S S
Flexible Billing V4/O V4/O V4/O V4/O V4/O V4/O
Forced Entry of Account Codes N/A O N/A O O O
Forced Password Aging V3 V3 V3 V3 V3 V3
Generalized Route Selection N/A O
1N/A O1O1O1
Go to Cover S S S S S S
Hold S SS SSS
Hold—Automatic V2 V2 V2 V2 GD S
Hot Line Service S S S S S S
Hunting S SS SSS
Inbound Call Management N/A O N/A O O O
Individual Attendant Access S S S S S S
Information System Network (ISN) 
InterfaceSSS SSS
Integrated Directory S S S S S S
Integrated Services Digital Network 
— Basic Rate InterfaceN/A N/A S S S S
Integrated Services Digital Network 
— Primary Rate InterfaceN/AON/A OOO
Intercept Treatment S S S S S S
Intercom — Automatic S S S S S S
Intercom — Dial S S S S S S
Internal Automatic Answer S S S S S V2
Inter-PBX Attendant Calls S S S S S S
Intraflow and  Interflow O
2O3O2O3O3O3
Last Number Dialed S S S S S S 
						

							Introduction
1-28Issue  3   March 1996 
1. Available when the Voice Mail A pp lication Support Option is purchased.
2. CMS is optionally available as an adjunct. Move Agents from CMS is only availab le if CMS is
selec ted .
Table 1-6. Feature Availability — Continued
Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
Leave Word Calling O
1SO1SSS
Line Loc kout S S S S S S
Look Ahead  Interflow N/A O N/A O O O
Lou dsp eaker Pagin g Access S S S S S S
Loudsp eaker Paging  Access — Deluxe S S S S S S
Malicious  Call Trace V2 V2 V2 V2 V2 S
Manual Message Waiting S S S S S S
Manual Originating Line Service S S S S S S
Manual Signaling S S S S S:S
MERLIN./System 25 — Voi ce Terminal 
Sup p ort (731xH Series)SSSSSV2
Mo d e m Po ol in g S S S S S S
Move Agents from CMS O
2O2O2O2O2O2
Multi-Appearance Preselection and 
Pre fer en c eSSSSSS
Multiple Call Handling V3/O V3/O V3/O V3/O V3/O V3/O
Multiple Listed Directory Numbers S S S S S S
Music-on-Hold Ac cess S S S S S S
Names Registration S S S S S S
Network Access — Private S S S S S S
Network Access — Public S S S S S S
Night Service — Hunt Group S S S S S S
Night Service — Night Console Service S S S S S S
Night Service — Night Station Service S S S S S S
Night Service — Trunk Answer from Any 
Sta ti onSSSSSS 
						

							Organization of Features
Issue  3   March 1996
1-29
Table 1-6. Feature Availability — Continued
Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
Night Service — Trunk Group S S S S S S
Off-Premises Station S S S S S S
PC Ap p lication Software Translation 
Exchange (PASTE)V4 V4 V4 V4 V4 V4
PC Interface S S S S S S
PC/P BX Con ne c t ion S S S S S S
Personal Central Offi ce Line (PCOL) S S S S S S
Personalized Ringing S S S S S S
Power Failure Transfer S S S S S S
Priority Calling S S S S S S
Privacy — Attendant Lockout S S S S S S
Privacy — Manual Exclusion S S S S S S
Property Management System Interface S S S S S S
Pull Transfer V2 V2 V2 V2 GD V2
QSIG Global Networking V2 V2 V2 V2 V2 V2
Queue Status Indications S S S S S S
Recall Signalin g S S S S S S
Recent Change History S S S S S S
Recorded Announcement S S S S S S
Recorded Telephone  Dictation  Access S S S S S S
Redirection On No Answer (RONA) V2 V2 V2 V2 V2 V2
Remote Access S S S S S S
Report Scheduler and System Printer S S S S S S
Restric tion — Controlle d S S S S S S
Restric tion — Fully Restric te d Service V2 V2 V2 V2 GD S
Restric tion — Miscellaneous Terminal S S S S S S
Restric tion — Miscellaneous Trunk S S S S S S 
						

