Canon Maxify Mb5020 User Guide

							Cannot Detect a Machine on a Network
Cannot Detect the Machine When Setting up Network Communication
The Machine Cannot Be Detected in the Wireless LAN
The Machine Cannot Be Detected in the Wired LAN
Note
•
You cannot use the wireless LAN and the wired LAN at the same time.
911
 
						

							Cannot Detect the Machine When Setting up Network
Communication
If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine.
Cannot Detect the Machine during Wireless LAN Setup: Check 1
Cannot Detect the Machine during Wired LAN Setup: Check 1
Note
•
You can set up the network communication via USB. To set up via USB, select the  Set up the network
connection via USB  check box on the Check Printer Settings  screen and click Next.
912
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 1
Are the machine and network device (router, access point, etc.) turned on?Make sure that the machine is turned on.
Confirming that the Power Is On
Make sure that the network device (router, access point, etc.) is turned on.
If the machine or the network device is turned off: Turn on the machine or the network device.
After turning on the machine or the network device, it may take some time until ready for use. After a while
just turning on the machine or the network device, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine and the network device are turned on: If the machine could not be detected after clicking  Redetect even when the machine and the network
device are turned on, or when you have turned them on, go to check 2.
Cannot Detect the Machine during Wireless LAN Setup: Check 2
913
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 2
Is the wireless LAN setting of the machine enabled?Make sure that the 
 or  icon below is displayed on the touch screen.
If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.After enabling the wireless LAN setting, click  Back to Top on the Check Printer Settings  screen to try to
set up the network communication from the beginning.
If the icon is displayed:
Go to check 3.
Cannot Detect the Machine during Wireless LAN Setup: Check 3
914
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 3
Is the machine connected to the access point?
By using the icon on the touch screen, make sure that the machine is connected to the access point.
If the  icon is displayed:
The machine may be placed far away from the access point. Place the machine near the access point temporarily, then click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine cannot be detected, the machine is not connected to the access point. Connect the
machine to the access point.
Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning.
If the 
 icon is displayed:
Go to check 4.
Cannot Detect the Machine during Wireless LAN Setup: Check 4
915
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 4
Are the SSID of the access point connected to your computer and thatconnected to the machine the same?
You can confirm the SSID of the access point connected to the machine on the touch screen.
Select  Setup on the HOME screen, then select  Device settings > LAN settings  > Confirm LAN
settings  > WLAN setting list .
From your computer, you can confirm the SSID of the access point connected to your computer. In
Windows 8.1, Windows 8, Windows 7, or Windows Vista, confirm the SSID from the wireless network
communication icon of the notification area on the desktop.
Note
•
If the SSID of the access point is not displayed on your computer, check the settings of your computer.
If the SSIDs are different: Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning. When you try to set up, specify the same SSID of the access point for the machine and
your computer.
If the SSIDs are the same: Go to check 5.
Cannot Detect the Machine during Wireless LAN Setup: Check 5
916
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 5
Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operation system or the message appearing on your computer.
If the firewall function interferes with setting up:
•
When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
Then click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
•
When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
file  Setup.exe  or Setup64.exe  to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
•
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings: Go to check 6.
Cannot Detect the Machine during Wireless LAN Setup: Check 6
917
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 6
Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC
address filtering, or DHCP function.
Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
After checking the settings of the access point, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the problem is not resolved, select the  Set up the network connection via USB  check box on the
Check Printer Settings  screen and click Next to set up the network communication via USB.
918
 
						

							Cannot Detect the Machine during Wired LAN Setup: Check 1
Is the LAN cable connected, and are the machine and the router turned on?
Make sure that the LAN cable is connected.
Make sure that the machine is turned on.
Confirming that the Power Is On
Make sure that the router is turned on.
If the LAN cable is connected and the machine or the network device is turned off:
Turn on the machine or the network device.
After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the LAN cable is connected and the machine and the network device areturned on:
If the machine could not be detected after clicking  Redetect even when the machine and the network
device are turned on, or when you have turned them on, go to check 2.
Cannot Detect the Machine during Wired LAN Setup: Check 2
919
 
						

							Cannot Detect the Machine during Wired LAN Setup: Check 2
Are the computer and the router configured and can the computer connect
to the network?
Make sure that you can view any web pages on your computer.
If you cannot view any web pages: Click  Cancel  on the  Check Printer Settings  screen to cancel to set up the network communication. After
that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
If you can view any web page after configuring the computer and network device, try to set up the network
communication from the beginning.
If you can view any web page:
Go to check 3.
Cannot Detect the Machine during Wired LAN Setup: Check 3
920