Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
287 Setting up Personal Station Access 
10
Configure terminal translation initialization (TTI) for personal station access 
(PSA). For information about configuring TTI, refer to ‘‘
Setting up Personal 
Station Access’’ on page 287.
Configure Security Violation Notification for Station Security Codes. For 
information about Security Violation Notification, refer to ‘‘
Setting up security 
violations notification’’ on page 328.
Instructions
In our example, we set up the telecommuting extension and enable coverage of 
calls redirected off-net.
To configure DEFINITY ECS for telecommuting:
1. Type
 change telecommuting-access and press RETURN.
The Telecommuting Access
 screen appears.
2. In the Telecommuting Access Extension field, type 
1234 and press ENTER. 
This is the extension you are configuring for telecommuting. 
3. Type 
change system-parameters coverage and press RETURN.
The System Parameters Call Coverage / Call Forwarding
 screen appears.
4. In the Coverage Of Calls Redirected Off-Net Enabled field, type 
y and 
press 
ENTER.
Related topics
Refer to ‘‘
Telecommuting Access’’ on page 951 for information about and field 
descriptions on the Telecommuting Access screen.
Setting up Personal Station Access
Personal Station Access (PSA) allows you to associate the preferences and 
permissions assigned to your own extension with any other compatible phone. 
When you request a PSA associate, the system automatically dissociates another 
extension from the phone. 
 TELECOMMUTING ACCESS
Telecommuting Access Extension: 1234 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
288 Setting up Personal Station Access 
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Preferences and permissions include the definition of terminal buttons, 
abbreviated dial lists, and class of service (COS) and class of restriction (COR) 
permissions assigned to your station. Extensions without a COS, such as Expert 
Agent Selection (EAS) agents or hunt groups, cannot use PSA. 
PSA requires you to enter a security code and can be used on-site or off-site. 
Invalid attempts to associate a phone generate referral calls and are recorded by 
Security Violation Notification, if that feature is enabled. If you interrupt the PSA 
dialing sequence by pressing the release button or by hanging up, the system does 
not log the action as an invalid attempt.
The dissociate function within PSA allows you to restrict the features available to 
a phone. When a phone has been dissociated using PSA, it can be used only to call 
an attendant, or to accept a Terminal Translation Initialization (TTI) or PSA 
request. You can enable a dissociated set to make other calls by assigning a special 
class of restriction. This is described in detail in the More Information section 
below.  
NOTE:
Once a phone has been associated with an extension, anyone using the 
terminal has the capabilities of the associated station. Be sure to execute a 
dissociate request if the terminal can be accessed by unauthorized users. 
This is particularly important if you use PSA and Digital Communications 
Protocol (DCP) extenders to permit remote DCP access.
Before you start
Verify that Personal Station Access is set to y on the Class of Service (COS)  
screen.
Verify that the extension has a COS that allows PSA.
Instructions
In our example, we specify the TTI State, the Record PSA/TTI Transactions, the 
class of service, and the feature access codes set up PSA.
To set up Personal Station Access:
1. Type 
change system-parameters features and press RETURN.
The Feature-Related System Parameters
 screen appears.
2. Complete the following fields and press 
ENTER.
a. Type 
voice in the TTI State field. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
289 Setting up Personal Station Access 
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b. (Optional) Type y on the Record PSA/TTI Transactions in History 
Log field. 
These fields display only when the Terminal Translation 
Initialization (TTI) Enabled field on this screen is set to y.
3. Type 
change cos and press RETURN.
The Class of Service
 screen appears.
4. Type 
y in the Personal Station Access (PSA) 1 field and press ENTER.
5. Type 
change feature-access-codes and press RETURN.
The Feature Access Code (FAC) screen appears.
6. Complete the following fields and press 
ENTER.
a. Type 
#4 in the Personal Station Access (PSA) Associate Code field.
This is the feature access code you will use to activate Personal 
Station Access at a phone.
b. Type 
#3 in the Dissociate Code field.
This is the feature access code you will use to deactivate Personal 
Station Access at a phone.
More information
You can allow users to place emergency and other calls from phones that have 
been dissociated. To enable this, you must first assign a class of restriction (COR) 
for PSA-dissociated phones. You do this on the ‘‘
Feature-Related System 
Parameters’’ screen. In addition, you must set the restrictions for this COR on the 
‘‘
Class of Restriction’’ screen. 
If you want users to be able to place emergency calls from dissociated phones, it is 
also a good idea to have the system send calling party number (CPN) or automatic 
number identification (ANI) information for these calls. To do this, you must set 
the CPN, ANI for PSA Dissociated Sets field to y on the ‘‘
Feature-Related System 
Parameters’’ screen. 