							Introduction
1-30Issue  3   March 1996 
1. Available when the System Measurements Option p ackage or the Basic Call Center Option
package is purchased.
Table 1-6. Feature Availability — Continued
Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
Restric tion — Toll S S S S S S
Restric tion — Voice Terminal — Inward S S S S S S
Restric tion — Voice Terminal — Manual 
Terminatin g LineSSSSSS
Restric tion — Voice Terminal — 
OriginationSSSSSS
Restric tion — Voice Terminal — 
Outwar dSSSSSS
Restric tion — Voice Terminal — Pub lic V2 V2 V2 V2 GD V2
Restric tion — Voice Terminal — 
TerminationSSSSSS
Ring ba ck Queuing S S S S S S
Ringer Cutoff S S S S S S
Ringing — Abbreviated and  Delayed V4 V4 V4 V4 V4 V4
Rotary Dialing S S S S S S
R2- MF C V2 V2 V2 V2 GD V2
Security Violation Notification (SVN) S S S S S S
Send All Calls S S S S S S
Senderized Operation S S S S S S
Service Observing S S S S S S
Single-Digit Dialing and Mixed Station 
NumberingSSSSSS
Stra i g htforward Outward Completion S S S S S S
Subnet Trunking S S S S S S
Switch Based  Bulletin Board V3 V3 V3 V3 V3 V3
System Measurements O
1SO1SSS
System Status Rep ort S S S S S S
Temporary Bridged Appearance S S S S S S
Tenant Partitioning V4/O V4/O V4/O V4/O V4/O V4/O
Terminal Translation Initiation V2 V2 V2 V2 V2 S
Terminatin g Extension Group S S S S S S 
						

							Organization of Features
Issue  3   March 1996
1-31
1. Available with ARS or Private Network A ccess (PNA) software.
2. Timed Reminder and Attendant Timers held c all timer transfer to ‘‘aatd.’’ Standard in
G3vs/G3sABP, G3vs/G3sPBP,  G3i, and G3r.
3. Transfer Outgoing Trunk to Outgoing Trunk is not available with G3vs/G3s ABP.
Table 1-6. Feature Availability — Continued
Feature G3vs ABP G3vs PBP G3s ABP G3s PBP G3i G3r
Through Dialing S S S S S S
Time of Day Routin g O
1O1O1O1O1O1
Timed Reminder and Attendant 
Ti me r sS2S2S2S2S2S2
To u c h-T on e  Dia li n g S S S S S S
Transfer S S S S S S
Transfer Outgoing Trunk to Outgoing 
Tru nkV2
3V2 V23V2 V2 S
Traveling Class Marks (TCMs) N/A O N/A O 0 0
Trunk Flash S S S S S S
Trunk Group Busy/Warning Indicators 
to AttendantSSSSSS
Trunk Identification By Attendant S S S S S S
Trunk-to-Trunk Transfer S S S S S S
Uniform Dial Plan (UDP) N/A O N/A O O O
Unrestricted Uniform Dial Plan (UDP) NA V2 NA V2 V2
VDN of Origin Announ cements V3 V3 V3 V3 V3 V3
Visu al ly Im p a ire d A tte n d an t Services 
(VIA S)V2 V2 V2 V2 G D V2
Voice Message Retrieval S S S S S S
Voice Response Integration V2† V2† V2† V2† V2† V2†
Vo i c e T e r m i na l  A l e r t i n g  O p t i o n s V2 V2 V2 V2 V2 V2
Voice Terminal Disp lay S S S S S S
Vu Sta t s V3 V3 V3 V3 V3 V3
Wi d e ban d  Swit c h in g V2† V2 † V2 † V2† V2† V2 †
World Class Core BRI V4 V4 V4 V4 V4 V4
Wo r l d  C l a s s To n e  D e t e c t i o n V2 V2 V2 V2 G D V2
Wo r l d  C l a s s To n e  G e n e r a t i o n V2 V2 V2 V2 G D V2 
						

