ATT DEFINITY Communications System Generic 3 Instructions Manual

							Application Specific
Issue  3   March 1996
B-9
Provides information for use by agents after they have completed ACD training. 
Includes desc riptions of ACD features and the procedures for using them.
Provides information for use by supervisors after they have completed ACD 
training. Includes desc riptions of ACD features and the procedures for using 
them.
Provides operating instructions for the attendant console. Included are 
descriptions of the c onsole c ontrol keys and functions, c all-handling procedures, 
basic system troubleshooting information, and routine maintenance procedures.
Provides operating instructions for the attendant console. Included are 
descriptions of the console control keys and functions, call handling, basic 
system-troubleshooting information, and routine maintenance procedures. Some 
languages may not be available until a future date.
DEFINITY Communications System Generic 3 
Automatic Call Distribution (ACD) Agent 
Instructions, Issue 4555-230-722
DEFINITY Communications System Generic 3 
Automatic Call Distribution (ACD) Supervisor 
Instructions, Issue 4555-230-724
DEFINITY Communications System Generic 1 
and Generic 3 Console Operation, Issue 2555-230-700
DEFINITY Communications System Generic 1 
and Generic 3 Console Quick Reference, Issue 1555-230-890 UK English
555-230-891 German
555-230-892 French
555-230-893 Spanish
555-230-920 Chinese 
						

							References
B-10Issue  3   March 1996 
Provides an overview of the features available for use by the lod ging and health 
industries to improve their property management and to provide assistance to 
their emp loyees and clients. Included are brief definitions of many of the system 
features, descriptions of the hardware, planning considerations, and list of the 
system capa bilities.
Provides step-by-step procedures for using the features available for use by the 
lodging and health industries to imp rove their property management and to 
provide assistance to their employees and clients. Includes detailed desc riptions 
of reports.
An Introduction to DEFINITY Communications 
System Generic 3 Hospitality Services, Issue 1555-230-021
DEFINITY Communications System Generic 1 
and Generic 3 User’s Guide Hospitality 
Operations, Issue 2555-230-723 
						

							Issue  3   March 1996C-1 
C
Generic 3 V3 to Generic 3 V4
Transition Reference
The following table indicates which features are new to G3V4, which have been enhanced 
for G3V4 and which have not changed. See the individual feature descriptions in Chapter 
3 for a detailed explanation of new features. Feature enhancements are summarized later 
in this appendix and explained in detail in Chapter 3.
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4
AAR/ARS PartitioningX
AAR/ARS D i g it C on ve r si onX
Abandoned Call SearchX
A b breviated DialingX
A b breviated Dialing (Enhanced )X
Add/Remove SkillsX
A d ditional External Alarming1
Administrable Language DisplaysX
Administrable LoginsX
Administered ConnectionsX
Administration Without  HardwareX
Advice of ChargeX 
						

							Generic 3 V3 to Generic 3 V4 Transition Reference
C-2Issue  3   Marc h 1996 
Agent Call HandlingX
Agent SizingX
Alp ha nu meri c Di al in gX
Alternate Facility Restriction LevelsX
Answer Detection by Call ClassifierX
Attendant Auto-Manual SplittingX
Attendant Call WaitingX
Attendant Control of Trunk Group Ac cessX
Attendant Direct Extension Selection With Busy 
Lamp FieldX
Attendant Direct Trunk Group SelectionX
Attendant DisplayX
Attendant Intrusion (Call Offer)X
Attendant Override of Diversion FeaturesX
Attendant Priority QueueX
Attendant RecallX
Attendant Release Loop  OperationX
Attendant Room  StatusX
Attendant Serial CallingX
Audi ble Messag e WaitingX
Audio Information Exchange (AUDIX) Interfac eX
Authorization CodesX
Automatic Alternate Routing  (AAR)X
Automatic CallbackX
Automatic Call Distribution (ACD)X
ACD Auto-Available Split (AAS)X
Automatic Circuit AssuranceX
Automatic HoldX
Automatic Incoming Call DisplayX
Automatic Route Selection (ARS)X
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4 
						

							Issue  3   March 1996C-3
Automatic Transmission  Measurement SystemX
Automatic WakeupX
Auto-Start/Don’t SplitX
Basic Call Management System (BCMS)X
Bridged Call Appearance — Multi-Ap p earance 
Voice TerminalX
Bridged  Call  Appearance — Single-Line Voice 
TerminalX
Busy Verification of Terminals and TrunksX
Call-By-Call Service SelectionX
Call CoverageX
Call Detail Recording (CDR)X
Call Forwarding All CallsX
Call Forward Busy/Don’t AnswerX
Call Manag ement System (CMS)X
Call ParkX
Call PickupX
Call Promp tingX
Call VectoringX
CallVisor Adjunct/Switch Application Interface 
(ASA I)X
Call Waiting  TerminationX
Centralized Attendant Service (CAS)X
Class of Restriction (COR)X
Class of Service (COS)X
CDR Ac count Code DialingX
Code Calling Ac cessX
Conference — AttendantX
Conference — TerminalX
Constellation  Voic e/Data Terminal Sup p ortX
ConsultX
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4 
						

