ATT DEFINITY Communications System Generic 3 Instructions Manual

							Automatic Route Selection (ARS)
Issue  3   March 1996
3-217
Hardware and Software Requirements
ARS may b e used on a stand-alone system or may b e an integral part of a private 
network. No ad ditional hardware is required for a stand-alone system. 
A private network may require a dditional tie trunks and tone d etector circuit 
packs such as TN744C-Tone Detector/Call Classifier, TN748C-Tone Detector, 
TN420C-Tone Detector, or TN2182-Tone Clock/Detector/Generator. TN420C, 
TN744C, and TN2182 support A-law. These a d ditions are, however, cost 
effective when compared to the alternatives for call routing.
O ptional ARS software and ARS/AAR Digit Conversion software is required in 
G3vs/G3s and G3i. For G3r, ARS/AAR Digit Conversion is included in ARS. Also, 
for G3r, ‘‘Node’’ (Node Number Routing) may be included. 
						

							Feature Descriptions
3-218Issue  3   March 1996 
Automatic Transmission 
Measurement System (ATMS)
Feature Availability
Automatic Transmission Measurement System is available with Generic 3rV1 and 
all Generic V2 and later releases.
Description
The Automatic Transmission Measurement System (ATMS) provides for voice 
and data trunk facilities to be measured for satisfactory transmission 
performance. The  performance of the trunks are evaluate d according to 
measurements produced by a series of analog tests and are compared against 
user defined threshold values. The reporting mechanism provides for a way to 
display the measurements produced by these tests. This feature requires 
knowledge of traffic engineering terms and concepts in order to obtain useful 
information. See the 
DEFINITY Communications System Generic 3 Version 4 
Traffic Reports
, 555-230-511, for additional information.
The measurement report contains data on trunk signal loss, noise, signaling 
return loss, and echo return loss. The purpose of the report is to provide 
measurement data to help customers determine the quality of their trunk lines.
These measurements are produced by a set of analog trunk tests generate d on 
the TN771B (or later version) b oard. The tests are initiated by a maintenance 
demand test or by a set of scheduled tests. The  bi g gest part of these 
measurements is collected through sc heduled testing during system quiet hours 
(hours where the traffic volume is low).
Each trunk test p erformed by the system stores the results of the test in a 
database. The trunk measurements in this database reflect the current state of 
each trunk at the time of its last test. If trunks are being tested on a regular basis, 
trunk measurements should not be any more than two to three weeks old.
The measurement data can be output to the G3-MT printer, to the system p rinter, 
or a G3-MA. If a p rinter is attached, then the data is p rinted directly to the p rinter. 
If a G3-MA is attached to the p ort, then the data is collected by the p ersonal 
computer for off-line data analysis.
The commands used to generate ATMS measurements are described in the 
Implementation guide. Further information is available in the Reports guide and 
G3-MA manual. 
						

							Automatic Transmission Measurement System (ATMS)
Issue  3   March 1996
3-219
Considerations
The number of pages generated for each report are dependent upon the 
selection criteria and the number of outgoing trunks in the system. Approximately 
10 measurements can be listed per page on the G3-MT screen or about 50 
measurements can be listed on a printer.
The entire set of measurements for all test cases is usually be polled by an 
adjunct for historical reporting. By default all measurements are printed. Ranging 
and filtering is available to limit the amount of information printed. (Ranging and 
filtering are not supported in G3iV1, V2, and later releases.)
ATMS reports allow a user to review individual trunk measurements from the most 
recent test entries. The number of transmission p arameters that can be 
measured depends on the typ e (Terminating Test Line) and the transmission test 
executed on that. For example, some TTLs allow you to measure loss in one 
direction at one frequency only, while other TTLs allow you to measure up to 18 
different p arameters (such as the TN771B circuit pack). The kinds of 
measurements that can be reported on different TTLs with ATMS are:
nTwo-way transmission loss at 404 Hz, 1004 Hz, and 2804 Hz
nNear-end and far-end C-message and C-notched noise
nNear-end and far-end signaling and echo return loss
nCentral office 100-type TTLs
nOne-way transmission loss at 1004 Hz
nNear-end C-message noise
nNear-end signaling and echo return loss
nCentral office 102-type TTLs
nOne-way transmission loss at 1004 Hz
nCentral office 105-type TTLs
nTwo-way transmission loss at 404 Hz, 1004 Hz, and 2804 Hz
nNear-end and far-end C-message and C-notched noise
nNear-end and far-end signaling and echo return loss
Terminating Test Lines
A terminating test line is an extension over a DID or tie trunk that users call into in 
order to generate a random set of far-end measurements (see b ullets above for 
examples of measurements) about the facility used to make the call. The 
originating switch uses the far-end measurements to compare with the near-end 
measurements that it obtains to d etermine the q uality of the facility (per customer 
set thresholds). 
						

