ATT DEFINITY Communications System Generic 3 Instructions Manual

							Privacy — Attendant Lockout
Issue  3   March 1996
3-967
Privacy — Attendant Lockout
Feature Availability
This feature is available with all Generic 3 releases.
Description
Prevents an attendant from reentering a multiple-party connection held on the 
console unless recalled by a voice terminal user. 
Considerations
Privacy — Attendant Loc kout provides privacy for parties on a multiparty call 
held on the console. The held parties can hold a private conversation without 
being interrupted by the attendant.
Interactions
The following features interact with the Privacy — Attendant Lockout feature.
nTrunk-to-Trunk Transfer
Privacy — Attendant Loc kout d oes not function when a call using the 
Trunk-to-Trunk Transfer feature is held on the console.
nIndividual Attendant Access 
Privacy — Attendant Loc kout a pplies only to attendant group calls. 
Individual attendant calls are not affecte d.
nAttendant Recall
Use Attendant Recall to recall the attendant to a call that is originally 
extend e d by the attendant.
Administration
Privacy — Attendant Loc kout is administered on a per-system basis by the 
System Manager.  The only administration required is to administer whether or 
not attendant lockout is active.
Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Feature Descriptions
3-968Issue  3   March 1996 
Privacy — Manual Exclusion
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows multiappearance voice terminal users to keep other users with 
appearances of the same extension numb er from bridging onto an existing call.
Exclusion is activated b y pressing the Exclusion b utton on a per-call basis.  If the 
Exclusion button is pressed while other users are brid g ed onto the call, the other 
users are dropped from the call. The Privacy — Manual Exc lusion feature is 
automatically deactivated when the Exclusion button is p ressed a second time or 
when  the party who activate d Privacy — Manual Exclusion is dropped from the 
call.
Privacy — Manual Exc lusion is used with the PCOL, TEG, and Bridged Call 
Appearance features.
Considerations
Privacy — Manual Exclusion p revents users who have an appearance of another 
terminal’s extension from brid ging onto that extension.
Interactions
The following features interact with the Privacy — Manual Exclusion feature.
nBrid ged Call Ap pearance
When Privacy — Manual Exclusion is activated, all other users are 
prevented from brid g ing onto the active call.
Administration
Privacy — Manual Exc lusion is administered on a p er-voice terminal basis by the 
System Manager.  The only administration required is the assignment of the 
Exclusion button to the d esired voice terminals.
Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Property Management System (PMS) Interfac e
Issue  3   March 1996
3-969
Property Management System (PMS) 
Interface
Feature Availability
This feature is available with all Generic 3 releases.
Description
Provides a communications link between the System and a customer-owned 
PMS.  The PMS allows a customer to control certain features used in both a 
hospital-type and a hotel/motel-type environment.
The communications link allows the PMS to interrogate the system and allows 
information to be passed between the system and the PMS.  Routine operations 
related to the following features are simp lified through this message exchange 
capability:
nMessage Waiting Notification
nControlled Restriction
nHousekeeping Status
nCheck-In/Check-Out
nRoom Change/Room Swap.
nNames Re gistration 
nGuest Information Input/Change 
nSupport of five-Digit Extension Numbers
Message Waiting Notification, Controlled Restriction, and Housekeeping Status 
are optional features.  A customer may elect to operate each of these features 
from the system only or to operate each of these features from either the system 
or a PMS.
Check-In/Check-Out, Room Change/Room Swap,  Names  Registration, and 
Guest Information Input/Change are controlled from the PMS as long as the 
communications link between the system and the PMS is operational.  If the link 
is not operational (the link is down), these features are affected as follows:
nControl of Check-In/Check-Out transfers to the system.  With the system in 
control, Check-In/Check-Out operations are performed via feature 
buttons.
nControl of Guest Information In put/Change transfers to the system.  With 
the system in control, Guest Information Input/Change operations are 
performed by the System Manager via system administration commands. 
						

