Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
677 Feature-Related System Parameters 
17
For information on CentreVu® Advocate, please contact your Lucent Account 
Executive or see the CentreVu® Advocate User Guide (585-215-855).
Service Level Supervisor Call Selection 
Override
This field  determines whether DEFINITY ECS changes agents’ call handling 
preferences when a skill using Service Level Supervisor exceeds its Level 1 
threshold.
For information on CentreVu
® Advocate, please contact your Lucent Account 
Executive or see the CentreVu® Advocate User Guide (585-215-855).
Reason Codes Parameters
Aux Work Reason Code Type
Valid entries Usage
current-wait- 
time
  Current Wait Time selects the oldest call waiting for any of 
the agent’s skills. 
predicted-wait-
time
.Predicted Wait Time is a feature of CentreVu
® Advocate.
Valid entries Usage
y
Enter y if you want to override the normal call handling 
preferences of a skill’s assigned agents in this situation.
nEnter n if you do not want to override agents’ normal call 
handling preferences when the skill exceeds its Level 1 
threshold. Service Level Supervisor requires Expert Agent 
Selection and CentreVu
® Advocate.
Valid entries Usage
none
 Enter none if you do not want an agent to enter a Reason Code 
when entering AUX work.
requestedEnter requested if you want an agent to enter a Reason Code 
when entering AUX mode but do not want to force the agent to 
do so. To enter 
requested the Reason Codes and EAS on the 
System-Parameters Customer-Option screen must be 
y.
forcedEnter forced to force an agent to enter a Reason Code when 
entering AUX mode. To enter 
forced, the Reason Codes and 
EAS on the System-Parameters Customer-Option screen must 
be 
y. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
678 Feature-Related System Parameters 
17
Logout Reason Code Type
Call Management System Parameters:
Adjunct CMS Release
Specifies the release of the CMS adjunct used with the system. 
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if Expert Agent Selection 
(EAS) on the System-Parameters Customer-Options screen is 
n. If BCMS/VuStats 
Login IDs is 
y, the ACD Login ID length must be greater than 0. This field 
identifies an ACD agent to CMS. The number you enter in this field must equal 
the number of characters in the agent’s login ID. 
Valid entries Usage
none
 Enter none if you do not want an agent to enter a Reason 
Code when logging out.
requestedEnter requested if you want an agent to enter a Reason Code 
when logging out but do not want to force the agent to do so. 
To enter 
requested the Reason Codes and EAS on the 
System-Parameters Customer-Option screen must be 
y.
forcedEnter forced to force an agent to enter a Reason Code when 
logging out. Enter 
forced to force an agent to enter a Reason 
Code when entering AUX mode. To enter 
forced, the Reason 
Codes and EAS on the System-Parameters Customer-Option 
screen must be 
y.
Valid entries Usage
R2
 
R3
R3V2
R3V4
R3V5
R3V6
blank For CMS, this field cannot be blank.
Valid entries Usage
0
–9For CMS, this field cannot be 0. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
679 Feature-Related System Parameters 
17
BCMS/VuStats Measurement Interval
You can enter 
half-hour or hour for polling and reporting measurement data if the 
BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options 
screen is 
y.
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Calls with 
talk time that is less than this number (and that are not held) are tracked by BCMS 
and displayed by VuStats as ABAND calls.
Validate BCMS/VuStats Login IDs
Clear VuStats Shift Data
Valid entries Usage
half-hour
  There are a maximum of 25 time slots available for 
measurement intervals. If 
hour is specified, an entire day of 
traffic information will be available for history reports; 
otherwise, only half a day will be available. This does not 
affect daily summaries as they always reflect traffic 
information for the entire day. The interval may be changed at 
any time, but will not go into effect until the current interval 
completes.hour 
Valid entries Usage
1
–10 
Valid entries Usage
y
Enter y to allow entry only of login-IDs that have been entered 
on the BCMS Login-ID screen.
n   Enter n to allow entry of any ACD login of the proper length.
Valid entries Usage
on-login
 Enter on-login to clear shift data for an agent when the agent 
logs in.
at-midnightEnter at-midnight to clear shift data for all agents at midnight. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
680 Feature-Related System Parameters 
17
Remove Inactive BCMS/VuStats Agents
If option yes is used, agents are removed from reports when they have no staff 
time during the previous 7 days. If option no is used, the agents remain on the 
report even if they have no staff time for any period of time.