							Feature Descriptions
3-220Issue  3   March 1996 
Interactions
The report interacts with the trunk threshold values d efined on the ‘Trunk Grou p’ 
form. The marginal values defined on that form are used to highlight 
measurements on the G3-MT report which are out of tolerance. The 
unacceptable values are used to identify (by blinking) the trunk members on the 
G3-MT report which are unusable. These mechanisms help a user to quickly 
identify out of tolerance or unusable trunks.
Administration
The Automatic Transmission Measurement System (ATMS) feature must be 
turned 
on in the ‘System Customer Options’ form in order to access these 
reports. The extension assigned to the TN771B or later must b e set to a COR that 
allows access to Facility Test Calls.
Hardware/Software Requirements
The TN771B or later version circuit pack is required in order for ATMS to function. 
The customer must acquire the license for ATMS to be activated on the switch. 
The G3-MA is convenient but not required. 
						

							Automatic Wakeup
Issue  3   March 1996
3-221
Automatic Wakeup
Feature Availability
Automatic Wakeup is available with all Generic 3 releases.
Description
Allows attendants, front desk users, and guests to request that a wakeup call be 
placed automatically to a certain extension number at a later time.  Wakeup 
requests may be placed from five minutes to 23 hours and 55 minutes in 
advance of the wakeup call.
When a wakeup call is placed and answered, the system can p rovide a recorded 
announcement, speech synthesis announcement, music, or simply silence.
All wakeup times entered into the system are rounded to the nearest five minutes.  
For exam ple, a requested time of 6:58 a.m. would be stored in the system as 
7:00 a.m. Time validity checks are based on the rounded figure.
Wakeup calls are placed within two and one half minutes of the requested time, 
and are never rerouted, forwarded, or sent to coverage. Prior to placing the 
wakeup call, the system overrides Do Not Disturb for the extension, if a p plicable.
If a wakeup call attemp t is not answered or if the extension is busy, the system 
will try two more times at five-minute intervals.  If the call is not completed after 
the three attempts, the system can leave a LWC message for a  designated 
extension, if administered. In addition, the system maintains a comp lete record of 
all wakeup call activity for the past 24 hours.
Touch-tone dialing is required for a wakeup request to be entered. Users with 
rotary dial terminals must call the attendant to request a wakeup call.
The  Aut om at ic Wakeup feature c an be activated either by dialing the FAC or by 
pressing the Automatic Wakeup Entry button. If the FAC is used, the system 
provides voice prompting. If the Automatic Wakeup Entry button is used, the 
system provides display prompting.
nVoi ce P rom p t i n g
A guest can enter his or her own wakeup call request; however, the 
request can be entered 
only for the extension number where the call is 
originated.
After the user dials the Automatic Wakeup FAC, the system generates 
voice prompts (through the use of a Speech Synthesizer circuit pack). 
These prompts tell the user when to enter information and what 
information is needed. The touch-tone buttons are used to enter 
						

							Feature Descriptions
3-222Issue  3   March 1996 
the required information, and military and standard time are accepted. 
The user must dial the Automatic Wakeup FAC again to change or delete 
a wakeup request.
If invalid entries are made, a standard message is generated to notify the 
user of the error. The system then repeats the original prompt for input.  If 
an invalid input occurs on the second try, the system informs the user to 
dial the attendant for assistance.
nDisplay Prompting
Display p rompting is provided to attendants, front d esk users, and to other 
users with display-equipped voice terminals.  Front desk users are 
administered with console permission COS and can perform the same 
actions as the attendant.  Other users c an enter a wakeup request only for 
the extension numb er where they are originating the call. The attendant 
presses the Automatic Wakeup Entry button to activate the feature.  If the 
attendant is on an active call with a system user, the user’s extension 
number will be displayed as the default extension by pressing the pound 
sign. If the displayed extension number is not the extension number of the 
user desiring the wakeup call, the attendant can change it. Display 
prompting continues until the attendant has entered all necessary 
information and the request for the wakeup call is confirmed.
If a condition exists that the system d oes not accept the wakeup request, 
the system displays the reason for denial. Wakeup requests may be 
denied for one of the following reasons:
— Too Soon 
— Indicates that the requested wakeup time is within the 
current five-minute wakeup interval.
— System Full 
— Indicates that the maximum numb er of system 
wakeup calls has been reached.
— Interval Full 
— Indicates that the maximum number of wakeup calls 
in any 15-minute interval has been reached.
The attendant can change or cancel a wakeup call request at any time.
When the system places a wakeup call, one of the following will occur:
nExtension Is Busy — The wakeup call will be placed again later.
nNo Answer — The system will apply ringing for 30 seconds.  If the call is 
not answered, the system will try again later.
nRinging Blockage — If four or more p orts on the same Analog circuit p ack 
are already ringing, the system will wait 16 seconds and try again.  If the 
second attempt is blocked, the call is considered to have failed and the 
system will wait five minutes b efore trying again. 
						

