ATT DEFINITY Communications System Generic 3 Instructions Manual

							Administration Without Hardware (AWOH)
Issue  3   March 1996
3-57
Administration Without Hardware 
(AWOH)
Feature Availability
Administration Without Hardware is available with all Generic 3 releases.
Description
Provides the ability to administer “Station”  forms without specifying a port 
location. Such stations are referred to as 
p hantom and do not generate alarms 
and errors when the station is translated b ut not yet installed. The Ad ministration 
Without Hardware (AWOH) feature works for administration the same way as 
administration with hardware translation does. For example, when terminals are 
moved, user-activated features such as call forward ing and send all calls are 
preserved and functional.
An AWOH station is considered 
d isassociated when no hardware ports are 
assigned to the station. Once a port is assigned, the AWOH station is considered 
associated.
The Ad ministration Without Hardware (AWOH) feature supports the following 
applications:
nThe ability to ‘A dminister Station’ forms without specifying a port location.
nThe ability by use of a phantom extension to provide call coverage 
(including AUDIX) for users who do not have stations p hysically located 
on the switch.
nThe ability to use phantom extensions for ACD Dialed Numb er 
Identification Service (DNIS).  This a p plication allows a phantom extension 
to b e administered on the switch for each call type that needs to be 
identified to ACD agents.  The phantom extension is either 
Call Forward ed 
(via an attendant console) to an ACD split, or its coverage path is defined 
to include the ACD split.  The “Name” field that is administered for the 
phantom extension will i dentify to the ACD a gent which service the caller 
is attempting to reach, allowing the agent to p roperly address the caller.
nThe ability to store station tem plates that can later be used with the 
duplicate station command when implementing many ‘Station’ forms of 
the same type in the system.
NOTE:
G3rV1, G3V2, and later releases offer two methods for joining an 
AWOH translation to a port location. The terminal can be 
administered to include a valid port location (this method is also 
available for G3iV1) or, for G3rV1, G3V2, and later releases, the  
						

							Feature Descriptions
3-58Issue  3   March 1996 
Terminal Translation feature can be used. For more information see 
the Terminal Translation (with Security Measures) feature.
Considerations
The primary use of the Ad ministration Without Hardware (AWOH) feature is to 
streamline system initializations, major a d ditions, and rearrangement/changes by 
allowing voice terminal translations to be entered before the actual ports are 
assigned.  Port assignments can be done at a later time, as required.
For G3i prior to V2, use of this feature is limited to voice-only terminal types 
including analog, Digital Communications Protocol (DCP) 7400D series of 
terminals, and hybrid terminal types.
For G3r  prior to V2, use of this feature is limite d to analog, Basic Rate Interface 
(BRI) sets, certain data modules, attendants, queue warning ports, DCP (7400D 
series of terminals), and hybrid terminal types.
For G3V2 and  later releases all terminal typ es mentioned above are supported.
Interactions
Unless otherwise stated, AWOH terminals act like busy terminals. This section 
describes how feature interact if association or d isassociation is p erformed while 
a feature is active.
nG3iV1 and G3vsV1/G3sV1 sup p orts a limited form of AWOH as described 
in ‘‘Considerations’’ above but does not support TTI. 
Association/disassociation gives a p ort to a station formerly translated with 
an 
x in the “Port ID” field.
nFor G3r and G3V2 and later releases, see the ‘Terminal Translation 
Initialization (TTI)’ feature for more information on interactions.
Voice Terminal Interactions
The following are descriptions of how voice terminal features interact with the 
Ad ministration Without Hardware (AWOH) feature.
nAbbreviated Dialing
Abbreviated dialing used to call a station administered without hardware 
behaves as a normally dialed station-to-station call to an extension 
administered without hardware. A station with abbreviated dialing that 
becomes d isassociated will not lose any entries in its lists. 
						