Field descriptions for page 10
Screen 94. Feature-Related System Parameters screen
Automatic Exclusion by COS
Activates automatic exclusion automatically by class of service when a user goes 
off hook on a station with an assigned 
EXCLUSION button. This works only for 
stations on the local switch.
Automatic Exclusion Coverage/Hold
Appears when Automatic Exclusion by COS field is 
y.
Valid entries Usage
y
Enables automatic exclusion by a class of service.
nExclusion operates normally. See Exclusion on ‘‘Telephone 
feature buttons’’ on page 58 for more information.
Valid entries Usage
y
The principal can bridge onto the call by pressing the appropriate 
bridged appearance button. And, if the coverage point places the 
exclusion call on hold, the principal can retrieve the call.
nIf a coverage point has answered a call and there is active 
exclusion on the call, the principal cannot bridge onto the call. 
And, if the coverage point places the exclusion call on hold, the 
principal cannot retrieve the call.
change system-parameters features  Page 10 of 
10
                    FEATURE-RELATED SYSTEM PARAMETERS
AUTOMATIC EXCLUSION PARAMETERS
Automatic Exclusion by COS? y
Automatic Exclusion Coverage/Hold? y
Automatic Exclusion with Whisper Page? y
Recall Rotary Digit: 2
    Password to Change COR by FAC: * 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
681 Group Paging Using Speakerphone 
17
Automatic Exclusion with Whisper Page
Appears when Automatic Exclusion by COS field is 
y.
Recall Rotary Digit
This establishes the digit to use for rotary phones to receive recall dial tone. 
Dialing this digit simulates switch hook flash so that users of rotary phones can 
use features such as conference and transfer. The phone must also be administered 
to use the recall rotary digit. 
Password to Change COR by FAC
Appears if, on the System-Parameters Customer-Options screen, the Change COR 
by FAC field is 
y. Lucent recommends using this password option.
Group Paging Using Speakerphone
Use this screen to assign digital speakerphones to a paging group. Users can page 
all the phones in the group simultaneously by dialing the group’s extension.
Valid entries Usage
y
The whisper page goes through to an excluded call.
nThe whisper page is denied when a station attempts to whisper 
page to a station that is on an excluded call.
Valid entries Usage
0–9
Enter the digit users can dial to generate recall dial tone. Use a 
number that is not the first digit in normal dialing patterns.
Valid entries Usage
4 - 8 digits  Requires the password option.
blank Disables the password option. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
682 Group Paging Using Speakerphone 
17
Screen 95. Group Paging Using Speakerphone screen
Group Number
This field displays the identifying number the switch assigns to the group when it 
is created.
Group Extension
Group Name 
Valid entries Usage
An extension 
numberAssign the extension users will dial to page the members of this 
group.
Valid entries Usage
1 to 27 
charactersEnter a name that’s informative to users, because it appears on 
callers’ phone displays when they page the group.
add group-page next Page 1 of 1
GROUP PAGING USING SPEAKERPHONE
Group Number: 1 Group Extension: 3210
Group Name: Sales staff COR: 5
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: 2009 B. Smith 17:
2: 2010 R. Munoz 18:
3: 2011 Y. Lu 19:
4: 2012 A. Sullivan 20:
5: 21:
6: 22:
7: 23:
8: 24:
9: 25:
10: 26:
11: 27:
12: 28:
13: 29:
14: 30:
15: 31:
16: 32: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
683 Hospitality 
17
COR
Ext
Name
When you save your changes, the switch fills in this display field with the name 
assigned to each extension on the Station screen.
Related topics
Refer to ‘‘
Paging over speakerphones’’ on page 381 for complete instructions.
Refer to ‘‘
Group paging’’ on page 1343 for a description of the feature.
Hospitality
This screen is used to implement the system parameters associated with the 
hospitality features. To use and administer the Hospitality-related features, 
Hospitality must be y on the System-Parameters Customer-Options screen. 
Contact your Lucent representative for assistance.
Valid entries Usage
0
 to 95Enter a class of restriction. In order to page the group, users’ 
class of restriction must give them calling permission for the 
group’s class of restriction.