							Feature Descriptions
3-970Issue  3   March 1996 
nThe system does not support Room Change/Room Swap as such.  
However, the equivalent of Room Change/Room Swap is executed 
through the system by activating Check-Out followed by Check-In.
nNames Re gistration information which is normally sent automatically from 
the PMS to the switch, can be entered manually at the switch by the 
System Manager.
The PMS Interface provides the following:
nA communications protocol for controlling message exchange between 
the system and a PMS 
nAn application module for controlling the operation of the PMS features
nStatus d ata on all g uest/patient rooms for selected features
The protocol is full-duplex, asynchronous and provides the mechanisms for 
setting up a data session with the PMS, message exchange control, error 
identification, and recovery.  The interface supports standard data rates (1200, 
2400, 4800, or 9600 b ps in G3i).
Two protocol modes are provided; the normal protocol mode as described 
above, and the transparent protocol mode.  The transparent protocol mode 
supports ASCII character transmission and is required for PMS features such as 
Names Re gistration and  Guest Information In put/Change.  Systems may b e 
administered to use either the normal or transp arent protocol mode.
The application module of the PMS Interface im plements requested features and 
provides backup procedures if the communications link between the PMS and 
the system is down. Whether or not the communications link with the PMS is 
operational, the system always maintains the following data for each room:
nWhether the room is vacant or occupied
nWhether the voice terminal’s Message lamp is on or off
nWhether a Controlled Restriction is active at the voice terminal and, if so, 
which one
nThe guest’s name and  coverage path
When the link to the PMS is down, the system automatically activates 
Check-In/Check-Out for the attendant console and front d esk terminal with 
display c a pa bility, and c ontinues to support PMS features that are activated from 
guest/patient room voice terminals.
When the link is a gain operational, the system sends one of the following 
messages to the PMS:
nNo room status changes occurred during loss of communications.
nRoom status changes d id occur d uring loss of communications; therefore, 
a status data exchange is needed to synchronize the system and the PMS 
data bases. 
						

							Property Management System (PMS) Interfac e
Issue  3   March 1996
3-971
nThe system failed momentarily, destroying its record of room status; 
therefore, a room status data exchange (full transfer of data from the PMS 
to the system) is needed to synchronize the system and the PMS 
databases.
Also, when the PMS link is down or if a PMS is not used, the system maintains a 
log, called an audit trail report, of all events that would normally b e sent to the 
PM S.
The audit trail data (accessed via  the Management Terminal) is a sequential  
listing of all PMS transactions executed by the system when the PMS data link 
was down.  Also included in the audit trail are some error events that may have 
occurred when the link was either up or d own.  If a printer is configured in the 
system, c o pies of the audit trail d ata will help the administrative staff to restore 
the room status of system and the PMS.
In a d dition to the PMS audit trail report, if the system has an operational PMS log 
printer and the PMS link is down, Housekeeping Status changes will b e printed 
as they occur. The Housekeeping  Status report will contain the following 
information:
nRoom numb er
nFAC dialed
nAny a dditional information digits that were dialed
nReason for the entry (error message)
nTime the error occurred
In a ddition to the PMS log printer, a PMS Journal/Schedule printer is also 
available. The PMS Journal/Schedule printer p rints reports on Automatic Wakeup 
activity, Emergency Access to the Attendant activity, and scheduled reports.
A supporting function called Room Data Image  synchronizes the switch and 
PMS databases after a PMS link g oes d own and c omes back up. The information 
included in the Room Data Image is as follows:
nRoom extension
nWhether the room is occupied or vacant
nMessage Waiting lamp  status
nControlled Restriction status
nGuest’s name 
nCall Coverage path 
						

							Feature Descriptions
3-972Issue  3   March 1996 
Message Waiting Notification
Message Waiting Notification requests are originate d from attendant consoles, 
front desk terminals, or PMS terminals. When a request is entered, the PMS 
sends a Message to the system to change the state of the Message lamp 
associated with a certain extension numb er. If the Message lamp has been 
turned on by the AUDIX or Leave Word Calling (LWC), the PMS cannot be used 
to turn the lamp off. However, in the transparent mo de, certain events may cause 
the switch to inform the PMS that the Message lamp has been turned on by 
AUDIX or LWC.
Any console or terminal used to activate and deactivate Message Waiting 
Notification must be assigned a Console Permissions Class of Service (COS). 
The affecte d extension must have a Client Room COS.
Controlled Restriction
When the Controlled Restriction feature  is activated through the PMS, the PMS 
sends a message to the system to assign one of the following restrictions to the 
voice terminal in a guest/p atient room:
nNo restriction
nOutward restriction
nTotal restriction
nStation-to-station restriction
nTermination restriction
nCombined outward and termination restriction
nCombined Outward and Station-to-Station restriction
nCombined Termination and Station-to-Station restriction
If a PMS is not used or if the communications link is down, the attendant or front 
desk user can still set the Controlled Restriction for a voice terminal, because 
activation of this feature is inde pendent of the PMS.  When the communications 
link is again operational (if a PMS is used), the system asks for a data base 
exchange and all status changes are sent to the PMS. At this time, controlled 
restrictions can still be assigned.
If user controlled restrictions are activated or deactivated from the switch, the 
PMS receives a message with this information. 
						