							Administration Without Hardware (AWOH)
Issue  3   March 1996
3-59
nACD 
A voice terminal user may transfer an ACD call to a bridged appearance 
of an AWOH station, put the call on hold, and/or receive another call. A 
bridged appearance of an AWOH extension cannot be logged into an 
ACD split and cannot receive calls directed to a hunt group to which it 
belongs.
nAutomatic Callback
Attempting automatic callback to any station administered without 
hardware translation sends an intercept tone to the caller, indicating that 
the feature cannot be activated.
nBrid ged Call Ap pearance
A normal station with a bridged call appearance can originate a call on the 
bridged call appearance even if the p rimary extension associated with the 
bridged appearance has b een administered without hard ware translation. 
Brid ged call ap p earance buttons are lit on a normal set when the bridg e d 
appearance has been administered without hardware translation. Calls 
can be made to the bridged call a p pearance of terminals a dministered 
without hard ware translation. A station without hardware translation may 
contain bridged call appearances.
A brid ged appearance of an AWOH extension cannot be logged into an 
ACD split and cannot receive calls directed to a hunt group to which it 
belongs.
nBusy Verification of Terminals and Trunks
A terminal administered without hard ware translation will a p pear to be out 
of service when busy verification of terminals and trunks is attempted on 
that terminal.
nCall Coverage
Stations administered without hardware translation interact with Call 
Coverage feature as if all their call appearances were busy. A 
disassociated station can have call coverage active. The call coverage 
groups referred to are:
— coverage answer groups
— hunt groups
— intercom groups
— pickup groups
— terminating extension groups
nCall Forward
A station ad ministered without hardware translation can have call 
forward ing activate d while in a disassociate d state. When the station is 
associated, call forward is active and must be turned off  by the user. 
Association of the station turns on the call forward light. 
						

							Feature Descriptions
3-60Issue  3   March 1996 
nCall Park
A call to a station administered without hardware translation can only be 
parked if the primary extension of that station is a b rid ged call appearance 
on a normal station. When a call is parked from a bridged call 
appearance, it is parked on the p rimary extension assigned to the bridged 
call appearance.
nCall Waiting Termination
Call waiting termination can be administered on a single-line terminal 
administered without hardware translation, but, the caller receives a busy 
signal, as long as the station is disassociated.
nConference
No direct conferencing of stations without hardware translation is allowed. 
A brid ged appearance button can be used to make conference calls.
nCustomer-Provid e d Equip ment  (CPE)  Alarm
If a CPE alarm is activated for a terminal without hardware translation, no 
equipment is available to ring or light.
nData Buttons
Data buttons are not lit for data modules administered without hardware 
translation.
nDisplay
The display for calls originating/terminating from a bridged call 
appearance for stations administered without hardware translation, is the 
same as for normal bridging.
nFacility Busy Indication
Normal stations can have busy indicator lights for stations administered 
without hard ware but the lights are not lit.
The reason for this particular interaction is that Facility Busy Indication is 
designed to indicate if a station is off or on-hook. Since  a station without 
hardware translation is always on-hook (even if it is treate d as busy), any 
busy indicator lights pointing to it are not turned on.
When a port is assigned to the AWOH station, b usy indicator lights 
function the same as for a normal station. Busy indicator lights can be 
administered on stations administered without hard ware translation.
The operations invoked by pressing a facility busy indicator button do not 
deviate from the current operation of the feature. That is, d e pressing the 
button rings the station.
nIncoming Destination
If the incoming  destination is a station without hardware, the caller hears a 
ringback tone from the central office. Incoming destination calls are routed 
based on features active for the station, such as, call forward ing and call 
coverage. 
						

							Administration Without Hardware (AWOH)
Issue  3   March 1996
3-61
nLeave Word Calling
A station ad ministered without hardware can be left a leave word calling 
message.
A leave word calling message left by a user on a bridged call  appearance 
leaves a message for the called party to call the p rimary extension number 
assigned to the bridged call appearance. When  a user calls a primary 
extension and activates Leave Word Calling, the message is left for the 
primary extension even if the call was answered at a bridged call 
appearance.
nManual Message Waiting
If Manual Message Waiting is activated, and the receiving terminal is 
administered without hardware translation, then only the originating 
terminal’s light goes on. The status of this light is held by the receiving 
terminal while in a disassociated state, and is turned on upon association.
nManual Signaling
If the receiving terminal is a dministered without hardware translation, 
Manual Signaling is denied. The status light for the Manual Signaling 
button at the originating voice terminal flutters briefly to indicate the denial.
nPersonal Central Office Line
Stations administered without hardware translation can be administered 
with the Personal Central Office Line (PCOL) feature. If a call is 
terminated at a station administered without hardware translation and it 
has no c overage, the caller receives ringback (no answer). Otherwise, the 
call is routed to coverage.
nPriority Calling
A priority call terminating to a station ad ministered without hardware 
translation hears a busy signal.
nSend All Calls
Send all calls can be active on a station administered without hardware 
translation.
nStation-to-Station Call
A call attempting to terminate on an extension administered without 
hardware translation is treated like a call to a station with all call 
appearances busy.
nTransfer
See ‘‘Station-to-Station Call’’ and ‘‘Call Coverage.’’
Attendant Interactions
Below are descriptions of how active attendant features interact with the AWOH 
characters. 
						