Valid entries Usage
An extension 
numberAssign a phone to the group by entering its extension number in 
this field. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
684 Hospitality 
17
Field descriptions for page 1
Screen 96. Hospitality 
Message Waiting Configuration
This indicates whether message waiting notification requests and changes are 
being exchanged between the server and the PMS.
Controlled Restrictions Configuration
This indicates whether controlled restriction information is being exchanged 
between the server and the PMS. 
Valid entries Usage
act-nopms
  The message is acknowledged (MESSAGE ACK), but no 
action is taken.
act-pmsMessage waiting is active on the server and information 
between the PMS and server is being transmitted.
Valid entries Usage
act-nopms
  The message is acknowledged (MESSAGE ACK), but no 
action is taken. 
act-pmsThe server and the PMS exchange and accept controlled 
restriction information.
 change system-parameters hospitality                            Page   1 of   3
                              HOSPITALITY
                       Message Waiting Configuration: act-nopms
               Controlled Restrictions Configuration: act-nopms
               Housekeeper Information Configuration: act-nopms
                     Number of Housekeeper ID Digits: 0
                        Extension of PMS Log Printer:
               Extension of Journal/Schedule Printer:
             Client Room Coverage Path Configuration: act-nopms
              Default Coverage Path for Client Rooms:
             Forward PMS Messages to Intuity Lodging? n
                              PMS LINK PARAMETERS
                                    Extension of PMS:
                                   PMS Protocol Mode: transparent ASCII mode? n
                Seconds before PMS Link Idle Timeout: 20
Milliseconds before PMS Link Acknowledgment Timeout: 500
                    PMS Link Maximum Retransmissions: 3
            PMS Link Maximum Retransmission Requests: 3
                    Take Down Link for Lost Messages? y 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
685 Hospitality 
17
Housekeeper Information Configuration
This indicates whether housekeeper information is being exchanged between the 
server and the PMS. 
Number of Housekeeper ID Digits
Extension of PMS Log Printer 
This is a valid data extension number that is assigned to the data module 
connected to the PMS/Log printer. 
Extension of Journal/Schedule Printer
This is a valid data extension number that is assigned to the data module 
connected to the Journal/Schedule printer. 
Valid entries Usage
act-nopms
  The message is acknowledged (MESSAGE ACK), but no 
action is taken.
act-pmsIf active (act-pms), the server and PMS exchange and accept 
housekeeper information.
Valid entries Usage
0
 to 6Enter the number of digits that the housekeeper must dial for 
identification.
Valid entries Usage
Valid data 
extension 
numberCannot be a VDN extension. This extension is dialed by the 
server to send housekeeping and PMS events to the printer.
Valid entries Usage
Valid data 
extension 
numberCannot be a VDN extension. This extension can be the same 
as the PMS/Log printer and both sets of reports may be printed 
on the same printer. This extension is dialed by the server to 
send journal information or schedule reports to the printer. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
686 Hospitality 
17
Client Room Coverage Path Configuration
This indicates whether the server and the PMS exchange coverage path 
information for guest stations. 
Default Coverage Path for Client Rooms
This applies only to stations with a “client room” class of service in the 
“occupied” mode. This field is used for transparent or ASCII mode. The value in 
this field is also used during a translation save as the coverage path for each 
station with “client room” class of service. 
Forward PMS Message to INTUITY Lodging
This field is used only in ASCII mode.
Extension of PMS
Valid entries Usage
act-nopms
The message is acknowledged (MESSAGE ACK), but no 
action is taken.
act-pmsIf active (act-pms), the server and PMS exchange and accept 
coverage path information. This field does not apply to normal 
mode. When upgrading from a release that does not support this 
feature, the field is set to 
act-pms if the PMS protocol mode is 
administered for transparent or ASCII mode.
Valid entries Usage
1
 to 999Enter the coverage path assigned when the server receives a 
check-out message for a valid extension or a new check-in.
Valid entries Usage
y
PMS-to-INTUITY messages are sent through the server.
n  PMS-to-INTUITY messages are sent directly to the Lucent 
INTUITY Lodging system.
Valid entries Usage
Valid 
extensionEnter the data extension number the server dials to access PMS. 
Cannot be a VDN extension.