Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
547 Console Parameters 
17
The extensions should be assigned to the optional Attendant Selector Console in 
the 00 through 09 block (bottom row) in any hundreds group for easy 
identification by the attendant. The lamp associated with the number will identify 
call parked or no call parked, instead of busy or idle status.
Field descriptions for page 3
Screen 59. Console Parameters — Default Attendant Group 
Queue Priorities
Attendant Priority Queue allows attendants to answer calls by call category (for 
example, by trunk type). The Attendant Priority Queue handles incoming calls to 
an attendant when the call cannot be immediately terminated to an attendant. The 
calling party hears ringback until an attendant answers the call.
You may assign the same priority level to more than one call. Priority 1 is the 
highest priority and is the default for Emergency Access. Assign a priority level 
from 
1 through 13 to each of the call types.
The attendant call categories are:
nEmergency Access — A call from a telephone user who dials the 
emergency access code (default is highest-priority level)
nAssistance Call— A call from a telephone user who dials the 
attendant-group access code, or from a telephone that has the Manual 
Originating Line Service feature activated
nCO Call — An incoming trunk call (CO/FX/WATS trunk) to an attendant 
group. This does not include trunk calls that return to the attendant group 
after a timeout or deferred attendant recall.
change console-parameters                                              Page 3 of 4
                                CONSOLE PARAMETERS
QUEUE PRIORITIES
            Emergency Access:1_
             Assistance Call:2_
                     CO Call:2_
            DID to Attendant:2_
                    Tie Call:2_
         Redirected DID Call:2_
             Redirected Call:2_
                 Return Call:2_
                 Serial Call:2_
 Individual Attendant Access:2_
             Interpositional:2_
VIP Wakeup Reminder Call:2_
Miscellaneous Call:2_
  
 Call-Type Ordering Within Priority Levels? n   
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
548 Console Parameters 
17
nDID to Attendant — An incoming DID trunk call to an attendant group. 
This does not include trunk calls that return to the attendant group after a 
timeout or deferred attendant recall.
nTie Call — An incoming TIE trunk call (dial-repeating or direct types) to 
an attendant group. This does not include trunk calls that return to the 
attendant group after a timeout or deferred attendant recall.
nRedirected DID Call — A DID or ACD call that times out due to 
ring/no-answer, busy condition (if applicable), or Number Unobtainable 
and reroutes to the attendant group.
nRedirected Call — A call assigned to one attendant, but redirected to the 
attendant group because the attendant is now busy
nReturn Call — A call returned to the attendant after it times out. If the 
attendant is now busy, the call redirects to the attendant group.
nSerial Call — A call from the Attendant Serial Call feature when an outside 
trunk call (designated as a serial call by an attendant) is extended to and 
completed at a telephone, and then the telephone user goes on-hook. If the 
attendant who extended the call is busy, the call redirects to the attendant 
group.
nIndividual Attendant Access — A call from a telephone user, incoming 
trunk call, or a system feature to the Individual Attendant Access (IAA) 
extension of a specific attendant. If the attendant is busy, the call queues 
until the attendant is available.
nInterposition — A call from one attendant to the Individual Attendant 
Access (IAA) extension of another attendant
nVIP Wakeup Reminder Call — A VIP Wakeup reminder call.
nMiscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels? 
If you use call-type ordering, calls to the attendant are first grouped by the queue 
priority level, then by call type, and, finally, in the order received.
Valid entries Usage
y
Enter y if you want to present calls by call type. You can 
assign a type-disp button on the Attendant Console
 screen so 
that the attendant can review the call type for the active call.
n Enter n if you wish the calls to be queued in chronological 
order by queue priority level. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
549 Console Parameters 
17
The call types, in descending order of priority, are:
nType 1 call: outgoing public-network calls receive answer supervision 
when the Answer Supervision Timer of the trunk group expires, even if the 
trunk is actually still ringing. Also, incoming calls when answered by the 
attendant.
nType 2 call: incoming external public-network calls before they receive 
answer supervision or before the Answer Supervision Timer of the trunk 
group expires
nType 3 call: all other calls (internal calls, conference calls, and tie-trunk 
calls of any type)
Note that external public-network calls have priority over all other calls including 
conference calls. And, answered public-network calls have priority over those 
calls not yet answered.
Field descriptions for page 4
Screen 60. Console Parameters — Default Attendant Group 
ASSIGNED MEMBERS (Installed attendant 
consoles)
Display-only field that shows all attendants in the group. You administer the 
individual attendant consoles on the Attendant Console
 screen.
Grp
Display-only field that lists the Attendant Group number.
TN
Display-only field that lists the Tenant Partition number.
 
change console-parameters Page 4 of 4
                               CONSOLE PARAMETERS
  ASSIGNED MEMBERS ( Installed attendant consoles )
Type Grp TN Type Grp TN
             1:  1 1             9:  1 1
             2:  1 1            10:  1 1
             3:  1 1            11:  1 1
             4:  1 1            12:  1 1
             5:  1 1            13:  1 1
             6:  1 1            14:  1 1
             7:  1 1            15:  1 1
             8:             1                16:  1 1 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
550 Coverage Answer Group 
17
Coverage Answer Group
This screen establishes Call Coverage Answer Groups.
