Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
357 Removing trunks from a trunk group 
12
5. In the Mode field, type e&m.
!CAUTION:
An entry in this field is only required for some circuit packs. Dip 
switch settings on the circuit pack control the signalling mode used on 
the trunk group, so the entry in the Mode field must correspond to the 
actual setting on the circuit pack.
6. In the Type field, type 
t1-comp.
An entry in this field is only required for some circuit packs.
7.Repeat steps 3–6, as appropriate, for the remaining trunks.
Notice that you can assign trunks in the same trunk group to ports on 
different circuit packs.
8. Press 
ENTER to save your changes.
Removing trunks from a trunk group
Use this procedure to remove vacant trunk ports or to change the assignment of 
existing trunks. To change the assignment of existing trunks, remove them from 
their current trunk group and add them to the new group.
Instructions
Let’s remove trunks 5214 and 5215 from trunk group 5.
To remove trunks from trunk group 5:
1. Type 
change trunk-group 5 and press RETURN.
The Trunk Group
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
358 Removing trunk groups 
12
2. Move to the Group Member Assignments page.
Some of the fields on this screen won’t appear for every trunk group.
3. Move the cursor to the Port 4 field and clear its entry.
4. Move the cursor to the Port 5 field and clear its entry.
5. Press 
ENTER to save your changes.
The switch will automatically clear the other fields associated with these 2 
trunks.
Removing trunk groups
There’s more to removing a trunk group than just executing the remove 
trunk-group command. If you’re using ARS, you must remove an outgoing or 
two-way trunk group from any route patterns that use it. If you’ve administered 
Trunk-Group Night Service buttons for the trunk group on any phones, those 
buttons must be removed or assigned to another trunk group.
Instructions
As an example, let’s remove trunk group 5. This two-way group is used in ARS 
route pattern 2. In addition, a Trunk-Group Night Service button on extension 
8410 points to this group.
To remove trunk group 5:
1. In the Route Pattern
 screen for route pattern 2, clear the entries for trunk 
group 5.
                                 TRUNK GROUP 
                                        Administered Members(min/max):  3/5
                                           Total Administered Members:  5
GROUP MEMBER ASSIGNMENTS
       Port     Code Sfx Name Night Mode Type Ans Delay
    1: 1B1501_ TN464 F 5211_______  _____ e&m_____ t1-comp ____
    2: 1B1502_ TN464 F 5212_______  _____ e&m_____ t1-comp ____
3: 1B1601_ TN464 F 5213_______  _____ e&m_____ t1-comp ____
4: 1B1602_ TN464 F 5214_______  _____ e&m_____ t1-comp ____
5: 1B1701_ TN464 F 5215_______  _____ e&m_____ t1-comp ____
6: _______   ___________  _____ ________ _______ ____
    7: _______   ___________  _____ ________ _______ ____
    8: _______  ___________  _____ ________ _______ ____
    9: _______  ___________  _____ ________ _______ ____
   10: _______   ___________  _____ ________ _______ ____
   11: _______   ___________  _____ ________ _______ ____
   12: _______   ___________  _____ ________ _______ ____
   13: _______   ___________  _____ ________ _______ ____
   14: _______   ___________  _____ ________ _______ ____
   15: _______   ___________  _____ ________ _______ ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
359 Inserting and absorbing digits 
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If you’re replacing trunk group 5 with another trunk group, just type the 
information for the new trunk group over the old entries. Remember to 
press 
ENTER to save your changes.
2. In the Station
 screen for extension 8410, clear the entry in the Button 
Assignments field for the Trunk-Group Night Service button.
Remember to press 
ENTER to save your changes.
3. In the Trunk Group
 screen for trunk group 5, remove all member trunks 
from the group.
Refer to ‘‘
Removing trunks from a trunk group’’ on page 357 for 
instructions.
4. Type 
remove trunk-group 5 and press ENTER.
The Trunk Group
 screen appears.
5. Press 
ENTER to remove the trunk group.
Inserting and absorbing digits
Use this procedure to modify the incoming digit string on DID and tie trunks by 
inserting (adding) or absorbing (deleting) digits. You’ll need to do this if the 
number of digits you receive doesn’t match your dial plan.
Instructions
As an example, let’s say you have a DID trunk group. It’s group number is 5. Your 
service provider can only send 4 digits, but your dial plan defines 5-digit 
extensions beginning with 6:
1. Type 
change trunk-group 5 and press ENTER.
The Trunk Group
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
360 Inserting and absorbing digits 
12
2. In the Digit Treatment field, type insertion.
This field tells the switch to add digits to the incoming digit string. These 
digits are always added at the beginning of the string.
3. In the Digits field, type 
6.
For insertion, this field defines the specific digits to insert. The switch will 
add a “6” to the front of the digit strings delivered with incoming calls. For 
example, if the central office delivers the string “4444,” DEFINITY ECS 
will change it to “64444,” an extension that fits your dial plan.
4. In the Expected Digits field, type 
4.
This field tells the switch how many digits the central office sends.
NOTE:
The Expected digits field doesn’t appear on the screen for tie trunk 
groups.
5. Press 
ENTER to save your changes.
If your service provider sends 7 digits but you only need 5, you need to absorb the 
first 2 digits in the digit string. To absorb digits:
1. Type change trunk-group 5 and press 
ENTER.
The Trunk Group
 screen appears.
2. In the Digit Treatment field, type 
absorption.
This field tells the switch to remove digits from the incoming digit string. 
These digits are always removed from the beginning of the string.
3. In the Digits field, type 
2.
 
