Canon Maxify Mb5020 User Guide

							Scan Quality (Image Displayed on the Monitor) Is Poor
Check 1 If the image is jagged, increase the scanning resolution, or select  TIFF or PNG
in  Data Format  of the Settings dialog box.
Resolution
Settings Dialog Box
Check 2
 Set the display size to 100 %.
Some applications do not display images clearly if the display size is too small.
Check 3  If moire (stripe pattern) appears, take the following measures and scan again.
•
Set one of the following settings in the  Settings (Document Scan) dialog box, Settings (Custom Scan)
dialog box, or  Settings (Scan and Stitch)  dialog box of IJ Scan Utility, then scan from the IJ Scan Utility
main screen.
◦
Set  Select Source  to Magazine  and set Color Mode  to Color
◦
Select the  Reduce moire  checkbox in Image Processing Settings
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
Settings (Scan and Stitch) Dialog Box
•
On the Basic Mode  tab of ScanGear (scanner driver), select  Magazine (Color) in Select Source .
Refer to "Basic Mode Tab" for your model from Home of the  Online Manual for details.
•
On the Advanced Mode  tab of ScanGear, set  Descreen in Image Settings  to ON .
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Note
•
If moire appears when you scan a digital print photo, take the above measures and scan again.
Check 4
 Check the monitor's color depth.
Refer to Help of Windows or the monitor's manual for details on how to check the monitor's color depth.
Check 5  Clean the platen and document cover.
Check 6 If the document is in poor condition (dirty, faded, etc.), then set  Reduce Dust
and Scratches , Fading Correction , Grain Correction , etc. in Image Settings  on the
Advanced Mode  tab of ScanGear.
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Check 7
 If the color tone of images is different from the original document, take the
following measures and scan again.
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							•On the Advanced Mode  tab of ScanGear, set  Image Adjustment in Image Settings  to None .
Refer to "Image Settings" for your model from Home of the  Online Manual for details.•
On the Color Settings  tab in the Preferences  dialog box of ScanGear, set  Color Matching.
Refer to "Color Settings Tab" for your model from Home of the  Online Manual for details.
982
 
						

							Scanned Image Is Surrounded by Extra White Areas
Check Specify the scan area.
Click 
 (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping
frame (scan area) according to the item size.
You can also manually specify the scan area in thumbnail view or when there are white margins along the item
(for example, in photos), or when you want to create custom cropping frames.
Adjusting Cropping Frames in the Image Stitch Window
Note
•
Refer to "Adjusting Cropping Frames (ScanGear)" for your model from Home of the  Online Manual for how
to adjust cropping frames with ScanGear (scanner driver).
983
 
						

							Cannot Scan at the Correct Size
Check Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
984
 
						

							Position or Size of the Image Cannot be Detected Correctly When
Scanning from the Operation Panel
Check 1  Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2 Check that the settings match the item to be scanned.
If you cannot scan properly by automatically detecting the item type, specify the item type and size.
When Scanning from the Operation Panel:Refer to "Setting Items for Scanning Using the Operation Panel of the Machine" for your model from Home of theOnline Manual  for details on the setting items when scanning from the operation panel.
When Scanning with IJ Scan Utility:
Scanning Documents
Scanning Photos
Scanning with Favorite Settings
985
 
						

							Item Is Placed Correctly, but the Scanned Image Is Slanted
Check When Document or  Magazine is selected for  Select Source, deselect the
Correct slanted text document  checkbox and scan the item again.
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
986
 
						

							Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Check 1 Change the display setting in the application.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
Note
•
You cannot reduce the image size in Paint. To reduce the display size, open the images in an application.
Check 2  Change the resolution setting in ScanGear (scanner driver) and scan again.
The higher the resolution, the larger the resulting image will be.
Resolution
987
 
						

							Software Problems
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting
an E-mail Client
988
 
						

							The E-mail Client You Want to Use Does Not Appear in the Screen
for Selecting an E-mail Client
Check  Check that the e-mail client's MAPI is enabled.
Refer to the e-mail client's manual for how to set MAPI.
If the problem is not solved even when MAPI is enabled, select  None (Attach Manually) in the screen for
selecting an e-mail client, then manually attach the image to the outgoing e-mail.
989
 
						

							Problems with Faxing
Problems Sending Faxes
Problems Receiving Faxes
Cannot Send a Fax Clearly
Telephone Problems
990