ATT DEFINITY Communications System Generic 3 Instructions Manual

							Introduction
1-6Issue  3   March 1996 
nEmergency Access to Attendant
nFacilities Test Calls
nLeave Word Calling
nLine Lockout
nTrunk Group Hunting
G3s Version 1
DEFI NI TY Generic  3s Version 1 is d esigned to provide businesses with up to 200 
stations with greater flexibility in choosing their telecommunication systems. Not 
only does G3s carry the same strength of architecture, price performance, and 
investment protection provided by Generic 3i and Generic 3r, DEFINITY Generic 
3s also includes many of the Generic 3i features and applications in p a ckages 
that serve a variety of business needs.
DEFI NI TY Generic 3s offers two distinct p ackages: the Premier Business 
Package (PBP) and the Ad vantage Business Package (ABP). Each package 
contains a subset of the DEFI NI TY Generic 3i features and options that meet 
specific business needs and provide flexible communication solutions.
The Premier Business Package is designed for customers with up to 200 stations 
and 100 trunks, while the Advantage Business Package is designed for 
customers with up to 200 stations and 50 trunks. The optional features for PBP 
are the same as for G3i; the optional features for ABP includes a subset of the 
G3i optional features and are available through various o ption packages. See 
Table 1-6 for further details.
G3vs Version 1
DEFI NI TY Generic 3vs is a new member of the Generic 3 family of cost-effective 
digital communications systems d esigned to:  provide businesses with 80 or 
fewer stations greater flexibility in choosing their telecommunication systems. It 
also provides satellite affiliates of multi-location businesses with the same 
telecommunication services available at larger locations using the G3s, G3i, and 
G3r switches.
G3vs is a c onvenient comp act single-carrier cabinet switch that is wall-mounted. 
It has a FLASH memory cartridge that sup p orts all G3s features and options 
except, Integrated Services Digital Network — Basic Rate Interface (ISDN-BRI) 
and CallVisor Adjunct/Switch Ap plication Interface (ASAI).
As state d for G3s, the Ad vantage Business Package and the Premier Business 
Package are available. 
						

							Generic 3 Version 2
Issue  3   March 1996
1-7
Generic 3 Version 2
Version 2 comb ines almost all features available in Version 1 software across all 
hardware platforms into one software b ase. This base is available on all 
platforms. For example, the international features that were only available for 
DEFI NI TY G3i -G l o b al are now available for G3r, G3i, and G3s/G3vs. Generic 3 
Version 2 includes the following switches:
nGeneric 3i Version 2 (G3iV2)
G3i Version 2 also runs on two d istinct processor platforms:  an i286 and 
i386. To distinguish b etween these products this d ocument will sometimes 
specify G3iV1-286 and G3iV1-386 or G3iV2-286 and G3iV2-386. The 
major differences between these p ackages are that G3i-386 has larger 
capacity limits than the G3i-286 (see Ap pendix A, System Parameters for 
details).
nGeneric 3r Version 2 (G3rV2)
nGeneric 3s Version 2 (G3sV2)
G3s Version 2 has two p ackages: the Premier Business Package (PBP) 
and the Advantage Business Package (ABP).
nGeneric 3vs Version 2 (G3vsV2)
G3vs Version 2 has two p a cka ges: the Premier Business Package (PBP) 
and the Advantage Business Package (ABP).
New Features for Version 2
The following new features are supported in Generic 3 Version 2:
nEAS (Expert Agent Selection)
nECMA (European Comp uter Manufactures Association) ISDN-PRI Basic 
Call
nJapan NTT ISDN-PR I Basic Call
nRedirection on No Answer (RONA)
nSpain Telephone System Comp atibility
nVoice Response Integration (VRI)
nWideband Switching
Generic 3 Version 3
Generic 3 Version 3 includes the following switches:
nGeneric 3i Version 3 (G3iV3)
G3i Version 3 runs on the i386 processor platform. 
						

