ATT DEFINITY Communications System Generic 3 Instructions Manual

							Time of Day Routing
Issue  3   March 1996
3-1155
Time of Day Routing
Feature Availability
This optional feature is available with all Generic 3 releases if you select Private 
Networking (AAR) or ARS.
Description
Provides the most economical routing of ARS and AAR calls, based on the time 
of d ay and day of the week that each call is made.
With Time of Day Routing, a company can take a dvantage of lower calling rates 
during  sp ecific times of the day  and week.  In addition, c ompanies with locations 
in different time zones may be able to maximize the use of facilities by utilizing 
those in a location that has a lower rate at different times of the day or week. This 
feature can also b e used to change the patterns during the times an office is 
closed in order to reduce or eliminate unauthorized calls.
Time of Day Routing  uses the Time of Day Plan Number assigned by the  COR 
feature.  A Time of Day Routing Plan (see Screen 3-44). can be administered for 
each of the eight Time of Day Plan Numb ers. When a user makes an AAR/ARS 
call, the call is routed according to the Time of Day Routing Plan associated with 
that user’s Time of Day Plan Number.
Screen 3-44. Time of Day Routing Plan 1
Time of Day Routing  provides the flexibility to change the routing of outgoing 
calls as many as six times a day, each day of the week.  Each of the six possible 
routing p lans (from a pool of eight) is assigned an activation time and a RPN 
(shown as PGN # on the “Management Terminal Sc reen”  form). (
PGN # is the 
Partition Group Number.) The RPN selects the ARS or AAR Digit Analysis Table 
associated with the RPN to be used to route the calls. When a particular RPN is 
   
                                                                 Page 1 of 1 
                               TIME OF DAY ROUTING PLAN 1 
         Act   PGN   Act   PGN   Act   PGN   Act   PGN   Act   PGN   Act   PGN 
         Time   #    Time   #    Time   #    Time   #    Time   #    Time   # 
   Sun   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _ 
   Mon   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _ 
   Tue   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _ 
   Wed   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _ 
   Thu   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _ 
   Fri   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _ 
   Sat   00:01  1    __:__  _    __:__  _    __:__  _    __:__  _    __:__  _  
						

							Feature Descriptions
3-1156Issue  3   March 1996 
activated, it remains in effect until the activation time of the next RPN or until it is 
overridden.  Activation of a new RPN does not affect calls in progress.
When a user dials the AAR or ARS feature access code followed by the desired 
number, and the system has collected enough digits to search for the routing 
pattern, the system will then select one of the eight Time of Day Routing Plan 
tables b ased on the Time of Day Plan Numb er assigned to the user’s COR. Then, 
depending on the d ay of the week and the time of the d ay the c all is being ma de, 
the system selects the RPN (
PGN # on the ‘Management Ap plications’ screen). 
The system then uses the Digit Analysis Table (G3i) associated with this RPN to 
select the Routing Pattern to be used on the call.
When Time of Day Routing is activated, it applies to all outgoing calls from voice 
terminals, attendants, data terminals, remote access users, incoming tie trunks, 
ISDN-PRI trunks, and trunks used for call forward ing to external numbers.
For ad d itional information on Automatic Alternate Routin g (AAR) and Automatic 
Route Selection (ARS), see the respective feature descriptions elsewhere in this 
chapter.
Time of Day Routing Example
Assume the following:
nJim is the user at extension 1234.
nExtension 1234 is assigned a COR of 2.
nCOR 2 is assigned a Time of Day Plan Number of 3.
nThe Time of Day Routing Plan table for Time of Day Plan Number 3 is 
administered as shown in Screen 3-45.
When Jim comes into work on Monday morning at 8:30 and at that time makes an 
ARS call (dials the ARS access code followed by the number of the person he is 
calling), the system will look at the Time of Day Plan Number assigned to Jim’s 
COR to determine which Time of Day Routing Plan table is to be used.
Since Jim has a COR of 2 and COR 2 has a Time of Day Plan Number of 3, the 
system will use Time of Day Routing Plan 3 to route the call.
According to Time of Day Routing Plan 3, all calls made between 8:00 a.m. and 
12:00 p.m. route according to the  Digit Analysis Table associated with RPN 2. 
Therefore, these tables will b e used to find a Routing Pattern for the call.
If Jim makes a c all b etween 12:00 p .m. and 1:00 p .m. on Monday, the same Time 
of Day Routing Plan table (number 3) is used and the call is routed according to 
RPN 1. See Screen 3-45. 
						

