ATT DEFINITY Communications System Generic 3 Instructions Manual

							Voice Response Integration (VRI)
Issue  3   March 1996
3-1215
It is not recommended that a service observing warning tone be 
administered since the warning tone may interfere with the interaction 
between the CONVE RSA NT and the calling party.
nSystem Measurements
System measurements track converse-on c alls to hunt groups.
nTouch-Tone Dialin g
Any touch-tone dialing by the calling party during the digit passing 
phases of a c onverse-on session d oes not result in c orruption of data or in 
the collection of this data in the form of dial-ahead digits by the DEFI NIT Y 
Communications System.
Only after the DEFINITY  switch to CONVERSANT digit passing phase is 
complete can the calling party enter touch-tone digits in response to a 
CONVERSANT promp t. Only after the CONVERSANT to the DEFINITY 
switch data return p hase is complete and an additional collect  digits 
vector step is executed can the calling party enter a touch-tone resp onse 
to a  DE FI NITY  system prompt.
nTransfer
A c all distributed b y a converse-on ste p may not b e transferred. The only 
form of transfer allowed is the data passing operation during the data 
return phase at the end of a CONVERSANT script.
If an illegal attempt to transfer a c onverse-on call is ma de, a vector event 
is lo g ged, the line to the CONVER SA N T i s dropped, and vector 
processing is re-activated at the next vector step.
If an illegal transfer is attempted by a live a gent with a multifunction set, 
the transfer is denied and the agent may reconnect to the call.
nTransfer out of AUDIX
If a converse-on step d elivers a call to an AUDIX hunt group, and if the 
calling party then attempts to transfer out of AUDIX, the transfer is denied. 
Vector processing continues with the next step.
nUniform Call Distribution (UCD)
A converse-on split may be administered as a Uniform Call Distribution 
split.
nVDN Display Override
If a call that accesses multiple VDNs encounters a converse-on ste p 
passing ‘‘vdn,’’ normal display override rules determine which VDN 
number is outpulsed to the VRU.
nVector-controlled splits
A converse-on step may place a call to a split only if that split is 
administered as a vector-controlled split. 
						

							Feature Descriptions
3-1216Issue  3   March 1996 
Administration
Basic Call Vectoring  must b e enabled in order to use the converse-on vector 
step. To enable complete functionality of VRI, Call Prompting must also be 
optioned.
If Call Promp ting is not op tioned, the Converse Data Return c o de cannot be 
administered, and data cannot b e returned from CONVERSANT. Also, since the 
DEFI NI TY s yst em  cannot collect any digits from the caller, the ‘‘digits’’ keyword 
cannot be administered for the < data_1> or  fields. All other VRI 
capabilities are available.
Hardware and Software Requirements
Basic Call Vectoring  must b e enabled in order to use the converse-on vector 
step. To enable complete functionality of VRI, Call Prompting must also be 
optioned.
No new or changed hardware is required for this feature.
The TN744 Call Classifier circuit packs required by Call Prompting are not 
required for the returning of digits in-b and from CONVER SA N T t o  the DEFINITY 
system. Instead, general purpose TTR (TN748) circ uit packs are used. 
						

							Voice Terminal Alerting O ptions
Issue  3   March 1996
3-1217
Voice Terminal Alerting Options
Feature Availability
This o ption is available for the CALLMASTER Voice Terminal  with G3V1.1, G3V2, 
and later releases. It is available for Digital Voice Terminals and  Hybrid Voice 
Terminals only with G3V2 and later releases.
Description
Provides multi-appearance voice terminal users with a range of  audible ringing 
treatments.  These treatments primarily affect the audible ringing applied to calls 
directed to off-hook stations. They also affect the ringing treatment applied to 
calls  directed to idle and active CALLMASTER Voice Terminals.
The Voice Terminal Alerting Option for Digital Voice Terminals and  Hybrid Voice 
Terminals has four possible values. They are:
ncontinuous 
All calls directed to this station will ring continuously until they are 
answered, redirected or abandoned.
nsingle 
If this station is off-hook and idle or off-hook and active and a call is 
delivered, the call will receive a single ring cyc le and  then ring silently 
until the call is answered, redirected or abandoned. ‘‘single’’ is the default 
value.
nif-b usy-single 
If this station is off-hook and idle and a call is delivered to it, then the call 
will ring continuously. If this station is off-hook and active and a call is 
delivered to the it, then the call will receive a single ring cycle and then 
ring silently.
nsilent 
If this station is off-hook and idle or off-hook and active, incoming calls will 
receive no audible ringing.
The Voice Terminal Alerting O ption for CALLMASTER Voice Terminal has four 
possible values. They are:
ncontinuous 
All calls directed to this CALLMASTER Voice Terminal will ring  
continuously until they are either answered, redirected or abandoned.
nsingle  
						