							Issue  3   Marc h 19962-1 
2
Functional Description
Overview
This chapter describes the DEFINITY switch features, functions, and services, 
and p resents these capabilities classified into six categories: Voice 
Management, Data Management, Network Services (including World Class 
Routing), System  Management,  Hospitality Services, and Call Center Services. 
Each group of functions and services, including a listing of associated features, 
is described separately in a section of this chapter.
See Chapter 3 for detailed information on individual features. (The feature 
descriptions in Chapter 3 are arranged in alphabetical order.)
NOTE:
It is useful to consider the features and functions from the perspective of 
the following functional views: System View, Call Center View, PBX-to-Host 
View, Voice Processing View, Network View (including World  Class 
Routing), System  Management View, Desktop View, Hospitality View, and 
Supp ort View. Some features and functions support several of these views, 
so the views should not be seen as discrete categories for listing features 
and functions. For  a description of the system organized from a functional 
perspective, see 
An Introduction to DEFINITY. Communications System 
Generic 3
, 555-230-020. 
						

							Functional Description
2-2Issue  3   March 1996 
Voice Management Overview
The Voice Management features try to meet the individual communications 
needs of everyone in the system.  As the individual needs change, the assigned 
features can also be changed. The Voice Management features provide many 
important services with benefits such as saving time and making calling more 
convenient.
Voice Management Features
The following features are associated with Voice Management:
nAbbreviated Dialing
nAlternate Facilities Restriction Levels
nAttendant Auto-Manual Splitting
nAttendant Call Waiting
nAttendant Control of Trunk Group Access
nAttendant Direct Extension Selection With Busy Lamp Field
nAttendant Direct Trunk Group Selection
nAttendant Display
nAttendant Intrusion (Call Offer)
nAttendant Override
nAttendant Priority Queue
nAttendant Recall
nAttendant Release Loop Operation
nAttendant Serial Callin g
nAudio Information Exchange (AUDIX) Interface
nAudible Message Waiting
nACD - Auto-Available Split
nAuto-Start/Don’t Split
nAutomatic Callback
nAutomatic Incoming Call Disp lay
nAutomatic Transmission Measurement System (ATMS)
nAuthorization Codes
nAutomatic Callback
nAutomatic Incoming Call Disp lay
nBrid ged Call Ap pearance — Multi-Ap pearance Voice Terminal 
						

							Voice Management Overview
Issue  3   March 1996
2-3
nBrid ged Call Ap pearance  — Single-Line Voice Terminal
nBusy Verification of Terminals and Trunks
nCall By Call Service Selection
nCall Coverage
nCall Forwarding All Calls
nCall Forward Busy/Don’t Answer
nCall Park
nCall Pickup
nCall Waiting Termination
nCDR Account Code Dialing
nCentralized Attendant Service
nClass of Restriction
nClass of Service
nCode Calling Access
nConference — Attendant
nConference — Terminal
nConsult
nCoverage Callback
nCoverage Incoming Call Identification
nDial Access to Attendant
nDial Plan
nDirect Department Calling and Uniform Call Distribution
nDirect Inward Dialing
nDirect Outward Dialin g
nDistinctive Ringing
nEmergency Access to the Attendant
nFacility Busy Indication
nGo To Cover
nHold
nHold - Automatic
nHot Line Service
nHunting
nIndividual Attendant Access 
						

							Functional Description
2-4Issue  3   March 1996 
nIntegrated Directory
nIntegrated Services  Digital  Network — Basic Rate Interface (ISDN-BRI)
nIntercept Treatment
nIntercom — Automatic
nIntercom — Dial
nInternal Automatic Answer (G3i)
nInter-PBX Attendant Calls
nLast Numb er Diale d
nLeave Word Calling
nLine Lockout
nLoudspeaker Paging Access
nLoudspeaker Paging Access — Deluxe
nManual Message Waiting
nManual Originating Line Service
nManual Signaling
nMERLIN/System 25 Voice Terminal Sup p ort — 731xH Series
nMisoperation Handling
nMulti-Appearance Preselection and Preference
nMultiple Listed Directory Numbers
nMultiple Music-on-Hold
nMusic-on-Hold Access
nNight Service — Hunt Group
nNight Service — Night Console Service
nNight Service — Night Station Service
nNight Service — Trunk Answer From Any Station
nNight Service — Trunk Grou p
nPersonal Central Office Line
nPersonalized Ringing
nPower Failure Transfer
nPriority Calling
nPrivacy — Attendant Lockout
nPrivacy — Manual Exc lusion
nRecall Signaling