ATT DEFINITY Communications System Generic 3 Instructions Manual

							Attendant Direct Extension Selection With Busy Lamp 
Field
Issue  3   March 1996
3-107
Standard DXS Tracking with Hundreds 
Select Buttons
Eight Hundreds Select buttons and 100 DXS buttons are located on the basic 
selector console.  The enhanced selector console has 20 Hundreds Select 
buttons and 100 DXS b uttons. Twelve a dditional Hundreds Select b uttons can b e 
assigned to feature buttons on the attendant console.  However, if these feature 
buttons are used, the total number of Hundreds Select buttons per attendant 
(including both the attendant console feature b uttons and the selector console 
buttons) cannot exceed 20. Each Hundreds Select button is labeled with a 
different hundreds group number used in the system.  For exam ple, if a system 
uses four-digit extension numbers, the Hundreds Select buttons could be 
labeled 2400, 2500, 2800, and so on.  Likewise, a three-digit system could have 
these buttons labeled as 100, 200, 300, and so on. A two-digit system would 
have a 0 Group Select number (G3iV1 and G3vsV1/G3sV1 only). (For G3i-Global 
and G3rV1, 2 digit extensions can b e dialed from a DXS, b ut the BLF lamps d oes 
not track them.  This is done by selecting an unadministered hundreds group 
button on the DXS and then pressing the DXS extension button with the 2 digits 
of the extension you wish to reach.  G3V2 and later releases support tracking of 
2-digit extensions via the BLF as well as d ialing of 2-digit extensions via the BLF.) 
A five-digit system, for example, could have group select buttons labeled 28400, 
28500, 28600, and so on.
The 100 DXS buttons are labeled 00 to 99, and each button represents the last 
two digits of an extension number.  Each DXS button, when combined with a 
Hundreds Select button, represents a unique extension number.  To place a call 
to an extension number, the attendant merely  presses the  appropriate Hundreds 
Select button followed by the appropriate DXS button.  For example, to call 
extension 4321, the attendant would press Hundreds Select button 4300 
followed by DXS button 21.
A lamp  associated with each Hundreds Select button indicates the selected 
hundreds group.  A selected hundreds group remains selected until another 
Hundreds Select button is pressed.  The associated lamp lights and remains 
lighted until another Hundreds Select button is pressed.  Each DXS button also 
has an adjacent lamp, which is used to determine the idle/busy active status of 
the facility associated with the button.  When a facility is busy/active, the lamp at 
the associated DXS button is lighted.  When the associated facility is idle the 
lamp is dark. For multifunction voice terminals with a speakerphone or the 
CallMaster voice terminal, the facility is b usy when a user is active on a call 
appearance (talking or originating a call) and idle when all call appearances are 
idle, ringing, or held. For other voice terminals, the facility is busy when the 
station is off-hook and id le when the station is on-hook.
The 100 lamps adjacent to the DXS buttons are referred to as a “Busy Lamp”  
field. Although the Group Select and DXS buttons may be used to dial any 
extension, the “Busy Lamp ”  field only reflects the status of on-switch resources.
After the Hundreds Select button is pressed, if the lamp adjacent to the desired 
DXS button is lighted to indicate busy status, the call can sometimes still b e  
						

							Feature Descriptions
3-108Issue  3   March 1996 
placed or extended. Attendant Call Waiting is activated for a single-line voice 
terminal.  A multiappearance voice terminal user receives the call on an idle 
appearance. If no idle appearances are available, the c all c an route to c overage, 
if available, or receive busy tone.
Enhanced DXS Tracking
Enhanced DXS Tracking can help you if you have more than 100 stations, but 
you use a console that  does not have Hundreds Select buttons administered, or 
if you have more stations than you do Hundreds Select buttons (and thus have 
hundreds groups that are administered with Hundreds Select b uttons). This 
means that if you have the basic selector console but you have more than 800 
stations, or if you have the enhanced selector console but you have more than 
2,000 stations, you can still use the selector console to track the 
extra 
unadministered stations and extend calls to them.
To do this, you must have a Group Select  feature b utton. This feature button 
allows you to track and extend calls to stations that do not have Hundreds Select 
buttons administered for them. This feature button is also useful if the attendant 
prefers to use the dial pad to access a group of stations rather than pressing a 
Hundreds Select button.
The Group Select  feature button works for extensions of 3-, 4-, or 5- digits 
(extension numbers 100 through 99999).
NOTE:
The Enhanced DXS Tracking feature sup ports only stations that reside on 
the same PBX as the attendant console. The attendant can extend calls to 
another DCS switch via the Enhanced DXS feature, but the DXS console 
does not show busy/idle status of stations on the other DCS.
To view extension status or extend calls using the Group Select button, you press 
the Group Select button and dial the 2- or 3-digit prefix of the extension you want 
and you press the pound (
#) button. The lamps on the selector console light for 
all extensions in that group that are b usy. For example, to view the status of 
extension 84463, you press the Group Select button, dial 
844, and press the 
pound 
(#) b utton. The lamps on the selector console indicate busy extensions for 
the group 84400-84499. At this time, you can handle the call as normal. If you 
want to extend the c all to a station in the group, you p ress the DXS b utton for that 
station.
If you press any Hundreds Select button on the DXS module and the console 
currently is in the Group Select mode, the console exits this mo de and enters the 
normal mo de.
The Group Display Button
You c a n administer a Group Display button to help you with tracking extension 
status. The p urpose of the button is to enable you to see which group of  
						

