Canon Maxify Mb5020 User Guide

							1314Cause
Paper is jammed inside the rear cover when performing automatic duplex printing.
Action
If the paper is jammed inside the rear cover when performing automatic duplex printing, remove the paper
following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Rotate the machine so that the rear side of the machine faces toward you.
2.
If the protective material for the rear cover remains attached, remove it.
3.
Open the rear cover.
Slide the rear cover to the left then open it.
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							4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the machine.
6.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, the
machine resumes printing from the page where the paper was jammed.
•
If the paper is jammed while printing from a computer or copying in progress:
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							After clearing the paper jam error and tapping OK on the touch screen of the machine, then the
machine resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in
progress, it is possible that some pages are not printed if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.•
If you turned off the machine while taking the appropriate action of the paper jam error:
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
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							2801Cause
The document is jammed in the ADF.
Action Remove the document following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
•
If the original remains in the ADF by pressing the Stop button while the machine is scanning
the document:
If you press the  Stop button during scanning then the document remained in the ADF, the message
about the paper remained in the ADF appears on the touch screen. Tap  OK so that the remaining
document is automatically fed out.
•
If the original is jammed in the ADF:
Remove the document following the procedure below.
1.
If printing is in progress, press the  Stop button.
2.
Turn off the machine.
3.
If a multi-page document is loaded, remove any pages other than the jammed page from the
ADF, then open the document feeder cover.
4.
Pull out the jammed document from the ADF.
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							5.
Close the document feeder cover, then turn on the machine.When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Note
•
The document may not feed properly depending on the media type, or your environment, such aswhen the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the platen glass instead.
•
If the original is jammed in the ADF (from the paper feed side):
If the document is jammed in the document output slot, close the document tray as shown in the
figure below and pull out the document.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
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							In Other CasesMake sure of the following:
Check1  Are there any foreign objects around the paper output slot?
Check2 Are the rear cover attached properly?
Check3 Is the paper curled?
Load the paper after correcting its curl.
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							1003Cause
Possible causes include the following.•
There is no paper in the cassette.
•
Paper is not loaded in the cassette properly.
Action
Take the corresponding actions below.
•
Load paper in the cassette.
•
Align the paper guides with the both edges of the paper when you load paper in the cassette.
After carrying out the above measures, tap  OK on the touch screen to dismiss the error.
Note
•
If you want to cancel printing, press the machine's  Stop button.
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							1200Cause
The front cover is open.
Action Close the front cover and wait for a while.Do not close it while you are replacing an ink tank.1048
 
						

							1310Cause
The size of paper may not be compatible with automatic duplex printing.
Action
The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure that the size of the
paper loaded in the machine is correct. Tapping  OK on the touch screen will eject the paper and restart
printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.1049
 
						

							1575Cause
Ink cannot be correctly detected.
Action If an ink tank becomes empty, replace it.
An ink tank cannot be replaced until it becomes empty.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.1050