							Time of Day Routing
Issue  3   March 1996
3-1157
Screen 3-45. Time of Day Routing Plan 3
Overriding the Time of Day Routing Plan
An attendant or a voice terminal user with console permission and a display can 
temp orarily override the activating user’s current routing plan.  This can be 
accomplished by either of two methods:
nImmediate Manual Override
nClocked Manual Override
Both typ es of override are discussed in detail in the following p aragraphs. It 
should be noted that both types of override cannot be activated simultaneously. 
If either type is activated while the other is still in effect, the newly activated 
override goes into effect and the other override is automatically deactivated.
There is no indication via the Management Terminal that either type of override 
has been activated.  Also, since these overrides are temp orary, they are not 
saved to translations during a ‘‘save translations.’’  This way, the overrides are 
not reactivated at a later time when the system reboots.  Therefore, in the event of 
a system reset, these overrides are d eactivated.
   
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                            TIME OF DAY ROUTING PLAN 3 
       Act   PGN Act       PGN   Act     PGN   Act      PGN    Act      PGN  Act 
       Time   #  Time       #    Time     #    Time      #     Time      #   Time 
   Sun 00:01  1 __:__       _    __:__    _      __:__    _     __:__   _  __:__  _ 
   Mon 00:01  1 __08:__00  _2  __12:__00  _1   __13:__00  _2  __17:__00 _1 __:__  _ 
   Tue 00:01  1 __08:__00  _2  __12:__00  _1   __13:__00  _2  __17:__00 _1 __:__  _ 
   Wed 00:01  1 __08:__00  _2  __12:__00  _1   __13:__00  _2  __17:__00 _1 __:__  _ 
   Thu 00:01  1 __08:__00  _2  __12:__00  _1   __13:__00  _2  __17:__00 _1 __:__  _ 
   Fri 00:01  1 __08:__00  _2  __12:__00  _1   __13:__00  _2  __17:__00 _1 __:__  _ 
   Sat 00:01  1   __:__    _     __:__    _      __:__    _     __:__   _  __:__  _  
						

							Feature Descriptions
3-1158Issue  3   March 1996 
Immediate Manual Override
This type of override is button activated, takes place imme diately upon 
activation, and remains in effect for the activating user’s Time of Day Plan 
Number (and all who share this Time of Day Plan Number) until it is manually 
deactivate d or the next scheduled change in the Time of Day Routing Plan takes 
place.
When a user presses an idle Immediate Manual Override button, the associated 
lamp flashes (unless the user is an attendant, in which case, the lamp  will not 
flash) and the disp lay shows:
OLD ROUTE  P LA N: x   E NTE R NEW  P LAN : 
NOTE:
x is the number of the routing plan currently in effect.
The user then enters an RPN (one to eight) using the dial p a d and the display 
u p dates to:
OLD ROUTE  P LA N: x         NEW  PLAN : y
The user then presses the flashing Immediate Manual Override button or the 
Normal button.  The Immediate Manual Override button lamp then lights steadily 
and the d isplay is returned to the NORMAL mode.  At this time, the old RPN (x) is 
deactivate d and the new RPN (y) is in effect.
The override attempt is denied if any of the following occurs:
nThe activating user is not an attendant or a voice terminal user with 
console permission and a display.
nThe a ctivating user enters anything other than 1 through 8 when promp ted 
by the d isplay for the new RPN.
nThe activating user presses the flashing Immediate Manual Override 
button before entering a new RPN.
nThe activating user enters another display mode (that is, ‘‘Normal’’) before 
completing the attemp t.
When Immediate Manual Override is activate d by a user, the override is also in 
effect for all other users with the same COR Time of Day Plan Number.
A user can deactivate the override by pressing the steadily lighted Immediate 
Manual Override button.  When the override is deactivate d, the scheduled 
routing plan g oes into effect. The on/off status of the b utton lamp is tracked by all 
other users with the same COR Time of Day Plan Numb er who have Imme diate 
Manual Override buttons.  Therefore, a user other than the activating user can 
deactivate the override. 
						

