Canon Maxify Mb5020 User Guide

							Cannot Detect the Machine during Wired LAN Setup: Check 3
Is the wired LAN setting of the machine enabled?
Make sure that the 
 icon is displayed on the touch screen.
If the icon is not displayed: The wired LAN setting of the machine is disabled. Enable the wired LAN setting of the machine.
After enabling the wired LAN setting, click  Back to Top on the Check Printer Settings  screen to try to
set up the network communication from the beginning.
If the icon is displayed:
Go to check 4.
Cannot Detect the Machine during Wired LAN Setup: Check 4
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							Cannot Detect the Machine during Wired LAN Setup: Check 4
Is the machine connected to the router?
By using the operation panel of the machine, make sure that the machine is connected to the router. Select  Setup on the HOME screen, then select  Device settings > LAN settings  > Confirm LAN
settings  > LAN setting list .
Make sure that  Connection on the touch screen is set to  Active.
If Connection is set to Inactive:
The machine is not connected to the router. Connect the machine to the router. Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning.
If Connection is set to Active: Go to check 5.
Cannot Detect the Machine during Wired LAN Setup: Check 5
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							Cannot Detect the Machine during Wired LAN Setup: Check 5
Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operation system or the message appearing on your computer.
If the firewall function interferes with setting up:
•
When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
Then click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
•
When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
file  Setup.exe  or Setup64.exe  to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
•
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings: Go to check 6.
Cannot Detect the Machine during Wired LAN Setup: Check 6
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							Cannot Detect the Machine during Wired LAN Setup: Check 6
Check the settings of the router.
Check the settings of the router for the network connection such as IP address filtering, MAC address filtering, or DHCP function.
For details on how to check the settings of the router, refer to the instruction manual supplied with the
router or contact its manufacturer.
After checking the settings of the router, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the problem is not resolved, select the  Set up the network connection via USB  check box on the
Check Printer Settings  screen and click Next to set up the network communication via USB.
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							The Machine Cannot Be Detected in the Wireless LAN
Check1 Make sure that the machine is turned on.
Check2  Is Change LAN  in LAN settings  under Device settings  set to Disable LAN ?
Check3
 When the machine is connected to the computer temporarily using a USB
cable, make sure that the USB cable is connected properly.
When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool
through USB connection, make sure that the machine is connected to the computer with a USB cable securely.
Connecting the Machine to the Computer Using a USB Cable
Check4  Make sure that the machine setup is completed.
If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Check5  When using IJ Network Tool, click  Update to search for the machine again.
Canon IJ Network Tool Screen
Check6
 When searching for a machine over a network, make sure that the machine is
associated with the port.
When  No Driver  is displayed under  Name in IJ Network Tool, there is no association. Select  Associate Port on
the  Settings  menu, then associate the port with the machine.
When the Printer Driver Is Not Associated with a Port
Check7
 Make sure that the network settings in the machine are identical with those of
the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
point settings, and then modify the machine settings.
How to Set an Encryption Key
Check8  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check9  Make sure that the machine is not placed far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the machine
within 164 ft. / 50 m from the access point.
Check10  Make sure that there is no source of radio wave interference in your vicinity.
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							If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as
possible.
Check11  Make sure that the network settings of the computer are correct.
Make sure that the computer can communicate with the access point over the wireless LAN.
Check12  Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
Check13  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check14  When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup again with the Setup CD-ROM or perform it according to theinstructions on our website.
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							The Machine Cannot Be Detected in the Wired LAN
Check1 Make sure that the machine is turned on.
Check2 Is Change LAN  in LAN settings  under Device settings  set to Disable LAN ?
LAN settings
Check3
 Make sure that the LAN cable is connected properly.
Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect the
cable properly.
If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
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							Other Problems with Network
Forgot an Access Point Name, SSID, or a Network Key
The Message Is Displayed on the Computer Screen During Setup
The Administrator Password Set to the Machine Was Forgotten
Checking Information about the Network
Packets Are Sent Steadily
How to Restore the Machine's Network Settings to Factory Default
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							Forgot an Access Point Name, SSID, or a Network Key
Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or
WPA/WPA2 Key)
How to Set an Encryption Key
Cannot Connect with an Access Point to Which a WEP or WPA/WPA2
Key Is Set (You Forgot the WEP or WPA/WPA2 Key)
For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate
with each other.
After that, set up the machine to match the settings of the access point using IJ Network Tool.
How to Set an Encryption Key
For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate
with each other.
After that, set up the machine to match the settings of the access point using IJ Network Tool.
•
When using WEP
The key length, key format, the key to use (one of 1 to 4), and the authentication method must match
among the access point, the machine, and the computer.
In order to communicate with an access point that uses automatically generated WEP keys, you must
configure the machine to use the key generated by the access point by entering it in hexadecimal
format.
Normally, select  Auto for the authentication method. Otherwise, select  Open System or Shared Key
according to the setting of the access point.
When the  WEP Details  screen appears after clicking  Set on the  Search screen, follow the on-screen
instructions and set the key length, the key format, the key number, and the authentication to enter a
WEP key.
For details, see 
Changing the WEP Detailed Settings .
•
When using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must match on the access
point, the machine, and the computer.
Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
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							Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic
encryption method.
For details, see 
Changing the WPA/WPA2 Detailed Settings .
Note
•
This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
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