Canon Maxify Mb5020 User Guide

							Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers
Errors Often Occur When You Send a Fax
Cannot Send a Fax
Check1 Is the power turned on?
•
You cannot send faxes if the power is turned off. Press the  ON button to turn the power on.
•
If you unplugged the power cord without turning off the power (the  POWER lamp is lit), reconnecting it
turns on the power automatically.
•
If you unplugged the power cord after pressing the  ON button to turn off the power (the  POWER lamp is
off), reconnect it, then press the  ON button to turn on the power.
•
If the power was turned off due to power failure, etc., the power is automatically turned on when the
power failure is resolved.
Important
•
Confirm that the  POWER lamp is off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.
For details on how to unplug the power cord, refer to 
Notice for Unplugging the Power Cord .
Note
•
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord,
the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed
after turning the machine on.
For details, see 
Summary of Reports and Lists .
Check2
 Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the Fax standby screen, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
Check3  Is the machine's memory full?
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
Check4  Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
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							Check5 Is Hook key setting  set to Disable ?
When you send a fax manually, dial the number with  Enable selected for  Hook key setting  in Security
control  under FAX settings , or dial the number using the telephone connected to the machine.
Security control
Check6
 Is Dial tone detect  set to ON?
Resend the fax after a while.
If you still cannot send the fax, select  OFF for Dial tone detect  in Advanced FAX settings  under FAX
settings .
Advanced FAX settings
Check7
 Is the fax number registered correctly in the machine's directory?
Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's
directory, then send the document again.
Changing Registered Information
Note
•
You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE NUMBER LIST.
Summary of Reports and Lists
Check8  Does an error occur during transmission?
•
Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the
Fax standby screen, check the cause.
A Message for Faxing Is Displayed on the Fax Standby Screen
•
Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Check9  Is the document loaded properly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check10  Does a printer error occur?
Ensure that an error message is displayed on the touch screen. When an error message is displayed on the
touch screen, check the cause.
When the error message with the support code is displayed, refer to 
Support Code List .
When the error message without the support code is displayed, refer to 
A Message Is Displayed .
If you are in a hurry, press the  Stop button to close the message, then send the fax.
Check11
 Is the telephone line connected correctly?
Reconnect the telephone line cable to the telephone line jack.
Basic Connection
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							If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone
company and the manufacturer of your terminal adapter or telephone adapter.
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial
by Entering the Numbers
Check  Have you already selected the recipient from the redial history, or already
dialed a number by entering the fax/telephone numbers?
You can dial one recipient by selecting from the redial history or by entering the fax/telephone numbers as therecipient of sequential broadcasting.
If you already have dialed by selecting from the redial history or by entering the fax/telephone numbers, select the recipient from the machine's directory.
Errors Often Occur When You Send a Fax
Check  Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the transmission start speed may correct the error.
Reduce the transmission start speed on  TX start speed in Adv. communication settings  in Advanced FAX
settings  under FAX settings .
Advanced FAX settings
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							Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
Check1 Is the power turned on?
•
You cannot receive faxes if the power is turned off. Press the  ON button to turn the power on.
•
If you unplugged the power cord without turning off the power (the  POWER lamp is lit), reconnecting it
turns on the power automatically.
•
If you unplugged the power cord after pressing the  ON button to turn off the power (the  POWER lamp is
off), reconnect it, then press the  ON button to turn on the power.
•
If the power was turned off due to power failure, etc., the power is automatically turned on when the
power failure is resolved.
Important
•
Confirm that the  POWER lamp is off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.
For details on how to unplug the power cord, refer to 
Notice for Unplugging the Power Cord .
Note
•
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord,
the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed
after turning the machine on.
For details, see 
Summary of Reports and Lists .
Check2
 Is the machine's memory full?
Print the received faxes stored in the machine's memory, save them on the USB flash drive, or forward them
to the shared folder on the computer, then delete them from the machine's memory and have the sender resend the faxes.
Document Stored in Machine's Memory
Check3  Does an error occur during reception?
•
Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the
Fax standby screen, check the cause.
A Message for Faxing Is Displayed on the Fax Standby Screen
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							•Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Check4 Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
Check5  Is a different size of paper from that specified by  Page size in FAX paper
settings  loaded?
If a different size of paper from that specified by  Page size is loaded for printing faxes, the received faxes will
not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper
as that specified by  Page size, tap OK on the touch screen.
Check6
 Is paper loaded?
If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory
Reception). Load paper, then tap  OK on the touch screen.
Check7
 Is the amount of remaining ink sufficient to print a fax?
