Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
107 Providing backup for an attendant 
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The Station screen appears.
5. In one of the Button Assignment fields, enter 
atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When 
this button is dark (idle state), there are no calls in the attendant queue. 
When the button shows a steady light (busy state), there are calls in the 
attendant queue. When button shows a flashing light (warning state), the 
number of calls in the attendant queue exceeds the queue warning. The 
backup-telephone user also hears an alerting signal every 10 seconds.
6. Press 
ENTER to save changes.
Now you need to train the user how to interpret the backup alerting and give them 
the Trunk Answer Any Station (TAAS) feature access code so that they can 
answer the attendant calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
108 Providing backup for an attendant 
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							Managing displays 
109 Displaying caller information 
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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
6
Managing displays
Displaying caller information
This chapter provides information on the messages that appear on the read-out 
screen on display phones. 
Your system uses automatic incoming call display to provide information about 
incoming calls to a display phone that is in use, or active on a call. The 
information is displayed for 30 seconds on all phones except for CALLMASTER 
phones, where the display goes blank after 30 seconds. However, the information 
for each new call overrides the existing message.
Call information appears on the display only if the call terminates at the phone. 
For example, if the call is forwarded to another extension, no call information 
appears. 
Refer to ‘‘Telephone Displays’’ on page 1499
 for more information on the buttons 
and languages you can set up for the messages that appear on the display.
Displaying ANI calling party 
information
Calling party information may consist of either a billing number that sometimes is 
referred to as Automatic Number Identification (ANI), or a calling party number. 
Your phone may display the calling party number and name, or the incoming 
trunk group name. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
110 Displaying ICLID Information 
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Instructions
Let’s set up tie trunk group 10 to receive calling party information and display the 
calling party number on the phone of the person called. 
NOTE:
These instructions are for collecting ANI in the U.S. Refer to ‘‘Automatic 
Number Identification’’ on page 1165 for information on ANI 
administration outside the U.S.
1. Type 
change trunk group 10.
The Trunk Group
 screen for trunk group 10 appears.
2. Type 
tone in the Incoming Dial Type field.
3. Press 
NEXT PAGE and type *ANI*DNIS in the Incoming Tone (DTMF) ANI 
field.
4. Press 
ENTER to save your changes.
Displaying ICLID Information
Your switch collects the calling party name and number (Incoming Call Line 
Identification, or ICLID) received from the central office (CO) on analog trunks.
 TRUNK GROUP
 Group Number: 10_ Group Type: tie_____ CDR Reports: r
   Group Name: Node1 to Node3 _______ COR: 10 TN: ___ TAC: *10__
    Direction: two-way Outgoing Display? n Trunk Signaling Type: ____
  Dial Access? n Busy Threshold: 99_         Night Service: _____
 Queue Length: ___                                   Incoming Destination: 2000_
    Comm Type: voice Auth Code? n
Trunk Flash? n
BCC: _ ITC? ____
 TRUNK PARAMETERS
    Trunk Type (in/out): auto/auto-incorrect Incoming Rotary Timeout(sec): 5
     Outgoing Dial Type: _________                  Incoming Dial Type: tone
                                               Disconnect Timing(msec): 500
        Digit Treatment: __________                             Digits: ____
                                                     Sig Bit Inversion: none
Incoming Dial Tone? y
Disconnect Supervision - In? y Out? n
  Answer Supervision Timeout: 0__           Receive Answer Supervision? y 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
111 Displaying ICLID Information 
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Before you start
Be sure Analog Trunk Incoming Call ID field is set to 
y on the System-Parameters 
Customer-Options screen. 
Refer to the DEFINITY ECS System Description for information on the required 
circuit pack.
Instructions
Let’s set up the analog diod trunk group 1 to receive calling party information and 
display the calling party number on the phone of the person called.
1. Type 
change trunk group 1.
The Trunk Group
 screen for trunk group 1 appears. The Group Type field is 
already set to diod.
2. Press 
NEXT PAGE to display the Trunk Features page.
3. Type 
Bellcore in the Receive Analog Incoming Call ID field.
4. Press 
NEXT PAGE to display the Administrable Timers section.
5. Type
 120 in the Incoming Seizure (msec) field.
6. Press 
ENTER to save your changes.
change trunk-group 1 Page 2 of x
                                 TRUNK GROUP
TRUNK FEATURES
ACA Assignment? n  Measured: none
Maintenance Tests? y
Data Restriction? n
Suppress # Outpulsing? n
Receive Analog Incoming Call ID: Bellcore
Incoming Tone (DTMF) ANI: no
change trunk-group 1 Page 3 of x
                                 TRUNK GROUP
ADMINISTRABLE TIMERS       
   Incoming Disconnect(msec): 500
  Incoming Dial Guard(msec): 70
        Incoming Seizure(msec): 120
          Flash Length(msec): 540 Incoming Incomplete Dial Alarm (sec): 255
END TO END SIGNALING
Tone (msec): 350 Pause (msec): 150  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
112 Changing the display language 
6
Changing the display language
This section explains how to change the display language.
