Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
187 Modifying call routing 
8
Adding a new area code or prefix
A common task for system administrators is to configure their system to recognize 
new area codes or prefixes.
When you want to add a new area code or prefix, you look up the settings for the 
old area code or prefix and enter the same information for the new one.
Tip:
Use display toll xxx (where xxx is the prefix you want to add) to see if the 
new area code or prefix number is set up as a toll call (y) or not. Some users 
may not be allowed to dial toll call numbers.
Instructions
Let’s add a new area code. When the California area code, 415, splits and portions 
change to 650, you’ll need to add this new area code to your system.
Tip:
If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 
in our example. Also, enter 
10 in the Total Min and Total Max fields (instead 
of 11) in step 6.
To add this non-local area code:
1. Type 
list ars route-chosen 14152223333 and press RETURN.
You can use any 7-digit number after 1 and the old area code (415). We 
used 222-3333.
The ARS Route Chosen Report screen appears.
2. Write down the Total Min, Total Max, Route Pattern, and Call Type values 
from this screen.
In this example, the Total Min is 
11, Total Max is 11, Route Pattern is 30, 
and the Call Type is fnpa.
3. Type 
change ars analysis 1650 and press RETURN.
The AAR and ARS Digit Analysis Table
 screen appears.
ARS ROUTE CHOSEN REPORT
Location: 1 Partitioned Group Number: 1
Dialed           Total  Route  Call   Node Location
String Min Max Pattern Type  Number
141 11 11 30 fnpa all 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
188 Modifying call routing 
8
4. Move to a blank Dialed String field.
If the dialed string is already defined in your system, the cursor appears in 
the appropriate Dialed String field, where you can make changes.
5. Enter 
1650 in the Dialed String field.
6. Enter the minimum and maximum values from step 2 in the Total Mn and 
Total Mx fields.
In our example, enter 
11 in each field.
7. Enter the route pattern from step 2 in the Route Pattern field.
In our example, enter 
30.
8. Enter 
fnpa in the Call Type field.
9. Enter the node number from step 2 in the Node Num field.
For our example, leave the node number blank.
10. Press 
ENTER to save your changes.
To add a new prefix, follow the same directions, except use a shorter dial string 
(such as 
list ars route-chosen 2223333, where 222 is the old prefix) and a dial 
type of 
hnpa.
Tip:
If you change an existing area code for a network with multiple locations, be 
sure to change the Number Plan Area Code field on the Locations screen. 
Refer to ‘‘
Setting up multiple locations’’ on page 182.
  ARS DIGIT ANALYSIS TABLE
Location:  all Percent Full:    6
Dialed  Total  Route  Call Node ANI
 String  Min Max  Pattern Type  Num  Req
1____________________11  11 30  fnpa  ___  n
  167__________________11  11  30  fnpa  ___  n
1800_________________11  11   30  fnpa  ___  n
2___________________ 7  7 2  hnpa  ___  n
3___________________ 7 7 2  hnpa ___  n
4___________________ 7  7 2  hnpa  ___  n
5___________________ 7 7 2  hnpa ___  n
7___________________ 7 7 2  hnpa ___  n
8___________________ 7 7 2  hnpa ___  n
 911_________________ 3 3   1  emer ___  n
976________________ _11 11 deny hnpa ___  n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
189 Modifying call routing 
8
Using ARS to restrict outgoing calls
ARS allows you to block outgoing calls to specific dialed strings. For example, 
you can restrict users from making international calls to countries where you do 
not do business, or in the U.S. you can restrict access to 900 and 976 pay-per-call 
numbers.
!SECURITY ALERT:
To prevent toll fraud, deny calls to countries where you do not do business. 
The following countries are currently concerns for fraudulent calling.
Instructions
To prevent callers from placing calls to Colombia (57):
1. Type 
change ars analysis 01157 and press RETURN.
You enter 011 (international access) and the country code (57). The ARS 
Digit Analysis Table screen appears.
