ATT DEFINITY Communications System Generic 3 Instructions Manual

							VDN of Origin Announcement (VOA)
Issue  3   March 1996
3-1195
nConference
If an agent receives a call and then conferences in  additional stations, 
any station on the connection can replay the message using the VOA 
Repeat button. Only the person using the button is able to hear the 
message unless the call is b eing service observed. In such case, the 
service observer also hears the message.
nConverse Split
A converse-on split is a split used in a  converse-on vector step. When a 
converse-on vector step is executed, VOA is not applied. After returning 
to the ve ctor, the call can route-to a station or VDN where the answering 
agent will receive VOA (as if the converse-on step had not been 
encountered). Also, the final routed-to a gent can replay the 
announcement if the a gent has a VOA Repeat button administered.
nCoverage
VOA applies to Coverage paths.
nData Restriction
The Data Restriction feature prevents tones from being a p plied to line or 
trunk circuits during a data call. The VDN of Origin announcement is not 
played for data restricted calls.
nDirect Agent Calling
Direct Agent Calling allows a vector to route-to a particular ACD agent 
and have the call treated as an ACD call. The VDN of Origin 
announcement applies to the Direct Agent calls only if  the calls reach the 
agent through vector processing. Direct Agent calls from a voice terminal 
on a switch do not encounter a VDN and therefore c annot cause a VDN of 
Origin Announcement to be played.
nEnhanced Automatic Wake-up
If you are also using the G3V3 enhancements to Automatic  Wake-up with 
integrated announcements, these two features can contend for use of the 
integrated announcement ports.  VDN of Origin Announcements have 
priority over Automatic Wake-Up  announcements.
nExpert Agent Selection (EAS)
When you are using EAS, the COR option for the logical agent determines 
the assignment of VDN of Origin Announcements for each particular 
extension. EAS uses the COR of the logical  agent instead of the COR for 
the terminal being used by the agent.
nHome Ag ent
An initial VDN of Origin Announcement can be assigned to a Home Agent 
port on the switch. However, because home agents require a dial access 
code (DAC) to reach features and because the ability to replay a VDN of 
Origin Announcement does not use a DAC, the VOA Re peat key function 
is not available to a Home Agent user. 
						

							Feature Descriptions
3-1196Issue  3   March 1996 
nHunt Groups
VDN of Origin announcements apply to calls routed to a hunt group. If this 
occurs, the COR for extension associated with the answering station 
determines whether the station can  receive a VDN of Origin 
announcement. If the answering station has a VOA Re peat button, the 
agent can use it to replay the message.
nLookahead Interflow
VDN of Origin Announcements apply only to the switch on which the VDN 
is defined. If a call interflows to another switch,  the VDN of Origin 
announcement is lost. You c a n provide some level of transparency by 
having the interflow to the other  switch access a VDN with the same VDN 
of Origin Announcement. Note that interflow to another switch does pass 
on the  display information.
nRedirection on No Answer (RONA)
Calls that are not answered before the RONA timer expires are requeued 
to await another available agent. The timer stops when an agent answers 
the call. If the requeues are a result of the RONA timer expiring, the VDN 
of Origin Announcement applies to the call at the time an agent finally 
answers the call.
nService Observing
Service Observing allows an observer to bridge on to ACD agent calls. 
The system treats the call as a conference connection.  Therefore, the 
service observer can press the VOA Repeat button to replay the VDN of 
Origin Announcement, and only  the service observer hears the 
announcement. However, if any other party on the call presses the VOA 
Repeat button, both the user and the service observer hear the 
announcement.
nSupervisor Assist
If an agent receives a call and then requests supervisor assistance and 
conferences in the supervisor, both the agent and the supervisor can use 
their VOA Repeat button to replay the message. Only the person who 
presses the button hears the message.
nTransfers
If an agent receives a VDN call and subsequently transfers the call, the 
receiving station can use the VOA Re peat b utton to replay the message.
nVOA Distribution
If several VOA announcements are used, or if long VOA announcements 
are used, it is possible that a delay may occur between the zip tone and 
the announcement. On pre-G3V4 units, it may be possible to install an 
auxiliary announcement device on the AUX p ort. An AT&T 15A unit c an be 
used in most a p plications. Also, if the system is a G3V3 or lower, it may be  
						