							Automatic Wakeup
Issue  3   March 1996
3-223
nCall Is Answered — When a wakeup call is answered, the guest hears 
music, a recorded announcement (from the Speech Synthesis  circuit 
pack, the Audichron® Recorder/Announcer, the TN750B circuit pack, or 
silence, according to system a dministration.
nSystem Reset — Indicates that a system reset level 1 or system reset level 
2 occurred while the system attempted to place the wakeup call. Calls 
affected by these conditions are treated as other wakeup attempts.
If a wakeup call was not comp leted because of a busy, no answer, ringing 
blockage, or system reset, the system attempts to place the call two more times 
at five-minute intervals.  If the call is not completed after the three attempts, the 
system leaves an LWC messa ge for the designated extension.
A special extension, called the Wakeup Messages Extension, must  be 
administered exclusively for receiving failed wakeup call LWC messages.  When 
such a message is retrieved, the display shows the date, time, and extension 
number for the failed wakeup call attempt.
An Automatic Message Waiting (AMW) button and associated lamp can be 
assigned to attendant consoles or front desk terminals. The numb er associated 
with the button can be the Wakeup Messages extension.  The AMW lamp lights 
when a failed wakeup message is waiting. The user may retrieve the message b y 
invoking Coverage Message Retrieval on the wakeup message extension.  When 
the button associated with the AMW lamp is pressed, the console or terminal is 
placed in the Coverage Retrieval mo de.  The user then retrieves the failed 
wakeup call attempt messages. Only attendants and specified voice terminal 
users can retrieve and delete the failed wakeup messages.
The system maintains an audit trail record of wakeup call activity for the past 24 
hours. Not all re cords are saved for the p ast 24 hours. The wakeup call buffer 
can only hold a number of records equal to the maximum numb er of stations 
administrable on the switch. For exam ple, if the switch is a G3V4s, a maximum of 
200 stations is administrable, therefore, only 200 Automatic Wakeup records can 
be store d. 
The System Manager can request that wakeup events be displayed at the 
Management Terminal, or p rinted at a designated printer.  If the system has a 
journal printer, wakeup events are printed as they occur.
The audit trail record contains the following information:
nType of event, such as:
— Request 
— A new wakeup call request has been made.
— Change 
— The time has been c hanged on an existing wakeup call 
request.
— Cancel 
— A wakeup request has been canceled. This event can 
be c aused b y a user request, a front desk request, or a room c heck 
out. 
						

							Feature Descriptions
3-224Issue  3   March 1996 
— Move To — The wakeup request for this room has been moved to 
another room. This event occurs when the PMS sends a room 
change message.
— Move From 
— The wakeup request for another room has been 
moved from that room to this room. This event o c curs when the 
PMS sends a room change message.
— Move-Cancel 
— A wakeup request from another room has 
replaced the request for this room. This event occurs when the PMS 
sends a room change request.
— Swap 
— A room swap has occurred and at least one of the rooms 
had a wakeup request. Wakeup calls are swapped when a room 
swap is performed. A journal entry is made for each room. If the 
room has receive d a wakeup call as the result of the swap, the time 
of the c all is p rovid e d in the entry. If the room has lost a wakeup call 
as the result of the swap (and has not received another), the time is 
not present in the entry.
— Completed 
— The wakeup call was completed successfully.
— Not Completed 
— The wakeup call failed (not answered, busy, and 
so on.)
— Skip 
— The wakeup call was skipped. This event occurs if the 
system time is advanced  past the requested time of a wakeup call.
nTime of the event
nExtension number receiving the call
nTime of the wakeup request
nExtension number (or 0 for the attendant) where the event took place
nNumber of call attempts that were placed
nAn indication of why a wakeup call attempt faile d
In a ddition, all wakeup time changes are recorded. This record  shows the 
original time requested and the changed time.  The audit trail record is not 
backed up and all wakeup data is lost if a system failure occurs.
The following reports can be scheduled for printing on a daily basis:
nWakeup Activity Re port — This report summarizes the wakeup activity for 
each extension that had any wakeup activity over the past 24 hours.
nWakeup Summary Re port — This report gives an hour- by-hour summary 
of the number of scheduled wakeup calls, the number of wakeup calls that 
were completed, and a list of extensions to which wakeup calls were 
attempte d but not completed d uring that hour.  The report covers all 
Automatic Wakeup events for each hour over the past 24-hour period.
G3V3 offers an a dditional announcement type, integrated. This type uses the 
TN750B or TN750 C c ircuit pack, which is available on p revious releases for  
						