2. Move to a blank Dialed String field.
If the dialed string is already defined in your system, the cursor appears in 
the appropriate Dialed String field. Skip to step 5
 to deny calls to this dialed 
string.
3. Enter 
01157 in the Dialed String field.
4. Enter 
10 in the Total Mn and 23 in Total Mx fields.
5. Enter 
deny (denied) in the Route Pattern field.
6. Enter 
intl in the Call Type field.
7. Press 
ENTER to save your changes.
country code country code
Colombia 57 Pakistan 92
Ivory Coast 225 Peru 51
Mali 23 Senegal 221
Nigeria 234 Yemen 967 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
190 Overriding call restrictions 
8
Overriding call restrictions
You can use authorization codes to enable callers to override a station’s calling 
privileges. For example, you can give a supervisor an authorization code so they 
can make calls from a phone that is usually restricted for these calls. Since each 
authorization code has its own COR, the system uses the COR assigned to the 
authorization code (and FRL assigned to the COR) to override the privileges 
associated with the employee’s phone.
Note that authorization codes do not override dialed strings that are denied. For 
example, if your ARS tables restrict users from placing calls to Colombia, a caller 
cannot override the restriction with an authorization code.
Before you start
Verify that the Authorization Codes field on the System Parameters Customer 
Options screen is set to 
y.
!SECURITY ALERT:
You should make authorization codes as long as possible to increase the 
level of security. You can set the length of authorization codes on the 
Feature-Related System Parameters screen.
Instructions
Let’s create an authorization code 4395721with a COR of 2.
1. Type 
change authorization-code 4395721 and press RETURN.
The Authorization Code — COR Mapping
 screen appears.
2. In the AC field, type 
4395721.
3. In the COR field, enter 
2.
4. Press 
ENTER to save your changes.
                          Authorization Code - COR Mapping
           NOTE: 2 codes administered. Use list to display all codes.
  AC      COR  AC      COR  AC      COR  AC      COR  AC      COR  AC     COR
  9260839  3  ________ __  ________ __   ________ __  ________ __  ________ __  
  2754609  4  ________ __  ________ __   ________ __  ________ __  ________ __  
  ________ __  ________ __  ________ __   ________ __  ________ __  ________ __  
  ________ __  ________ __  ________ __   ________ __  ________ __  ________ __  
  ________ __  ________ __  ________ __   ________ __  ________ __  ________ __   
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
191 Defining ARS Partitions 
8
Defining ARS Partitions
Most companies want all their users to be able to make the same calls and follow 
the same route patterns. However, you may find it helpful to provide special 
calling permissions or restrictions to a group of users or to particular phones.
ARS partitioning allows you to provide different call routing for a group of users 
or for specific phones.
NOTE:
If you used partitioning on a prior release of DEFINITY ECS and you want 
to continue to use partitioning, please read this section carefully. In this 
release of DEFINITY ECS, partition groups are defined on the Partition 
Route Table. If you want to define routing based on partition groups, use the 
Partition Route Table. Partition groups are no longer defined on the Digit 
Analysis Table. 
Before you start
Verify that Partitioning on the System Parameters Customer Options screen is y.
Verify that Time of Day Routing on the System Parameters Customer Options 
screen is n.
Setting up partition groups
Let’s say you allow your employees to make local, long distance, and emergency 
calls. However, you have a lobby phone for visitors and you want to allow users to 
make only local, toll-free, and emergency calls from this phone. 
To restrict the lobby phone, you modify the routing for a partition group to enable 
only specific calls, such as U.S. based toll-free 1-800 calls, and then assign this 
partition group to the lobby phone.
Instructions
To enable 1-800 calls for partition group 2:
1. Type 
list ars route-chosen 18002221000 and press RETURN.
You can use any 7-digit number following the 1800 to create an example of 
the dialed string. 
The ARS Route Chosen Report for partition group 1 appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
192 Defining ARS Partitions 
8
2. Record the route pattern for the selected dialed string.
In our example, the route pattern for 1800 is p1. This indicates that the 
system uses the Partition Routing Table to determine which route pattern to 
use for each partition.
