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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
627 Feature Access Code
17
Voice Coverage Message Retrieval Access
Code
Allows users to retrieve voice messages for another user (for whom they are a
coverage point) via a digital display module.
Voice Principal Message Retrieval Access Code
Allows users to retrieve their own voice messages for another user via a digital
display module.
Whisper Page Activation Access Code
Allows users to place a page to another user’s phone, when active on a call. The
paged user, and not the other parties on the call, hears the page.
Field descriptions for page 4
The feature access codes on this page pertain only to ACD call centers.
Screen 82. Feature Access Code (FAC) screen
After Call Work Access Code
Enter the code the agent must dial when the agent will be performing work-related
ACD activities.
Assist Access Code
Enter the digit the agent must dial to request assistance from the split supervisor.
change feature-access-codes Page 4 of X
FEATURE ACCESS CODE (FAC)
Automatic Call Distribution Features
After Call Work Access Code: ___
Assist Access Code: ___
Auto-In Access Code: ___
Aux Work Access Code: ___
Login Access Code: ___
Logout Access Code: ___
Manual-In Access Code: ___
Service Observing Listen Only Access Code: ___
Service Observing Listen/Talk Access Code: ___
Add Agent Skill Access Code: ___
Remove Agent Skill Access Code: ___
Call Vectoring/Call Prompting Features
Converse Data Return Code: ___
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 628 Feature Access Code 17 Auto-In Access Code Enter the code the agent must dial to become automatically available to receive another ACD call each time a call is released. Aux Work Access Code Enter the code the agent must dial when the agent will be performing non-ACD activities. Login Access Code Enter the code the agent must dial to gain access to the ACD functions. This is a system-wide code for all ACD agents. Logout Access Code Enter the logout code the agent must enter to exit ACD. This is a system-wide logout code for all ACD agents. Manual-In Access Code Enter the code the agent must dial to receive a single, new ACD call upon the completion of an ACD call. NOTE: The following two fields appear only if Service Observing (Remote/By FAC) on the System Parameters Customer-Options screen is y. Service Observing Listen Only Access Code Enter the code that must be dialed to allow a station with Service Observing permission (COR) to listen to other agent ACD calls without being heard on the ACD call. Service Observing Listen/Talk Access Code Enter the code that must be dialed to allow a station with Service Observing permission (COR) to both listen and be heard on an ACD call. NOTE: The following two fields appear only if Expert Agent Selection (EAS) Enabled is optioned on the Feature-Related System-Parameters screen. Add Agent Skill Access Code Enter the digits an agent must dial to be able to add a skill to their current skill set.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
629 Feature Access Code
17
Remove Agent Skill Access Code
Enter the digits an agent must dial to be able to remove a skill from their current
skill set.
NOTE:
The next field is available only if Vectoring (Basic) and Vectoring
(Prompting) have been enabled on the System-Parameters
Customer-Options screen.
Converse Data Return Code
Enter the access code the CONVERSANT must outpulse prior to outpulsing the
digits being returned to the system. This FAC must match the code administered
on CONVERSANT.
Field descriptions for page 5
The feature access codes on this page pertain only to Hospitality features.
Screen 83. Feature Access Code (FAC) screen
Automatic Wakeup Call Access Code
Enter the access code the user must dial to schedule or cancel a wakeup call.
change feature-access-codes Page 5 of X
FEATURE ACCESS CODE (FAC)
Hospitality Features
Automatic Wakeup Call Access Code: *11
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Client Room) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Housekeeping Status (Station) Access Code: ______
Verify Wakeup Announcement Access Code: ______
Voice Do Not Disturb Access Code: ______
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
630 Feature Access Code
17
Housekeeping Status (Client Room) Access
Code
Enter the access code the housekeeper dials from the client’s room to provide
room status. These codes are transmitted to the Property Management System
(PMS) for processing. You can assign a definition to the six codes on the
Hospitality
screen.
Housekeeping Status (Station) Access Code
Enter the access code the housekeeper must dial to provide room status. This
access code must be dialed from designated telephones. There are four codes.
Verify Wakeup Announcement Access Code
Enter the access code the user can dial to verify a wakeup announcement.