Related topics
Refer to ‘‘
Training users’’ on page 301 for information on how to associate or 
disassociate PSA. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
290 Creating a station security code 
10
Creating a station security code
Station Security Codes (SSC) provide security to station users by preventing other 
users from accessing functions associated with the user’s station. Each station user 
can change their own SSC if they know the station’s current settings.
You must create a system-wide SSC change feature access code (FAC) before 
users can change their SSC. You must also provide users with their individual 
SSC. A user cannot change a blank SSC.
Instructions
In our example, we set the station security code for a user.
To create a station security code:
1. Type
 change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. Type 
#5 in the Station Security Code Change Access Code field and press 
ENTER.
This sets the access codes for this features. The Command prompt appears.
3. Type 
change system-parameters security and press RETURN.
The Security-Related System Parameters
 screen appears.
4. Type 4 in the Minimum Station Security Code Length field and press 
ENTER.
This determines the minimum required length of the Station Security 
Codes you enter on the Station form. Longer codes are more secure. If 
station security codes are used for external access to telecommuting 
features, the minimum length should be 7 or 8.
5. Type change station 
1234 and press RETURN.
This is the station extension you configured for telecommuting. The Station
 
screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
291 Assigning coverage options 
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6. Type 4321 in the Security Code field and press ENTER.
Related topics
Refer to ‘‘
Station’’ on page 882 for information about and field descriptions on 
the Station screen.
Refer to ‘‘Station Security Codes’’ on page 1498
 for a description of the Station 
Security Codes feature.
Assigning coverage options
DEFINITY ECS allows you to assign two previously administered coverage paths 
and/or time of day coverage tables on the Station screen. This allow 
telecommuters to alternate between the two coverage paths and/or time of day 
coverage tables administered to better control how their telephone calls are 
handled.
For information about creating a coverage path, refer to ‘‘
Creating coverage 
paths’’ on page 118. For information about creating a time of day coverage table, 
refer to ‘‘
Assigning a coverage path to users’’ on page 120.
                                                              Page 1 of X
                                          STATION
Extension: 1234 Lock Messages? n       BCC: 0
Type: 406D                         Security Code: 4321__   TN: 1
Port: _____ Coverage Path 1: ___     COR: 1
    Name: __________________________  Coverage Path 2: ___     COS: 1
                                             Hunt-to-Station: ____
STATION OPTIONS
             Data Module? n                  Personalized Ringing Pattern: 1
        Display Module? n                              Message Lamp Ext: 1014
 
        MM Complex Data Ext: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
292 Setting up call forwarding 
10
Instructions
In our example, we assign two coverage options so a user can choose from either 
option to control how their calls are handled.
To assign 2 coverage options:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. Type 
#9 in the Change Coverage Access Code field and press ENTER.
3. Type
 change cor 1 and press RETURN.
The Class of Restriction
 screen appears.
4. In the Can Change Coverage field, type 
y and press ENTER to save your 
work.
The Command prompt appears.
5. Type change station 
1234 and press RETURN.
This is the station extension you configured for telecommuting. The Station
 
screen appears.
6. Complete the following fields:
a. Type 
2 in the Coverage Path 1 field.
b. Type 
t8 in the Coverage Path 2 field.
Related topics
Refer to ‘‘
Coverage Path’’ on page 551 for information about and field 
descriptions on the Coverage Path screen.
Refer to ‘‘
Call Coverage’’ on page 1200 for a description of the Call Coverage 
feature.
Refer to ‘‘
Training users’’ on page 301 for information on how to alternate your 
coverage path option.
Refer to ‘‘
Extended User Administration of Redirected Calls’’ on page 1327 for 
information about the Extended User Administration of Redirected Calls feature.
Setting up call forwarding
DEFINITY ECS allows you to change your call forwarding from any on-site or 
off-site location.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
293 Setting up call forwarding 
10
Instructions
In our example, we assign the feature access codes and class of service to set up 
call forwarding. This allows your users to forward their calls to another extension.
To set up call forwarding:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. Set a 2-digit access code for the following fields and press 
ENTER.
a. Type 
*8 in the Extended Call Fwd Activate Busy D/A field.
b. Type 
*7 in the Extended Call Fwd Activate All field.
c. Type 
*6 in the Extended Call Fwd Activate Deactivation field.
This sets the access codes for these features. The Command prompt 
appears.
3. Type 
change cos and press RETURN.