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
Document Stored in Machine's Memory
Note
•
If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank isreplaced.
Replacing an Ink Tank
•
When the machine receives black & white faxes in the machine's memory, if  2-sided is selected for  2-
sidedPrintSetting  in FAX paper settings , selecting 1-sided may print the faxes.
•
You can set the machine to forcibly print a received fax even if the ink has run out.
Set  Print when out of ink  in Auto print settings  under FAX settings  to Print .
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory. If the ink has already run out, we recommend that  Do not print be selected for  Received documents  in
Auto print settings  under FAX settings  to store the received fax in the machine's memory. After you
replace the ink tank and select  Print for Received documents  in Auto print settings , the fax stored in
the machine's memory will be printed automatically.
Auto print settings
Check8  Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Setting the Receive Mode
Check9  Is FAX reception reject  set to ON?
Select  OFF for FAX reception reject  in Security control  under FAX settings .
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							For details on how to set, see Rejecting Fax Reception.
Check10
 Are there setting items set  Reject in Caller rejection ?
If you select  Reject for any setting items in  Caller rejection in Security control  under FAX settings , the
machine rejects calls for setting item selected  Reject.
For details on how to set, see 
Using the Caller ID Service to Reject Calls .
Machine Does Not Switch Automatically between Voice and Fax Calls
Check
 Is the receive mode set to  FAX only mode?
If  FAX only mode  is selected for Receive mode settings , there will be no automatic switching between voice
and fax calls.
Set the receive mode to  TEL priority mode, DRPD *1, or Network switch *2.
If the receive mode is  TEL priority mode and an answering machine is connected to the machine, check
whether a proper message is played back when the answering machine answers.
Setting the Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
Check1  Check the scan settings of the sender's fax machine.
Ask the sender to adjust the scan settings of the fax machine.
Check2  Is ECM RX  set to OFF?
Select  ON for  ECM RX  in Adv. communication settings  in Advanced FAX settings  under FAX settings .
If  ECM RX  is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Advanced FAX settings
Check3
 Is the sender's original document or scanning area of the sender's fax
machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
Check4  Is ECM transmission/reception enabled although the line/connection is poor,
or is the sender's fax machine compatible with ECM?
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							•Select ON for  ECM RX  in Adv. communication settings  in Advanced FAX settings  under FAX
settings .
Advanced FAX settings
•
Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without
automatic error correction.
•
Reduce the reception start speed on  RX start speed in Adv. communication settings  in Advanced
FAX settings  under FAX settings .
Advanced FAX settings
Check5
 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Cannot Receive a Color Fax
Check Is ECM RX  set to OFF?
If  OFF  is select for  ECM RX in Adv. communication settings  in Advanced FAX settings  under FAX
settings , the machine cannot receive color faxes. The machine will disconnect the telephone line or receive
color faxes in black & white according to the setting of the sender's fax machine.
Set  ECM RX  to ON .
Advanced FAX settings
Errors Often Occur When You Receive a Fax
Check1
 Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the error. Reduce the reception start speed on  RX start speed in Adv. communication settings  in Advanced FAX
settings  under FAX settings .
Advanced FAX settings
Check2
 Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.
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							Cannot Send a Fax Clearly
Check1 Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check2  Is the platen glass and/or the inner side of the document cover and/or the glass
of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload thedocument.
Cleaning the Platen Glass and Document Cover
Note
•
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
Check3  Is the image quality setting or the scan contrast setting suitable for the
document?
On the touch screen, select an image quality setting and a scan contrast setting that are suitable for the document.
Setting Items for Sending Faxes
Check4  Is the original document loaded with the wrong side facing upwards or
downwards?
When loading a document on the platen glass, the side to be scanned should be face down.When loading a document in the ADF, the side to be scanned should be face up.
Check5  Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused when such documents are scanned.
When loading a document on the platen glass, press on the document cover with your hand when scanning.
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							Telephone Problems
Cannot Dial
Telephone Disconnects During a Call
Cannot Dial
Check1 Is the telephone line cable connected correctly?
Check that the telephone line cable is connected correctly.
Basic Connection
Check2  Is the telephone line type of the machine or the external device set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
Telephone Disconnects During a Call
Check  Is the telephone line cable or the telephone (or a peripheral device such as an
external telephone, an answering machine, or a computer modem) connected correctly?
Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone,
an answering machine, or a computer modem) are connected correctly.
Connecting the Telephone Line
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							Problems with the Machine
The Machine Cannot Be Powered On
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
The Display on the Touch Screen Cannot Be Seen At All
An Unintended Language Is Displayed on the Touch Screen
Print Head Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
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