							Generic 3 V3 to Generic 3 V4 Transition Reference
C-4Issue  3   Marc h 1996 
Coverage CallbackX
Coverage Incoming Call Identification (ICI)X
Customer-Provided Equipment (CPE) AlarmX
Data Call SetupX
Data Hot LineX
Data-Only Off-Premises ExtensionsX
Data PrivacyX
Data RestrictionX
DCS Alphanumeric Disp lay for TerminalsX
DCS Attendant Control of Trunk Group AccessX
DCS Attendant Direct Trunk Group SelectionX
DCS Attendant Disp layX
DCS Automatic CallbackX
DCS Automatic Circuit Assurance (ACA)X
DCS Busy Verification of Terminals and TrunksX
DCS Call CoverageX
DCS Call Forwarding All CallsX
DCS Call WaitingX
DCS Distinctive RingingX
DCS Leave Word CallingX
DCS Multi-Appearance Conference/TransferX
DCS Ove r IS DN-PRI  D-ChannelX
DCS Trunk  Group  Busy/Warning  IndicationX
Default DialingX
DEF INIT Y L AN Ga tewayX
Dial Ac cess to AttendantX
Dial PlanX
Digital Multiplexed InterfaceX
Direct Department Calling (DDC) and Uniform 
Call Distribution (UCD)X
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4 
						

							Issue  3   March 1996C-5
Direct Inward Dialing (DID)X
Direct Inward and Outward Dialing (DIOD) — 
InternationalX
Distinc tive RingingX
Do Not Distur bX
DS1 Trunk  Servic eX
E1 Trunk ServiceX
EIA InterfaceX
Emergency Ac cess to the AttendantX
En ha n c e d  DCS (EDCS)X
End-to-End SignalingX
Expert Agent SelectionX
Extension Number PortabilityX
Exte nde d  Tru nk Ac c e s sX
Facility and Non-Facility Associated SignalingX
Facility Busy IndicationX
Facility Restric tion Levels (FRLs)X
Fa c i l i t y  Te s t  C a l l sX
Flexible BillingX
Forced Entry of Account CodesX
Forced Password AgingX
Generalized Route SelectionX
Go to CoverX
HoldX
Hold—AutomaticX
Hot Line ServiceX
HuntingX
Inbound Call ManagementX
Individual Attendant AccessX
Information System Network (ISN) InterfaceX
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4 
						

							Generic 3 V3 to Generic 3 V4 Transition Reference
C-6Issue  3   Marc h 1996 
Integrated DirectoryX
Integrated Services Digital Network — Basic Rate 
InterfaceX
Integrated Services Digital Network — Primary 
Rate InterfaceX
Intercept TreatmentX
Intercom — AutomaticX
Intercom — DialX
Internal Automatic AnswerX
Inter-PBX Attendant CallsX
Intraflow and  InterflowX
ISDN BRI 2-Wire LineX
Last Number DialedX
Leave Word CallingX
Line Loc koutX
Look Ahead  InterflowX
Lou dsp eaker Pagin g AccessX
Loudsp eaker Paging  Access — DeluxeX
Malicious  Call TraceX
Manual Message WaitingX
Manual Originating Line ServiceX
Ma nua l S ign al in gX
MERLIN./System 25 — Voi ce Terminal Su pport 
(731xH Series)X
Misoperations Handling (modified)X
Mo d e m Po ol in gX
Move Agents from CMSX
Multi-Appearance Preselection and PreferenceX
Multiple Call Han dlingX
Multiple Listed Directory NumbersX
Music-on-Hold Ac cessX
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4 
						

							Issue  3   March 1996C-7
Names RegistrationX
Network Access — PrivateX
Network Access — PublicX
Night Service — Hunt GroupX
Night Service — Night Console ServiceX
Night Service — Night Station ServiceX
Night Service — Trunk Answer from Any StationX
Night Service — Trunk GroupX
Off-Premises StationX
PC InterfaceX
PC/P BX Con ne c t ionX
Personal Central Offi ce Line (PCOL)X
Personalized RingingX
Power Failure TransferX
Priority CallingX
Privacy — Attendant LockoutX
Privacy — Manual ExclusionX
Property Management System InterfaceX
Pull TransferX
QSIG Global NetworkingX
Queue Status IndicationsX
Recall Signalin gX
Recent Change HistoryX
Recorded AnnouncementX
Recorded Telephone  Dictation  AccessX
Redirection On No Answer (RONA)X
Remote AccessX
Report Scheduler and System PrinterX
Restric tion — Controlle dX
Restric tion — Fully Restric te d ServiceX
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4 
						

							Generic 3 V3 to Generic 3 V4 Transition Reference
C-8Issue  3   Marc h 1996 
Restric tion — Miscellaneous TerminalX
Restric tion — Miscellaneous TrunkX
Restric tion — TollX
Restric tion — Voice Terminal — InwardX
Restric tion — Voice Terminal — Manual 
Terminatin g LineX
Restric tion — Voice Terminal — OriginationX
Restric tion — Voice Terminal — OutwardX
Restric tion — Voice Terminal — Pub licX
Restric tion — Voice Terminal — TerminationX
Ring ba ck QueuingX
Ringer CutoffX
Ringing — Abbreviated and  DelayedX
Rotary DialingX
R2- MF CX
Security Violation Notification (SVN)X
Send All CallsX
Senderized OperationX
Service ObservingX
Single-Digit Dialing and Mixed  Station NumberingX
Stra i g htforward Outward CompletionX
Subnet TrunkingX
Switch Based Bulletin BoardX
System MeasurementsX
System Status Rep ortX
Temporary Bridged AppearanceX
Tenant PartitioningX
Terminal Translation InitiationX
Terminatin g Extension GroupX
Through DialingX
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4