Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
667 Feature-Related System Parameters 
17
Misoperation Alerting
Misoperation Alerting should not be enabled if Call Prompting is optioned.
Repetitive Call Waiting Tone
Allow Conference via Flash
Repetitive Call Waiting Interval (sec)
Vector Disconnect Timer (min)
Enter the number of minutes, or blank that a trunk should remain connected to a 
vector.
Valid entries Usage
y
Enter y for misoperation recall alerting on multi-appearance 
stations, analog stations, and attendant consoles.
n Enter n for standard misoperation handling without recall 
alerting.
Valid entries Usage
y/n
Enter y to indicate that a repetitive call waiting tone be provided 
to the called party for all types of call waiting access.
Valid entries Usage
y
 Enter y to allow an analog station to use flash to conference 
calls together.
nEnter n to prevent this.
Valid entries Usage
1
 to 99 in 
increments of 1Enter a number to specify the number of seconds between call 
waiting tones. This field appears when the Repetitive Call 
Waiting Tone is 
y.
Valid entries Usage
1
 to 240The number of minutes that you enter determines when the 
trunk will be disconnected if the Disconnect Supervision-In or 
Disconnect Supervision-Out fields on the Trunk screen are 
n. 
blank Enter blank if you do not want DEFINITY ECS to initiate a 
disconnect. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
668 Feature-Related System Parameters 
17
Network Feedback During Tone Detection
Hear Zip Tone Following VOA?
This tone alerts a telephone user that the announcement has completed and a caller 
is now connected. CallMaster set and attendant console users hear double zip tone 
following the announcement. All other telephone users hear single zip tone. 
NOTE:
This field does not effect auto-answer zip tone heard prior to the VOA.
System Updates Time On Station Displays
This does not apply to phones (such as BRI phones) where the user sets the time.
Intercept Treatment on Failed Trunk Transfers
Valid entries Usage
y/n
 Enter y to provide audible feedback to the user while the 
system attempts to detect dial tone.
Valid entries Usage
y
   Enter y to play zip tone following a VDN of Origin 
Announcement (VOA).
nEnter n if you do not want zip tone following a VOA.
Valid entries Usage
y/n
 Enter y to have the system automatically update the time on 
display phones when background maintenance is run (for 
example, when the set is plugged in).
Valid entries Usage
y
Enter y to provide intercept treatment to calls failing trunk 
transfers.
n Enter n to drop these calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
669 Feature-Related System Parameters 
17
Station Tone Forward Disconnect
Tone Forward Disconnect applies to any station other than one administered as a 
data endpoint, an attendant console, a BRI phone, an auto answer, or as an 
Outgoing Call Management (OCM) agent.
Level of Tone Detection
For the most part, this option is no longer required in today’s switching 
environment. It may be useful if your users are having difficulty placing outgoing 
calls due to inaccurate detection of network dial tone. 
Charge Display Update Frequency (seconds)
This applies only if you use Advice of Charge or Periodic Pulse Metering with 
display functions. 
Valid entries Usage
busy
intercept
silence
When a station is the last party remaining off-hook on a call, 
that station receives the indicated tone or silence until that 
station is placed on-hook, or until the tone has played for 45 
seconds and is followed by silence. 
Valid entries Usage
broadband
This is the least exact of the levels of tone detection. If the 
switch detects any tone at all, it interprets this as dial tone. 
mediumThe switch interprets any tone which has a continuous on 
period of longer than 1 second as dial tone. Otherwise, the 
switch accepts whatever the tone detector circuit pack reports.
precise  The switch accepts whatever the tone detector circuit pack 
reports.
Valid entries Usage
10
–60The amount of time (in seconds) between charge-display 
updates. Frequent display updates may have considerable 
performance impact. If the duration of a call is less than the 
Charge Display Update Frequency, the display will not 
automatically show charge information. To see charge 
information for a call, the user must have a disp-chrg button 
and must press the button before the call drops. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
670 Feature-Related System Parameters 
17
Date Format on 6400/8400 Terminals
The format of the date as displayed on the telephones.
On-hook Dialing on 6400/8400 Terminals
For 6400/8400 telephone users with speakerphones.
The next four fields control station-to-switch recall signal timing. If a flashhook 
interval (recall window) is required, the upper and lower bounds of the interval 
can be administered. An on-hook that lasts for a period of time greater than or 
equal to the lower bound and less than or equal to the upper bound will be treated 
as a recall flash. If an interval is not required, the Disconnect Timing value must 
be administered. An on-hook that lasts for a period of time less than this value will 
be ignored; greater than or equal to this value will be regarded as a disconnect. 