							Property Management System (PMS) Interfac e
Issue  3   March 1996
3-973
Housekeeping Status
The housekeeping staff can enter status information using voice terminals 
located in guest/p atient rooms or using d esignated terminals. Up to 10 
Housekeeping Status Access Codes can be assigned in the system.
nRoom Voice Terminal Access Code
After the Access Code is dialed, the system accepts up to six additional 
information digits.  These information digits can be used for items such as 
maid identification.
nDesignated Voice Terminal A c cess Code
After the Access Code is dialed, the system waits for the room extension 
to be entered and then will accept up to six a d ditional information d i gits.
If a PMS is used, the system notifies the PMS when Housekeeping Status 
information is entered. If a PMS is not used, if the communications link is down, or 
if a PMS is connected, but housekeeper information is not sent (the 
“Housekeeper Information Configuration”  field on the Hospitality-Related System 
Parameters screen is administered as act-nopms), then Housekeeping Status 
information is written to a log, can be accessed through the Management 
Terminal, and can be sent to a printer to obtain a hard copy. If the system has a 
PMS log printer and the PMS link is d own, each entered event will be p rinted as it 
occurs.
If a PMS is used, but  goes down, and a PMS log printer is not operational, the 
Housekeeping Status  access codes cannot be used.
Check-In/Check-Out
A Check-In request deactivates the Outward Controlled Restriction level on the 
terminal in a guest/patient room. A Check-Out request deactivates any 
Controlled Restrictions and changes the Controlled Restriction level to Outward 
Restriction, checks for any messages,  clears the wakeup request (if there is 
one), and deactivates Do Not Disturb (if activated).
If a PMS is not used or if the communications link is down, Check-In and 
Check-Out can be activated from an attendant console or a front desk terminal 
with display capability and console permission. Two buttons are required, 
Check-In and Check-Out.  Pressing either button places the display in the 
respective mode and allows the touch-tone  or DTMF buttons to be used for 
entering data (rather than for placing calls).
The user exits the Check-In or Check-Out mode by pressing another button 
associated with the display (such as the Normal Mode button).  This restores the 
display and the touch-tone or DTMF  b uttons to normal operation.
A Check-In/Check-Out request also sends information for the Names 
Registration feature to the switch.  This information includes the guest’s name (up 
to 15 characters), room extension, and Call Coverage path. The switch must be  
						

							Feature Descriptions
3-974Issue  3   March 1996 
assigned the transparent communications protocol mode for this information to 
be transferred between the switch and the PMS. If the PMS link is d own, and 
Check-In is done from an attendant console or display-equip ped front desk 
terminal, the guest’s name and coverage path information is not automatically 
updated at Check-In.
If a guest/p atient room has b oth a voice and a data extension, the Check-Out 
request ap plies only to the voice extension.
Room Change/Room Swap
These features are provided only through a PMS and must be activated from a 
PMS terminal.  When either Room Change or Room Swap is activated, the PMS 
sends a message to the system. When Room Change is activated, data 
pertaining to the old room, including a pending wakeup request, the guest’s 
name (transparent mode), and the guest’s Call Coverage path (transparent 
mode), is moved to the new room.  When Room Swap is activated, the data 
pertaining to the two rooms are swapped.  When either feature is activated, if the 
occupancy status is inconsistent, the system sends an error message to the 
PM S.
Names Registration
Automatically sends a guest’s name and room extension from the PMS to the 
switch at Check-In, and automatically removes this information at Check-Out. In 
a d dition, the guest’s call coverage path (for example, voice mail or hotel 
operator) will also be sent from the PMS to the Switch during Check-In. The 
guest’s call coverage arrangement is set to the administered ‘‘Default Call 
Coverage Path for Client Rooms’’ at checkout. The Names Registration feature is 
described in detail elsewhere in this document.
Guest Information Input/Change
Guest Information Input/Change, allows  g uest information (name or coverage 
path) to be entered or altered subsequent to the check-in message.  Hotel 
personnel can change this information at the PMS and it is automatically sent to 
the switch.
The Guest Information In put/Change function  is used in those situations when 
the guest’s name associated with an extension must be changed, input of a 
guest’s name must b e ma de after the checking sequence has taken place, or a 
change in call coverage arrangement must be made.  
						