							Automatic Wakeup
Issue  3   March 1996
3-225
announcement types other than Automatic Wakeup. This type of announcement 
operated similarly to the Audichron adjunct; however, it offers a less costly 
solution to voice-synthesized announcements because it is part of the existing 
system. The integrated type enables several new features, including multiple 
announcements.
The ability to use multiple announcements provides the benefit of having 
customized announcements for d ifferent purposes. For example, for the 
convenience of your foreign guests, you can use wakeup announcements in a 
variety of languages. Ad ditionally, because you are able to use a vector directory 
number (VDN), as a wakeup announcement extension. With VDNs and multiple 
announcements, a hotel administrator can choose as the announcement 
extension a VDN that reaches one announcement if the system clock is less than 
12:00 and another if the system cloc k is greater than 12:00. The hotel guest 
could then hear good morning b efore noon and  good evening after noon. Or, 
a business customer could choose as the announcement extension a VDN that 
points to an extension assigned to a Quorum Bridge, with the ‘‘wakeup’’ time 
being a scheduled teleconference time. When the wakeup call comes through, 
the customer is automatically connected to the teleconference bridge.
Also, you may administer this type of announcement to repeat. To enable 
repeating announcements, enter the announcement type 
integ-rep on the 
‘Recorded Announcement’ form. With  the  repeating  integrated message 
functionality, the announcement keeps repeating from when the first guest (of a 
group of guests receiving the same wakeup announcement at the same time) 
goes off-hook until the last guest goes on-hook.
If the announcement type is either an externally-record ed announcement or is 
integrated-repeating, you may administer the wakeup call queue for ‘‘barge-in.’’ 
Barge-in means that the g uest receiving the wakeup call hears the 
announcement as soon as he or she is off-hook, even if the announcement is not 
at the b e ginning 
— that is, the wakeup call, when it is answered by the g uest, 
‘‘barges-in’’ to the announcement. This provides the capability of many users 
being bridged onto the same announcement port, eliminating the need for a 
separate port for each wakeup c all. for  additional information, see the Recorded 
Announcement feature.
Considerations
The Automatic Wakeu p feature lessens the attendant’s work load since each 
user can activate the feature and request his or her own wakeup c all.  In addition, 
the system places the wakeup calls automatically.
The voice and display promp ting assures the user that his or her request is 
confirmed.  Also, the audit trail record information assures the staff that users will 
not miss their wakeup calls.
The following items should also be considered: 
						

							Feature Descriptions
3-226Issue  3   March 1996 
nVerification of Wakeup Announcements — A special access code can b e 
administered for the attendant or front desk users to verify that wakeup 
announcements are operating properly.
nIf an announcement resource is not available or is not operating properly 
when a wakeup call is placed, the user still receives the call but hears 
silence instead of an announcement.
nA time  change entered at Management Terminal may cause some calls to 
be skipped.  Moving the system clock ahead will skip the calls scheduled 
during the skipped interval; moving the clock back a maximum of one and 
one half hours has no effect on wakeup calls.  If an initial call attempt was 
made before the time change, the retry call attempts will still be placed.
nOnce a wakeup call request has been completed, skip ped, or failed after 
three attempts, the request is deleted from the system.  A record of the 
call request is, however, maintained in the audit trail record.
nOne wakeup request at any one time is allowed per extension numb er.
nWakeup requests may be entered from five minutes to 23 hours and 55 
minutes in advance of the actual wakeup call.  If the requested wakeup 
hour entered is 0 or from 13 to 23, the system assumes military time. If the 
requested wakeup hour is from 1 to 12, the system prompts the user to 
enter 2 (for a.m.) or 7 (for p.m.) to indicate morning or evening.
nUp to 10 attendant consoles and/or front desk terminals may be in the 
wakeup display mode at any one time.
nThe number of available speech synthesis p orts is the only limit to the 
number of users entering wakeup call requests at the same time. If 
overflow occurs, such calls are routed to the attendant or to the specially 
administered Wakeup VoiceSynthesis-Unavailable Extension.
Speech synthesis for Automatic Wakeup  is available with US speech 
synthesis boards (United King dom customers can use the US board for 
speech synthesis if the American accent is acceptable for their 
application).  Italian and the United Kingdom boards do not support 
Automatic Wakeup.
nWakeup call attempts are not reroute d, forward e d, or sent to coverage.
nAn RS-Alert lamp on the attendant console or a station would enable you 
to know when a reset system levels three to five has occurred. Resets  at 
these levels will erase any AWU requests from the system. When the 
RS-Alert lamp is lit, check the AWU journal printer to see if there were any 
outstanding requests. During a reset system 3, the AWU journal printer will 
notify you of the reset only if there were wakeup requests in the system 
when the reset occurred. This report will include the time of the reset. 
Reset system 4 and reset system 5 are always journaled, since the system 
cannot determine whether or not there were wakeup requests prior to the 
reset.