							Feature Descriptions
3-1218Issue  3   March 1996 
All calls delivered to this CALLMASTER Voice Terminal will receive a 
single ring cycle and then ring silently until answered, redirected or 
abandoned.  single is the default value.
nif-b usy-single 
If this CALLMASTER Voice Terminal is idle and a call is delivered to it, the 
call will ring continuously. If this terminal is active on a call and another c all 
is delivered it,  then the call will receive a single ring cycle and then ring 
silently.
nsilent-if-b usy 
If this CALLMASTER Voice Terminal is idle and a call is delivered to it, the 
call will ring continuously. If this terminal is active on a call, incoming calls 
will receive  no audible ringing.
Considerations
Voice Terminal Alerting O ptions do not affect the ringing treatment a p plied to 
switch-hook equipped terminals which are on-hook.  These terminals will always 
ring continuously when a call is directed to them. They will ring audibly until the 
call is answered, redirected or abandoned.
Certain ringing treatments are specified by these options for idle stations.  
When a station has no calls or all calls are ringing or on hold, the station is 
considered to be idle.
This option is not available with Analog Voice Terminals, MET Sets (Multi-button 
Electronic Telephones) and ISDN-BRI Voice Terminals.
Interactions
nBrid ged Call Alerting
If set to yes then bridged call appearances will ring audi bly  when a call is 
directed to that station.  The audi ble alerting applied to the station will be 
determined by the Voice Terminal Alerting Option administered on the 
station which is ringing.
nDistinctive Ringing
A station can still be administered for Distinctive Ringing. The Voice 
Terminal Alerting Option will have no affect on its operation.
nPriority Calling
Priority calls receive a distinctive audible alerting. The Voice Terminal 
Alerting O ption has not affect on this feature. 
						

							Voice Terminal Alerting O ptions
Issue  3   March 1996
3-1219
Administration
The Alerting O ptions - Multi-Appearance Voice Terminal feature is administered 
on a per-voice terminal basis by the System Manager.
The following item requires administration for Digital Voice Terminals and Hybrid 
Voice Terminals:
— ‘‘Active Station Ringing’’ option (per voice terminal)
The following item requires administration for CALLMASTER Voice Terminals:
— ‘‘Idle/Active Ringing’’ option (per voice terminal)
Hardware and Software Requirements
No a d ditional hardware is required.
No a d ditional software is required to use Voice Terminal Alerting Options with 
CALLMASTER Voice Terminals.  G3V2 or later release software is required to use  
Voice Terminal Alerting O ptions with Digital Voice Terminals and  Hybrid Voice 
Terminals. 
						

							Feature Descriptions
3-1220Issue  3   March 1996 
Voice Terminal Display
Feature Availability
This feature is available with all Generic 3 releases.
Description
Provides multiappearance voice terminal users with up d ated  call and message 
information.  This information is displayed on a display-equip ped terminal. The 
information displayed depends upon the display mode selected by the user.
Terminal users may select any of the following as the display message language: 
English (default), French, Italian, Spanish, or other. Please see the Administrable 
Language Displays feature for more information.
NOTE:
The rest of this description ap plies when English is selected.
Several modes can be assigned to buttons and then selected by pressing the 
assigned button. All buttons are located on the display module or voice terminal. 
All buttons are administrable.
nNormal Mo de
Displays call-related information for the active call appearance. This 
display includes information i dentifying the call ap pearance, calling or 
called party, and calling or called number.  The display must be in the 
Normal mode to answer incoming calls and to display information 
associated with the  Automatic Incoming Call Display feature.
nInspect Mode
Displays call-related information for an incoming call when the user is 
active on a d ifferent call a p pearance. This button is pressed when the 
user is active on one call appearance and receives a call on another 
appearance.
nStored Number Mode
Displays the last number the user dialed (Last Number Dialed feature), the 
number stored in an Abbreviated Dialing button administered to the voice 
terminal, a number stored in an Ab breviated Dialing list, or a number 
assigned to a button administered through the Facility Busy Indication 
feature.
nDate and Time Mo de
Displays the current date and time of day. 
						

							Voice Terminal Display
Issue  3   March 1996
3-1221
nIntegrated Directory Mode
Turns off the touch-tone signals and allows the touch-tone buttons to be 
used to key in the name of a system user.  After a name is keyed in, the 
display shows that name and associated extension number.  (Refer to the 
Integrated Directory feature for complete details.)
nMessage Retrieval Mode
Retrieves messages for voice terminal users. If no messages are stored, 
display shows NO MESSAGES.
nCoverage Message Retrieval Mode
Retrieves messages for voice terminal users who do not have a display 
module assigned to their voice terminal. Retrieval permission must be 
administered for a user to retrieve another user’s messages. Messages 
can be retrieved at any time.  The retriever does not need to lift the 
handset to retrieve messages.  Also, messages can be retrieved even if 
the retriever is active on a call.
Elapsed Time is a display feature that can be invoked while the display is in the 
Normal display mode.  It displays elapsed time in hours, minutes, and seconds.  
The timing starts or stops when the button is pressed.  This button can b e 
pressed at any time.
The Mess a ge Retrieval, Coverage Message Retrieval, or Inte grated Directory 
buttons have three other associated buttons:
nNext Messag e
Retrieves the next message or d isplays END OF FILE, PUSH Next TO 
REPEAT when in the retrieval mode.  Displays the next name in the 
alphabetical listing when in the Integrated Directory mo de.  This button 
must be assigned when a Retrieval b utton is assigned.
nDelete
Deletes the currently displayed message.  This button must be assigned 
when a Retrieval button is assigned.
nReturn Call
Automatically returns the call requested by the currently displayed 
message or the currently displayed name and extension number.
The system provides the following call-related information:
nCall Ap pearance Identification
The call appearance buttons are designated on the display by a 
lowercase letter; for example, a, b, and c. The display shows a= for a call 
incoming on the first call a pp earance button,  b= for a call incoming on the 
second call appearance button, and so on. 
						

