ATT DEFINITY Communications System Generic 3 Instructions Manual

							Night Service — Hunt Group
Issue  3   March 1996
3-927
Interactions
The following features interact with the  Night Service — Hunt Group feature.
nACD 
When Hunt Group Night Service is activated for a split and the 
night-service d estination is a hunt group, the caller  hears the first forc ed 
announcement for the original split, if administered,  before redirecting.   
The call is then redirected to the night service destination hunt group. 
When an agent in the night service hunt group becomes available,  the 
call goes to that agent. If all agents in the d estination hunt group are busy, 
the caller hears the following, if assigned:  forced or delayed first 
announcement, ringback, music-on-hold or silence, and a second 
announcement.
nCall Coverage
While Night Service is activate d, the NSE’s normal coverage criteria and 
path applies to night service attemp ting to  terminate at that NSE. If the 
destination of a hunt group NSE’s coverage path is AUDIX, AUDIX 
answers with the mail of the original hunt group. If the NSE is a hunt group 
or split of any type, the hunt group or split’s  call coverage criteria and 
coverage path apply. The hunt group or split’s coverage criteria and path 
can be different from that assigned to the voice terminals that are 
members of that hunt group or split.
If a c overage  point is a hunt group or split in night service, it is considered 
unavailable and the call is not forwarded to the coverage point’s NSE.
nCall Forwarding — All Calls
If the hunt group or split is in the Hunt Group Night Service mode and the 
hunt group or sp lit’s NSE has  Call Forwarding — All Calls activated, the 
night service calls terminating to that NSE are forwarded to its designated 
extension.
If the forwarded-to destination is a hunt group or split in the Night Service 
mode, the call is not forwarded and is terminate d at the forwarding 
extension.
nNight Service
A hunt group or split in the night service mode is unavailable as a night 
service destination for another group.  Night service destinations cannot 
be chained.
Administration
Hunt Group Night Service is administered on a voice terminal b asis or attendant 
console. The following items require administration: 
						

							Feature Descriptions
3-928Issue  3   March 1996 
nAssign ‘‘hunt-ns’’ b utton(s) to designated voice terminal(s). Up to three 
hunt group buttons can be assigned to a combination of attendant 
consoles and voice terminals in each hunt group. The hunt group numb er 
must be assigned for each button. These buttons should be assigned to 
feature b uttons that have an associated status lamp.  The lamp lights 
when Hunt Group Night Service is activated. If the assigned button has no 
status lamp, no visual indication of the Hunt Group Night Service status is 
given.
nAssign ‘‘hunt-ns’’ b utton(s) to attendant console(s).  Up to three buttons 
can be assigned to a combination of voice terminals and attendant 
consoles assigned for each hunt group. The hunt group number must be 
assigned for each button.
nAssign night service extension to each hunt group that uses the hunt night 
service.
Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Night Service — Night Console Service
Issue  3   March 1996
3-929
Night Service — Night Console Service
Feature Availability
This feature is available with all Generic 3 releases.
Description
Directs all calls for the primary and daytime attendant consoles to a night 
console.
Night Service — Night Console Service is typically activated when an attendant 
presses the Night button on the principal attendant console, and deactivated by 
pressing the Night button again. Night service may also be activated and 
deactivate d from one station in the system by use of a night service button 
assigned to that station.
When Night Service is activated, the night service button for each attendant is lit 
and all attendant-seeking calls (and calls waiting) in queue are directed to the 
night console. (If a station has been administered to activate and/or deactivate 
night service for the entire system, that station’s night service button is also lit.)
Considerations
Night Service — Night Console Service calls to the attendant group are still 
handled b y an attendant, even though the primary and daytime attendant 
consoles are out of service.
Only one night console is allowed in the system. The night console can be 
activated only when the primary and daytime consoles have b een deactivated. 
The attendant activates the night console and deactivates all other consoles by 
pressing the Night button on the primary console.
The night console must be identical to, and have the same features as, the 
primary console. A daytime console can double as the night console.
If Night Service is activated and a power failure occurs, the system, when 
brought back up, automatically returns to the Night Service mo de.
Interactions
Activation of Night Service for the attendant consoles also puts trunk groups into 
night service, except those trunk groups for which a night service button is 
administered.  See the Night Service — Trunk Group feature for details. 
						