Voice Do Not Disturb Access Code
Enter the access code the user must dial to enter or cancel a do not disturb request
without using a display
— through the use of voice prompting.
Field descriptions for page 6
The feature access codes on this page pertain only to Multimedia Call Handling
(MMCH).
Screen 84. Feature Access Code (FAC) screen
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FEATURE ACCESS CODE (FAC)
Multimedia Features
Basic Mode Activation:
Enhanced Mode Activation:
Multimedia Call Access Code:
Multimedia Data Conference Activation: Deactivation:
Multimedia Multi-Address Access Code:
Multimedia Parameter Access Code:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 631 Feature Access Code 17 Basic Mode Activation If you enter this FAC when your system is an Enhanced multimedia complex, it will revert to a Basic multimedia complex. If you enter this FAC when your system is a Basic mode station it will do nothing. Enhanced Mode Activation If you enter this FAC when your system is a Basic multimedia complex, it will become an Enhanced multimedia complex. If you enter this FAC when your system is an Enhanced mode station it will do nothing. Multimedia Call Access Code If you enter this FAC from any voice station, it indicates to the DEFINITY ECS that you are making an Enhanced mode multimedia call. If you originate a multimedia call with the multimedia call access code, it will originate a call according to the Default Multimedia Parameters selected on the Feature Related System Parameters screen. Multimedia Data Conference Activation If you enter this FAC from any voice station that is participating in a multimedia call, it will alert the DEFINITY ECS that you want to enable data collaboration with the other parties on the call. If you enter this FAC a second time, it will give denial treatment (since a collaboration session is already active). This FAC only applies to voice stations on a DEFINITY ECS switch equipped with an ESM adjunct. Multimedia Data Conference Deactivation If you enter this FAC from the phone that enabled data collaboration on a multimedia mode call, it will deactivate the data session and revert to a voice and video call. If a user enters this FAC while participating in a data-collaboration multimedia call that the user did not initiate, the system responds with denial treatment. Multimedia Multi-Address Access Code The multimedia multi-address access code is similar to the multimedia call access code. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. For example, ISDN-BRI provided by a Central Office is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
632 Feature-Related System Parameters
17
Originating a multimedia call with the multimedia multi-address access code will
originate a call according to the Default Multimedia Parameters selected on the
System Parameters Features screen.
Multimedia Parameter Access Code
This FAC can be entered by any voice station to indicate to the DEFINITY ECS
that you want to initiate a multimedia mode call with a specific bearer capability.
This FAC would be followed by a 1 or 2 to indicate the following parameter
selections respectively: 2x64 (unrestricted initial system default), 2x56
(restricted).
Feature-Related System Parameters
This screen implements system parameters associated with various System
features.
NOTE:
This screen used to contain Call Coverage and Call Forwarding parameters.
These fields have been moved to a new screen, which you can access with
the command
change system-parameters coverage-forwarding.