							Attendant Direct Extension Selection With Busy Lamp 
Field
Issue  3   March 1996
3-109
extensions the system is currently tracking. You p ress this b utton and the system 
indicates on the d isplay panel the range of extensions c urrently being tracked by 
the selector console.
NOTE:
You can administer the Group Display button for either the feature area or 
the display area of the console.
If you select this button, the system identifies the digits associated with a 
Hundreds Select button, unless it finds no Hundreds Select button is lit, in which 
case it identifies the di gits last entered with the Group Select  button. The system 
continues to track the selecte d group of extensions until you either press a 
Hundreds Select button, or press the Group Select feature button and dial the 
prefix for the new extension group and the pound (
#) button. In either case, the 
system tracks the new group of stations.
Considerations
With the Attendant Direct Extension Selection With Busy Lamp Field feature, the 
attendant can place calls to 800 extensions using the basic selector console, 
and 2,000 extensions using the enhanced selector console; or up to 99899 
extensions using the Group Select feature button (extension numbers from 100 to 
99999). If the desired hundreds group is being tracked, using either a Hundreds 
Select button or the Group Select feature button, the attendant needs only to 
press the desired DXS button to access a station.
This feature also provides the attendant with a visual indication of the idle/active 
status of the extension numb ers assigned to the selected hundreds group. A 
maximum of 100 extension numb ers can be monitored for idle/active status at 
any one time.
The enhanced DXS functionality does not support extensions that have less than 
3-digits.
Station tracking is possible only for the PBX on which the attendant resides.
Interactions
nAttendant Display
When the attendant uses the Attendant Direct Extension Selection With 
Busy Lamp Fiel d feature, the call is i dentified on the alphanumeric display 
through the Attendant Display feature.
nCall Coverage
If Send All Calls is activated, or if the Call Coverage redirection c riteria are 
met, then an extended call redirects to the coverage path.
nCAS  
						

							Feature Descriptions
3-110Issue  3   March 1996 
When a DXS b utton is used to make a CAS call, it takes a few seconds 
before the attendant hears ring back tone.
Administration
If you are using Hundreds Select buttons, you must administer the hundreds 
group assignment for each of the Hundreds Select buttons. Have your System 
Manager make these assignments on the ‘Attendant Console’ form.
If you are using the Group Select and Group Display feature buttons, you must 
have feature button assignments for 
GROUP-SEL and GROUP-DISP. Have your 
System Manager make these assignments on the ‘Attendant Console’ form.
Hardware and Software Requirements
Requires a selector console. No additional software is required. 
						