							Feature Descriptions
3-1222Issue  3   March 1996 
nCalling Party Identification
When the call is from a system user, the disp lay shows the caller’s name 
or a unique identification administered for the voice terminal being used, 
along with the calling party’s extension numb er. When the call is from 
outside the system, the disp lay shows the trunk identification, such as 
CHICAGO, and the trunk access code, assigned to the trunk group used 
for the call.  If a user is active on a call, and receives a subsequent call, 
the display automatically shows the identification of the subsequent caller 
for a few seconds then automatically restores the display associated with 
the active call.
nCalled Party Identification
On calls to a system user, the display shows the digits as they are dialed.  
After the dialing is complete, the display shows the called party’s name 
and extension number.   If no name is accessed, the dialed digits c ontinue 
to be displayed.
On outgoing calls, the d isplay shows the digits as they are dialed, 
followed by the name and trunk access code assigned to the trunk group 
being used.  The System Manager can suppress the name of any trunk 
group.  If such a trunk group is accessed, the name portion of the display 
is blank.
nCall Purp ose
This identifies the reason for an incoming call or a redirected call. (A 
normal incoming call is not identified by a call purpose.)  The following call 
purpose identifiers can be displayed:
f — Call Forwarding — Indicates that another user has forward ed calls to 
this voice terminal.
s — Send All Calls — In dicates that the called user is temporarily sending 
all calls to coverage, and that the call has been redirected to this voice 
terminal.
c — Cover All — In dicates that the called user has Cover All criteria 
assigned.
d — Coverage on Don’t Answer — In dicates that the call was redirected 
because the called voice terminal was not answered. This identifier also 
indicates that the called voice terminal user has a temp orary bridged 
appearance of the call.
b — Busy — In dicates that the called voice terminal user is active on a 
call, and the called voice terminal user has a temporary bridged 
appearance of the call.
B — Busy — In dicates that the called voice terminal user is active on a 
call, and the called voice terminal user d oes not have a temp orary b rid ged 
appearance of the call. 
						

							Voice Terminal Display
Issue  3   March 1996
3-1223
Callback — Indicates that the call is an Automatic Callback call from the 
system.
Icom — Indicates that the incoming call is an Intercom call.
Park — Indicates that the user parked a call.
Pickup — Indicates that the user answered a Call Pickup group member’s 
call.
Priority — In dicates that the incoming call has priority status.
Some typical disp lays are as follows:
nInternal call
then
or
nOutgoing trunk c all
Where 8 is the trunk access code and 784-3541 is the numb er dialed:
then
or
nIn coming trunk call
Where 102 is the trunk access code of the incoming trunk group.
 a=3602
a=       TOM BROWN              3062
a=       EXT 3602               3062
b=87843541
b=    OUTSIDE CALL                  8
b=            WATS               101
a=    OUTSIDE CALL                 102 
						

							Feature Descriptions
3-1224Issue  3   March 1996 
nConference call originated by the attendant
Where 4 is the number of conferees. The number does not include the 
conference call originator.
nInternal call redirected to coverage
or
Where 
d indicates that Go To Cover was activated by the calling voice 
terminal user.
nIncoming trunk call redirected to coverage
Where 
s indicates that Send All Calls was activated by the called voice 
terminal user.
nMessage Retrieval
then
then
This message means that Joe Jones called Betty Sims the morning of 
October 16. The second message was stored at 11:40 a.m. Joe wants 
Betty to call his extension number, 3124.
nIntegrated Directory mode
This display shows the name and extension number as a dministered in 
the system. The 3 indicates that three b uttons were pressed to reach this 
particular display.
b=    CONFERENCE 4
b=      EXT 3174   to   EXT 3077     d
b=      BOB SMITH  to  JOYCE THOMAS  d
 b=    OUTSIDE CALL  to  DON SMITH    s
 IN PROGRESS
 MESSAGES FOR BETTY R. SIMS
 JOE JONES 10/16 11:40a 2 CALL 3124
CARTER, ANN        3408              3