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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

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    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1497 Station Hunting 
    20
    nNight Service
    The system denies Station Hunting when a night service call is made to a 
    busy night-console extension.
    nOutgoing Trunk Queueing
    The system does not attempt Station Hunting for an OTQ callback-return 
    call.
    nPersonal Central Office Line
    The system does not attempt Station Hunting for a PCOL call.
    nPersonal Station Access
    The system considers a station with PSA dissociated as busy and bypasses 
    it in the station-hunting chain.
    nPriority Call
    The system denies Station Hunting for priority calls.
    nRestriction
    The system applies proper intercept treatment to a restricted, called 
    extension. However, the system does not check restrictions on hunt-to 
    stations. 
    nSend All Calls
    Send All Calls coverage takes precedence over Station Hunting.
    nTenant Partitioning
    The system applies normal tenant restrictions to a call to the called 
    extension. However, the system does not check tenant restrictions on 
    hunt-to stations.
    nTerminal Translation Initialization
    The system considers a station with TTI separation as busy and bypasses it 
    in the station-hunting chain.
    nTerminating Extension Group
    You cannot assign a TEG as a hunt-to station.
    nUniform Dial Plan
    You cannot assign a remote UDP extension as a hunt-to station.
    nX-ported extension
    You can assign a hunt-to station to a station administered with X in the port 
    field. It is treated as unavailable and skipped. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1498 Station Security Codes 
    20
    Related topics
    Refer to ‘‘
    Station’’ on page 882 for information to administer a Hunt-to-Station 
    button.
    Refer to ‘‘
    Coverage Path’’ on page 551 for information about station hunting after 
    coverage.
    Station Security Codes
    Station Security Codes (SSC) provide security to you by preventing other users 
    from accessing functions associated with your station. Each station user can 
    change their own SSC if they know the station’s current settings.
    You must create a system-wide SSC change feature access code (FAC) before 
    users can change their SSC. You must also provide users with their individual 
    SSC. A user cannot change a blank SSC.
    Interactions
    Users need a station security code to use the following system capabilities:
    nDemand printing
    nExtended User Administration of Redirected Calls
    nLeave Word Calling
    nPersonal Station Access
    nVoice Message Retrieval
    Related topics
    Refer to ‘‘
    Assigning an extender password’’ on page 294 for information about 
    creating a station security code.
    Refer to ‘‘
    Training users’’ on page 301 for information about changing your 
    station security code.
    Refer to ‘‘
    Station’’ on page 882 for information about and field descriptions on 
    the Station screen. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1499 Telephone Displays 
    20
    Refer to ‘‘Security-Related System Parameters’’ on page 875 for information 
    about and field descriptions on the Security-Related System Parameters screen.
    Refer to ‘‘
    Feature Access Code’’ on page 619 for information about and field 
    descriptions on the Feature Access Code screen.
    Telephone Displays
    Telephone displays provide multi-appearance phone users with current call and 
    message information. The information that appears depends on the type of display 
    the user selects with the buttons on the phone.
    Retrieving stored information, such as messages and directory information, is 
    easy and convenient. Users can select English, French, Italian, Spanish, or a 
    user-defined language for their display.
    With Enhanced Telephone Display
    , you can choose the types of characters that 
    appear on user’s phone displays. You can administer the switch to display 
    standard Roman characters, or Cyrillic, Katakana, or Ukrainian characters. The 
    character set displayed is determined by the phones your company uses.
    Button display modes
    You can assign several display modes to phone buttons. Users access these modes 
    by pressing the assigned button on the phone. All the buttons are administrable. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1500 Telephone Displays 
    20
    Button Mode Displays
    Normal  Call-related information for the active call appearance, including 
    the call appearance, calling- or called-party name and number, 
    depending on the type of call.
    Elapsed Time can be invoked anytime the display is in normal 
    mode. It displays elapsed time in hours, minutes, and seconds. 
    Timing starts and stops when the button is pressed.
    Inspect  Call-related information for an incoming call when the user is 
    active on a different call appearance. You must reset the mode 
    manually for each call.