							Feature Descriptions
3-930Issue  3   March 1996 
Administration
Night Service — Night Console Service is administered b y the System Manager.  
The only administration required is the assignment of a night console and 
whether or not only DID LDN calls goes to the DID-LDN night service extension.
Each attendant console is required to have a night service button. One additional 
night service button may be assigned to another station. This allows the 
a d ditional station to activate night service on the system.
Also, the Night Service Disconnect Timer should be administered. This timer 
determines when to drop an unanswered incoming trunk call that does not have 
disconnect supervision.
Hardware and Software Requirements
Requires an attendant console. No additional software is required. 
						

							Night Service — Night Station Service
Issue  3   March 1996
3-931
Night Service — Night Station Service
Feature Availability
This feature is available with all Generic 3 releases.
Description
Redirects incoming attendant-seeking trunk calls to designated extension 
numbers whenever the system is placed in Night Service.
This feature is activated under the following two conditions:
nThe attendant (or voice terminal user, if the switch has no attendant) has 
pressed the Night button on the principal console.
nA night console is not assigned or not activated.
When the above conditions have been met, incoming calls to the attendant route 
as follows:
nDID-LDN calls route to a designated DID-LDN night extension.
nInternal calls to the attendant route to the DID-LDN night extension (unless 
the system is administered so only DID-LDN calls can route to the LDN 
night extension).
nIncoming calls on trunk groups (other than DID trunk groups) which have 
the attendant as their destination route to the night destination specified 
for the trunk group or individual trunk.   If no night destination is specified, 
the calls route to the DID LDN night extension.
When Night Station Service is activated, all trunk and internal calls to the 
attendant (other than calls redirected via Call Coverage or Call Forwarding All 
Calls) route to either the DID-LDN night extension, the trunk group’s specified 
night destination, or the individual trunk’s specified night destination as 
discussed above.  A  different extension number can be assigned as the night 
destination for each incoming central office, foreign exchange, or 800 Service 
trunk group.  Both the DID-LDN night extension and the extension number 
assigned as a trunk group’s night destination can be a voice terminal or an 
answering group, that is,  DDC group, UCD  group, or TEG.
Calls redirected to the attendant via Call Coverage or Call Forward ing All Calls 
do not route to the DID-LDN night extension.  These calls enter the attendant 
queue, and can be answered via the Trunk Answer From Any Station feature, if 
administered. 
						

							Feature Descriptions
3-932Issue  3   March 1996 
Considerations
Night Station Service provides for the answering of attendant-seeking calls when 
all attendant consoles are out of service d ue to Night Service activation.
When the Night Station Service feature is active but  night station extension 
numbers have not been established, the Trunk Answer From Any Station feature 
can be activated.
A ‘‘Night-Serv’’ button can be assigned to either an attendant or a voice terminal 
extension. This button, when pressed, puts the entire system in night service and 
incoming calls on all trunk groups (except DID-LDN) route to the night 
destination specified for the trunk group. Pressing the ‘‘night-serv’’ button on an 
attendant other than the principal attendant and has no result.
An individual trunk group or hunt group can be put into night service b y either an 
attendant or a voice terminal extension with the required button (Trunk Night 
Service or Hunt Night Service). When the button is pressed, all calls to that 
particular trunk group or hunt group are routed to the night service extension 
assigned to that group. A second depression of the same button deactivates 
night service for that trunk group or hunt group.
If Night Service is activated and the DID LDN night extension is b usy, an 
incoming DID LDN call receives busy tone or may be forwarded to another 
number.
If a trunk without disc onnect supervision goes to night service, it is dropped after 
a certain period of time to avoid  locking up the trunk (G3i-Global, G3V2, and 
later releases only). With G3V1, if Night Service is activated, and a call then 
returns to the c onsole (for example, an incoming c all transferred b y the attendant 
that has not been answered and has timed out), the call is dropped. The call is 
not route d to the DID-LDN night extension.
Interactions
The following features interact with the Night Service — Night Station Service 
feature.
nCall Coverage
A call routed to the DID-LDN night extension via Night Station  Service 
does not go to coverage, even if the coverage criteria  of the DID-LDN 
night extension is met.
Calls redirected to the attendant via Call Coverage do not route to the 
DID-LDN extension. 
						