							Attendant Direct Trunk Group Selection
Issue  3   March 1996
3-111
Attendant Direct Trunk Group 
Selection
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows the attendant direct access to an idle outgoing trunk by pressing the 
button assigned to the d esired trunk group.
Each attendant console has 12 designated Trunk Hundreds Select buttons to be 
used with the Attendant Direct Trunk Group Selection feature. In ad d ition, each 
console may have up to 12 of its feature b uttons administered as additional Trunk 
Hundreds Select buttons, for a total of 24 Trunk Hundreds Select b uttons per 
console. Each button allows the attendant direct access to an outg oing trunk 
group by simply pressing the b utton assigned to that trunk group.
If the attendant is talking on a call, then that call is sp lit away and a new call is 
placed to the outgoing trunk specified by the trunk group select button.  The 
attendant can then press release to connect the sp lit away parties to the trunk’s 
dial tone, or the attendant can dial the destination and press release to connect 
the split away party to the called party. 
All Trunk Hundreds Select buttons (including any administered on the feature 
buttons) have a Busy lamp that lights when all trunks in the associated trunk 
group are busy.  If one of the two-lamp feature buttons on a basic console is 
administered as a Trunk Hundreds Select b utton, the bottom lamp is used as the 
Busy lamp (the top lamp  is not used).  Six of the designated buttons (basic 
console) or all 12 designated buttons (enhanced console) also have a Cont 
(control) lamp and a Warn (warning) lamp.  The Warn lamp lights when a preset 
number of trunks in the associated trunk group are busy.  The Cont lamp lights 
when the attendant has activated the Attendant Control of Trunk Group Access 
feature for the associated trunk group.
Instead of trunk groups, Loudspeaker Paging zones can be assigned to Trunk 
Hundreds Select buttons.  In this case, the Busy lamp indicates the idle/busy 
status of the associated Loudspeaker Paging zone.
Considerations
Attendant Direct Trunk Group Selection eliminates the need for the attendant to 
memorize, or look up, and dial the trunk access codes associated with frequently 
used trunk groups.  A label associated with each Trunk Hundreds Select button 
identifies its destination or use, for examp le, Chicago, FX, or WATS. Pressing the 
button selects an idle trunk in the d esired group. 
						

							Feature Descriptions
3-112Issue  3   March 1996 
Each attendant c onsole has 12 designated Trunk Hundreds Select buttons. Each 
console may have up to 12 of its feature b uttons administered as additional Trunk 
Hundreds Select buttons, for a total of 24 Trunk Hundreds Select buttons per 
console.
Interactions
If the Attendant Control of Trunk Group Access feature is provided, this feature 
must also be provided.
Administration
Attendant Direct Trunk Group Selection is assigned on a per-attendant basis by 
the System  Manager.  Administration consists of assigning trunk groups or 
Loudspeaker Paging zones to the Trunk Group Select button.
Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Attendant Display
Issue  3   March 1996
3-113
Attendant Display
Feature Availability
This feature is available with all Generic 3 releases.
Description
The Attendant Display feature shows call-relate d information that helps the 
attendant to operate the console more efficiently. It also shows personal service 
and message information. Information is shown on the alphanumeric display on 
the attendant console.
For G3i-Global and G3V2 and later releases, attendants can select one of several 
available display message languages.  The language choices are English 
(default), French, Italian, or Spanish. The system administrator can also define 
the displays for one a dditional language. See  the  Administrable Language 
Displays feature for more information.
The following display mo des can be assigned to the eight buttons in the display 
area of the console, or to any of the programma ble feature b uttons on the 
console. The Normal and Test modes are always provided; the others are 
optional.
nNormal Mo de
Displays call-related information for the active call appearance. The 
alphanumeric display is in the Normal mo de unless the attendant selects 
one of the other modes.  The display must be in the normal mode to 
answer incoming calls.
nInspect Mode
Displays call-related information for a call on hold or an unanswered call.
nStored Number Mode
Displays the number assigned to a button administered through the 
Facility Busy Indication feature or the numb er assigned to an 
Abbreviated Dialing button.
nDate/Time Mo d e
Displays the current date and time of day.
nTest Mode
Displays a test pattern representing each of the 40 c haracters that can b e 
displayed. The Lamp Test switch is p rovid e d on the console; an a dditional 
button assignment is not needed.
nElapsed Time 
						

							Feature Descriptions
3-114Issue  3   March 1996 
Displays elapsed time in hours, minutes, and seconds.  The timing starts 
or stops when the button is pressed.
nIntegrated Directory
Turns off the touch-tone signals and allows the touch-tone buttons to be 
used to key in the name of a system user.  After a name is keyed in, the 
display shows that name and associated extension number.  (Refer to the 
Integrated Directory feature.)
nCoverage Message Retrieval Mode
Retrieves and displays Leave Word Calling and Call Coverage messages 
for system users. Messages can be retrieved at any time. The attendant 
can be active on a call and still retrieve messages.
Three a d ditional buttons should be assigned to the console when the Coverage 
Message Retrieval mode or the Integrated Directory mo de is assigned: 
nNext Messag e
Retrieves and displays the next message, displays NO MESSAGES, or 
displays END OF MESSAGES, (PUSH Next TO REPEAT) when in the 
Coverage Message Retrieval Mode. Displays the next name in the 
alphabetical listing when in the Integrated Directory mo de. This b utton 
should be assigned when the Retrieval mo de button is assigned.
nCall Display
Automatically returns the call requested by the currently displayed 
message or the currently displayed name and extension number.  This 
button is o ptional.
nDelete
Deletes the currently displayed message.  This button must be assigned 
when the Retrieval mode button is assigned. This button is not used with 
the Integrated  Directory  feature.
With G3V4 a n d later releases, a Call Typ e button can also be administered for 
the Attendant Console. When  pressed,  this button displays the call type of the 
active call. The  call  type  ap p ears  for  one second and then the display returns to 
normal mode. The following list describes the three possible call types.
nCall Type 1: An outgoing public network call is classified as Type 1 when it 
is ringing or answered. An incoming  call is classified as Typ e 1 when it is 
answered.
nCall Type 2: An incoming external p u blic network call that has not yet 
been answered is classified as Type 2.
nCall Type 3: All other calls, that is, all internal calls, conference calls, and 
tie trunk calls of any type are classified as Type 3. 
						