    Stored Number  One of the following numbers:
    nthe last number that the user dialed (Last Number Dialed)
    nthe number stored in an Abbreviated Dialing button 
    administered to the phone
    na number stored in an Abbreviated Dialing list
    na number assigned to a button that was administered by Facility 
    Busy Indication
    Date and Time  Current date and time of day 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1501 Telephone Displays 
    20
    Integrated 
    DirectoryTurns off the touch-tone signals and allows the user to use the 
    touch-tone buttons to enter the name of a system user. After a name 
    is entered, the display shows the name and extension. 
    Integrated Directory can use 1 additional button:
    nCall-Disp - automatically returns the call requested by the 
    currently-displayed message or the currently-displayed name 
    and extension.
    Message 
    RetrievalRetrieves messages for phone users. If no messages are stored, 
    display shows 
    NO MESSAGES. Messages can be retrieved even if the 
    retriever is active on a call.
    Message Retrieval can use 3 additional related buttons:
    nNext Message - retrieves the next message or displays END OF 
    FILE, PUSH Next TO REPEAT
     when in Retrieval mode.
    nDelete - deletes the currently displayed message.
    nCall-Disp - automatically returns the call requested by the 
    currently-displayed message or the currently-displayed name 
    and extension.
    Coverage 
    Message 
    Retrieval ModeRetrieves messages for phone users who do not have a display 
    module assigned to their phone. You must administer retrieval 
    permission for a user to be able to retrieve another user’s messages. 
    The retriever does not need to lift the handset to retrieve messages. 
    Messages can be retrieved even if the retriever is active on a call.
    Coverage Message Retrieval can use 3 additional related buttons:
    nNext Message - retrieves the next message or displays END OF 
    FILE, PUSH Next TO REPEAT
     when in Retrieval mode.
    nDelete - deletes the currently displayed message.
    nCall-Disp - automatically returns the call requested by the 
    currently-displayed message or the currently-displayed name 
    and extension.
    Button Mode Displays 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1502 Telephone Displays 
    20
    Information on the display
    DEFINITY ECS provides the following call-related information:
    nCall Appearance Identification
    The call appearance buttons are designated on the display by a lowercase 
    letter. The display shows a= for a call incoming on the first button, b= for a 
    call incoming on the second button, and so on.
    The system may omit the call-appearance information so that the Call Log 
    find capability in the PC/PBX Connection software works properly.
    nCalling Party Identification
    When a call is from inside the system, the display shows the caller’s name 
    or a unique identification administered for the phone being used, along 
    with the calling party’s extension. When the call is from outside the system, 
    the display shows the trunk group name (such as CHICAGO) and the trunk 
    access code assigned to the trunk group used for the call. If a user is active 
    on a call and receives a subsequent call, the display automatically shows 
    the identification of the subsequent caller for a few seconds, then 
    automatically restores the display associated with the active call 
    appearance.
    For example:
    Outgoing trunk call
    8 is the trunk access code and 784-3541 is the number dialed
    then
    or
    NOTE:
    Due to space limitations, some name displays are shortened to 15 
    characters. These include displays for transferred or covered calls, 
    non-DCS ISDN-PRI call displays, vector directory number (VDN) 
    service observing displays, and Leave Word Calling messages or the 
    queue status of an agent. 
    b=87843541
    b=OUTSIDE CALL                  8
    b=WATS               101 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1503 Telephone Displays 
    20
    nCalled Party Identification
    On calls to a system user, the digits appear on the display as they are dialed. 
    After dialing is complete, the called party’s name and extension appears. If 
    no name is accessed, the dialed digits remain on the display.
    On outgoing calls, the digits appear on the display as they are dialed. After 
    dialing is complete, the display shows the name and trunk access code 
    assigned to the trunk group being called. Optionally on a trunk-group basis, 
    the display can show only the dialed digits, not the trunk group name and 
    trunk access code.
    For example:
    dialed digits
    then
    or, if no name is available
    nCall Purpose
    This identifies the reason for an incoming call or a redirected call. (A 
    normal incoming call is not identified by a call purpose.) The following 
    identifiers sometimes appear on the display:
    Display Meaning
    b — (Busy) The called user is active on a call, and has a 
    temporary bridged appearance of the call.
    c — (Cover All) The called user has Cover All assigned.
    callback  The call is an Automatic Callback call from the 
    system.
     d — (Coverage on 
    Don’t Answer)The call was redirected because the called phone was 
    not answered. Also indicates that the called user has 
    a temporary bridged appearance of the call.
    f — (Call Forwarding)  Another user has forwarded calls to this phone.