An answer group contains up to eight members who act as a coverage point for 
another user. For example, if several secretaries are responsible for answering a 
department’s redirected calls, all the secretaries could be assigned to an answer 
group. The answer group is assigned a group number, and that group number 
appears in the department’s coverage path. All phones in an answer group ring 
(alert) simultaneously. Any member of the group can answer the call.
Each coverage answer group is identified by a number from 1 through the 
maximum number allowed by your system configuration (refer to DEFINITY ECS 
System Description). The members of the group are identified by their extension 
number. Any phone, including those administered without hardware (X-ported 
(but not attendants) can be assigned to a coverage answer group. Note that 
members whose extensions are X-ported will not be alerted.
Field descriptions for page 1
Screen 61. Coverage Answer Group 
Group Number
A display-only field when the screen is accessed using an administration 
command such as 
add or change.
change coverage answer-group 3 Page 1 of 1
COVERAGE ANSWER GROUP
Group Number: 3___
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name  Ext  Name
1: ____ ___________________________ 5: ____ ___________________________
2: ____ ___________________________ 6: ____ ___________________________
3: ____ ___________________________ 7: ____ ___________________________
4: ____ ___________________________ 8: ____ ___________________________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
551 Coverage Path 
17
Group Name
Enter the group name you want to use to identify this group.
Tip:
Enter the extension numbers that are group members. This allows a list 
coverage answer group command to be used to list the phones that will be 
alerted. The list command can be used in conjunction with the list station, 
list coverage path, and list hunt group commands to determine stations 
involved in call coverage. This makes it possible to follow call coverage for 
any extension, allowing the administrator to easily track call coverage 
paths.
Ext
Enter the extension number (may not be a Vector Directory Number extension) for 
each member of this coverage answer group. 
Name
This display-only field indicates the name assigned when the member’s phone is 
administered.
Coverage Path
This screen implements Call Coverage Paths. The screen provides the means to 
specify the call coverage criteria, the points in the coverage path used to redirect 
calls, and the number of times a principal’s phone rings before the call redirects to 
coverage.
Valid entries Usage
Up to 27 characters  For example, typing pool, room 12, secy, and so on.
Valid entries Usage
An assigned extension for a station. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
552 Coverage Path 
17
Field descriptions for page 1
Screen 62. Coverage Path screen
Coverage Path Number
A display-only field indicating the coverage path being administered.
Hunt After Coverage
Next Path Number
Enter the next coverage path in a coverage path chain. Refer to ‘‘
Call Coverage’’ 
on page 1200 for more information. If the coverage criteria of the current 
coverage path is not satisfied, the system steps down this chain until it finds a 
Valid entries Usage
y
Coverage treatment continues by searching for an available 
station in a hunt chain that begins with the hunt-to-station 
assigned on the station screen of the last coverage point.
n  Coverage treatment is terminated; the call is left at the last 
available location (principal or coverage point).
  
change coverage path 2 Page  1 of  1
COVERAGE PATH
Coverage Path Number: 2
Hunt After Coverage: n
Next Path Number: ___  Linkage: ___  ___
COVERAGE CRITERIA
Station/Group Status  Inside Call  Outside Call
Active? n  n
Busy? y  y
Don’t Answer?  y  y Number of Rings:2
All? n  n
DND/SAC/Goto Cover?  y  y
COVERAGE POINTS
   Terminate to Coverage Pts. with Bridged Appearance? n
Point1: ____ Point2: ____ Point3: ____
Point4: ____ Point5: ____ Point6: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
553 Coverage Path 
17
coverage path with redirection criteria that matches the call status. If the chain is 
exhausted before the system finds a match, the call does not redirect to coverage. 
No path number here indicates that this path is the only path for the principal.
Linkage
Display-only fields that show the (up to) two additional coverage paths in the 
coverage path chain. (See above.)
COVERAGE CRITERIA
COVERAGE CRITERIA are the conditions that, when met, cause the call to 
redirect to coverage. Assign one of the following:
Number of Rings
Enter the number of rings.
Valid entries Usage
1
 to 999
Valid entries Usage
Active
Calls redirect if at least one call appearance is busy.
BusyCalls redirect if all call appearances that accept incoming calls 
are busy.
Don’t AnswerCalls redirect when the specified number of rings has been 
exceeded.
AllCalls redirect immediately to coverage and overrides any 
other criteria with a 
y in this column.
DND/SAC/Goto 
CoverMust be assigned before a user can activate Do Not Disturb 
(Hospitality Services), Send All Calls (SAC), or Go to Cover 
features. Allows a calling user, when calling to another 
internal extension, to redirect a call immediately to coverage 
by pressing a 
GO TO COVER button. Allows a principal 
temporarily to direct all incoming calls to coverage, 
regardless of the other assigned coverage criteria by pressing 
the 
SEND ALL CALLS (or DO NOT DISTURB) button. Send All Calls 
also allows covering users to temporarily remove their phones 
from the coverage path.