Field descriptions for page 1
Screen 85. Feature-Related System Parameters screen
change system-parameters features Page 1 of 10
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 4_
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20_
AAR/ARS Dial Tone Required? y
Music/Tone On Hold: music Port: _______
Music (or Silence) On Transferred Trunk Calls: all
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? y
Internal Auto-Answer of Attd-Extended/Transferred Calls? y
Automatic Circuit Assurance (ACA) Enabled? y
ACA Referral Calls: local
ACA Referral Destination: ________
ACA Short Holding Time Originating Extension: ______
ACA Long Holding Time Originating Extension: ______
Abbreviated Dial Programming by Assigned Lists:
Auto Abbreviated/Delayed Transition Interval(rings):
Protocol for Caller ID Analog Terminals: Bellcore
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 633 Feature-Related System Parameters 17 Self Station Display Enabled Use this field to control the use of the INSPECT button for digital display phones. Self Station Display allows a user to display the primary extension associated with a digital display phone. There are two methods: (1) enter a feature access code (FAC), and (2) use the INSPECT button. In either case, the display shows the primary extension associated with the phone where the FAC or NORMAL or EXIT button is entered. In the case of the FAC, the display continues until a display-altering event occurs (for instance, going on-hook or receiving an incoming call). In the case of the INSPECT button, the display continues until the user presses the NORMAL or EXIT button or until a display-altering event occurs. Trunk-to-Trunk Transfer Regulations in some countries control the settings for this field. See your Lucent Technologies representative for assistance. Automatic Callback — No Answer Timeout Interval (rings) Valid entries Usage y The primary extension does display when the INSPECT button is pressed. n The extension does not display when the INSPECT button is pressed. Valid entries Usage all Enter all to enable all trunk-to-trunk transfers. This allows telephone users to set up trunk-to-trunk transfer, go on-hook without disconnecting the call, and forward the call to a remote location. restrictedEnter restricted (restricted public) to restrict all public trunks (CO, WATS, FX, CPE, DID, and DIOD). none Enter none to restrict all trunks (except CAS and DCS) from being transferred. Valid entries Usage 2–9 . Enter the number of times the callback call rings at the calling station before the callback call is canceled.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 634 Feature-Related System Parameters 17 Call Park Timeout Interval (minutes) Off-Premises Tone Detect Timeout Interval (seconds) AAR/ARS Dial Tone Required A second dial tone provides feedback to the user that additional dialing can occur. Music/Tone on Hold If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from, or pay fees to, a third party such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). You can purchase a Magic OnHold ® system, which does not require such a license, from Lucent Technologies. This field does not appear if Tenant Partitioning is y on the System-Parameters Customer-Options screen. In that case, use the Te n a n t screen to establish Music on Hold. Valid entries Usage 1–90 . Enter the number of minutes a call remains parked before it cancels. Valid entries Usage 5–25 The number of seconds a call progress tone receiver (CPTR) tries to detect dial tone from a trunk during dialing. Once the time-out interval occurs, the call either outpulses on the trunk or gets intercept treatment depending on the setting of the Outpulse Without Tone field on page 6 of this screen. Valid entries Usage y/n Enter y to indicate a second dial tone is to be given to the calling party on a incoming tie or DID trunk call that is to be routed via AAR/ARS. Valid entries Usage music tone none Indicates what a caller hears while on hold.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 635 Feature-Related System Parameters 17 Port Indicates the port number that provides Music-on-Hold access. This requires a port on a TN763 Auxiliary Trunk circuit pack or any supported Analog Line circuit pack. Appears when Music/Tone on Hold is music. Music (or Silence) On Transferred Trunk Calls Valid entries Usage 01 through 22First and second characters are cabinet number 01 through 03 A through EThird character is carrier 01 through 20Fourth and fifth characters are slot number 01 through 04 (Aux Trunk Port)Sixth and seventh characters are circuit number 01 through 16 (Analog Port) Valid entries Usage all Enter all to allow all transferred trunk calls to receive music until the call is answered if the Music-on-Hold feature is available. no Enter no if trunk callers are to hear music (or silence if Music-on-Hold is not administered) while waiting to be transferred, and then ringback as soon as the transfer is completed till the call is answered. call-waitEnter call-wait if trunk calls transferred to stations that require the call to wait hear music (if administered); all other transferred trunk calls receive ringback tone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 636 Feature-Related System Parameters 17 DID/Tie/ISDN Intercept Treatment Messaging Service Adjunct (MSA) Connected Internal Auto-Answer of Attd-Extended/Transferred Calls This only applies to digital telephones (except BRI) with a headset or speakerphone capability. Automatic Circuit Assurance (ACA) Enabled If Automatic Circuit Assurance (ACA) Enabled is n, associated ACA fields will not display. Valid entries Usage A recorded announcement extension Toll charges do not apply to DID and private network calls routed to an announcement. attdFor system security, Lucent recommends entering attd in this field. This routes intercept calls to the attendant and, if the attendant receives several of these, they will know a problem exists. Valid entries Usage y Enter y if AUDIX Voice Power MSA is connected to the system. n Valid entries Usage attd-extended Enter attd-extended to enable IAA for only attendant extended calls. bothEnter both to enable IAA for station transferred and attendant extended calls. noneEnter none to disable IAA for all calls. transferredEnter transferred to enable IAA for only station transferred calls.