							Introduction
1-8Issue  3   March 1996 
nGeneric 3r Version 3 (G3rV3)
nGeneric 3s Version 3 (G3sV3)
G3s Version 3 has two p ackages: the Premier Business Package (PBP) 
and the Advantage Business Package (ABP).
nGeneric 3vs Version 3 (G3vsV3)
G3vs Version 3 has two p a cka ges: the Premier Business Package (PBP) 
and the Advantage Business Package (ABP).
New Features for Version 3
The following new features are supported in Generic 3 Version 3:
n Ad d/Remove Skills
nAdministrable Logins
nAgent Sizing
nAttendant Room Status
nConstellation Voice/Data Terminal Support
nForced Password  Aging
nMultiple Call Handling
nSwitch Based Bulletin Board
nVDN of Origin Announcements
nVuS ta t s
Many Generic 3 features were also enhanced for G3V3. See 
DE FI NITY  
Communications System Generic 3V2 to Generic 3V3 Transition Reference
, 
555-230-621, for a complete d escription of all V2 to V3 additions and 
enhancements.
Generic 3 Version 4
Generic 3 Version 4 includes the following switches:
nGeneric 3i Version 4 (G3iV4)
G3i Version 4 runs on the i386 processor platform.
nGeneric 3r Version 4 (G3rV4)
nGeneric 3s Version 4 (G3sV4)
G3s Version 4 has two p ackages: the Premier Business Package (PBP) 
and the Advantage Business Package (ABP).
nGeneric 3vs Version 4 (G3vsV4) 
						

							Generic 3 Version 4
Issue  3   March 1996
1-9
G3vs Version 4 has two p a cka ges: the Premier Business Package (PBP) 
and the Advantage Business Package (ABP).
New Features for Version 4
The following new features are supported in Generic 3 Version 4:
nAdvice of Charg e (ISDN-PRI)
nCall Forward Busy/Don’t Answer
nDCS Call Coverage
nFlexible Billin g
nMisoperation Handling (modified)
nPC Application Software Translation Exchange (PASTE)
nRinging — Ab breviated and Delayed
nTenant Partitioning
nWorld Class Core BRI
Many Generic 3 features were also enhanced for G3V4. See Appendix C, 
Generic 3 V3 to Generic 3 V4 Transition Reference
 for a complete description of 
all V3 to V4 a d ditions and enhancements. 
						

							Introduction
1-10Issue  3   March 1996 
Generic 3 Notation
The Generic 3 notation refers to ALL G3 releases. To differentiate b etween the 
Generic 3 (G3) switches as a group, and the different imp lementations of the 
Generic 3 switches, the notations listed below are used in this document 
.
Table 1-1. Generic 3 Version 1 Switches
Abbreviation Refers to...
G3sV1 Generic 3s Version 1
G3sV1 ABP Generic 3s Version 1 Advantage Business Package
G3sV1 PBP Generic 3s Version 1 Premier Business Package
G3vsV1 Generic 3vs Version 1
G3vsV1 ABP Generic 3vs Version 1 Advantage Business Package
G3vsV1 PBP Generic 3vs Version 1 Premier Business Package
G3iV1 Generic 3i Version 1
G3i-Global International Generic 3i Version 1
G3rV1 Generic 3r Version 1
G3V1 G3sV1, G3vsV1, G3iV1, G3i-Global, and G3rV1
Table 1-2. Generic 3 Version 2 Switches
Abbreviation Refers to...
G3sV2 Generic 3s Version 2
G3sV2 ABP Generic 3s Version 2 Advantage Business Package
G3sV2 PBP Generic 3s Version 2 Premier Business Package
G3vsV2 Generic 3vs Version 2
G3vsV2 ABP Generic 3vs Version 2 Advantage Business Package
G3vsV2 PBP Generic 3vs Version 2 Premier Business Package
G3iV2 Generic 3i Version 2
G3iV2-286 Generic 3i Version 2 on 286 processor
G3iV2-386 Generic 3i Version 2 on 386 processor
G3rV2 Generic 3r Version 2
G3V2 G3sV2, G3vsV2, G3iV2, and G3rV2 
						