                                TRUNK GROUP                                      
                                                                                 
Group Number: 5   Group Type: did  CDR Reports: y
Group Name: Incoming calls COR: 85 TN: 1 TAC: 105
Country: 1 
Auth Code? n 
                                                                                 
TRUNK PARAMETERS                                                                 
Trunk Type: wink-start Incoming Rotary Timeout(sec): 5 
Incoming Dial Type: tone
Trunk Termination: rc   Disconnect Timing(msec): 500
Digit Treatment: insertion   Digits: 6
Expected Digits: 4 Sig Bit Inversion: none
Extended Loop Range? n  Trunk Gain: high  Drop Treatment: silence
                                                                                 
 Disconnect Supervision - In? y 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
361 Administering answer detection 
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For absorption, this field defines how many digits will be absorbed. The 
switch will remove the first 2 digits from the digit strings delivered with 
incoming calls. For example, if the central office delivers the string 
“556-4444,” DEFINITY ECS will change it to “64444,” an extension that 
fits your dial plan.
4. In the Expected Digits field, type 
7.
This field tells the switch how many digits the central office sends.
NOTE:
The Expected digits field doesn’t appear on the screen for tie trunk 
groups.
5. Press 
ENTER to save your changes.
Related topics
Refer to ‘‘
Adding a DID trunk group’’ on page 343 for instructions on 
administering a DID trunk group.
Refer to ‘‘
Adding a Tie or Access trunk group’’ on page 348 for instructions on 
administering a tie trunk group.
Administering answer detection
Use this procedure to administer an outgoing or two-way trunk group for network 
answer supervision or answer supervision by timeout. If your network supplies 
answer supervision to a trunk group, you can administer DEFINITY ECS to 
recognize and respond to that signal. If your network does not supply answer 
supervision, you can set a timer for all calls on that group. When the timer expires, 
the switch assumes the call has been answered and call detail recording starts (if 
you’re using CDR).
For information about answer detection by call classification, contact your Lucent 
representative or refer to ‘‘
Answer detection’’ on page 1141 for an introduction.
Before you start
Determine whether the trunk group receives answer supervision from your service 
provider or private network. For example, most loop-start CO, FX, and WATS 
trunks do not provide answer supervision. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
362 Administering trunks for listed directory numbers 
12
Instructions
As an example, we’ll administer trunk group 5 for both types of answer detection. 
To administer trunk group 5 for answer supervision from the network:
1. In the Trunk Group
 screen for group 5, type y in the Receive Answer 
Supervision field.
2. Press 
ENTER to save your change.
Now let’s administer answer supervision by timeout. We’ll set the timer to 15 
seconds. To administer trunk group 5 for answer supervision by timeout:
1. In the Trunk Group
 screen for group 5, type 15 in the Answer Supervision 
Timeout field.
2. Press 
ENTER to save your change.
Related topics
Refer to ‘‘
Answer detection’’ on page 1141 for detailed information about this 
feature.
Administering trunks for listed 
directory numbers
Listed directory numbers (LDN) are the phone numbers given for an organization 
in public telephone directories. You can administer DEFINITY ECS so that calls 
to different listed directory numbers go to the same attendant group. How you 
administer your system for LDN calls depends on whether the calls are coming in 
over DID and tie trunks or over CO and FX trunks.
Instructions
As an example, let’s say that one attendant group answers calls for 3 different 
businesses, each with its own listed directory number:
nCompany A — 855-2020
nCompany B — 855-1000
nCompany C — 855-1111
DID trunks and some tie trunks transmit part or all of the dialed digit string to the 
switch. If you want these calls to different numbers to go to one attendant group, 
you must identify those numbers for the switch on the Listed Directory Numbers 
screen. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
363 Administering trunks for listed directory numbers 
12
Let’s take the 3 businesses listed above as an example. Let’s assume your switch 