							Night Service — Night Station Service
Issue  3   March 1996
3-933
If a night extension has a c overage path in which Cover All Calls has been 
administered, all attendant-seeking calls redirect to coverage and 
changes to the protocol for handling DID-LDN calls (that is, forwarding 
attendant-seeking calls on or off premise from the night extension) does 
not work.
nCall Forwarding All Calls
Calls redirected to the attendant via Call Forwarding All Calls do not route 
to the DID LDN extension.
nInward Restriction
Inward-restricted voice terminals can be administered for Night Station 
Service.  Night Service features override Inward Restriction.
nNight Service — Trunk Answer From Any Station
Night Service — Trunk Answer From Any Station and  Night Service — 
Night Station Service can both b e assigned within the same system, but 
cannot be assigned to the same trunk group.
nRemote Access
The Remote Access extension numb er can be specified as the Night 
Station extension number on an incoming, non-DID, trunk group.
nTimed Reminder
Timed Reminder Calls returning to a console which has been placed in 
Night Service and has an assigned DID-LDN night extension are not 
redirected to the DID-LDN night extension, but are dropped.
Administration
Night Station Service is assigned by the System Manager.  The following items 
require administration:
nDID-LDN night extension and permission to let calls other than DID-LDN 
calls redirect to the DID-LDN night extension.
nTrunk group night destination (p er trunk group)
nHunt group night d estination (per hunt group) 
nNight-Serv button
nNight Service Disc onnect Timer
(This timer d etermines when to drop an unanswered incoming trunk call 
that does not have disconnect supervision.)
nHunt Night Service button
nTrunk Night Service b utton 
						

							Feature Descriptions
3-934Issue  3   March 1996 
Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Night Service — Trunk Answer From Any Station
Issue  3   March 1996
3-935
Night Service — Trunk Answer From 
Any Station
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows voice terminal users to answer all incoming attendant-seeking calls when 
the attendant(s) is not on duty and when other voice terminals have not been 
designated to answer the calls.
The incoming call activates a gong, bell, or chime.  A voice terminal user dials an 
access code and answers the call.
Trunk Answer From Any Station (TAAS) is activated only under the following three 
conditions:
nThe attendant or voice terminal user, if switch has not attendant has 
pressed the Night button on the primary console.
nA night console is not assigned or not operational.
nThe Night Station Service feature is not active.
Considerations
When Trunk Answer From Any Station is activate d, any user can answer the 
attendant-seeking trunk call.  Even though an attendant is not available, the call 
is still answered.  This reduces the number of lost calls.
If Night Service is activated and a power failure occurs, the system, when 
brought back up, automatically returns to the Night Service mo de.
Interactions
Inward-restricted voice terminals can activate TAAS for incoming trunk calls.  
Night Service features override Inward  Restriction.
Calls which are redirected to the attendant via the Call Coverage and Call 
Forwarding All Calls features while the Night Station Service feature is activated 
can be answered via TAAS.
Night Service — Trunk Answer From Any Station and  Night Service — Night 
Station Service can both b e assigned within the same system,  but cannot be 
assigned to the same trunk group.  Activation at System Night Service also  
						

							Feature Descriptions
3-936Issue  3   March 1996 
activates Night Service - Trunk Group, for any trunk group without an individual 
trunk group night service button.
Administration
TAAS is administered on a per-system b asis by the System Manager.  The 
following items require administration:
nDial access code for TAAS (to answer a call)
nPort for the ringing device
nEnable or disable the Night Service Station from taking internal attendant 
greeting calls if Night Station Service is also in effect.
Hardware and Software Requirements
Requires a ringing device and one port on a TN742, TN746B (A-law), or TN769 
Analog Line circuit pack. No additional software is required.