NOTE:
If there was a number (with no p) under Route Pattern on the Route 
Chosen Report, then all partitions use the same route pattern. You 
need to use the Partition Routing Table only if you want to use 
different route patterns for different partition groups. 
3. Press
 CANCEL to return to the command prompt.
4. Type 
change partition-route-table index 1 and press RETURN.
The Partition Route Table screen appears. In our example, partition group 1 
can make 1800 calls and these calls use route pattern 30.
5. In the PGN2 column that corresponds to Route Index 1, type 
30 and press 
ENTER.
This tells the system to use route pattern 30 for partition group 2 and allow 
partition group 2 members to make calls to 1800 numbers.
                          ARS ROUTE CHOSEN REPORT
Location : 1 Partitioned Group Number: 1
Dialed Total Route Call Node Location
String Min  Max Pattern Type Number
1800___________________  11 11 p1___ fnpa _____ all
 Partition Routing Table
Routing Patterns
Route
Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8
----- ----- ----- ----- ----- ----- ----- ----- -----
1 __30 ____ ____ ____ ____ ____ ____ ____
2 ____ ____ ____ ____ ____ ____ ____ ____
3 ____ ____ ____ ____ ____ ____ ____ ____
4 ____ ____ ____ ____ ____ ____ ____ ____
5 ____ ____ ____ ____ ____ ____ ____ ____
6 ____ ____ ____ ____ ____ ____ ____ ____
7 ____ ____ ____ ____ ____ ____ ____ ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
193 Defining ARS Partitions 
8
Assigning a phone to a partition group
To assign an extension to a partition group, first assign the partition group to a 
Class of Restriction (COR), and then assign that COR to the extension.
Instructions
To assign a Class of Restriction (COR) to partition group 2:
1. Type 
list cor and press RETURN.
The Class of Restriction Information screen appears.
2. Choose a COR that has not been used and press 
CANCEL.
In our example, select 
3.
3. Type 
change cor 3 and press RETURN.
The Class of Restriction
 screen appears.
4. Type a name for this COR in the COR Description field.
In our example, type 
lobby.
5. Enter 
2 in the Partition Group Number field.
6. Press 
ENTER to save your changes.
CLASS OF RESTRICTION INFORMATION
COR COR Description
0
1 supervisor
2 telecommuting
3
CLASS OF RESTRICTION
COR Number: 3
          COR Description: lobby___________________
FRL: 0 APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Partition Group Number: _ Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none Facility Access Trunk Test? n
     Restricted Call List? n Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
            Access to MCT? y  Fully Restricted Service? n
   Category For MFC ANI: 7  Hear VDN of Origin Annc.? n
         Send ANI for MFE? n_  Add/Remove Agent Skills? n
            MF ANI Prefix: ______       Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
194 Setting up time of day routing 
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Now assign COR 3 to the lobby phone at extension 1234:
1. Type
 change station 1234 and press RETURN.
The Station
 screen for 1234 appears.
2. In the COR field, enter 
3.
3. Press 
ENTER to save your changes.
Setting up time of day routing
Time of Day Routing lets you redirect calls to coverage paths according to the 
time of day and day of the week. You need to define the coverage paths you want 
to use before you define the time of day coverage plan. 
You can route calls based on the least expensive route according to the time of day 
and day of the week the call is made. You can also deny outgoing long-distance 
calls after business hours to help prevent toll fraud. Time of Day Routing applies 
to all AAR or ARS outgoing calls and trunks used for call forwarding to external 
numbers.
Before you start
AAR or ARS must be administered on your switch before you use Time of Day 
Routing. 
nFor AAR, verify that either the Private Networking field or the Uniform 
Dialing Plan field is y on the System-Parameters Customer-Options screen.
nFor ARS, verify that the ARS field is y and the Time of Day Routing field 
is y on the System-Parameters Customer-Options screen.
Instructions
As an example, let’s allow our executives to make long distance calls during 
business hours. Let’s look at the Time of Day Routing Plan before we make any 
changes.
