Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
377 Setting up voice paging over loudspeakers 
14
7. Repeat steps 4 through 6 for zones 2 to 5.
8. In the ALL row, type 
310 in the Voice Paging — TAC field and 1 in the 
Voice Paging — COR field. 
By completing this row, you allow users to page all zones at once. You do 
not have to assign a port to this row.
9. Press 
ENTER to save your changes.
You can integrate loudspeaker voice paging and call parking. This is called 
“deluxe paging.” You enable deluxe paging by entering y in the Deluxe Paging 
and Call Park Timeout to Originator field on the Feature-Related System 
Parameters screen. To allow paged users the full benefit of deluxe paging, you 
should also enter a code in the Answer Back Access Code field on the Feature 
Access Code screen if you haven’t already: paged users will dial this code + an 
extension to retrieve calls parked by deluxe paging.
Fixing problems
More information
Users page by dialing the trunk access code assigned to a zone and speaking into 
their handset. For your users’ convenience, you may also want to consider the 
following options:
nAdd the paging trunk access codes to an abbreviated dialing list and allow 
users to page using the list.
nAssign individual trunk access codes to Autodial buttons.
nAssign individual trunk access codes to Busy buttons. The status lamp tells 
the user whether or not the trunk is busy.
nFor attendants, you can provide one-button paging access by assigning 
trunk access codes for paging zones to the Direct Trunk Group Select 
buttons on the attendant console.
Problem Possible causes Solutions
Users report that they can’t 
page.The attendant has taken 
control of the trunk group.Deactivate attendant 
control.
Calls to an extension are 
heard over the 
loudspeakers.The extension may have 
been forwarded to a trunk 
access code used for 
paging.Deactivate call forwarding 
or change the extension 
calls are forwarded to. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
378 Setting up chime paging over loudspeakers 
14
With an appropriate class of restriction, remote callers can also make loudspeaker 
pages.
When deluxe paging is enabled, if a user with an active call dials the trunk access 
code for a paging zone the active call is automatically parked.
nUsers dial the trunk access code + “#” to page and park an active call on 
their own extensions.
nUsers with console permission can park a call on any extension by dialing 
the trunk access code + the extension.
nAttendants or users with console permissions may park calls to common 
shared extensions.
nParked calls can be retrieved from any phone. Paged users simply dial the 
answer back feature access code + the extension where the call is parked.
Related topics
Refer to ‘‘
Paging over speakerphones’’ on page 381 for another way to let users 
page.
Refer to ‘‘
Loudspeaker paging’’ on page 1416 for detailed information on voice 
paging over loudspeakers.
Setting up chime paging over 
loudspeakers
Use this procedure to allow users to make chime pages over an external 
loudspeaker system connected to your switch. Users page by dialing a trunk 
access code and the extension of the person they want to page. The system plays a 
unique series of chimes assigned to that extension. This feature is also known as 
Code Calling Access.
Before you start
Your switch must have one or more auxiliary trunk circuit packs with enough 
available ports to support the number of paging zones you define. Each paging 
zone requires 1 port. Refer to the DEFINITY ECS System Description for 
information on specific circuit packs. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
379 Setting up chime paging over loudspeakers 
14
Instructions
To set up chime paging, you fill out the necessary fields on the Loudspeaker 
Paging screen and then assign chime codes to individual extensions on the Code 
Calling IDs screen.
As an example, let’s set up chime paging for a clothing store with 3 zones. We’ll 
allow users to page all zones at once, and we’ll assign a class of restriction of 1 to 
all zones.
1. Type 
change paging loudspeaker and press RETURN.
The Loudspeaker Paging
 screen appears.
2. In the Code Calling Playing Cycles field, type 
2.
This field sets the number of times a chime code plays when someone 
places a page.
3. In the Port field for Zone 1, type 
01A0301.
Use this field to assign a port on an auxiliary trunk circuit pack to this zone.