							VDN of Origin Announcement (VOA)
Issue  3   March 1996
3-1197
better to upgrade the system to a G3V4. The G3V4 provides multiple 
announcement circ uit packs to help prevent the announcement delays. 
Contact your AT&T representative for more information.
Administration
VDN of Origin Announcements feature must b e enabled on the 
“ System-Parameters Customer-Options”  form.  Vectoring must also be enabled.
If you want the attendants and agents to b e able to replay VDN of Origin 
Announcements, you must administer a VOA Repeat feature button for the 
appropriate terminals. This is done using the “Attendant Console” form and the 
specific “Voice Terminals Station”  forms.
Because agent ability to receive announcements is based on their COR, you 
must use the “ Class of Restriction” form to administer VDN of Origin 
Announcements for each COR you want to receive the announcements.
Each announcement must be administered on the “Recorded Announcements” 
form. You can administer aux-trunk types  with queue, without q ueue, and with 
barge-in. You can  also administer inte grated types with queue and without  
queue. Analog and integrated repeating announcement types are not allowed for 
VO A.
Because VDN of Origin Announcements are associated with  VDNs, you must 
administer announcement numb ers on the “Vector Directory Number” form. A 
VDN of Origin Announcement can be assigned to any number of VDNs, but a 
single VDN can have, at most, one VDN of Origin Announcement.
Hardware and Software Requirements
This feature requires the following circuit packs: TN7417,  TN763C, or TN763D 
auxiliary trunk for announcement  devices, and/or the TN750B or higher 
integrated announcement boards for internal announcements.
The feature can operate on any attendant terminal and any other voice terminal. 
If you want to use the VOA Re peat button, the voice terminals must be equipped 
with feature buttons. Because of the short length of the announcements, agents 
should use speakerphones or headsets.
Vectoring and VDN of Origin Announcements must b e enabled. 
						

							Feature Descriptions
3-1198Issue  3   March 1996 
Visually Impaired Attendant Service 
(VIAS)
Feature Availability
This feature is available with G3i-Global, all Generic 3 V2, and later releases. 
Description
Provides voice fee d back to a visually impaired attendant in either Italian or British 
English.  Each voice phrase is a sequence of one or more single voiced 
messages.
Six new attendant buttons are defined for the VIAS feature:
nVisually Impaired Service Activation/Deactivation Button: This b utton  
activates or deactivates the feature for the console from which it was 
pressed.  When VIAS is activated, an indicator lamp lights next to the 
button.  In a d dition, all ringers which were disabled (for example, recall, 
incoming calls, and so on) are enabled.
nConsole Status Button: This button allows the visually impaired  attendant 
to d etermine whether the console is in Position Available or Position Busy 
state, whether the console is a night  console, the status of the attendant 
queue, and the status of system  alarms.
nDisplay Status Button: This b utton allows the visually imp aired attendant to 
determine what is shown on the console display.   Not all display features 
are supported by VIAS. Class of restriction information, p ersonal names, 
and some call purposes ar not supported.
nLast O peration Button: This button voices the last operation performe d.
nLast Voiced Message Button: This button allows the visually imp aired 
attendant to retrieve the last voiced message.
nDirect Trunk Group Selection Status Button: This button allows the visually 
impaired attendant to obtain the status of an attendant  monitored trunk 
group.
The visually impaired attendant may use the Inspect mode locate each button 
and determine the feature assigned to each without actually executing the 
feature.  To d o this, the attendant presses the Inspect button and then presses 
each button in turn and listens to the voiced information about it.  Afterward s, the 
attendant presses the Normal button to end Inspect mode. 
						

							Visually Impaired Attendant Service (VIAS)
Issue  3   March 1996
3-1199
Considerations
Some changes on the attendant console are automatically voiced,  for example,  
alarms reported, night service activated, and call threshold reached.
After system initialization, VIAS is not automatically activated. After a warm restart 
operation, VIAS remains activated if it was already activated.  After recovery and 
cold restart o perations, VIAS is not automatically activated even if it was 
activated before the recovery or restart attempt.  Finally, whenever the attendant 
console goes to a busyout state and VIAS is activated, VIAS is automatically 
deactivate d.
Interactions
When VIAS is activated, Auto Start is always enabled. The attendant c an activate 
the Don’t Split feature as normal if VIAS is activated, however, the
Don’t Split feature, if currently activated, is automatically deactivated when the 
attendant deactivates VIAS.
Administration
VIAS is turned off by d efault. Before an attendant can use the Activate/Deactivate 
button, or  any of the VIAS buttons, these b uttons must be administered with the 
“Attendant Ad ministration”  form.
Hardware and Software Requirements
This feature requires at least one Speech Processor circ uit pack to be installed 
into a system port carrier since VIAS capabilities are performe d with speech 
synthesis messages voiced to the attendant. The Unite d States  speech 
processor circuit pack does not support VIAS. 
						