							Time of Day Routing
Issue  3   March 1996
3-1159
Clocked Manual Override
This type of override requires the user to manually enter a specific day and time 
for activation and d eactivation of the override.  The override occurs at the 
specified day and time of activation and remains in effect until the specified day 
and time of deactivation. When the override is deactivated, the normally 
scheduled routing plan goes into effect.
When a user presses an idle Clocked Manual Override button, the associated 
lamp flashes (unless the user is an attendant, in which case, the lamp  will not 
flash) and the disp lay shows:
ENTE R A CTI VA TI O N  ROUTE  P LA N,   DA Y & TI M E
The user then uses the dial p a d to enter an RPN (1 to 8), followed by the day
(1 to 7, where 1 is for Sunday and 7 is for Saturday) and the activation time (0000 
to 2359, military time). The display then updates to:
ROUTE  P LA N: x FO R:  yyy AC T-TIM E:  zz: z z
In the above display, x is the new RPN, yyy is a three-letter abbreviation for the 
day of the week, and zz:zz is the activation time for the override.
The user then presses the flashing Clocked Manual Override button again, the 
lamp continues to flash, and the display shows:
ENTE R DE A C TIV A TIO N  D A Y A N D   TIM E
The user then uses the dial p a d to enter the day (1 to 7, where  1 is for Sunday 
and 7 is for Saturday) and the activation time (0001 to 2400, military time). The 
display then updates to:
ROUTE  P LA N: x FO R:  yyy DEA CT-TI ME : zz:zz
In the above display, x is the new RPN, yyy is a three-letter abbreviation for the 
day of the week, and zz:zz is the deactivation time for the override.
The user then presses the flashing Clocked Manual Override button or the 
Normal button.  The Clocked Manual Override button lamp then lights steadily 
and the d isplay is returned to the NORMAL mode. At the entered times and d ays, 
the new RPN (x) is activated and then deactivate d.
The override attempt is denied if any of the following occurs:
nThe activating user is not an attendant or a voice terminal user with 
console permission and a display.
nThe activating user enters anything other than valid information when 
prompted by the display. 
						

							Feature Descriptions
3-1160Issue  3   March 1996 
nThe activating user enters another display mo de (that is, normal) before 
completing the attemp t.
When Clocked Manual Override is activated by a user, the override is also in 
effect for all other users with the same COR Time of Day Plan Number.
A user can deactivate the override by pressing the steadily lighted Clocked 
Manual Override button. The on/off status of the button lamp  is tracked by all 
other users with the same COR Time of Day Plan Numb er who have Clocked 
Manual Override buttons. Therefore, a user other than the activating user can 
deactivate the override.
Considerations
Time of Day Routing  enhances AAR and ARS by allowing companies to choose 
more economical call routing based on the day of the week and the time of the 
day.
Time of Day Routing  provides up to eight different routing plans.  The routing 
plan can be changed as many as six times a day, each day of the week. At least 
one time p eriod and RPN must b e assigned to each day of the week.
A maximum of 10 Immediate Manual Override buttons and 10 Clocked Manual 
Override buttons is allowed per Time of Day Plan Number. These buttons can 
only be assigned to and used by attendants and voice terminal users with both 
console permission and a display. Each attendant console or voice terminal can 
be assigned a maximum of one Immediate Manual Override button and one 
Clocked Manual Override button.
Time of Day Routing  can only be used if AAR/ARS Partitioning and AAR and/or 
ARS are provid e d.
Interactions
The following features interact with the Time of Day Routing feature.
nAbbreviated Dialing
For Time of Day Routing  purposes, a user’s own COR Time of Day Plan 
Number is used when accessing an Ab breviated Dialing privileged list.  
The call is processed the same as if the call had been dialed directly 
using AAR or ARS.
nAttendant Extended Calls
When an attendant extends (places) a call for a station user or trunk and 
that call uses AAR or ARS to process the call, the call is routed according 
to the Time of Day Plan Number of the attendant’s COR. 
						