Regardless, an on-hook lasting 50 to 150 ms coming from a 2500-type set will 
always be treated as a digit pulse unless Ignore Rotary Digits is 
y for that station.
Flashhook Interval
Valid entries Usage
mm/dd/yy 
month/day/year
dd/mm/yyday/month/year
yy/mm/ddyear/month/day
Valid entries Usage
y/n
 Enter y allows users to dial without lifting the handset. If you 
enable this, users hear dial tone when they press the Speaker 
button, even if the handset is on-hook.
Valid entries Usage
y 
Enter y to indicate that a flashhook interval (recall window) is 
required. If a 
y is entered, Upper Bound and Lower Bound 
appear
nIf n is entered, Disconnect Timing appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
671 Feature-Related System Parameters 
17
Upper Bound (msec)
Specifies the upper bound of the flashhook interval. Specifies the upper bound of 
the station-to-switch recall signal timing interval in milliseconds. Appears when 
Flashhook Interval is 
y. 
Lower Bound (msec)
The lower bound of the station-to-switch recall signal timing interval in 
milliseconds. Specifies the lower bound of the flashhook interval. Appears when 
Flashhook Interval is 
y.
Forward Disconnect Timer (msec)
Specify the duration of a momentary disconnect sent by the switch to an analog 
station user when that user is the last party still off-hook on a call.
The next three fields control the Italian DCS Protocol feature.
Italian Protocol Enabled
Apply Intercept Locally
This field appears only if Italian Protocol Enabled is 
y.
Valid entries Usage
80
 to 1250 (in 
increments of 10). A flash of 50 msec to 130 msec is always acceptable from 
a 2500-type set regardless of the setting of the Upper and 
Lower bounds and will be treated as the digit one.
Valid entries Usage
80
 to 1250 (in 
increments of 10). 
Valid entries Usage
25
 to 1500 (in increments of 25). 
Valid entries Usage
y/n
 Enter y to enable the Italian DCS feature on a systemwide 
basis.
Valid entries Usage
y/n
 Enter y to indicate that DID/CO intercept treatment will be 
applied locally instead of on the originating switch. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
672 Feature-Related System Parameters 
17
Enforce PNT-to-PNT Restrictions
This field appears only if Italian Protocol Enabled is 
y.
Field descriptions for page 8
Screen 92. Feature-Related System Parameters screen
Call Center System Parameters:
Expert Agent Selection (EAS) Enabled
To enable this field, either no ACD or vectoring hunt groups may exist or, existing 
ACD or vectoring hunt groups must be skilled. Only appears if Expert Agent 
Selection (EAS) on the System-Parameters Customer-Options screen is 
y. 
Valid entries Usage
y/n
 Enter y to indicate that restrictions and denial of PNT-to-PNT 
connections will be enforced when the EDCS message is 
unavailable. A 
y in this field means restrictions will be 
enforced. 
Valid entries Usage
y/n
Enter y to enable Expert Agent Selection.
change system-parameters features  Page 8 of 10
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length: 
Direct Agent Announcement Extension: _____ Delay: ___
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70_
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone?
ASAI
Call Classification After Answer Supervision? n Send UCID to ASAI? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
673 Feature-Related System Parameters 
17
Minimum Agent-LoginID Password Length
Enter the minimum number of digits that must be administered as an EAS Agent’s 
LoginID password. Only appears if Expert Agent Selection (EAS) on the 
System-Parameters Customer-Options screen is 
y.
Direct Agent Announcement Extension
Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI on the System-Parameters 
Customer-Options screen is 
y.
Message Waiting Lamp Indicates Status For
Only appears if Expert Agent Selection (EAS) on the System-Parameters 
Customer-Options screen is 
y. 
Converse First Data Delay/Second Data Delay
The First Data Delay prevents data from being outpulsed (as a result of a converse 
vector step) from the system to CONVERSANT before CONVERSANT is ready. 
The delay commences when the CONVERSANT port answers the call. The 
Second Data Delay is used when two groups of digits are being outpulsed (as a 
result of a converse vector step) from the system to CONVERSANT. The Second 
Data Delay prevents the second set from being outpulsed before CONVERSANT 
Valid entries Usage
0
–9Entering a 0 or blank indicates no password is required.
Valid entries Usage
Valid extension  Enter the extension of the direct agent announcement. 
