ATT DEFINITY Communications System Generic 3 Instructions Manual

							Contents
xiiIssue  3   March 1996 
Hard ware/Software Re quirements 3-125
nAttendant Priority  Queue 3-126
Feature Availability3-126
Desc ription 3-126
Priority by Call Type 3-128
Considerations 3-128
Interactions 3-128
Interactions for Priority by Call Type (G3V4 and later 
releases) 3-129
Ad ministration 3-129
Hard ware/Software Re quirements 3-130
nAttendant Recall3-131
Feature Availability3-131
Desc ription 3-131
Considerations 3-131
Interactions 3-131
Ad ministration 3-131
Hard ware and Software Requirements 3-131
nAttendant Release  Loop  O peration 3-132
Feature Availability3-132
Desc ription 3-132
Considerations 3-132
Interactions 3-132
Ad ministration 3-133
Hard ware and Software Requirements 3-133
nAttendant Room  Status 3-134
Feature Availability3-134
Desc ription 3-134
Feature History and Description3-134
Check-In/Check-Out Status 3-135
Maid Status 3-135
Interactions 3-136
Considerations 3-136
Ad ministration 3-137
Attendant Console Form 3-137 
						

							Contents
Issue  3   Marc h 1996xiii
System-Parameters Customer-Options Form3-137
System-Parameters Hospitality Form3-137
Hard ware and Software Requirements 3-137
nAttendant Serial  Calling 3-138
Feature Availability3-138
Desc ription 3-138
Considerations 3-138
Interactions 3-138
Ad ministration 3-139
Hard ware/Software Re quirements 3-139
nAudible Message Waiting 3-140
Feature Availability3-140
Desc ription 3-140
Considerations 3-140
Interactions 3-140
Ad ministration 3-140
Hard ware and Software Requirements 3-140
nAudio Information Exchange (AUDIX) Interface3-141
Desc ription 3-141
DEFI NI TY AUDIX3-142
AUDIX (external to the DEFI NIT Y Switc h )3-143
Security Measures 3-144
Considerations 3-145
Interactions 3-146
Ad ministration 3-150
Hard ware and Software Requirements 3-150
nAuthorization Codes3-151
Feature Availability3-151
Desc ription 3-151
AAR and ARS Calls 3-152
Remote Ac cess Calls 3-153
Considerations 3-153
Interactions 3-154
Ad ministration 3-155
Hard ware and Software Requirements 3-155 
						

							Contents
xivIssue  3   March 1996 
nAuto Start and Don’t Split 3-156
Feature Availability3-156
Desc ription 3-156
Considerations 3-156
Interactions 3-156
Ad ministration 3-157
Hard ware and Software Requirements 3-157
nAuto-Available Split  (AAS)3-158
Feature Availability3-158
Desc ription 3-158
Considerations 3-158
Interactions 3-158
ACD Splits3-158
Auto-Answer 3-159
Agent Logout3-159
Group Ad ministration 3-160
CMS Notifications3-160
Adjunct CMS Move Agent 3-160
Ad ministration 3-160
Hunt Group Administration 3-160
Hard ware/Software Re quirements 3-160
nAutomatic Alternate Routing (AAR) 3-161
Feature Availability3-161
Desc ription 3-161
AAR Dialin g 3-163
Inter-Digit Time-out 3-163
Digit Conversion 3-163
Time of Day Routing3-164
AAR Analysis 3-164
Routing Patterns 3-166
Considerations 3-167
Interactions 3-167
Ad ministration 3-169
Hard ware and Software Requirements 3-169
nAutomatic Call Distribution (ACD)3-170
Feature Availability3-170
Desc ription 3-170 
						