							Generic 3 Notation
Issue  3   March 1996
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Table 1-3. Generic 3 Version 3 Switches
Abbreviation Refers to...
G3sV3 Generic 3s Version 3
G3sV3 ABP Generic 3s Version 3 Advantage Business Package
G3sV3 PBP Generic 3s Version 3 Premier Business Package
G3vsV3 Generic 3vs Version 3
G3vsV3 ABP Generic 3vs Version 3 Ad vantage Business Package
G3vsV3 PBP Generic 3vs Version 3 Premier Business Package
G3iV3 Generic 3i Version 3
G3rV3 Generic 3r Version 3
G3V3 G3sV3, G3vsV3, G3iV3 and G3rV3
Table 1-4. Generic 3 Version 4 Switches
Abbreviation Refers to...
G3sV4 Generic 3s Version 4
G3sV4 ABP Generic 3s Version 4 Advantage Business Package
G3sV4 PBP Generic 3s Version 4 Premier Business Package
G3vsV4 Generic 3vs Version 4
G3vsV4 ABP Generic 3vs Version 4 Ad vantage Business Package
G3vsV4 PBP Generic 3vs Version 4 Premier Business Package
G3iV4 Generic 3i Version 4
G3rV4 Generic 3r Version 4
G3V4 G3sV4, G3vsV4, G3iV4 and G3rV4 
						

							Introduction
1-12Issue  3   March 1996 
The following table identifies switches independent of their versions.
Table 1-5. Generic 3 Switches
Abbreviation Refers to...
G3s G3sV1, G3sV2, G3sV3, G3sV4
G3vs G3vsV1, G3vsV2, G3vsV3, G3vsV4
G3i G3iV1, G3iV2, G3iV3, G3iV4
G3i-Global G3V1-Global
G3r G3rV1, G3rV2, G3rV3, G3rV4
G3 G3V1, G3V2, G3V3, G3V4 
						

							Security Measures
Issue  3   March 1996
1-13
Security Measures
Security on the Remote Administration port cannot be overemp hasized. If it is not 
secure,  an unauthorized user can compromise the system in many ways, such 
as  viewing Barrier and Authorization c o des or  viewing Feature Access Codes.
!WARNING:
If you suspect that unauthorized access has occurred, the system 
administrator should change the barrier codes, authorization codes, 
passwords, and any other sensitive codes.
To help secure the system, the system administrator should follow the steps 
below: 
nChange the factory default passwords after the system is powered up if 
you have a DEFINITY release prior to G3V3.  With G3V3 a n d higher, the 
switch is equipped with init, inads, and craft passwords.  These are the 
only default logins and are AT&T services logins.  The first superuser 
customer login must be created during the installation process.
nIf you are u pgrading to V3 or V4, your logins and passwords will be 
preserved as part of the u pgrade process. In this case, change logins and 
passwords following the upgrade.
nChange passwords quarterly.
nAdminister the Security Violation Notification feature  to report 
unsuccessful attempts to access the system. With G3V3 and later 
releases, the Security Violation Notification Feature has the a d ded 
capability of  disabling a valid login ID following a security violation 
involving that login ID and disabling remote access following a security 
violation involving a barrier code or authorization c o de.
nUse the Recent Change History feature to determine if unauthorized 
changes have been made to the system. To assist in identifying 
unauthorized use of the system, in G3V4, the Recent Change History 
Report lists each time a user logs in or off the system.
NOTE:
With the exception of log ins and log offs with G3V4 and later 
releases, the Recent Change History feature does not record and 
disp lay administration commands that only display information.
Please pay special attention to the features and security measures discussed in 
the following sub-sections.
For assistance with toll fraud prevention, call either AT&T Corporate Security at 
800 821-8235 or the DEFINITY  Helpline at 800 225-7585.
If you have identified fraudulent calling in progress, and require assistance in 
stopping the fraud, call the AT&T Technical Service Center at 800 242-2121.  
						

