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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
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Contents xliiIssue 3 Marc h 1996 Ad ministration 3-779 Hard ware and Software Requirements 3-779 nIndividual Attendant Access (IAA)3-780 Feature Availability3-780 Desc ription 3-780 Considerations 3-780 Interactions 3-781 Ad ministration 3-783 Hard ware and Software Requirements 3-783 nInformation System Network (ISN) Interface 3-784 Feature Availability3-784 Desc ription 3-784 Considerations 3-785 Interactions 3-785 Ad ministration 3-786 Hard ware and Software Requirements 3-787 nIntegrated Directory3-788 Feature Availability3-788 Desc ription 3-788 Considerations 3-790 Interactions 3-791 Ad ministration 3-791 Hard ware and Software Requirements 3-791 nIntegrated Services Digital Network (ISDN) — Basic Rate Interface (BRI)3-792 Feature Availability3-792 Desc ription 3-792 ISDN-BRI En dpoint Configurations 3-793 Terminal Equipment Identifier (TEI )3-794 Service Profile Identifier (SPID) 3-794 ISDN-BRI Voice/Data Terminal Equipment 3-795 En d point Initialization 3-795 Multipoint Configurations on BRI Ports 3-796 Exchange of User Information 3-796 ISDN-BRI Data Servic e 3-796
Contents Issue 3 March 1996xliii Basic Digit Dialing 3-796 Default Dialin g 3-796 Data Hotline 3-796 Administered Connections 3-797 Call Re quest 3-797 Cause Value 3-797 Considerations 3-797 Interactions 3-798 Ad ministration 3-799 BRI Voice/Data 3-799 BRI Data 3-800 Hard ware Requirements3-801 nIntegrated Services Digital Network (ISDN) — Primary Rate Interface3-802 Feature Availability3-802 Desc ription 3-802 AT&T Switched Network Protocol 3-804 Access to AT&T Switched Network Services 3-805 Call Identification Display3-805 CPN/BN to Host Call Id entification3-808 Private Network Services 3-809 Wi de b and Switc h in g3-810 Call-by-Call Service Selection3-810 Access to Software Defined Data Network (SDDN) 3-811 Access to Switched Digital International (SDI) 3-811 ISDN-PRI Interw orkin g3-811 National ISDN-2 Services 3-812 Calling Line Identification3-812 Non-Facility Associated Signaling3-813 D-Channel Backup3-813 Wi de b and Switc h in g3-813 Call-by-Call Service Selection3-813 Global ISDN-PR I3-813 Considerations 3-813 Interactions 3-814
Contents xlivIssue 3 March 1996 Ad ministration 3-815 Hard ware and Software Requirements 3-817 nInter-PBX Attendant Calls 3-819 Feature Availability3-819 Desc ription 3-819 Considerations 3-819 Interactions 3-819 Ad ministration 3-820 Hard ware and Software Requirements 3-820 nInterc ept Treatment3-821 Feature Availability3-821 Desc ription 3-821 Considerations 3-822 Interactions 3-822 Ad ministration 3-823 Hard ware and Software Requirements 3-823 nInterc om — Automatic 3-824 Feature Availability3-824 Desc ription 3-824 Considerations 3-824 Interactions 3-824 Ad ministration 3-825 Hard ware and Software Requirements 3-825 nInterc om—Dial 3-826 Feature Availability3-826 Desc ription 3-826 Considerations 3-826 Interactions 3-826 Ad ministration 3-827 Hard ware and Software Requirements 3-827 nInternal Automatic Answer (IAA)3-828 Feature Availability3-828 Desc ription 3-828 IAA Feature Operations 3-829 Considerations 3-829
Contents Issue 3 March 1996xlv Interactions 3-830 Ad ministration 3-832 Hard ware and Software Requirements 3-832 nIntraflow and Interflow 3-834 Feature Availability3-834 Desc ription 3-834 Considerations 3-836 Interactions 3-836 Ad ministration 3-837 Hard ware and Software Requirements 3-837 nLast Number Dialed3-838 Feature Availability3-838 Desc ription 3-838 Considerations 3-838 Interactions 3-839 Ad ministration 3-839 Hard ware and Software Requirements 3-839 nLeave Word Calling3-840 Feature Availability3-840 Desc ription 3-840 Considerations 3-842 Interactions 3-842 Ad ministration 3-843 Hard ware and Software Requirements 3-844 nLine Lockout 3-845 Feature Availability3-845 Desc ription 3-845 Considerations 3-845 Interactions 3-845 Ad ministration 3-845 Hard ware and Software Requirements 3-845 nLook Ahead Interflow 3-846 Feature Availability3-846 Desc ription 3-846 Look Ahead Interflow Basics3-847
Contents xlviIssue 3 March 1996 Two-Switch Look Ahead Interflow Configuration 3-847 Sending Switch O peration 3-848 Receiving Switch Operation 3-849 Tandem Switch Configuration 3-853 Sending Switch O peration 3-853 Tandem Switch Operation 3-853 Examp le of Tandem Switch Vector 3-854 Far End Switch O peration 3-854 Display Information3-854 Answering Agent’s Display 3-854 Originator’s Display3-855 Audible Feedback3-855 Considerations 3-855 Interactions 3-856 Ad ministration 3-860 Hard ware and Software Requirements 3-860 nLoudspeaker Paging Ac cess3-861 Feature Availability3-861 Desc ription 3-861 Considerations 3-862 Interactions 3-862 Ad ministration 3-863 Hard ware and Software Requirements 3-863 nLoudspeaker Paging Ac cess — Deluxe3-864 Feature Availability3-864 Desc ription 3-864 Paging Zones 3-864 PagePac Pagin g 3-865 O perations 3-865 Activation of Deluxe Paging by Single-Line Voice Terminal Users 3-865 Activation of Deluxe Paging by Multi-Ap pearance Voice Terminal Users 3-866 Activation of Deluxe Paging by an Attendant for Another Party 3-867
