Canon Maxify Mb5020 User Guide

							Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 6  Select your scanner or printer on the application's menu.
Note
•
The operation may differ depending on the application.
Check 7 Make sure that the application supports TWAIN.
You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.
Check 8  Exit ScanGear if it is running on another application.
971
 
						

							Cannot Scan Multiple Items at One Time
Check 1 Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2 Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
972
 
						

							Slow Scanning Speed
Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To
print, set it to around 300 dpi.
Resolution
Check 2  Set Fading Correction , Grain Correction , etc. to None.
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Check 3
 In IJ Scan Utility, deselect the  Correct slanted text document  / Detect the
orientation of text document and rotate image  checkbox and scan again.
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
973
 
						

							"There is not enough memory." Message Is Displayed
Check 1 Exit other applications and try again.
Check 2 Reduce the resolution or output size and scan again.
Resolution
974
 
						

							Computer Stops Operating during Scanning
Check 1 Restart the computer, reduce the output resolution in ScanGear (scanner
driver) and scan again.
Refer to "Output Settings" for your model from Home of the  Online Manual for details.
Check 2
 Delete unnecessary files to obtain sufficient free hard disk space, then scan
again.
Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Check 3  In Folder to Save Temporary Files  of IJ Scan Utility, specify a folder on a
drive with sufficient free space.
Settings (General Settings) Dialog Box
Check 4  Multiple devices may be connected to USB ports.
Disconnect devices other than your scanner or printer.
975
 
						

							Scanner Does Not Work after Upgrading Windows
Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ
Scan Utility.
Step 1: Uninstall MP Drivers.
Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the  Online Manual for how to
delete MP Drivers.
Step 2: Uninstall IJ Scan Utility.
•
Windows 8.1 / Windows 8:
1.
Click the  Settings charm >  Control Panel  > Programs  > Programs and Features .
2.
Double-click Canon IJ Scan Utility .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
Note
•
In Windows 8.1 and Windows 8, a confirmation/warning dialog box may appear when installing,
uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions.
•
Windows 7 / Windows Vista:
1.
From the  Start menu, select  Control Panel  > Programs  > Programs and Features .
2.
Double-click Canon IJ Scan Utility .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
Note
•
In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing,
uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions.
•
Windows XP:
1.
From the  Start menu, select  Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Scan Utility , then click Change/Remove .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
976
 
						

							Step 3: Reinstall MP Drivers and IJ Scan Utility.
Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.
977
 
						

							Scanned Image Does Not Open
Check If the data format is not supported by the application, scan the image again and
select a popular data format such as JPEG when saving it.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
application.
978
 
						

							Scan Results Not Satisfactory
Moire Appears in Scan Results
Scan Quality (Image Displayed on the Monitor) Is Poor
Scanned Image Is Surrounded by Extra White Areas
Cannot Scan at the Correct Size
Position or Size of the Image Cannot be Detected Correctly When Scanning
from the Operation Panel
Item Is Placed Correctly, but the Scanned Image Is Slanted
Scanned Image Is Enlarged (Reduced) on the Computer Monitor
979
 
						

							Moire Appears in Scan Results
Check 1 Increase the scanning resolution.
Resolution
Check 2 Take the following measures and scan again.
•
Set one of the following settings in the  Settings (Document Scan) dialog box, Settings (Custom Scan)
dialog box,  Settings (Scan and Stitch)  dialog box, Settings (OCR)  dialog box or Settings (E-mail)  dialog
box of IJ Scan Utility, then scan from the IJ Scan Utility main screen.
◦
Set  Select Source  to Magazine  and set Color Mode  to Color
◦
Select the  Reduce moire  checkbox in Image Processing Settings
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
Settings (Scan and Stitch) Dialog Box
Settings (OCR) Dialog Box
Settings (E-mail) Dialog Box
•
On the Basic Mode  tab of ScanGear (scanner driver), select  Magazine (Color) in Select Source .
Refer to "Basic Mode Tab" for your model from Home of the  Online Manual for details.
•
On the Advanced Mode  tab of ScanGear, set  Descreen in Image Settings  to ON .
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Note
•
If moire appears when you scan a digital print photo, take the above measures and scan again.
980