Valid entries Usage
0
–99 Enter the number of seconds the caller will hear ringback 
before the Direct Agent Announcement is heard by the calling 
party.
Valid entries Usage
station 
  Since you only have one message waiting lamp on a phone, 
you need to indicate if the message is for at the phone 
extension or the loginID.
loginIDExpert Agent Selection (EAS) must be enabled to use this 
option. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
674 Feature-Related System Parameters 
17
is ready. The delay commences when the first group of digits has been outpulsed. 
Only appears if Vectoring (Basic) on the System-Parameters Customer-Options 
screen is 
y.
Converse Signaling Tone/Pause
Only appears if Vectoring (Basic) and DTMF on the System-Parameters 
Customer-Options screen are 
y. In the Signaling Tone field, enter the length in 
milliseconds of the digit tone for digits being passed to the CONVERSANT. In 
the Pause field, enter the length in milliseconds of the delay between digits being 
passed. The optimum timers for the CONVERSANT are a 100 msec tone and 70 
msec pause.
Prompting Timeout (secs)
Enter the number of seconds before the Collect Digits command times out for 
callers using rotary dialing. Only appears if Vectoring (Prompting) on the 
System-Parameters Customer-Options screen is 
y.
Valid entries Usage
0
 to 9Number of seconds for the delay.
Valid entries Usage
40
 to 2550 (in 
increments of 
10). Values entered in the Tone/Pause fields are rounded up or 
down depending upon the type of circuit pack used to outpulse 
the digits.
nTN742B or later suffix analog board — Tone and pause 
round up or down to the nearest 25 msecs. For example a 
130 msec tone rounds down to 125 msecs, a 70 msec 
pause rounds up to 75 msec for a total of 200 msecs per 
tone.
nTN464F, TN767E or later suffix DS1 boards — Tone and 
pause round up to the nearest 20 msecs. For example a 130 
msec tone rounds up to 140 msecs, a 70 msec pause 
rounds up to 80 msecs for a total of 220 msecs per tone.
If a circuit pack has been used for end-to-end signalling to the 
CONVERSANT, and has then been used to send digits to a 
different destination, the CONVERSANT timers may stay in 
effect. To reset your timers to the system default, pull and 
reseat the circuit pack.
100 
Valid entries Usage
4
 to 10  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
675 Feature-Related System Parameters 
17
Interflow-qpos EWT Threshold
Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered 
before this threshold will not be interflowed (therefore saving CPU resources).
Service Observing Warning Tone
Service Observing (Basic) on the System-Parameters Customer-Options screen 
must be 
y before this field may be administered.
!CAUTION:
The use of Service Observing features may be subject to federal, state, or 
local laws, rules or regulations or require the consent of one or both of the 
parties to the conversation. Customers should familiarize themselves and 
comply with all applicable laws, rules, and regulations before using these 
features.
Call Classification After Answer Supervision?
For use with ASAI Outbound Call Management (OCM).
Send UCID to ASAI
Valid entries Usage
0
–9Number of seconds for this threshold
Valid entries Usage
y/n
 Enter y to assign a warning tone to be given to telephone users 
and calling parties whenever their calls are being monitored 
using the Service Observing feature.
Valid entries Usage
y/n
Enter y to force the switch to rely on the network to provide 
answer/busy/drop classification to the switch. After the call has 
been answered, a call classifier can be added to perform 
answering machine, modem and voice answering detection.
Valid entries Usage
y/n
Enter y to enable transmission of Universal Call ID (UCID) 
information to ASAI. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
676 Feature-Related System Parameters 
17
Field descriptions for page 9
Screen 93. Feature-Related System Parameters screen
Agent and Call Selection Parameters:
MIA Across Splits or Skills?
ACW Agents Considered Idle
Call Selection Measurement
This field determines how DEFINITY ECS selects a call for an agent when the 
agent becomes available and there are calls in queue.
Valid entries Usage
y/n
 Enter y to remove an agent from the MIA queue for all the 
splits/skills/hunt groups that he or she is available in when the 
agent answers a call from any of his or her splits/skills/hunt 
groups.
Valid entries Usage
y/n
 Enter y to have agents who are in After Call Work included in 
the Most-Idle Agent queue. This means that ACW is counted 
as idle time. Enter 
n to exclude ACW agents from the queue.
change system-parameters features  Page 9 of 10
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
  ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? y
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
Adjunct CMS Release: 
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds): 
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
             Remove Inactive BCMS/VuStats Agents? n