Before you start
nMake sure the 64/84xx Display Character Set field on the System 
Parameters Country-Options screen is set to the character type you want to 
displa
y. This field is set by Lucent.
NOTE:
Note: If you change the 64/84xx Display Character Set field to 
Roman after you have administered non-Roman characters, you must 
change the display field values back to Roman characters on each 
administrable language display screen. Refer to ‘‘Feature information 
displays’’ on page 1506 for more information.
nBe sure the type of phone your company uses supports the characters you 
want to display. Each character set requires specific phones. Call your 
Lucent Technologies representative for details.
Instructions
Let’s change the display message language to German for the user at attendant 
console 1, a 40-character display model. Also change the “transfer completed” 
message from English to German.
1. Type 
change attendant 1 and press ENTER.
The Attendant Console
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
113 Changing the display language 
6
2. Type user-defined in the Display Language field.
NOTE:
If “user-defined” is selected for the display language and no 
translations are defined on the Language Translation screens, all 
display messages appear as a string of asterisks.
3. Press 
ENTER to save your changes. 
4. Type 
change display-language transfer and press ENTER.
The Language Translations
 screen for Transfer Completed appears.
5. Type 
abtretung abgeschlossen in the Translation field and press ENTER to 
save your changes.
Tip:
To include European, Katakana, or Ukrainian fonts in your display 
message, use a tilde (~) before and after a Roman character that 
maps to the character you wish to display. For example, type ~i~ to 
create the character ä in your German display messages. Refer to 
‘‘Mapping enhanced display characters’’ on page 1528
 for character 
set maps.
change attendant 1 Page   1 of   3
                             ATTENDANT CONSOLE 1
        Type: console           Name: Gunther 
   Extension: 1000             Group: 1                Auto Answer: none
Console Type: principal           TN: 1                Data Module? n
        Port: 01C1106            COR: 1          Disp Client Redir? n
                                 COS: 1           Display Language: user-defined
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
    Local Remote           Local Remote             Local Remote
 1: 9                   5:                       9:
 2: 82                  6:                      10:
 3:                     7:                      11:
 4:                     8:                      12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
 1:           5:            9:           13:           17:
 2:           6:           10:           14:           18:
 3:           7:           11:           15:           19:
 4:           8:           12:           16:           20:
change display-language transfer Page 1 of 1
                      Language Translations
 
1. English: Transfer completed.
Translation: abtretung abgeschlossen 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
114 Changing the display language 
6
Related topics
Refer to ‘‘Telephone Displays’’ on page 1499
 more information about choosing 
the language for messages on your display phones and for mapping US English to 
Cyrillic (for Russian), Katakana (for Japanese) European, or Ukrainian characters.
Refer to ‘‘
System Parameters Country-Options’’ on page 919 for more 
information about and field descriptions on the System Parameters 
Country-Option screen.
Fixing problems
Symptom Cause and Solution
Characters that display are 
not what you thought you 
entered.This feature is case sensitive. Check the table to 
make sure that you entered the right case.
You entered “~c”, and “*” 
appears on the display 
instead.Lower-case “c” has a specific meaning in the 
DEFINITY system, and therefore cannot be 
mapped to any other character. An asterisk “*” 
appears in its place. 
You entered “~->” or “~
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
115 Setting up directory buttons 
6
Setting up directory buttons
Your switch directory contains the names and extensions that are assigned on each 
station screen. Display-phone users can use a phone button to access the  
directory, use the touch-tone buttons to key in a name, and retrieve an extension 
from the directory.
Instructions
Let’s assign directory phone buttons for extension 2000. Our button assignment 
plan is set up so that phone buttons 6, 7, and 8 are used for the directory. 
Remember, the name you type in the Name field on the first page of the station 
screen is the name that appears when the directory is accessed on a phone display.
1. Type
 change station 2000.
The Station
 screen for extension 2000 appears.
2. Move to the Button Assignments section.
3. In Button Assignment field 6, type 
directory.
4. In Button Assignment field 7, type 
next.
5. In Button Assignment field 8, type 
call-display.
6. Press 
ENTER to save your changes.
                                                              Page 3 of X
                                          STATION
     SITE DATA
          Room: _______                                      Headset? n
          Jack: ___                                          Speaker? n
         Cable: ___                                         Mounting: d
         Floor: _______                                  Cord Length: 0_
      Building: _______                                    Set Color: _____
ABBREVIATED DIALING
     List1: ________           List2: _________          List3: _________
BUTTON ASSIGNMENTS
 1: call-appr                          5: 
 2: call-appr                          6: directory
 3: call-appr                          7: next
 4: call-appr                          8: call-display 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing displays 
116 Setting up directory buttons 
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