To display your Time of Day Routing Plan:
1. Type 
display time-of-day 1 and press RETURN.
The Time of Day Routing Plan
 1 appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
195 Setting up time of day routing 
8
Make a note of the routing plan that is currently in effect. In our example, 
this plan is for employees who can only make local calls.
You can see that in our example, two partition group numbers control time 
of day routing. PGN 1 begins one minute after midnight (00:01) every day 
of the week, and is used for after-business hours and all day Saturday and 
Sunday. PGN 2 is assigned to office hours Monday through Friday, not 
including noon (12:00) to 1:00 p.m. (13:00).
2. Press 
CANCEL to clear the screen.
Now let’s create a new time of day routing plan for long-distance calls for our 
executives. 
1. Type 
change time-of-day 2 and press RETURN.
The Time of Day Routing Plan 2 appears.
2. Type 
1 in each field as shown on Time of Day Routing Plan 1.
In our example, this is the PGN used for after hours and the lunch hour. 
3. Type 
3 in all other fields.
In our example, PGN 3 uses the route pattern for long-distance calls during 
business hours. We can save money by using the trunk lines provided by 
our new long-distance carrier.
4. Press 
ENTER to save your changes.
Now assign your new Time of Day Routing Plan 2 to the COR assigned to your 
executives. Refer to ‘‘
Class of Restriction’’ on page 520 to see where to assign 
this field. 
 
                                                             Page 1 of 1 
                            TIME OF DAY ROUTING PLAN 1 
       Act   PGN Act  PGN   Act     PGN  Act      PGN  Act  PGN Act 
       Time   #  Time  #    Time     #     Time      #  Time  #  Time 
   Sun 00:01  1 __:__  _  __:__  _  __:__    _  __:__    _ __:__  _ 
   Mon 00:01  1 08:__00  2  12:__00  1  13:__00  2  17:__00  1 __:__  _ 
   Tue 00:01  1 08:__00  2  12:__00  1  13:__00  2  17:__00  1 __:__  _ 
   Wed 00:01  1 08:__00  2  12:__00  1   13:__00  2  17:__00  1 __:__  _ 
   Thu 00:01  1 08:__00  2  12:__00  1   13:__00  2  17:__00  1 __:__  _ 
   Fri 00:01  1 08:__00  2  12:__00  1   13:__00  2  17:__00  1 __:__  _ 
   Sat 00:01  1 __:__  _  __:__  _  __:__    _  __:__    _ __:__  _  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
196 Setting up shortcut dialing 
8
Example
For this example, assume the following:
nJim is the user at extension 1234.
nExtension 1234 is assigned a COR of 2.
nCOR 2 is assigned a Time of Day Plan Number of 1.
nThe Time of Day Routing Plan 1 is administered as shown in the example 
above.
When Jim comes into work on Monday morning at 8:30 and makes an ARS call 
(dials the ARS access code followed by the number of the person he is calling), 
the system checks the Time of Day Plan Number assigned to Jim’s COR. 
Because Jim has a COR of 2 with Time of Day Plan Number 1, the system uses 
Time of Day Routing Plan 1 to route the call.
According to Time of Day Routing Plan 1, calls made between 8:00 a.m. and 
11:59 a.m. route according to the route pattern set up on PGN 1. 
If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of 
Day Routing Plan 1 is used again. However, this time the call is routed according 
to PGN 2.
Related topics
Refer to ‘‘
Route Pattern’’ on page 865 screens for more information.
Refer to ‘‘
Defining ARS Partitions’’ on page 191 to see how to set up 
partition groups. 
Setting up shortcut dialing
!CAUTION:
DEFINITY ECS offers a wide range of features, and shortcut dialing users 
may want to take advantage of this. In some cases, these features will 
operate as expected. However, some features are not supported for use with 
shortcut dialing, and 
an attempt to activate them with an AAR/ARS Shortcut 
number may
 fail. In some cases, a private dial plan that requires 6/7-digit 
dialing may make it impossible to activate a feature, because neither the 
4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact 
your Lucent representative for more information.