							Feature Descriptions
3-1200Issue  3   March 1996 
Voice Message Retrieval
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows attendants, voice terminal users, and remote access users to retrieve 
LWC and Call Coverage messages in the form of a voice output. Voice choices 
are UK and US English and Italian; these choices depend on the voice synthesis 
circuit pack provided.
Voice Message Retrieval is used only for the retrieval of messages. It can  be 
used to retrieve a user’s own messages or to retrieve messages for another user. 
However, a different user’s messages can only be retrieved by a user at a voice 
terminal or attendant console in the associated coverage path, by an 
administered systemwide message retriever, or by a Remote Access user when 
the extension numb er and associated security code are known.
Messages are protected by restricting unauthorized users from retrieving 
messages.  A Lock function restricts a voice terminal and an Unloc k function 
releases the restriction.  The Lock function is activated by dialing a systemwide 
access code.  The Lock function is canceled by dialing a systemwide access 
code and then an Unlock security code unique to the voice terminal.  These 
functions apply only to the voice terminal where the operation is performed.  The 
systemwide access codes and security code used for the Lock and Unlock 
functions are the same as those used for LWC message retrieval by display.  A 
status lamp can be assigned to show the locked or unlocked status of a terminal.
Voice Message Retrieval is activated by dial access code. Separate access 
codes are used for Message Retrieval and Coverage Message Retrieval 
(someone else’s messages). Voice Message Retrieval is activate d as follows:
nTo retrieve one’s own messages:
Dial the access code for Voice Message Retrieval of LWC messages. 
Then, dial a # sign to indicate that the extension whose messages are to 
be retrieved is the dialing extension, or enter a specific extension and 
corresponding password (same as the security code used for the Lock 
and Unlock functions).
nTo retrieve someone else’s messages:
Dial the access code for Voice Message Retrieval of Call Coverage 
messages, followed by the extension of the user (within the same 
coverage path) whose messages are to be retrieved.
After Voice Message Retrieval has b een activated, message retrieval may not be 
allowed for the following reasons: 
						

							Voice Message Retrieval
Issue  3   March 1996
3-1201
nSpeech Synthesizer circuit pack fails or all voice channels are busy — 
Reorder tone is provided.
nAn attempt is made to retrieve a message for a user not in the same 
coverage path or an invalid password has been entered — ‘‘Message 
Retrieval Denied’’ is heard and the user is disconnected.
nMessage retrieval for the terminal whose messages are to be retrieved is 
locked — ‘‘Message Retrieval is locked’’ is heard and the user is 
disconnected.
nNo message is heard within 10 seconds — ‘‘Press 4 for help’’ is heard and 
if no messages are heard within another 10 seconds, the user is 
disconnected.
When Voice Message Retrieval has successfully been activated, voice 
messages are heard  as follows:
nIf no messages are left, one of the following is heard:
— ‘‘No messages for [abc]’’ — where [abc] are the initials associated 
with the user whose messages are to b e retrieved
— ‘‘No messages for extension [ xxxxx]’’ — where [ xxxxx] is the 
extension numb er when no name is associated with the user whose 
messages are to be retrieved
nIf one message, or more, is left, one of the following is heard:
— ‘‘[n] messages(s) for [abc]’’ — where [n] is the number of 
messages left for the user whose messages are being retrieved
— ‘‘[n] messages(s) for [xxxxx]’’
— ‘‘Messages for [abc]’’ — when an AP is provided
— ‘‘Messages for [xxxxx]’’ — when an AP is provided
When a user’s initials are given in a voice message, as previously desc ribed, the 
initials are compute d in the ‘‘first name(s) followed by last name’’ order.  If a 
single name (Brown, for example) is administered, the entire name is spelled out.
When a user has activated Voice Message Retrieval and has heard the number 
of messages that has been left, one of the following functions, as d esc rib e d 
below, can be performe d:
nNEXT — dial #
nREPEAT — dial 5 or *5
nDELE TE —  dial 3 or *3
nCALL — dial 8 or *8
nHELP  —  dial 4 or *4
If NEXT is selected, the next message, if there is one, is played.  The following 
messages may be heard: 
						