4. In the Code Calling — TAC field type 
80.
Use this field to assign the trunk access code users dial to page this zone. 
You cannot assign the same trunk access code to more than one zone.
5. In the Code Calling — COR field type 
1.
Use this field to assign a class of restriction to this zone. You can assign 
different classes of restriction to different zones.
                             LOUDSPEAKER PAGING
                                   CDR? y
            Voice Paging Timeout (sec):
           Code Calling Playing Cycles: 2
PAGING PORT ASSIGNMENTS
                 Voice Paging     Code Calling
 Zone  Port      TAC  COR  TN     TAC  COR  TN     Location:
   1: 01A0301 1 80 1 1 Men’s Department
   2: 01A0302 1 81 1 1 Women’s Department
   3: 01A0303 1 82 1 1 Children’s
   4:                      1                1 
   5:                      1                1 
   6:                      1                1 
   7:                      1                1 
   8:                      1                1 
   9:                      1                1 
 ALL: 1 89 1 1 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
380 Setting up chime paging over loudspeakers 
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6. On the Zone 1 row, type Men’s Department in the Location field.
Give each zone a descriptive name so you can easily remember the 
corresponding physical location.
7. Repeat steps 4 through 6 for zones 2 and 3.
8. In the ALL row, type 
89 in the Code Calling — TAC field and 1 in the 
Code Calling — COR field. 
By completing this row, you allow users to page all zones at once. You do 
not have to assign a port to this row.
9. Press 
ENTER to save your changes.
To assign chime codes to individual extensions:
1. Type 
change paging code-calling-ids and press RETURN.
The Code Calling IDs
 screen appears. 
2. Type the first extension, 
2130, in the Ext field for Id 111.
Each code Id defines a unique series of chimes.
3. Assign chime codes to the remaining extensions by typing an extension 
number on the line following each code Id.
You can assign chime codes to as many as 125 extensions.
4. Press 
ENTER to save your changes.
 
                                     CODE CALLING IDs
     ID ASSIGNMENTS
              Id   Ext     Id   Ext     Id   Ext     Id   Ext     Id   Ext
              111: 2130 141: ____    221: ____    251: ____    331: ____
              112: 2131 142: ____    222: ____    252: ____    332: ____
              113: 2149  143: ____    223: ____    253: ____    333: ____
              114: 2150  144: ____    224: ____    254: ____    334: ____
              115: 2152 145: ____    225: ____    255: ____    335: ____
              121: 2153 151: ____    231: ____    311: ____    341: ____
              122: 2160  152: ____    232: ____    312: ____    342: ____
              123: 2167  153: ____    233: ____    313: ____    343: ____
              124: ____    154: ____    234: ____    314: ____    344: ____
              125: ____    155: ____    235: ____    315: ____    345: ____
              131: ____    211: ____    241: ____    321: ____    351: ____
              132: ____    212: ____    242: ____    322: ____    352: ____
              133: ____    213: ____    243: ____    323: ____    353: ____
              134: ____    214: ____    244: ____    324: ____    354: ____
              135: ____    215: ____    245: ____    325: ____    355: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
381 Paging over speakerphones 
14
Fixing problems
More information
Users page by dialing the trunk access code assigned to a zone. For your users’ 
convenience, you may also want to consider the following options:
nAdd the paging trunk access codes to an abbreviated dialing list and allow 
users to page using the list.
NOTE:
Don’t use special characters in abbreviated dialing lists used with 
chime paging.
nAssign individual trunk access codes to Autodial buttons.
nAssign individual trunk access codes to Busy buttons. The status lamp tells 
the user whether or not the trunk is busy.
nFor attendants, you can provide one-button paging access by assigning 
trunk access codes for paging zones to the Direct Trunk Group Select 
buttons on the attendant console.
With an appropriate class of restriction, remote callers can also make loudspeaker 
pages.
