Canon Maxify Mb5020 User Guide

							•In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
reinstalling.
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							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
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							How to Update MP Drivers in Network Environment
Download the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection or
Use the printer with wired LAN connection  according to the connection method you use. The machine
will be detected automatically in the network.
After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
Note
•
You can use the machine over a LAN without performing setup again.
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							Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print and fax over network or scan from the computer.However, you cannot change the network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows 7 or Windows Vista:
1.
Click Start > Control Panel  > Programs  > Programs and Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows XP:
1.
Click Start > Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Network Tool  from the program list, then click  Remove.
2.
Click Yes when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click  OK to restart your
computer.
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							About Errors/Messages Displayed
If an Error Occurs
A Message for Faxing Is Displayed on the Fax Standby Screen
A Message Is Displayed
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							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors with Support Codes, refer to Support Code List .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the touch
screen by searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message for Faxing Is Displayed on the Fax Standby Screen
If a message is displayed on the Fax standby screen, take the corresponding action described below.
MessageActionAuto redialThe machine is waiting to redial the recipient's number because the line was busy or the recipient did
not answer when you tried to send a document. Wait for the machine to automatically redial the
number. If you want to cancel automatic redialing, wait until the machine starts dialing the number,
then press the  Stop button. You can also delete the document from machine's memory to cancel
automatic redialing.
Resending Faxes (Redialing a Busy Number)
This group
dial cannot be
used.
Directory ##* "##" represents a two-digit number.
The group dial cannot be specified in the on hook dial function.
Specify the individual recipient.Replace the
receiver.The handset is not placed in the handset cradle correctly.
Replace the handset correctly.Try again in
black & white.The recipient's fax machine is not color-compatible.
Press the  Black button to resend the fax.
Alternatively, you select  Send in black & white for Color transmission  in Advanced FAX settings
under  FAX settings . The machine converts color documents into black & white data if the recipient's
fax machine does not support color faxing.
Advanced FAX settings
Failed to
connect.The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select  OFF for Dial tone detect  in Advanced FAX settings  under FAX settings .
Advanced FAX settings
Received in
memory.If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as
described, the fax stored in the machine's memory is printed automatically.•
The amount of remaining ink is insufficient to print a fax:
Replace the ink tank.
Replacing an Ink Tank
Note
•
You can set the machine to forcibly print a received fax even if the ink has run out.
Set  Print when out of ink  in Auto print settings  under FAX settings  to Print .
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory.
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							If the ink has already run out, we recommend that Do not print be selected for  Received
documents  in Auto print settings  under FAX settings  to store the received fax in the
machine's memory. After you replace the ink tank and select  Print for Received
documents  in Auto print settings , the fax stored in the machine's memory will be printed
automatically.
Auto print settings
•
Paper has run out:
Load the paper and tap  OK on the touch screen.
•
A different size of paper from that specified by  Page size in FAX paper settings  is loaded:
Load the same size of paper as that specified by  Page size, then tap OK on the touch screen.
•
You pressed the  Stop button to cancel printing of a fax:
Press the  HOME button and tap  FAX to resume printing of the fax.
•
Do not print  is selected for  Received documents  in Auto print settings  under FAX settings :
You can print the faxes stored in the machine's memory from the  Memory reference screen in
the Fax menu.
Printing a Document in Machine's Memory
Note
•
To print the received faxes automatically, select  Print for Received documents  in Auto print
settings  under FAX settings .
Auto print settings
•
If you did not print the fax stored in the machine's memory (e.g., if you did not resolve the
problem by pressing the  Stop button), you can delete or print the fax stored in the machine's
memory later.
Document Stored in Machine's Memory
Busy/no
signal•The recipient's number you dialed is busy.
Try dialing again after waiting for a moment.
Resending Faxes (Redialing a Busy Number)
•
The fax/telephone number dialed is incorrect.
Check the fax/telephone number and dial again.
•
The recipient's fax machine did not respond (after all automatic redialing attempts).
Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.
•
The recipient is not using a G3 machine.
The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.
•
The touch tone/rotary pulse setting on the machine is incorrect.
Set the machine to match the telephone line you are using.
Setting the Telephone Line Type
Memory is full.The machine's memory is full because it has sent/received too many documents, or a detailed
document.
Print the faxes stored in the machine's memory or save them on the USB flash drive, and delete them from the machine's memory.
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							Document Stored in Machine's Memory
When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's
memory, divide the faxes for sending, and send them again.
When receiving a fax, have the sender resend the faxes.Awaiting
document
processing.•The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.
The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually.
Saving a Document in Machine's Memory to USB Flash Drive
•
The received faxes were not forward to the shared folder on the computer because the machineis not connected with the computer or because the shared folder setting is changed.
The received faxes are stored in the machine's memory. Connect the machine with thecomputer, then forward the received faxes to the shared folder on the computer manually.
Forwarding a Document in Machine's Memory to Shared Folder on the Computer
Delete the unnecessary fax from machine's memory after saving to the USB flash drive, forwarding to the shared folder on the computer, or printing.
Deleting a Document in Machine's Memory
FAX info does
not match.Transmission has been canceled because the machine could not detect the recipient's fax machine
information or the information did not match the dialed number. This message is displayed when Check RX FAX information  in Security control  under FAX settings  is set to ON.
For details, see 
Sending Faxes after Checking Information (Checking the Recipient's Information) .
Reception
rejected.Reception has been rejected because the fax matches the fax rejection condition specified by  FAX
reception reject  in Security control  under FAX settings .
For details, see 
Rejecting Fax Reception .
Waiting for
report
output...If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.•
The amount of remaining ink is insufficient to print a report:
Replace the ink tank.
Replacing an Ink Tank
•
Paper has run out:
Load the paper and tap  OK on the touch screen.
•
A different size of paper from that specified by  Page size in FAX paper settings  is loaded:
Load the same size of paper as that specified by  Page size, then tap OK on the touch screen.
•
You pressed the  Stop button to cancel printing of a report:
Press the  HOME button and tap  FAX to resume printing of the report.
1019
 
						

							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the touch screen for some error ormessage. For details on errors with Support Codes, refer to 
Support Code List .
If a message is displayed on the touch screen, see below.
•
A Message Is Displayed on the touch screen
If a message is displayed on the computer, see below.
•
Error Regarding Automatic Duplex Printing Is Displayed
•
Error Regarding the Power Cord Being Unplugged Is Displayed
•
Writing Error/Output Error/Communication Error
•
Other Error Messages
•
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
A Message Is Displayed on the touch screen
Confirm the message and take an appropriate action.
•
Data of supported types are not saved.
◦
There is no image data or document saved on the USB flash drive that can be read by this machine.
◦
The machine may not recognize the file if the file name or folder path contain certain characters.Use only alphanumeric characters.
◦
Photo data edited or processed on a computer must be printed from the computer.
Note
•
When a photo which has been processed on a computer is selected, "?" is displayed on thetouch screen.
•
Cannot print the specified PDF file. An error has occurred while scanning the file,or the format is not supported, or the file is too large.
◦
Make sure the PDF file is printable from a USB flash drive. See Printing Documents (PDF File)
Saved on a USB Flash Drive  for more information.
Note
•
The names of the PDF files are displayed even though they cannot be printed from the USB
flash drive. It is recommended you confirm whether they are printable. If one of the following
conditions applies to the PDF files, they are not printable.
•
The  Details  screen is not displayed for the PDF file you want to print.
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