							Time of Day Routing
Issue  3   March 1996
3-1161
nAuthorization Codes
If a user’s FRL has been changed through the use of an Authorization 
Code, the COR FRL associated with the entered Authorization Code will 
be used in routing pattern selection.
nAAR 
When Time of Day Routing is assigned, all AAR calls use the Time of Day 
Routing Plans for routing calls.
nARS 
When Time of Day Routing is assigned, all ARS calls use the Time of Day 
Routing Plans for routing calls.
nBrid ged Call Ap pearance
The COR Time of Day Plan Number of the primary extension applies to 
calls originated from a bridged call appearance of the primary extension.
nCall Forwarding All Calls
If a user has activated Call Forwarding All Calls, and AAR or ARS is used 
to route an incoming call to the forwarded-to number, the COR Time of 
Day Plan Number of the calling party is used to route the call.
nDCS 
Care should b e taken when making Time of Day Routing assignments in a 
DCS environment.  Depending on a user’s Time of Day Plan Number, a 
user may or may not be routed to a DCS trunk group.  If a user is not 
routed to a DCS trunk group, feature transparency will be lost.
When a call routes over a DCS trunk, the switch at the far end will route the 
call according to the COR Time of Day Plan Number of the incoming trunk.
nIndividual Attendant Access
When an AAR/ARS call is made from an individual attendant (that is, not 
extending a call), the individual attendant’s COR Time of Day Plan 
Number is used for routing the call.
nRecent Change History
Changes made to Time of Day Routing Plan charts, routing plans, routing 
patterns, trunk groups, and CORs are recorded by the Recent Change 
History feature.
nRemote Access
When an AAR or ARS call is made via Remote A ccess, the COR Time of 
Day Plan Number of the Barrier Code and/or Authorization Code that was 
entered is used for routing the call. 
						

							Feature Descriptions
3-1162Issue  3   March 1996 
nCDR 
Normal CDR records are generated for AAR/ARS calls on trunks 
administered for CDR.  However, information about the Time of Day Plan 
Number used to route the call is not provided.
nUDP 
Since the dialed digits of UDP calls are expanded into an RNX digit string, 
the AAR feature creates a potential for the use of different routing patterns. 
Once the call begins to be routed by AAR, the originating user’s COR 
Time of Day Plan Numb er is used to route the call.
Administration
Time of Day Routing  must be activated on the ‘System Parameter-Customer 
Options’ screen.  It can then be a dministered by the System Manager.  The 
following items require administration:
nAAR/ARS Partitioning must be a dministered as well as AAR and/or ARS.
nA d ifferent Digit Analysis Table must b e administered for each Time of Day 
Plan Number.
nA Time of Day Routing Plan must be administered for each Time of Day 
Plan Number.
nA Time of Day Plan Number must be assigned to each COR table.  Up to 
eight Time of Day Plan Numb ers can be used.
nImmediate Manual Override and Clocked Manual Override buttons may 
be a dministered in ord er to manually override the Time of Day Routing 
Plan. These buttons can only be assigned to and used by attendants and 
voice terminal users with both console permission and a display.
Hardware and Software Requirements
No a d ditional hardware or software is required. 
						