							Attendant Display
Issue  3   March 1996
3-115
Call-Related Information
The system provides the following call-related information.
Call Appearance Identification
The attendant call a ppearance buttons are labeled alphabetically b eginning with 
the letter ‘a’. The display shows, for examp le, a= for a call incoming on the first 
call appearance button, b = for a call incoming on the second call appearance 
button, and so on.
Calling Party Identification
When the call is from a system user, the disp lay shows the caller’s name or a 
unique identification administered for the voice terminal being used, along with 
the calling party’s extension number. When the call is from outside the system, 
the display shows the trunk identification, such as CHICAGO, and the trunk 
access code assigned to the trunk group used for the call.
With the Integrated Services Digital Network (ISDN) — Primary Rate Interface 
feature, a d ditional calling party information is provided. See the Integrated 
Services Digital Network (ISDN) — Primary Rate Interface feature for details.
Called Party Identification
On calls to a system user, the display shows the digits as they are dialed.  After 
the dialing is complete, the display shows the called party’s name and extension 
number.  If no name is assigned, only the called party’s extension numb er is 
displayed.
On outgoing calls, the d isplay shows the digits as they are dialed or the name 
and trunk access code assigned to the trunk group being used.  The System 
Manager can suppress the name of any trunk group.
With the Integrated Services Digital Network (ISDN) — Primary Rate Interface 
feature, a d ditional called party information is provided. See  the Integrated 
Services Digital Network (ISDN) — Primary Rate Interface feature for details.
Internal COR
All system users have a COR to define their calling privileges. The COR is a 
two-d igit numb er followed immediately by a hyphen and a four-character 
identifier. A COR button must be pressed to display a user’s COR.   The COR 
information can be obtained from the System Manager. The restriction identifiers 
follow:
ORIG — Origination restriction
OTWD — Outward  restriction
TOLL — Toll restriction 
						

							Feature Descriptions
3-116Issue  3   March 1996 
CODE — Code restriction
NONE — No restriction
Call Progress Feedback
Call Progress Feed back including ringing, busy, and call waiting is 
presented if a G3i-Global or G3V2 or later release switch is used.
Call Purpose
This refers to calls directed, redirected, or returning to the console. The English 
language call purpose identifiers follow:
an — Attendant No Answer — indicates the call was redirected to another 
attendant because the ‘‘attendant no answer’’ and ‘‘attendant alerting interval’’ 
timers expired.
co — Controlled Outward Restriction Call — indicates a call from an 
internal user has been redirected to the attendant because the user has 
Controlled Outward Restriction and has attemp ted to make an outgoing call.
ct — Controlled Termination Restriction Call — indicates a call has 
been redirected to the attendant because a user has Controlled Termination 
Restriction and the calling party has tried to call that user.
cs — Controlled Station-to-Station Restriction Call — indicates 
a call from an internal user has b een redirected to the attendant because the 
user has Controlled Station-to-Station Restriction and has tried to make a 
station-to-station call.
da — DID Recall —  indicates the Central Office operation has activated the 
DID recall feature when the switch disconnected first from an incoming DID call 
placed by the operator.  The resulting call is routed to the attendant group. DID 
Recall is used only in some countries.
hc — Held Call — indicates, for G3iV1, G3vs/G3sV1, G3i-Global, and G3V2 
or later release, that a held call for the attendant has  been on hold for longer than 
the ‘‘held call’’ timeout value.
ic — Intercept Call — indicates the incoming call has been redirected to 
the attendant as a result of Intercept Treatment.
ip — Inter-Position Call — indicates the incoming call was placed to the 
attendant’s individual extension by another attendant.
ld — DID LDN Call — indicates the incoming call is a Listed Directory Number 
(LDN) call on a DID trunk.