Valid entries Usage
1
 through 99This is the number of rings a user’s phone rings before the 
system redirects the call to the first point in the coverage path. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
554 Coverage Path 
17
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged 
Appearances
Point1, Point2, Point3, Point4, Point5, Point6
The alternate destinations that comprise a coverage path. Coverage points must be 
assigned sequentially beginning with Point 1 (do not leave gaps). Each path can 
have up to six coverage points.
Valid entries Usage
y
  Allows a call to alert as both a bridged call and a redirected 
call. 
nThe call skips the coverage point if it has already alerted as a 
bridged call.
Valid entries Usage
extension Redirects the call to an internal extension or announcement
attdRedirects the call to the attendant or attendant group. If the 
system has Centralized Attendant Service (CAS), the call 
goes to the CAS attendant.
h1 to h255Redirects the call to the corresponding hunt-group. For 
example, enter “
h32” if you want a coverage point routed to 
hunt group 32. (Refer to ‘‘
Hunt Group’’ on page 696 for more 
information.)
c1 to c750Redirects the call to the corresponding coverage answer 
group. For example, enter “
c20” if you want a coverage point 
routed to call coverage answer group 20. (Refer to ‘‘
Coverage 
Answer Group’’ on page 550 for more information.)
r1 to r999Redirects the call to the corresponding remote coverage point 
number. For example, enter “
r27” if you want a coverage 
point routed to remote coverage point 27. (Refer to ‘‘
Remote 
Call Coverage Table’’ on page 863 for more information.)
v + extension Redirects the call to the corresponding VDN extension. For 
example, enter “
v12345” if you want the last administered 
coverage point to be the VDN associated with extension 
12345. Note that a Vector Directory Number may be used 
only as the last administered point in a coverage path. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
555 Crisis Alert System Parameters 
17
If calls redirect to an AUDIX in a DCS network, administer a unique Hunt Group 
screen. Assign the AUDIX extension in the Group Extension field. If the AUDIX 
is connected to the local node, set the Message Center field to 
audix; if the 
AUDIX is connected to another node, set the Message Center field to 
rem-audix.
If calls redirect to Message Center (a special Uniform Call Distribution hunt 
group), AUDIX, or to the attendant, do not list any subsequent coverage points. 
These calls will normally queue and never redirect to another coverage point. 
Calls to any hunt group will queue if possible. Calls redirect from a hunt group 
only if all hunt group members are busy and either the queue is full or there is no 
queue.
If the Coverage of Calls Redirected Off-Net feature is not enabled, a remote 
coverage point will function as the last point in the coverage path, because the 
system will no longer have control of the call once it has redirected off-net. 
However, if the Coverage of Calls Redirected Off-Net feature is enabled, a call 
redirected off-net can be monitored by the system and brought back for further 
call coverage processing.
Crisis Alert System Parameters
This screen allows you to define the system parameters associated with sending 
crisis alert messages.
Field descriptions
Screen 63. Crisis Alert System Parameters screen
change system-parameters crisis-alert  
                          CRISIS ALERT SYSTEM PARAMETERS
ALERT STATION
Every User Responds? n
ALERT PAGER
Alert Pager? y
Originating Extension: 7768
Crisis Alert Code: 911
Retries: 5
Retry Interval (sec): 30
Main Number: 303-555-0800
Pager Number  Pin Number
1: 3035559001   1: 7614567890
2: 123456789012345  2: ppp1234567890pp
3: 123456789012345  3: ppp1234567890pp
DTMF Duration - Tone (msec): 100  Pause (msec): 100 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
556 Crisis Alert System Parameters 
17
Field description
Every User Responds
Controls who needs to respond to a crisis alert.
Alert Pager
Originating Extension
Used as the extension originating the call to send a crisis alert message to a pager. 
Displays when the Alert Pager field is 
y. This field requires an entry before 
submitting the screen.
Crisis Alert Code
Displays when the Alert Pager field is 
y. This field requires an entry before 
submitting the screen.
Valid entries Usage
y
If set to y,  all users who have a crisis alert button are notified 
and must clear the alert for every emergency alert. Assign crisis 
alert buttons only to attendant consoles and stations that must 
be notified of an emergency call.
n  If set to n, all users are notified, but only one user needs to 
acknowledge an alert. This user may be the attendant or any 
other digital telephone with a crisis alert button. When the alert 
is acknowledged by one user, the alert is cleared at all stations 
except the one that acknowledged the alert. 
Valid entries Usage
y/n
Enter y to use Crisis Alert to a Digital Pager.
Valid entries Usage
1 - 5 digits Requires a valid unassigned extension according to the dial 
plan.
Valid entries Usage
1 - 3 digits The numbers in this field are the first 3 digits in the crisis alert 
pager message. Lucent recommends you enter the numbers 
used to call the local emergency service or any digits used for 
an emergency situation (for example, 911).