The Class of Service
 screen appears.
4. Set the following fields to 
y.
nExtended Forwarding All
nExtended Forwarding B/DA
This allows you to change the forwarding of all your calls from an off-site 
location.
5. Set the Restrict Call Fwd-Off Net field to 
n and press ENTER.
This allows your users to forward calls off-site.
Interactions
nBridged Appearance
When the pound key (#) is pressed from a bridged appearance immediately 
following any of this feature’s four FACs, the system assumes that the 
currently active bridged extension will be administered. The station 
security code of the currently active bridged extension must be entered 
after the initial # to successfully complete the command sequence.
If the station has only bridged appearances, the station’s extension must be 
dialed after the FAC to successfully complete the command sequence, 
since the station’s extension is not associated with any appearances. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
294 Assigning an extender password 
10
nDistributed Communications System
Assign a different telecommuting access extension for each switch. You 
can use Extended User Administration of Redirected Calls from any of the 
DCS nodes, but you must dial the extension of the node on which your 
station is defined before dialing the FAC.
nTenant Partitioning
The telecommuting access extension is always automatically assigned to 
Tenant Partition 1, so it can be accessed by all tenants.
The tenant number of the extension being administered must be accessible 
by the tenant number from which the Extended User Administration of 
Redirected Calls FAC is dialed or the request is denied. If the FAC is dialed 
on site, the tenant number of the station or attendant must have access to 
the tenant number of the extension administered. If the FAC is dialed off 
site, the tenant number of the incoming trunk must have access to the tenant 
number of the extension administered.
Related topics
Refer to ‘‘
Training users’’ on page 301 for information on how to change call 
forwarding.
Refer to ‘‘
Call Forwarding’’ on page 1278 for a description of the Call 
Forwarding feature.
Assigning an extender password
DEFINITY ECS allows you assign an extender password to a user. You can assign 
one password for each port on your DEFINITY switch. 
Before you start
Use the Remote Extender PC in the switch room to perform this procedure.
Instructions
In our example, we set a system generated random password for John Doe.
To assign an extender password:
1. Double-click the Security icon.
The Password Manager screen appears.
2. Double-click User Password for User 01. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
295 Installing home equipment 
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3. Select Enable Password to enable the password.
4. Click random.
This means that the password is a system generated random number. The 
system displays a 10-digit number in the Password field. Take note of this 
number, your user will need it to access the switch from home.
5. Type Doe, John and click OK.
This is the last name and first name of the user. The system returns you to 
the Password Manager screen.
6. Select CommLink:Select Cards.
A screen containing a list of cards (for example, Card A, Card B, and so 
on) appears. Each card corresponds to a port on your switch.
7. Select Card A and click OK.
The system returns you to the Password Manager screen.
8. Select CommLink:Upload Password.
The error message screen appears with the message “Administrator 
password not loaded”.
9. Click OK.
The Administrator screen appears.
10. Type 123456 and click OK.
This is the administrator’s password.
11. Select CommLink:Upload Password.
The password is uploaded.
12. When upload is complete, click OK.
The system returns you to the Password Manager screen.
13. Select File:Save As.
The Save As screen appears.
14. Type doe.fil in the File field and click OK.
The system saves the User01 information.
Installing home equipment
DEFINITY ECS allows you to install equipment in your home so that you can 
utilize system facilities from off-site. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Setting up telecommuting 
296 Installing home equipment 
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Before you start
You need the following equipment:
nDEFINITY extender remote module
nDCP sets (office and home must match)
Configure a feature access code for associating your home number to your office 
number. For information about configuring an associate feature access code, refer 
to ‘‘
Setting up Personal Station Access’’ on page 287.
Instructions
Installing home equipment
To install your home equipment:
1. Plug the phone cord into the slot labeled line on the back of the module and 
into the wall jack.
2. Plug the phone cord into the slot labeled port on the back of the module and 
into the slot labeled line on the phone.
3. Plug the power cord into slot labeled power on the back of the module and 
the wall socket.
The phone display Go Online appears.
4. Press 3 (Nxt).
The phone display Set Phone Number appears.
5. Press 2 (OK) to set the phone number.
6. Type 
5551234 and press DROP.
This is the assigned analog phone number. In some areas, you may need to 
include your area code (for example, 3035551234). The phone display Set 
Phone Number appears.
7. Press 1(Prv).
This returns you to the Go Online phone display.
8. Press 2 (OK).
The module dials the number. When the modules connect, the phone 
display Enter Password appears.
9. Type 
0123456789 and press DROP.