							Contents
Issue  3   March 1996xv
Call Distribution 3-170
Direct Department Calling3-170
Uniform Call Distribution 3-171
Exp ert Agent Distribution3-171
Split Queuing and Announcements3-171
Forced First Announcement 3-172
Entering the Queue 3-173
First Announcement3-173
Second Announcement3-174
Forced Disconnect3-175
Announcement Rules 3-175
Intraflow and Interflow 3-175
Queue Status Indications3-176
Priority Queuing3-176
Agent Call Handling3-176
CMS 3-180
BCMS 3-180
Abandoned Call Search3-180
Service Observing3-180
Direct Agent Calling3-181
Delivery of Direct Agent Calls 3-181
Answering a Direct Agent Call3-181
Vector-Controlled Splits 3-182
Agent Sizing3-182
Stroke Counts 3-182
Call Work Codes3-182
Forced Entry of Stroke Counts and 
Call Work Codes 3-182
Considerations 3-183
Interactions 3-185
Ad ministration 3-189
Hard ware and Software Requirements 3-191
nAutomatic Callback3-192
Feature Availability3-192
Desc ription 3-192
Considerations 3-192
Interactions 3-193 
						

							Contents
xviIssue  3   March 1996 
Ad ministration 3-194
Hard ware and Software Requirements 3-195
nAutomatic Circuit Assurance (ACA) 3-196
Feature Availability3-196
Desc ription 3-196
Considerations 3-198
Interactions 3-198
Ad ministration 3-199
Hard ware and Software Requirements 3-200
nAutomatic Incoming Call Display3-201
Feature Availability3-201
Desc ription 3-201
Considerations 3-201
Interactions 3-202
Ad ministration 3-202
Hard ware and Software Requirements 3-202
nAutomatic Route Selection (ARS)3-203
Feature Availability3-203
Desc ription 3-203
ARS Dialing 3-204
Inter-Digit Timeout 3-204
Special Dialing Patterns 3-204
Digit Conversion 3-207
Time of Day Routing3-210
ARS Digit Analysis 3-210
Routing Patterns 3-211
Digit 1 Outpulsing 3-212
NPA Deletion and Insertion 3-213
IDDD and Service Code Dialing 3-213
O perator and Operator-Assisted Calls 3-214
Considerations 3-214
Interactions 3-214
Ad ministration 3-216
Hard ware and Software Requirements 3-217
nAutomatic Transmission Measurement System  (ATMS) 3-218
Feature Availability3-218 
						

							Contents
Issue  3   March 1996xvii
Desc ription 3-218
Considerations 3-219
Terminating Test Lines 3-219
Interactions 3-220
Ad ministration 3-220
Hard ware/Software Re quirements 3-220
nAutomatic Wakeup3-221
Feature Availability3-221
Desc ription 3-221
Considerations 3-225
Interactions 3-227
Ad ministration 3-227
Hard ware and Software Requirements 3-228
3 nBasic Call Management System (BCMS)3-229
Feature Availability3-229
Desc ription 3-229
Ac c eptable Service  Level 3-230
Percent Within Service Level 3-230
BCMS Real-Time Reports3-231
BCMS Split  Status Report3-232
Report Headers, Ab breviations, and 
Their Definitions 3-233
BCMS System Status  Report3-236
Report Headers, Ab breviations, and 
Their Definitions 3-237
BCMS VDN  Status  Report 3-239
Report Headers, Ab breviations, and 
Their Definitions 3-240
BCMS Historical Reports 3-243
BCMS Ag ent Report 3-244
Report Headers, Ab breviations, and 
Their Definitions 3-246
BCMS Ag ent Summary Re port3-248 
						

							Contents
xviiiIssue  3   March 1996 
Report Headers, Ab breviations, and 
Their Definitions 3-249
BCMS Split  Report3-251
Report Headers, Ab breviations, and 
Their Definitions 3-253
BCMS Split  Summary Re port3-257
Report Headers, Ab breviations, and 
Their Definitions 3-259
BCMS Trunk Group Report3-264
Report Headers, Ab breviations, and 
Their Definitions 3-266
BCMS Trunk Group Summary Report 3-268
Report Headers, Ab breviations, and 
Their Definitions 3-270
BCMS VDN Re port 3-272
Report Headers, Ab breviations, and 
Their Definitions 3-273
BCMS VDN  Summary  Report 3-276
Report Headers, Ab breviations, and 
Their Definitions 3-277
Considerations 3-280
Interactions 3-280
Ad ministration 3-282
Hardware and Software Requirements 3-283
nBridged Call Appearance—
Multi-Ap pearance Voice Terminal3-284
Feature Availability3-284
Desc ription 3-284
Extension Administrable Buttons and Lamps3-285
Sample Ap plications3-285
Security 3-286
Considerations 3-286
Interactions 3-287
Ad ministration 3-295
Hard ware and Software Requirements 3-295
nBridged Call Appearance—
Single-Line Voice Terminal 3-296 
						