							Introduction
1-14Issue  3   March 1996 
When you have dialed the service center number from a touch-tone phone, you 
will make selections on several menus to access toll fraud help. Follow the verbal 
instructions provided by the menu topics. 
Logoff Notification
G3V4 and later releases provide for notification at logoff when the Remote 
Access or Facility Test Calls features remain active. Logoff Notification is 
administered on the Login Administration form and can be assigned to any login 
ID. The notification can be administered to force acknowledgment from the user.
Logoff Notification is primarily used to notify the system administrator when one 
of these security risk features is still active at logoff. Notification guard s against 
inadvertently leaving a security risk feature active. It can also alert the system 
administrator to unauthorized feature activation. See the 
GBCS Products Security 
Handbook
, 555-025-600, for more information.
Passwords
1. Change all default passwords in both the switch and adjuncts (CMS, 
CSM, AUDIX, Trouble Tracker, VMAAP, Manager II/III, Conversant, Intuity, 
and others)
2. The following customer logins are included in the G1 and G3 (pre-V3) 
product: cust, rcust, browse, b cms, and nms.  The “cust” login is for 
superuser access.  The remaining logins are non-superuser access.  
G3V3 and later releases have administrable logins. 
3. AT&T will change the p assword quarterly on its login IDs.
4. Use the maximum number of digits, mixing both alpha and numeric
5. Change passwords at least quarterly
G3V3 and later releases enhanced switch security by adding Forced Password 
Aging and   Administrable Logins. This security feature enables the user to define 
their  own login IDs and specify a set of commands that each login has access 
to. In a ddition, the user is required to change the password for each login at 
specified  time intervals when Forced Password Aging is administered. 
Physical Security
1. Keep wiring closets and switch rooms secure
2. Keep any documentation pertaining to switch operation secure
3. Keep any reports that may reveal trunk access code, remote access 
barrier codes, authorization c o des, or password information secure 
						

							Security Measures
Issue  3   March 1996
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Remote Administration Port
Security on the Initialization and Administration System (INADS) Remote 
Administration Port is critical. The  optional Remote Port  Security Device (RPSD) 
is a password  encryption device that can be attached to the Remote 
Administration Port for increased security. It is virtually imp enetrable and 
provides maximum protection. 
To increase system security, G3V4 b y d efault disables customer access to the 
INADS Remote  Ad ministration  Port. For  a customer to have a c cess, AT&T must 
enable customer super-user login access. Once access is enabled, the 
customer must enable port access as needed per user login.
Trunks
1. If ARS is provided,  do not allow Dial Access by Trunk Access Codes
2. Remove the Facility Test Call feature code (Feature Access Codes)
3. On the COR form d isable the Facility Access Trunk Test (N) 
4. If provided, administer a trk-ac-alm on the console to alert whenever the 
Facility Test Call feature is enabled
5. Disallow Trunk-To-Trunk Transfer if not needed
6. Disallow or limit outgoing calls from tie lines by assigning appropriate 
FR L ’ s
7. Require Forced Entry of Ac c ount Codes or Authorization Codes on toll 
calls
8. Block International calls if no business is conducted overseas or use the 
ARS tables to limit calling to specific country codes or North American 
area codes.
9. Block area codes if calls to certain states are not permitted
AUDIX
1. Limit voice mail to internal calling only by Outward Restricting the COR of 
the voice ports and assigning the lowest possible FRL to the COR
2. Allow outbound calls to only certain numb ers as defined by the 
Unrestricted Call List
3. Activate Enhanced Call Transfer if available in the AUDIX, DEFINITY 
AUDIX, or Intuity and if supported by the switc h
4. Restrict the transfer capability of AUDIX from accessing trunks by 
assigning a COR that prohibits access.
For details on how to administer a DEFI NIT Y AUD IX  in st all ation, refer to  
Sw i t c h 
Administration for DEFI NIT Y AU DIX  S yst em  R 1. 0
, 555-300-509.