							Feature Descriptions
3-62Issue  3   March 1996 
nAttendant Group
If all attendants of the group are administered without hardware, the c aller 
receives ringback tone indefinitely for all calls ma de internally. Attendants 
administered without hardware translation will behave the same as 
stations without hard ware in group interactions.
Resp onses are similar for these features:
— Centralized Attendant Service  (CAS)
— Inter-PBX Attendant Service (IAS)
— Attendant Call Waiting  (c annot  be activated on a call to a terminal 
administered without hardware translation)
— Attendant Direct Extension Selection with “ Busy Lamp”  field
— Attendant-to-Station Call (the attendant is not allowed to extend a 
call to a terminal administered without hardware translation)
nEmergency Access to Attendant
If emergency access to the attendant is activated while all attendants are 
administered without hardware translation, and there is no b a ckup 
extension or the backup extension is also administered without hardware 
translation, the originating p arty will receive a busy signal. This is the same 
situation as an attendant queue b eing full and no b ackup extension.
nInterposition Calling (Attendant to Attendant)
Using the individual attendant access extension, as o pposed to the group, 
the caller hears a b usy signal for all attendants administered without 
hardware translation.
nNight Station Service
If a night console is not assigned or not operational and an attendant 
activates the night station service feature, response to the caller depends 
on the a dministration of the d estination endp oint. For instance, if the 
endpoint is a station administered without hardware translation, the caller 
hears a busy signal. This response is g overned by the endpoint rather 
than the feature.
nWorld Class Attendant
This feature and its two subfeatures apply.
— Attendant Override
If an attendant activates Attendant Override (and therefore 
bypasses coverage), the attendant hears a  busy signal for calls to 
terminals administered without hard ware.
— Attendant Serial Callin g
Attempting to extend a call to a terminal a dministered without 
hardware translation causes a busy signal. 
						

							Administration Without Hardware (AWOH)
Issue  3   March 1996
3-63
Data Terminal Interactions
Below are descriptions of how active data terminal features interact with the 
Ad ministration Without Hardware (AWOH) feature
nData Call Setu p
Three methods are provid e d to set up a data call:
— Data Terminal Dialing 
— An attempt to use keyboard dialing to 
terminate a call to a data endpoint administered without hardware 
translation causes a BUSY message on the screen, indicating that 
the terminal is in use, out of service, or administered without 
hardware translation.
— Voice Terminal Dialing 
— see ‘‘Station-to-Station Call’’ section.
— Other Devices 
— [like a modular processor data module (MPDM) 
equip ped with an automatic calling unit (ACU) interface mo dule] 
Depending on the attached hardware, the call is handled like a 
data call.
— Voice Terminal Dialing.
nHunt-Group (UCD/DDC) See ‘‘Coverage’’ section.
nIncoming Destination
See ‘‘Incoming Destination’’ section
nAdministered Connections
Endpoints for ACs can be administered without hardware translation.
nTerminal-to-Data Mo dule Call
If the data endpoint has been a dministered without hardware translation, 
the result is either b e a printed BUSY on the screen or a busy signal, 
depending on the hardware associated with the terminal originating the 
call. See ‘‘Station-to-Station Call’’ section.
Association/Disassociation of Terminal Feature 
Interactions
This refers to whether a voice terminal has b een assigned a p ort location. 
Association/Disassociation interactions are described next. Some of these 
functions are limite d to multibutton sets.
nAutomatic Callback
If a station becomes disassociated while a normal station has automatic 
callback activated for that station, the normal station’s automatic callback 
light is turned off and the sequence is broken. 
						

							Feature Descriptions
3-64Issue  3   March 1996 
nBrid ged Call Ap pearance
If a station has a bridged call appearance of another station, which is 
off-hook, the station a dministered with the bridged call appearance can 
disassociate at any time and not disrupt the call in progress on the bridge.
If a station with a bridged appearance of a normal station associates itself 
while the extension for the brid ged a p pearance is on a call, the station 
associating itself can join the call after it has completed the association 
sequence.
Disassociation cannot b e performe d from a bridged call a p pearance. 
Disassociation (TTI) of a station must be performed from the p ort on which 
the set resides. For example, the p ort from which disassociation is 
performed, must match the port for the extension that is to b e 
disassociated.
nCall Coverage
If a station disassociates while Send-all-calls or Go-to-c overage is active, 
then these features remain active while the station has no hardware 
translation.
nCall Coverage Answer Group
Members in a group cannot be disassociated while there is an incoming 
call to the group. In this case all sets are seen as active and therefore 
cannot be disassociated.
If any endp oint p reviously administered without hardware translation is 
inserted into translation via TTI or station administration, that endpoint is 
excluded from all transactions taking place in the call coverage answer 
group. This means that a member cannot join the other members of an 
incoming call for one that is taking place during the binding of the station 
to the port location. The member can join in all subsequent calls to the 
group.
nCall Forward
A station can disassociate while call forwarding is active. If a destination 
extension for call forwarding disassociates, call forward ing to that 
extension remains active.
nCall Park
A terminal is not allowed to be disassociated while placed in a parked 
state by another set. It is virtually p ut on hold. If a normal station parks an 
incoming call, the station that parked the call can disassociate itself after 
the call is parked and still perform the retrieval sequence from another 
voice terminal.
nCall Pickup
The primary extension of a call pickup group cannot disassociate while a 
call is being attempted. All secondary members are allowed to 
disassociate while a call is ongoing to a primary extension. 
						