							Contents
Issue  3   March 1996xix
Feature Availability3-296
Desc ription 3-296
Sample Ap plications3-297
Considerations 3-298
Interactions 3-299
Ad ministration 3-306
Hard ware and Software Requirements 3-306
nBusy Verification of Terminals and Trunks 3-307
Feature Availability3-307
Desc ription 3-307
Considerations 3-309
Interactions 3-310
Ad ministration 3-311
Hard ware and Software Requirements 3-311
3 nCall Coverag e 3-312
Feature Availability3-312
Desc ription 3-312
Call Coverage Path 3-312
Multiple Coverage Paths 3-313
Redirection Criteria 3-313
Covering User O ptions 3-316
What Happens When a Call Goes to Coverage 3-317
VDN in a Call Coverage Path 3-318
Typical Call Coverage Arrangements3-318
Considerations 3-320
Interactions 3-320
Ad ministration 3-324
Hard ware and Software Requirements 3-325
nCall Detail Record ing (CDR)3-326
Feature Availability3-326
Desc ription 3-326
Splitting of CDR Records3-327
CDR Privacy3-328 
						

							Contents
xxIssue  3   March 1996 
Resource Limitation Call Record Handling
Options 3-328
Set Time  and  Date 3-329
CDR Data Formats3-329
Date Record Format3-329
Call Detail Record  Format3-331
Call Detail Record  Fields 3-361
CDR Output Devices 3-379
Remove # from CDR Records3-381
Considerations 3-381
Capacities3-381
Account Code Recording3-381
CDR Device Baud Rate Limits 3-381
Interactions 3-382
Ad ministration 3-392
System Parameters3-392
Date and Time 3-393
Trunks, Loudspeaker Paging, and 
Code Calling Access3-393
COR 3-393
Feature A c cess Codes 3-393
IXC Codes 3-394
Data Mo dules and Modems3-394
Security 3-395
nCall Forwarding All Calls3-396
Feature Availability3-396
Desc ription 3-396
Call Forwarding Overrid e 3-397
Security Measures 3-397
Considerations 3-397
Interactions 3-398
Ad ministration 3-400
Hard ware and Software Requirements 3-400
nCall Forward  Busy/Don’t Answer 3-401
Feature Availability3-401
Desc ription 3-401
Call Forwarding Overrid e 3-401
End User O peration 3-402 
						

							Contents
Issue  3   March 1996xxi
Security Measures 3-402
Considerations 3-402
Interactions 3-403
Ad ministration 3-405
Hard ware and Software Requirements 3-405
nCall Management System (CMS) 3-406
Feature Availability3-406
Desc ription 3-406
nCall Park 3-407
Feature Availability3-407
Desc ription 3-407
Considerations 3-408
Interactions 3-408
Ad ministration 3-409
Hard ware and Software Requirements 3-410
nCall Pickup3-411
Feature Availability3-411
Desc ription 3-411
Considerations 3-412
Interactions 3-413
Ad ministration 3-414
Hard ware and Software Requirements 3-415
nCall Prompting 3-416
Feature Availability3-416
Desc ription 3-416
Call Promp ting  Vector Commands 3-416
Collect
  digits after announcement 
3-417
Goto ste p  if d igits < comparator> < digits> or 
if unconditionally 3-420
Goto vector 
< vector # > if d i gits < comparator> 
< digits>
 or if unconditionally 3-421
Route-to numb er 
 with cov 
if digit    3-421
Route-to digits with coverage 3-422
Stop 3-422