							Property Management System (PMS) Interfac e
Issue  3   March 1996
3-975
Considerations
The PMS Interface feature provides a collection of features needed in a hosp ital 
or hotel/motel environment:  Message Waiting Notification, Controlled Restriction, 
Housekeeping Status, Check-In/Check-Out, Room Change/Room Swap,  Names 
Registration, and Guest Information Input/Change. All these features, except 
Room Change/Swap and Check-In/Check-Out, can operate through the system 
with or without a PMS.  When these features are entered through a PMS, the 
system provides the necessary communications interface.
A customer may elect to use LWC or Integrated Message Center Service for the 
hospital or hotel/motel staff and Message Waiting Notification for g uests/p atients.  
However, if Message Waiting Notification is not used, Integrated Message Center 
Service can be used for both.
A PMS extension cannot b e removed while the PMS link is active. PMS link 
parameter changes do not take effect until the PMS link is reset.
The normal protocol mode allows extensions of up to four digits in length. The 
transparent protocol mode allows extensions of up to five digits in length.
When a ‘‘save translations’’ is done on a system with the transp arent protocol 
mode active, station names with Client Room COS are saved as ‘‘blank’’ and 
coverage paths are saved as the ‘‘Default Coverage Path for Client Rooms.’’
The PMS interface may not work correctly when there are p-extensions with the 
same leading digit and adjacent lengths. For examp le 3 and 4 p-extensions with 
the same leading  digit may  cause problems. The same applies to 4 and 5, and 5 
and 6. If the lengths differ by 2, the PMS interface works correctly. For example, 
lengths of 3 and 5, or lengths 4 and 6.
A room extension may be gin with “0” only if the PMS sends a prefix digit or if the 
PMS sends a fixed number of digits. Refer to the “Ad ministration” section for 
system parameters.
Interactions
The following features interact with the PMS Interface feature.
nAttendant Console or Front Desk Terminal
The Controlled Restriction, Check-In/Check-Out, and Message Waiting 
Notification features can be activated at an attendant console or a front 
desk terminal with console permission.  Also, the attendant console can 
receive visual notification of the status of the communications link b etween 
the system and the PMS.
nAUDIX Interface 
						

							Feature Descriptions
3-976Issue  3   March 1996 
Message lamps activated by this feature cannot be deactivated b y feature 
buttons or by feature messages from the PMS.
nAutomatic Wakeup
An Automatic Wakeup request for a guest/p atient room is set or canceled 
as a result of Room Change/Room Swap or Check-Out.
nDo Not Disturb
A Do Not Disturb request for a guest/patient room is set or canceled as a 
result of a different Controlled Restriction, Room Change/Room Swap,  or 
Check-Out.
nLeave Word Calling (LWC) 
Message lamps activated by this feature cannot be deactivated by 
Manual Message Waiting feature buttons.
With a system using the transparent protocol mode, any LWC messages 
that are present when a check-In request is processed are delete d.
If Room Change is activated, LWC messages for the old room will 
not be 
moved to the new room. If Room Swap is activated, LWC messages for 
the two rooms will 
not be swapped. Therefore, use of the LWC feature, 
should not be encouraged in guest/p atient rooms.
nRestriction — Controlled
Controlled Restriction for a group of users extensions, when activate d 
from the switch, is not conveyed to the PMS.  Also, the PMS is not able to 
remove such restrictions by sending feature messages.
Administration
The following Hospitality System Parameters may be administered:
nNumber of Digits from PMS—specifies the number of digits the switch 
expects from the PMS. A blank (the default) indicates that a variable 
number of digits are expected. If the protocol mode is normal, then the 
range is 1-4; if the protocol mode is transparent, then the range is 1-5. If 
the field is blank and the “PMS Sends Prefix”  field is no, then the switch 
will not sup p ort extensions with a leading digit of 0 as PMS rooms.
n“PMS Sends Prefix?” field—specifies whether the switch should 
consider the first digit (if it is designated as a prefix digit in the Dial Plan) 
as a prefix and strip it off before trying to find a PMS record for the 
extension. Values  are y or n. If the field is n and the “Number of Digits 
from PMS”  field is blank, then the switch will not sup p ort extensions with a 
leading digit set to 0 as PMS rooms.
nMessage Waiting Notification—one of two choices must be 
administered:
— Active with no PMS message exchange (act-nopms)