							Timed Reminder and Attendant Timers
Issue  3   March 1996
3-1163
Timed Reminder and Attendant 
Timers
Feature Availability
This feature is available with all Generic 3 releases.
Description
The Timed Reminder feature automatically alerts the attendant after an 
administered time interval for the following types of calls:
nExtended calls waiting to be answered or waiting to be connected to a 
busy single-line voice terminal
nOne-party calls placed on hold on the console
nIncoming calls answered by a voice terminal user, b ut which are 
unanswered after being transferred.
The attendant can reenter the call and decide whether to terminate the call or 
permit the waiting to continue.
Like the numerous new trunk timers (these timers existed b ut were not 
administrable as they are now), some attendant timers were brought in from the 
international arena. Attendant timers are important for attendant-intensive 
settings, like those without Direct Inward Dialing. The attendant timers are:
nUnanswered DID Call Timer - routes the call to the a dministered 
‘‘DID/TIE/ISDN Intercept Treatment’’ if  the DID call goes unanswered for 
the length of the timer. This timer is available in G3i-Global, G3rV1, G3V2, 
and later releases.
nAttendant Return Call Timer — Unanswered calls extended and then 
released from an attendant console return to the same attendant p osition 
that released it if the attendant is available. If the attendant is not available, 
it goes to the attendant group queue. (This a p plies to G3i-Global, G3rV1, 
and all G3V2 a n d later releases.) The Attendant Return Call Timer is 
not 
set for calls extended from one attend ant to another individual attendant.
NOTE:
For G3vsV1/G3sV1 and G3iV1, these calls return to the same 
attendant group, but not necessarily the same attendant.
nAttendant Timed Reminder of Held Call Timer  — Allows the administration 
of an interval to b e used when determining whether a held call has held 
too long. When this timer expires the held call alerts the attendant. The 
message hc appears on the attendant display. In G3iV1 and 
G3vsV1/G3sV1, the call alerts the attendant with a high pitched ring.   
						

							Feature Descriptions
3-1164Issue  3   March 1996 
In G3i-Global and GrV1, the call alerts the attendant with primary alert.  
G3V2 and later releases c an b e administered to use either typ e of alert for 
held calls that time out.
nAttendant No Answer Timer (G3i-global, G3rV1, G3V2, and later releases) 
— Calls that terminate at an attendant console ring with primary alerting 
until this administrable timeout value is reached. When this timeout value 
is reached, the call rings with a secondary, higher pitch ring. If the 
Attendant No Answer Timer is disabled, the ringing pattern does not 
change over from the primary to the secondary pattern.
nAttendant Alerting Interval Time d Reminder (G3i-global, G3rV1, G3V2, 
and later releases) — This timer notifies, via secondary alerting, 
attendants in an attendant group of an unanswered call. The ‘‘Attendant 
Alerting Interval Time d Reminder’’ starts when a call reaches the 
‘‘Attendant No Answer Timer’’ maximum value. (If the ‘‘Attendant No 
Answer Timer’’ is disabled, the alerting interval b e gins as soon as the call 
starts ringing at an attendant console.)
If the alerting interval is reached before the call is answered, then the 
attendant console is placed into ‘‘position b usy mode’’ and the call is 
forward ed to the attendant group. If the console where the alerting interval 
is reached is the last active day console, and night service is enabled, 
then the system is placed into night service.
For G3V2 and later releases only, the alerting interval may be disabled. In 
this case, a call continues to ring at the original attendant’s extension until 
the caller hangs up or another feature disconnects the call (for example, 
the timeout limit is reached for unanswered DID  calls during night 
service.)
nLine Interc ept Tone Timer — the length of time of the line intercept. For 
example: LITT:10 seconds means the line intercept stops after 10 
seconds.
Considerations
Timed Reminder informs the attendant that a call requires a d ditional attention. 
After the attendant reconnects to the call, the user can either choose to try 
another extension number, hang up, or continue to wait. This personal attention 
can help establish rap p ort with clients and customers.
The Timed Reminder intervals for calls waiting for connection and for calls 
placed on hold are assigned separately. Each  interval can be from 10 seconds 
to 17 minutes.
If a call has been routed to each attendant and it remains unanswered, the 
system is placed into night service.  If this is happening more frequently than is 
optimal, the answering intervals may be lengthened by the system administrator.