Related Topics
Refer to ‘‘
Paging over speakerphones’’ below for another way to let users page.
Refer to ‘‘
Loudspeaker paging’’ on page 1416 for detailed information on chime 
paging over loudspeakers, 
Paging over speakerphones
Use this procedure to allow users to make an announcement over a group of 
digital speakerphones. By dialing a single extension that identifies a group, users 
can page over all the speakerphones in that group. Speakerphone paging is 
one-way communication: group members hear the person placing the page but 
cannot respond directly.
Problem Possible causes Solutions
Users report that they can’t 
page.The attendant has taken 
control of the trunk group.Deactivate attendant 
control. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
382 Paging over speakerphones 
14
Before you start
You must have 6400-, 7400-, or 8400-series speakerphones to use speakerphone 
paging.
Instructions
To set up speakerphone paging, you create a paging group and assign phones to it. 
In the following example, we’ll create paging group 1 and add 4 members.
1. Type 
add group-page 1 and press RETURN. 
The Group Paging Using Speakerphone
 screen appears. 
2. In the Group Extension field, type 
3210.
This field assigns the extension users dial to page the members of this 
group.
3. In the Group Name field, type 
Sales staff.
This name appears on callers’ phone displays when they page the group.
4. In the COR field, type 
5.
Any user who wants to page this group must have permission to call 
COR 5.
5. In the Ext field in row 1, type 
2009.
GROUP PAGING USING SPEAKERPHONE
Group Number: 1 Group Extension: 3210
Group Name: Sales staff COR: 5
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: 2009 B. Smith 17:
2: 2010 R. Munoz 18:
3: 2011 Y. Lu 19:
4: 2012 A. Sullivan 20:
5: 21:
6: 22:
7: 23:
8: 24:
9: 25:
10: 26:
11: 27:
12: 28:
13: 29:
14: 30:
15: 31:
16: 32: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
383 Paging users who are on active calls 
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6. Enter the remaining extensions that are members of this group.
The switch fills in the Name fields with the names from the Station screen 
when you save your changes.
7. Press 
ENTER to save your changes.
Fixing problems
More information
nYou can create up to 32 paging groups on one DEFINITY ECS.
nEach group can have up to 32 extensions in it.
nOne phone can be a member of several paging groups.
Related topics
Refer to ‘‘
Group paging’’ on page 1343 for detailed information on paging over 
speakerphones.
Paging users who are on active calls
Use this procedure to allow one user to interrupt another user’s call and make a 
private announcement. This is called whisper paging. The paging user dials a 
feature access code or presses a feature button, then dials the extension they want 
to call. All 3 users can hear the tone that signals the page, but only the person on 
the paged extension can hear the pager’s voice: other parties on the call cannot 
hear it, and the person making the page cannot hear anyone on the call.
Problem Possible causes Solutions
Users get a busy signal 
when they try to page.All phones in the group are 
busy or off-hook. Wait a few minutes and try 
again.
All phones in the group 
have Send All Calls or Do 
Not Disturb activated.Group members must 
deactivate these features in 
order to hear a page.
Some group members 
report that they don’t hear a 
page.Some phones in the group 
are busy or off-hook. Wait a few minutes and try 
again.
Some phones in the group 
have Send All Calls or Do 
Not Disturb activated.Group members must 
deactivate these features in 
order to hear a page. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
384 Paging users who are on active calls 
14
Before you start
Before you administer whisper paging:
nYour switch must have a circuit pack that supports whisper paging. Refer to 
the DEFINITY ECS System Description for information on specific 
models.
nUsers must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones.
Instructions
You give users the ability to use whisper paging by administering feature buttons 
or feature access codes.
You can give users feature buttons that make, answer, or block whisper pages. 