							Administration Without Hardware (AWOH)
Issue  3   March 1996
3-65
If a call is ongoing to any extension in the group, any memb er of the group 
can disassociate. Any member of the group can associate. That member 
will not join the group for the call that is currently in progress, b ut is 
available for all subsequent calls to the group.
nCPE Alarm
If a station that has been administered with a CPE alarm enters the system 
translation while an alarm is active, then the newly associated station 
receives the alarm indication u pon entering the system.
nHunt Group UCD/DDC
Any member of a hunt group that is not the target of the current call (not 
ringing) can disassociate itself. The primary, or ringing, extension cannot.
If any endp oint previously administered without hardware translation is 
inserted into translation via TTI or station administration, that endpoint is 
excluded from all transactions taking place in the hunt group. This means 
that a memb er does not become available to take an incoming call that 
was already taking place during the binding of the station to the port 
location. The mem ber is available for subsequent calls to the group.
nHold
A station that is on hold or has put another call on hold cannot undergo 
disassociation.
nIncoming Destination
See ‘‘Station-to-Station Call’’ section
nIntercom Group - Auto/Dial
See ‘‘Station-to-Station Call’’ section
nMessage Light
All messages needn’t be deleted before disassociation. If a station 
receives messages while it is in the disassociated state, when the terminal 
receives hardware translation, the message light is u p dated.
nSend All Calls
Send all calls remains activated when a station becomes disassociated.
nStation-to-Station Call
No disassociation can be performed while a call is in progress. No 
disassociation can be performed while a set is ringing.
nTerminating Extension Group
Members in a group cannot be disassociated while there is an incoming 
call to the group. This is because all memb ers of the group are seen as 
active, since they are ringing and busy indicator lights are flashing.
If any endp oint previously administered without hardware translation is 
inserted into translation via TTI or station administration, that endpoint is 
excluded from all transactions taking place in the terminating extension  
						

							Feature Descriptions
3-66Issue  3   March 1996 
group. This means that a member cannot join the other members of an 
incoming call for one that is taking place during the binding of the station 
to the port location. The member can join in all subsequent calls to the 
group.
nTransfer
After a connection has been made from first to third party, the second 
party, the one who performe d the transfer, can be disassociated. Parties 
one and three are treated as a station-to-station call.
nAttendant
Because the attendant is a central focus for incoming calls, it is advisable 
to have the attendant in position busy mode so as to route incoming calls. 
Attendant Priority Queuing, which a World Class Core feature, provides 
that individual attendant access and interposition calling are not 
reclassified and d irected to the attendant g roup. These c alls q ueue for the 
individual attendant and prevent the attendant from d isassociating. To 
prevent the attendant from attempting to disassociate while in 
position-available mode, calls queued, held, or seen as active for the 
attendant, will prevent d isassociation.
nIncoming Destination
An incoming d estination is not allowed to be disassociated while a call is 
in progress to that extension, regardless of whether the extension is a 
station or an attendant.
nAttendant Night Service
The night service station c annot be removed while in night service. For the 
removal of any en d point administered without hardware translation while 
night service is activate d, see ‘‘Night Service’’ section.
nAttendant Release Loop Operation
All calls held with the release loop operation by the attendant are 
reclassified as attendant group calls if the attendant disassociates before 
the attendant timed reminder interval expires.
nNight Service-Trunk Group
If the night service destination is a station, disassociation operates the 
same way as d isassociation for stations. See “Station-to-Station” section. If 
the night service destination is an attendant, disassociation operates the 
same way as disassociation for attendants. See  “Attendants”.
World Class Attendant
Below are ‘World Class Attendant’ features that interact with AWOH.