Contents Issue 3 Marc h 1996xlvii Activation of Deluxe Paging Answer-Back by the Paged Party 3-868 Unparking a Loudspeaker Paging Call 3-868 Considerations 3-868 Interactions 3-869 Ad ministration 3-871 Hard ware and Software Requirements 3-872 3 nMalicious Call Trace (MCT)3-873 Feature Availability3-873 Desc ription 3-873 Feature Activation 3-874 Feature Control 3-875 Feature Deactivation 3-875 Considerations 3-876 Display Information3-876 Switch Failure 3-876 Interactions 3-876 Ad ministration 3-880 Hard ware/Software Re quirements 3-881 nManual Message Waiting 3-882 Feature Availability3-882 Desc ription 3-882 Considerations 3-882 Interactions 3-882 Ad ministration 3-882 Hard ware and Software Requirements 3-882 nManual Originating Line Servic e 3-883 Feature Availability3-883 Desc ription 3-883 Considerations 3-883 Interactions 3-883 Ad ministration 3-883 Hard ware and Software Requirements 3-883
Contents xlviiiIssue 3 March 1996 nManual Signaling3-884 Feature Availability3-884 Desc ription 3-884 Considerations 3-884 Interactions 3-884 Ad ministration 3-884 Hard ware and Software Requirements 3-884 nMERLIN® /System 25 Voice Terminal Su p port — 731xH Series3-885 Feature Availability3-885 Desc ription 3-885 Considerations 3-888 nMisoperation Handling3-890 Feature Availability3-890 Desc ription 3-890 Standard Operation3-890 Analog Operation 3-890 Digital Operation 3-891 G3V4 and Later Releases 3-891 Analog Operation 3-891 Digital Operation 3-892 Attendant Console 3-892 Interactions 3-893 Ad ministration 3-893 Hard ware and Software Requirements 3-893 nModem Pooling3-894 Feature Availability3-894 Desc ription 3-894 Considerations 3-895 Interactions 3-896 Ad ministration 3-897 Hard ware and Software Requirements 3-897 nMove Ag ents From CMS3-898 Feature Availability3-898 Desc ription 3-898
Contents Issue 3 March 1996xlix Move Ag ent While Staffe d 3-899 Considerations 3-900 Interactions 3-901 Ad ministration 3-901 Hard ware and Software Requirements 3-901 nMulti-Ap pearance Preselection and Preference3-902 Feature Availability3-902 Desc ription 3-902 Considerations 3-903 Interactions 3-903 Ad ministration 3-904 Hard ware and Software Requirements 3-904 nMultiple Call Handling3-905 Feature Availability3-905 Desc ription 3-905 None 3-906 On Request3-906 One Forced 3-906 One Per Skill 3-907 Many Forced 3-908 MCH Example 3-908 Considerations 3-909 Work Modes 3-909 Interactions 3-910 Ad ministration 3-912 Hard ware and Software Requirements 3-912 nMultiple Listed Directory Numbers3-913 Feature Availability3-913 Desc ription 3-913 Considerations 3-913 Interactions 3-913 Ad ministration 3-914 Hard ware and Software Requirements 3-914 nMusic-on-Hold Access3-915 Feature Availability3-915 Desc ription 3-915
Contents lIssue 3 March 1996 Considerations 3-915 Interactions 3-915 Ad ministration 3-916 Hard ware and Software Requirements 3-916 nNames Registration 3-917 Feature Availability3-917 Desc ription 3-917 Check-In and Check-Out 3-917 Guest Information Input/Change3-918 Names Re gistration Information Format3-918 Call Coverage 3-919 Considerations 3-919 Interactions 3-919 Ad ministration 3-920 Hard ware and Software Requirements 3-921 nNetwork Ac c ess — Private 3-922 Feature Availability3-922 Desc ription 3-922 Considerations 3-922 Interactions 3-923 Ad ministration 3-923 Hard ware and Software Requirements 3-923 nNetwork Ac c ess — Public3-924 Feature Availability3-924 Desc ription 3-924 Considerations 3-924 Interactions 3-924 Ad ministration 3-924 Hard ware and Software Requirements 3-925 nNight Service — Hunt Group3-926 Feature Availability3-926 Desc ription 3-926 Considerations 3-926 Interactions 3-927 Ad ministration 3-927 Hard ware and Software Requirements 3-928
Contents Issue 3 March 1996li nNight Service — Night Console Servic e 3-929 Feature Availability3-929 Desc ription 3-929 Considerations 3-929 Interactions 3-929 Ad ministration 3-930 Hard ware and Software Requirements 3-930 nNight Service — Night Station Service 3-931 Feature Availability3-931 Desc ription 3-931 Considerations 3-932 Interactions 3-932 Ad ministration 3-933 Hard ware and Software Requirements 3-934 nNight Service — Trunk Answer From Any Station3-935 Feature Availability3-935 Desc ription 3-935 Considerations 3-935 Interactions 3-935 Ad ministration 3-936 Hard ware and Software Requirements 3-936 nNight Service — Trunk Group3-937 Feature Availability3-937 Desc ription 3-937 Considerations 3-937 Interactions 3-938 Ad ministration 3-939 Hard ware and Software Requirements 3-939 nOff-Premises Station3-940 Feature Availability3-940 Desc ription 3-940 Considerations 3-940 Interactions 3-940 Ad ministration 3-940 Hard ware and Software Requirements 3-941