Using the Station screen, you can administer these buttons in any combination as 
appropriate:
nWhisper Page Activation — allows this user to place a whisper page
nAnswerback — allows this user to answer a whisper page
Pressing the answerback button automatically puts any active call on hold 
and connects the paged user to the paging user.
nWhisper Page Off— allows this user to block whisper pages
If possible, assign this function to a button with a lamp so the user can tell 
when blocking is active. You cannot administer this button to a soft key.
To allow users to make a whisper page by dialing a feature access code, you 
simply need to enter a code in the Whisper Page Activation Access Code field on 
the Feature Access Code screen.
Related topics
Refer to ‘‘
Using phones as intercoms’’ on page 385 for another way to give 
individual users quick, two-way communication.
Refer to ‘‘Whisper paging’’ on page 1582
 for detailed information on whisper 
paging. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
385 Using phones as intercoms 
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Using phones as intercoms
Use this procedure to make communications quicker and easier for users who 
frequently call each other. With the intercom feature, you can allow one user to 
call another user in a predefined group just by pressing a couple of buttons. You 
can even administer a button that always calls a predefined extension when 
pressed.
Instructions
Administering the intercom feature is a 2-step process. First, you create an 
intercom group and assign extensions to it. Then, to allow group members to make 
intercom calls to each other, you administer feature buttons on their phones for 
automatic intercom, dial intercom, or both. This section also provides instructions 
for allowing one user to pick up another user’s intercom calls.
In this example, we’ll create intercom group 1 and add extensions 2010 to 2014.
1. Type 
add intercom-group 1 and press RETURN.
The Intercom Group
 screen appears.
2. Type 
1 in the Length of Dial Code field.
Dial codes can be 1 or 2 digits long. 
3. On row 1, type 
2010 in the Ext field.
 
                                 INTERCOM GROUP
Group Number: 1
                                        Length of Dial Code: 1
GROUP MEMBER ASSIGNMENTS
              Ext   DC   Name
           1: 2010  1 B. Smith
           2: 2011 2 L. Yu
           3: 2012 3 R. Munoz
           4: 2013 4 K. Mancetti
           5: 2014 9 N. Mitchell
           6: 
           7: 
           8: 
           9: 
          10: 
          11: 
          12: 
          13: 
          14: 
          15: 
          16:  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing group communication 
386 Using phones as intercoms 
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4. On row 1, type 1 in the DC field.
This is the code a user will dial to make an intercom call to extension 2010. 
The length of this code must exactly match the entry in the Length of Dial 
Code field.
5. Repeat steps 3 and 4 for the remaining extensions.
Dial codes don’t have to be in any order. The switch fills in the Name field 
with the name from the Station screen when you save your changes.
6. Press 
ENTER to save your changes.
To allow users to make intercom calls, you must administer feature buttons on the 
phones in the intercom group. You can administer buttons for dial intercom, 
automatic intercom, or both on multi-appearance phones. You can’t administer 
either intercom feature on single-line phones, but you can assign single-line 
phones to intercom groups so those users can receive intercom calls.
As an example, let’s set up automatic intercom between extensions 2010 (dial 
code = 1) and 2011 (dial code = 2) in intercom group 1.
To set up automatic intercom between extensions 2010 and 2011:
1. Type 
change station 2010 and press RETURN. 
The Station
 screen appears.
2. Move to the page with the Button Assignments fields.
3. In Button Assignments field 4, type 
auto-icom and press TA B.
The Grp and DC fields appear. 
 
                                       STATION
   SITE DATA
         Room: _______                                    Headset? n
         Jack: _____                                      Speaker? n
        Cable: _____                                     Mounting: d
        Floor: _______                                Cord Length: 0
     Building: _______                                  Set Color: ______
  ABBREVIATED DIALING
       List1: ________           List2: ________           List3: ________
  BUTTON ASSIGNMENTS
    1: call-appr_                          6: __________
    2: call-appr_                          7: __________
    3: call-appr_                          8: __________
    4: auto-icom_ Grp: 1 DC: 2 9: __________
    5: dial-icom_ Grp: 1 10: __________