receives 4 digits from the central office on a DID trunk group and that you’re not 
using Tenant Partitioning. To make these calls to different listed directory 
numbers terminate to your attendant group:
1. Type 
change listed-directory-numbers and press ENTER.
The Listed Directory Numbers
 screen appears.
2. In the Ext 1 field type 
2020.
This is the LDN for Company A.
3. Type 
Company A in the Name field.
This name will appear on the console display so the attendant knows which 
business the call is for and how to answer it.
4. Repeat steps 2 and 3 for the other two businesses.
You can enter up to 20 different listed directory numbers on this screen.
5. Press 
ENTER to save your changes.
To make LDN calls over a CO or FX trunk group terminate to an attendant group, 
you must type attd in the Incoming Destination field on the Trunk Group form for 
that group.
When you use the Listed Directory Number screen to assign some extensions to 
the attendant group, or when you enter 
attd in the Incoming Destination field on 
the Trunk Group screen for CO or FX trunks, DEFINITY ECS treats these calls as 
LDN calls.
Related topics
Refer to ‘‘
Listed Directory Numbers’’ on page 1411 for detailed information 
about this feature.
                                                          Page   1 of   2
                         LISTED DIRECTORY NUMBERS
Night Destination: 
         Ext     Name                         TN
      1: 2020 Company A 1
      2: 1000 Company B 1
      3: 1111 Company C 1
      4:                                      1
      5:                                      1
      6:                                      1
      7:                                      1
      8:                                      1
      9:                                      1
     10:                                      1 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing trunks 
364 Administering trunks for listed directory numbers 
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							Managing announcements 
365 Understanding announcements 
13
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
13
Managing announcements
Understanding announcements
An announcement is the recorded message a caller hears while the call is in a 
queue. An announcement is often used in conjunction with music.
Three types of announcements are:
ndelay announcement — explains the reason for the delay and encourages 
caller to wait
nforced announcement — explains an emergency or service problem. Use 
when you anticipate a large number of calls about a specific issue. 
ninformation announcement — gives the caller instructions on how to 
proceed, information about the number called, or information that the caller 
wants
Adding announcement data modules
Your system uses a data module to save and restore the announcements from the 
integrated announcement circuit pack and your system’s memory. You need to set 
up the data module that is built into the announcement circuit pack. 
Before you start
You need to record your announcement on a special announcement circuit pack on 
your system, or on an external device like an answering machine. Refer to your 
DEFINITY ECS System Description for circuit pack information. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing announcements 
366 Adding announcement data modules 
13
Instructions
To set up the announcement data module, determine the port location of the 
Announcement circuit pack or the Auxiliary Trunk circuit pack. You can find 
circuit pack information on the Integrated Announcement Board screen.
To set up the data module on the Announcement circuit pack located at 01B18:
1. Type 
add data-module next and press RETURN.
The Data modules screen appears.
The system automatically fills in the number of the next available 
extension. Make sure the extension conforms to your dial plan. If you want 
to assign a specific extension, type that extension in the command instead 
of “next.” 
2. In the Name field, type 
announcement data module.
3. In the Type field, type 
announcement and press RETURN.
The Port field automatically changes to Board.
4. In the Board field, type 
01B18.
This is the address of the announcement circuit pack.
5. Press 
ENTER to save your changes.
DATA MODULE
 
Data Extension: 2002 Name: announcement data module
Type: announcement  COS: 1
Board: 01B18  COR: 1
ITC: restricted__     TN: 1
  ASSIGNED MEMBER (Station with a data extension button for this data module)
           Ext     Name
       1: ____ __________________________