							Feature Descriptions
3-1202Issue  3   March 1996 
n‘‘No more messages for [abc]’’ or ‘‘No more messages for extension 
[ xxxxx]’’ — when there are no more messages.
n‘‘[abc] called [n] times, last message at [time] [ date] extension [xxxxx]’’ — 
when the user has received more than one message from the same caller;  
[abc] are the caller’s initials;  [n] is the number of times called;  [time] is 
expressed an hour followed by minute (for example, ‘‘Nine Thirty-Five 
PM’’);  [date] is expressed as month followed by day (for example, ‘‘July 
third’’) or ‘‘today,’’ if applicable;  [xxxxx] is the calling party’s extension 
number.
n‘‘extension [xxxxx] called [n] times, last message at [time] [ date]’’ — when 
the user has received more than one message from the same caller and 
no name is associated with the extension.
n‘‘[abc] called at [time] [d ate] extension [xxxxx]’’ or ‘‘extension [xxxxx] 
called at [time] [date]’’ — when only one message has been left by a 
particular extension numb er.
If the REPEAT function is selected, the synthesized voice repeats the previously 
retrieved message with the calling party’s name spelled out (instead of initials).  
The name is spelled out as it is administered in the system (with p auses between 
first and last names and also between first names if there is more than one). If no 
name is associated with the extension, the current message is repeated.  If a 
message has not been retrieved, ‘‘Press pound for the next message’’ is heard.
If the DELETE function is selected, the previously retrieved message is deleted 
and the user hears ‘‘Message is deleted.’’ If no message was previously 
retrieved, ‘‘Press pound for next message’’ is heard.  After a message is delete d, 
the user can still place a call to calling party of the deleted message, via the 
CALL function, as long as no other function has been entered between DELETE  
and CALL.
If the CALL function is selected, the extension of the calling party from the 
previously retrieved message is called. If no message was previously retrieved, 
‘‘Press pound for next message’’ is heard. Otherwise, the call is initiated and the 
user leaves the message retrieval mode.
If the HELP function is selected, the following speech synthesized message is 
heard:  ‘‘Press p ound for the next message, press 3 to delete the message, press 
4 for help, press 5 to repeat the message, press 8 to place the call.’’
The system expects the user to enter a function after each voice message.  If a 
function is not entered before a specified time or if an invalid  digit (digit other 
than #, *, 3, 4, 5, or 8) is dialed, the voice message ‘‘Press 4 for help’’ is heard.  If 
no other input is entered within 10 seconds after this message, the user is 
automatically disconnected.
Voice Message Retrieval can be d eactivated to get out of the voice message 
retrieval mo de by doing any of the following: 
						

							Voice Message Retrieval
Issue  3   March 1996
3-1203
nHang up
nPress the Drop or Disconnect button
nActivate CALL function
Considerations
With Voice  Message Retrieval, a display-equipped voice terminal is not required 
to retrieve messages.  Authorized users on any touch-tone terminal can retrieve 
messages.  This results in significantly reduced traffic to the Message Centers 
and systemwide message retrievers.
The number of simultaneous Voice Message Retrieval users possible is 
d e pendent on the number of speech synthesizer circuit packs used in the 
system.
Voice Message Retrieval cannot be accessed by rotary dialing voice terminals.
Certain voice terminals and attendants can be designated for systemwide 
message retrieval.  These systemwide retrievers are the same as those used for 
display message retrieval and have the same privileges.
When a terminal is in the Voice Message Retrieval mo de, it  cannot  be used to 
make calls or access other features.
Interactions
The following features interact with the Voice Message Retrieval feature.
nAUDIX Interface
Retrieval of LWC messages via Voice Message Retrieval is separate and 
distinct from AUDIX voice message retrieval. LWC messages left for a 
principal on AUDIX may not be accessed via Voice Message Retrieval; 
however, the invoker of Voice Message Synthesized Retrieval is told if 
there are any new messages for the principal on AUDIX:
— Voice Message Retrieval 
voices that there are message messages 
(dialing 8-callout calls AUDIX).
— The display retrieval displays Message Center AUDIX Call.
If your system has a voice synthesis circ uit pack, and if LWC Activation is 
enabled, then messages are retrieved from two locations:
— LWC messages sent by pressing the LWC button on a voice 
terminal are retrieved via Voice Message Synthesized Retrieval.
— All other messages are retrieved via AUDIX. 
						

							Feature Descriptions
3-1204Issue  3   March 1996 
If your system does not have a TN725B Voice Messaging Retrieval board, 
and if LWC Activation is enabled, then LWC messages sent by pressing 
the LWC button on a voice terminal are not retrievable by a nondisplay set.
nBrid ged Call Ap pearance
Activation of Voice Message Retrieval on a Bridg e d Call Appearance 
functions the same as if it was activated by the primary extension 
associated with the Bridged Call Appearance.
nCall Forwarding
A forwarded-to user cannot retrieve messages for a forwarding user 
unless the forwarded-to user is in the forward ing user’s coverage path.
nCall Pickup
A user cannot retrieve messages for a memb er of his or her Call Pickup 
group, unless the retrieving user is in the other user’s coverage path.
nLW C  
Voice Message Retrieval enhances LWC by allowing any authorized 
touch-tone terminal user to retrieve messages.
Administration
Voice Message Retrieval is administered by the System Manager. The following 
items require administration:
nVoice Message Retrieval Access Code for LWC message retrieval
(per system)
nVoice Message Retrieval Access Code for Call Coverage message 
retrieval (per system)
nLock and Unlock Access Codes (per system)
nUnlock Security Code (per voice terminal)
nIdentities of authorized systemwide message retrievers
Hardware and Software Requirements
Requires a TN725 (American English), TN457 (British English), or TN433 (Italian) 
Voice Synthesizer. Each circuit pack has four ports to provide Voice Message 
Retrieval. No a d ditional software is required.