    h — (Station hunt) The called user is active on a call and station hunt 
    was used to route the call.
     a=3602
    a=TOM BROWN              3062
    a=EXT 3602               3062 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
    April 2000
    Features and technical reference 
    1504 Telephone Displays 
    20
    Message retrieval
    Certain phones and the attendant groups can be designated for system-wide 
    message retrieval. Users of these phones or consoles can retrieve Leave Word 
    Calling (LWC) and Call Coverage messages for other phone users, including 
    Direct Department Calling (DDC) groups, Uniform Call Distribution (UCD) 
    groups, and Terminating Extension Groups (TEG). You can assign system-wide 
    retrieving phones or consoles on the Feature-Related System Parameters form.
    Messages for a phone user can be retrieved at selected phones or any attendant 
    console if the retriever is in the user’s Call Coverage path and if permission to 
    retrieve messages is assigned for the user’s phone.
    Enhanced Telephone Display
    With Enhanced Telephone Display, you can choose the types of characters that 
    appear on your phone displays. You can choose standard Roman characters, or 
    Cyrillic, Katakana, or Ukrainian characters. Your Lucent Technologies  
    representative sets the character type on the System Parameters Country-Options 
    screen.  The character set displayed is also determined by the phones your 
    company uses.
    You can choose one of the following character sets for messages on your display 
    phones: 
    nCyrillic contains the characters required to display the Russian language. 
    All Russian characters appear in capital letters.
    nKatakana contains the characters to display the Japanese language as well 
    as some European characters and other symbols. All Japanese characters 
    appear in capital letters.  ICOM The call is an Intercom call.
    p — (Pickup)   The user answered a Call Pickup group member’s 
    call.
    park The user parked a call.
    priority The call has priority status.
    s — (Send All Calls)  The called user is temporarily sending all calls to 
    coverage and the call has been redirected to this 
    phone.
    Display Meaning 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
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    Features and technical reference 
    1505 Telephone Displays 
    20
    nRoman contains two character sets:
    — US English contains the Roman alphabet, numerals, and special 
    characters found on the standard US English keyboard. US English 
    characters appear in capital and lowercase letters.
    — European contains characters for many European languages. All 
    European characters appear in capital letters.
    nUkrainian contains the characters required to display the Ukrainian 
    language. All Ukrainian characters appear in capital letters.
    The type of phones your company uses must support the characters you want to 
    display. Each character set requires specific firmware in the phone. Make sure you 
    use phones with the same firmware type across your entire system, or the displays 
    do not appear as expected. Your Lucent Technologies representative can make 
    sure that you have the correct phone types for the characters you want to display.
    Interactions
    nDCS
    Trunk group and attendant information associated with a DCS call can be 
    translated. If the displays are not associated with a DCS call, the name that 
    appears is the name administered on the form used to administer the trunk 
    group.
    nSingle-Digit Dialing and Mixed-Station Numbering
    If prefixed extensions are used in the system’s dial plan, the prefix is not 
    displayed when the extension is displayed. The Return Call button can be 
    used to dial prefixed extensions, because the system dials the prefix, even 
    though it is not displayed.
    Interactions (Enhanced)
    nAdjunct Switch Applications Interface (ASAI) and related adjuncts
    Information sent from the switch to any adjunct is the literal value of the 
    field, not the enhanced characters. The display appears as a string of 
    random characters — for example, as “2
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1
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    Features and technical reference 
    1506 Telephone Displays 
    20
    nDCS 
    All switches in a DCS network must have must have the same software 
    load installed on each server, must have the enhanced characters enabled, 
    and must have phones with the same firmware type.
    nECMA and QSIG Networking
    Information must be sent between DEFINITY ECS systems.
    nLeave Word Calling - Adjunct
    Not supported.
    nMessage Retrieval - Print Messages (Demand Print)
    Not supported.
    nMonitor 1 and OneVision
    Monitor 1 and OneVision receive ASCII characters.
    nOSSI
    OSSI displays the literal value of the display field, not the enhanced 
    characters.
    nPassageway Direct Connect
    Not supported.
    nVUStats
    Use phones that support enhanced characters or screens may clear and 
    displays will be incorrect.
    Feature information displays
    Phone displays provide information about the activity on individual phones and 
    consoles, including confirmation that a certain feature is being used. The language 
    used for messages is administered on the station screen for each phone. 
    						
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