Canon Maxify Mb5020 User Guide

							2002Cause
An unsupported USB hub is connected.
Action If a USB flash drive is connected to the machine through the USB hub, disconnect the hub from the
machine.
Connect a USB flash drive directly to the machine.1061
 
						

							2110Cause
The paper settings for printing or copying are different from the cassette paper information registered to
the machine.
Note
•
For details on the proper combination of paper settings you can specify by the printer driver or on the touch screen:
Setting the Media Type with the Printer Driver and on the Printer  (Windows)
Setting the Media Type with the Printer Driver and on the Printer  (Mac)
Setting the Paper Size with the Printer Driver and on the Printer (Windows)
Setting the Paper Size with the Printer Driver and on the Printer (Mac)
•
For copying, specify the paper settings for copying so that they match the cassette paper information.
•
For details on the cassette paper information registering to the machine:
Paper setting for Printing (Windows)
Paper setting for Printing (Mac)
Paper setting for Printing (Smartphone and so on)
If the paper settings for printing or copying are different from the cassette paper information registered to the machine as the following, a message is displayed on the touch screen.
•
Print settings specified on the printer driver:
Paper size: B5
Media type: Plain paper
•
Cassette paper information registered to the machine:
Paper size: A4
Media type: Plain paper
Print settings specified for printing or copying is displayed below the message.
Action
Tapping  OK on the touch screen, the following screen is displayed.
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							Select what to do as necessary.
Note
•
Depending on the setting, the choices below may not be displayed.
Print with paper in cass. settings Select if you want to print on the paper loaded in the cassette without changing the paper settings.
For example, when the paper setting for printing or copying is B5 and the cassette paper information
registered to the machine is A4, the machine starts printing or copying with B5 on the paper loaded in
the cassette.
Replace the paper and print Select if you want to print after replacing the paper of the cassette.
For example, when the paper setting for printing or copying is B5 and the cassette paper information
registered to the machine is A4, you load B5 sized paper in the cassette before you start printing or
copying.
The cassette paper information registration screen is displayed after replacing the paper and inserting
the cassette. Register the cassette paper information according to the paper you loaded in the
cassette.
Note
•
If you do not know what paper information to register to the machine, press the  Back button
when the screen to select the operation is displayed. When the previous screen is displayed,
confirm the paper size and the media type, then register them to the machine.
•
For details on the proper combination of paper settings you can specify by the printer driver or on the touch screen:
Setting the Media Type with the Printer Driver and on the Printer  (Windows)
Setting the Media Type with the Printer Driver and on the Printer  (Mac)
Setting the Paper Size with the Printer Driver and on the Printer (Windows)
Setting the Paper Size with the Printer Driver and on the Printer (Mac)
Cancel Cancels printing.
Select when you change the paper settings specified for printing or copying. Change the paper settings, then try printing again.
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							Note•
You can disable the message which prevents misprinting. When you disable the message, themachine starts printing or copying even though the paper settings for printing or copying and the
cassette paper information registered to the machine are different.
•
To change the setting using the operation panel:
Cassette settings  (Windows)
Cassette settings (Mac)
Cassette settings (Smartphone and so on)
•
To change the setting using the printer driver:
Changing the Printer Operation Mode  (Windows)
Changing the Printer Operation Mode (Mac)
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							2120Cause
The paper settings of the cassette is not complete.
Action
If the following screen is displayed, the paper settings of the cassette is not complete.
Tap  Register  on the touch screen of the machine to terminate the paper settings of the cassette.
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							2500Cause
The cause of following may have occurred the failure of Automatic Print Head Alignment.•
Print head nozzles are clogged.
•
The paper of size other than A4 or Letter is loaded.
•
The paper output slot is exposed to strong light.
Action
Tap  OK on the touch screen to dismiss the error, then take the actions described below.
•
Print the nozzle check pattern to check the status of the print head.
•
Load one sheet of A4/Letter-sized plain paper and perform Automatic Print Head Alignment again.
•
Adjust your operating environment and/or the position of the machine so that the paper output slot is
not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, tap OK  on the touch screen to dismiss the error, and then perform Manual Print Head Alignment.
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							2700Cause
Possible causes include the following.•
Some errors occurred while copying and a certain time passed.
•
Document is remained in the ADF.
•
Some errors occurred while scanning and the document is remained in the ADF.
Action Take the corresponding actions below.
•
When you copy, tap  OK on the touch screen to dismiss the error, and try to copy again.
•
When the document is remained in the ADF, tap  OK on the touch screen to feed out the document.
•
When you scan, press the  Stop button to cancel the scanning, and try to scan again.
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							2802Cause
No document in the ADF.
Action Tap  OK on the touch screen to resolve the error, then operate again after loading documents.1068
 
						

							2803Cause
The document is too long or is jammed in the ADF.
Action Tap  OK on the touch screen to dismiss the error. Then make sure that the document you are loading
meets the machine's requirements before redoing the operation.
If the document is jammed, remove the jammed document following the procedure below.•
If the original is jammed in the ADF: Remove the document following the procedure below.
1.
If printing is in progress, press the  Stop button.
2.
Turn off the machine.
3.
If a multi-page document is loaded, remove any pages other than the jammed page from the
ADF, then open the document feeder cover.
4.
Pull out the jammed document from the ADF.
5.
Close the document feeder cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
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							If you cannot remove the document or the document tears inside the machine, or if the document jamerror continues after removing the document, contact the service center.
Note
•
The document may not feed properly depending on the media type, or your environment, such aswhen the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the platen glass instead.
•
If the original is jammed in the ADF (from the paper feed side):
If the document is jammed in the document output slot, close the document tray as shown in the
figure below and pull out the document.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
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